We went in for lunch today but walked out without ordering. My husband went to place his order and wanted a size medium fry and drink w his sandwich. We were told we would have to be given a size large drink because they were out of cups for medium size as well as size small. She told us that we had to pay for a size large drink because that’s all they had were large cups available and that’s our fault? My husband was pissed off, and I also thought that was ridiculous. Do NOT give a customer a bigger size drink because that’s the only size cups you have and make them pay more for something that wasn’t their fault, when in reality it’s your fault for not paying attention to your inventory and lack of inventory ordering.
Atmosphere: 1
Food: 1
Service: 1
Lisa Magruder
After waiting 10 minutes to order , with one car in front of us , we were told to wait more. Finally put in order . Pulled around and waited another long time to get to the window . Gave the jerk our credit card and my husband politely asked what was taken so long . I said we’d been waiting about 20 minutes. He snarled his lip up and rudely said “the computer says it’s only been 7 . My husband told him to cancel the order and was told “why ? You already paid for it .” Then said only the manager could do anything . I told my husband I’d make a call to the 800 number and the employee , arrogantly , told me go ahead , slammed the window and walked off . Another few minutes went by and the manager came and she did apologize and explained they were short staffed . I appreciated that and understand . Both my husband and I have worked in this business for years . But that doesn’t excuse that guy’s complete lack of customer service skills . Maybe he needs another position than drive up window . Truly , if I had paid cash , I would have demanded a refund . As it stands , I won’t be visiting this location again .
Service: 1
Recommended dishes: Roast Beef
Janet Gatlin
Placed an order online to pick up. Lobby is closed forcing us to go through drive thru. Waited 5 min to talk to someone to let them know we were here to pick up our order. Only to wait another 5-8 min in line to get our online order. So disappointed. Would not recommend ever.
Atmosphere: 1
Food: 4
Service: 1
Julia Pavey
they have some wonderful stuff working at this Arby's. they were very busy and they still did everything they could to make everyone happy and satisfied with their experience. The food was great as well. thanks for working so hard and doing a great job. it made me smile.
Seriously one of the slowest "fast food" restaurants! Twice now I've left the drive through line after ordering due to sitting there for over 10 mins with just 1 car ahead of me... They don't park vehicles while stuff cooks... Absolutely ridiculous wait times!
Service: 1
Kevin Wimberly
Wasn't the greatest experience today. Restaurant was filled with smoke, floors are greasy and sick, so they obviously have ventilation problems. My chicken sandwich has hard meat in it. They fixed it, but overall just not a great experience. Friendly people, though!Vegetarian options: It's a meat place. Not for vegetarians.Parking: There's plenty.Kid-friendliness: It's not unfriendly for kids, but nothing there for them other than to eat.Wheelchair accessibility: It's right by the entrance.
Atmosphere: 2
Food: 3
Service: 4
Recommended dishes: Roast Beef
Andrew Holmer
Had a French dip from this location and the Au Jus Sauce was like thick almost like tar this should be watery but not to the point that its clear (which ive also encountered from this location) please make your Au jus sauce better because when it was like tar im pretty sure it was because it was cooked too long and just boiled down. Pretty disgusting for them to put that in the cup and be like "yeah that's fine"
Atmosphere: 2
Food: 1
Service: 2
John Hemphill
The restaurant was clean/bright. The employees were friendly and helpful. And the food was delicious as usual. Tried a couple of new items that were delicious. Glad to see some alternatives (ie steak/chicken) for those that might not like roast beef as much.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Roast Beef, French Fries, Brisket Sandwich and Fries
Suzie Jolley
The roast beef tastes like boiled deli meat. Tried the curly fries. Neither taste fresh...
This place is extremely dirty. Greasy finger prints all over the door. Dirty tables and nasty kitchen. My husband got an order to go and I would not even eat any of it. Management needs to take note. We love Arby's but we can't eat there again until you clean this up.
Atmosphere: 1
Food: 1
Service: 1
Nick Blair
Sat in the drive thru line for 30mins. Ordered a few beef n cheddars. Do this almost every saturday when i work. Got to work opened the sandwiches and they were all just beef sandwiches on a sesame bun no sauce whatsoever. Even says the correct thing on the receipt. So now im at work with disgusting dry beef sandwiches. This Arbys is a disaster.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Beef 'N Cheddar
D Og
Food is classic so it your looking for that taste you know you like.... the restaurant is clean and comfortable.
Slow slow slow for food prepared incorrectly and cold. When you order from one’s off Mile Hill, you realize what it’s supposed to taste like.
Atmosphere: 1
Food: 1
Service: 1
Lauren Black
No matter how many times I say curly fries I get the god damn crinkle cut. I literally only go for the curly fries. Then they're ALWAYS out of fritters and mozzarella sticks. At this point just take them off the menu... damn.
