Aiden, Emma, and Sara are always super excellent. They always make my day better when I've been down. Super great customer service. I love coming here especially when they are working.
Dyanne Parnel
The drive through was very busy, so I went inside to order my drink. The lobby was empty and I was the second one in line. I ordered the peanut butter latte iced, and I ended up having to wait for over twenty minutes for the one drink, and there were three people working at the time. I realize that the drive threw was super busy, but for someone in the lobby to wait twenty minutes for one drink is absolutely ridiculous. I even went up and asked what the status of my drink was, and they said they were working on it. But there was no one working on it because they were all busy with the drive thru. The drink was okay, but not as good as a twenty minute wait should be. I will definitely not be back.
Liam Cox
I do love the madhatter drinks here. I am frustrated though as every time I order for pickup, they don't make the drink until I arrive. Often also working on drinks from drive thru so I'm sitting for 5-10 min waiting for a drink that should've been ready on arrival. That is the point of me ordering pickup. If I wanted to sit around and wait for a drink, I'd order in store. Thank you.
Shelley Ray
I love the staff here. They are so customer friendly in a more authentic way than some other coffee places. At this particular location, they know my elderly dad by his phone number, which I always use to apply my purchase credits to. He is a stahe 4 cancer survivor who has been in remission for 4.5 years now. He visits them for coffee almost every day and sometimes more than once. He loves that they treat him special and will listen to his stories. They are so gracious with him and treat him with a lot of love and respect...it truly makes his experience very rewarding. This started back when this shop was Roasters...and has continued even now with the team at Wake Up Call. ❤️
TORY NORTH
Quick and professional. My favorite place to get my drip coffee. I work next door and I look forward to their great customer service every time 👌🏽
ZachTheArcher
Great coffee and service. Best local brew in Tri-Cities
Keanu Kaneakalau
Best place Ever!!!! Best flavor's!!!
Tryingitall
Great people, drinks and service.
jonathan krinitsyn
Very welcoming environment
Atmosphere: 5
Food: 5
Service: 5
Brii
never coming again, I rarely go to this one just because Walmart next to it duh, I went today for my birthday 10/4 and it’s probably just the employee who ruin it all for me it was a white dude idk if he was new or not but obviously I got a free drink but my whole drink came out like crap! Literally he filled the whole entire cup with ice BARELY ANY space for the redbull and my whole drink ended up tasting like the flavor instead because there was no room for redbull. Literally the worst wake up call I’ve ever been too and worse drink ever. I’d say this particular employee just ruined it and probably didn’t know how to make it? it was just a basic drink (bluerasberry redbull) I can insert if a pic if needed just so disappointed and threw the drink away ?
Came here multiple times when we were in the area. The 24oz Carmel apple sucker redbull with extra carmel is SO GOOD. Got it everytime we went. Staff are always so friendly.
Atmosphere: 5
Food: 5
Service: 5
Gretchen Hey
They have a good coffee variety on their menu and they all taste delicious. It's hard not to want to grab something every morning. The staff are very friendly and have never given me a problem. Drive-thru is as fast as you would expect a coffee drive-thru
Atmosphere: 5
Food: 5
Service: 5
Loretta Olivares
Delicious new drink options, great customer service. Receiver my order pretty fast.
Atmosphere: 5
Food: 5
Service: 5
Jeff Bartlett
It's my favorite coffee place. Offers a military discount, which we much appreciate. Staff is always super friendly and as a bonus, my Dog loves it too!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Abbey
Benny Lopez
Solid five star experience! Great service by Emma and Sara. Both truly made my day !
Aiden, Emma, and Sara are always super excellent. They always make my day better when I've been down. Super great customer service. I love coming here especially when they are working.
The drive through was very busy, so I went inside to order my drink. The lobby was empty and I was the second one in line. I ordered the peanut butter latte iced, and I ended up having to wait for over twenty minutes for the one drink, and there were three people working at the time. I realize that the drive threw was super busy, but for someone in the lobby to wait twenty minutes for one drink is absolutely ridiculous. I even went up and asked what the status of my drink was, and they said they were working on it. But there was no one working on it because they were all busy with the drive thru. The drink was okay, but not as good as a twenty minute wait should be. I will definitely not be back.
I do love the madhatter drinks here. I am frustrated though as every time I order for pickup, they don't make the drink until I arrive. Often also working on drinks from drive thru so I'm sitting for 5-10 min waiting for a drink that should've been ready on arrival. That is the point of me ordering pickup. If I wanted to sit around and wait for a drink, I'd order in store. Thank you.
I love the staff here. They are so customer friendly in a more authentic way than some other coffee places. At this particular location, they know my elderly dad by his phone number, which I always use to apply my purchase credits to. He is a stahe 4 cancer survivor who has been in remission for 4.5 years now. He visits them for coffee almost every day and sometimes more than once. He loves that they treat him special and will listen to his stories. They are so gracious with him and treat him with a lot of love and respect...it truly makes his experience very rewarding. This started back when this shop was Roasters...and has continued even now with the team at Wake Up Call. ❤️
Quick and professional. My favorite place to get my drip coffee. I work next door and I look forward to their great customer service every time 👌🏽
Great coffee and service. Best local brew in Tri-Cities
Best place Ever!!!! Best flavor's!!!
Great people, drinks and service.
Very welcoming environment
Atmosphere: 5
Food: 5
Service: 5
never coming again, I rarely go to this one just because Walmart next to it duh, I went today for my birthday 10/4 and it’s probably just the employee who ruin it all for me it was a white dude idk if he was new or not but obviously I got a free drink but my whole drink came out like crap! Literally he filled the whole entire cup with ice BARELY ANY space for the redbull and my whole drink ended up tasting like the flavor instead because there was no room for redbull. Literally the worst wake up call I’ve ever been too and worse drink ever. I’d say this particular employee just ruined it and probably didn’t know how to make it? it was just a basic drink (bluerasberry redbull) I can insert if a pic if needed just so disappointed and threw the drink away ?
Restaurantji Recommends
Came here multiple times when we were in the area. The 24oz Carmel apple sucker redbull with extra carmel is SO GOOD. Got it everytime we went. Staff are always so friendly.
Atmosphere: 5
Food: 5
Service: 5
They have a good coffee variety on their menu and they all taste delicious. It's hard not to want to grab something every morning. The staff are very friendly and have never given me a problem. Drive-thru is as fast as you would expect a coffee drive-thru
Atmosphere: 5
Food: 5
Service: 5
Delicious new drink options, great customer service. Receiver my order pretty fast.
Atmosphere: 5
Food: 5
Service: 5
It's my favorite coffee place. Offers a military discount, which we much appreciate. Staff is always super friendly and as a bonus, my Dog loves it too!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Abbey
Solid five star experience! Great service by Emma and Sara. Both truly made my day !
Atmosphere: 5
Food: 5
Service: 5
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