Super friendly
Atmosphere: 5
Food: 5
Service: 5
We went in for lunch today but walked out without ordering. My husband went to place his order and wanted a size medium fry and drink w his sandwich. We were told we would have to be given a size large drink because they were out of cups for medium size as well as size small. She told us that we had to pay for a size large drink because that’s all they had were large cups available and that’s our fault? My husband was pissed off, and I also thought that was ridiculous. Do NOT give a customer a bigger size drink because that’s the only size cups you have and make them pay more for something that wasn’t their fault, when in reality it’s your fault for not paying attention to your inventory and lack of inventory ordering.
Atmosphere: 1
Food: 1
Service: 1
After waiting 10 minutes to order , with one car in front of us , we were told to wait more. Finally put in order . Pulled around and waited another long time to get to the window . Gave the jerk our credit card and my husband politely asked what was taken so long . I said we’d been waiting about 20 minutes. He snarled his lip up and rudely said “the computer says it’s only been 7 . My husband told him to cancel the order and was told “why ? You already paid for it .” Then said only the manager could do anything . I told my husband I’d make a call to the 800 number and the employee , arrogantly , told me go ahead , slammed the window and walked off . Another few minutes went by and the manager came and she did apologize and explained they were short staffed . I appreciated that and understand . Both my husband and I have worked in this business for years . But that doesn’t excuse that guy’s complete lack of customer service skills . Maybe he needs another position than drive up window . Truly , if I had paid cash , I would have demanded a refund . As it stands , I won’t be visiting this location again .
Service: 1
Recommended dishes: Roast Beef
Placed an order online to pick up. Lobby is closed forcing us to go through drive thru. Waited 5 min to talk to someone to let them know we were here to pick up our order. Only to wait another 5-8 min in line to get our online order. So disappointed. Would not recommend ever.
Atmosphere: 1
Food: 4
Service: 1
they have some wonderful stuff working at this Arby's. they were very busy and they still did everything they could to make everyone happy and satisfied with their experience. The food was great as well. thanks for working so hard and doing a great job. it made me smile.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Beef 'N Cheddar, Roast Beef, Curly Fries, Classic Roast Beef
Seriously one of the slowest "fast food" restaurants! Twice now I've left the drive through line after ordering due to sitting there for over 10 mins with just 1 car ahead of me... They don't park vehicles while stuff cooks... Absolutely ridiculous wait times!
Service: 1
Wasn't the greatest experience today. Restaurant was filled with smoke, floors are greasy and sick, so they obviously have ventilation problems. My chicken sandwich has hard meat in it. They fixed it, but overall just not a great experience. Friendly people, though!Vegetarian options: It's a meat place. Not for vegetarians.Parking: There's plenty.Kid-friendliness: It's not unfriendly for kids, but nothing there for them other than to eat.Wheelchair accessibility: It's right by the entrance.
Atmosphere: 2
Food: 3
Service: 4
Recommended dishes: Roast Beef
Had a French dip from this location and the Au Jus Sauce was like thick almost like tar this should be watery but not to the point that its clear (which ive also encountered from this location) please make your Au jus sauce better because when it was like tar im pretty sure it was because it was cooked too long and just boiled down. Pretty disgusting for them to put that in the cup and be like "yeah that's fine"
Atmosphere: 2
Food: 1
Service: 2
The restaurant was clean/bright. The employees were friendly and helpful. And the food was delicious as usual. Tried a couple of new items that were delicious. Glad to see some alternatives (ie steak/chicken) for those that might not like roast beef as much.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Roast Beef, French Fries, Brisket Sandwich and Fries
The roast beef tastes like boiled deli meat. Tried the curly fries. Neither taste fresh...
Atmosphere: 3
Food: 1
Service: 4
Restaurantji Recommends
This place is extremely dirty. Greasy finger prints all over the door. Dirty tables and nasty kitchen. My husband got an order to go and I would not even eat any of it. Management needs to take note. We love Arby's but we can't eat there again until you clean this up.
Atmosphere: 1
Food: 1
Service: 1
Sat in the drive thru line for 30mins. Ordered a few beef n cheddars. Do this almost every saturday when i work. Got to work opened the sandwiches and they were all just beef sandwiches on a sesame bun no sauce whatsoever. Even says the correct thing on the receipt. So now im at work with disgusting dry beef sandwiches. This Arbys is a disaster.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Beef 'N Cheddar
Food is classic so it your looking for that taste you know you like.... the restaurant is clean and comfortable.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Jalapeno Bites, Roast Beef, Curly Fries
Slow slow slow for food prepared incorrectly and cold. When you order from one’s off Mile Hill, you realize what it’s supposed to taste like.
Atmosphere: 1
Food: 1
Service: 1
No matter how many times I say curly fries I get the god damn crinkle cut. I literally only go for the curly fries. Then they're ALWAYS out of fritters and mozzarella sticks. At this point just take them off the menu... damn.