Seem to be pushing the Impossible burger tonight. Ordered a Whopper, was asked multiple times if I wanted the impassible burger, each time I stated NO! Here I am miles away and staring at an Impossible burger. I cannot seem to be able to shovel this down. Last time at this location for me!
M (Tzeck00)
They have a Texas dbl whopper that is pretty good. For fast food in the area, I like these the best.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: French Fries, Double Whopper
calvin stinson
I feel compelled to share my incredibly disappointing experience at Burger King #16837 off of Sedgwick, which was nothing short of a nightmare that fell woefully short of even the most basic fast-food expectations. What transpired during my visit was a clear demonstration of poor service that not only frustrated me but also left me questioning the establishment's commitment to customer satisfaction.
First and foremost, the quality of service I received was dismal at best. It seemed as though the staff operated in a fog of indifference, and it was painfully obvious that they had little regard for the customers who walked through their doors. The assistant manager, who goes by the name Sierra (if that is indeed her real name), appeared to have been promoted more for her ability to recite scripted responses rather than for any genuine understanding of customer service or leadership. Her demeanor was less than professional, and her lack of urgency was baffling, particularly for someone in a managerial position.
To add insult to injury, I found myself waiting a staggering 20 minutes for chicken nuggets—an item that should typically take no more than three minutes to prepare. This excessive wait time was not only frustrating but utterly unacceptable. When I finally approached Sierra to inquire about the delay, I was met with a sarcastic remark: “What can I do to make you satisfied?” This condescending response was not only disappointing but downright disrespectful. It is hard to fathom how someone in her position could be so dismissive of a customer's genuine frustration, especially when it’s her job to ensure that the service provided is both timely and courteous.
I cannot help but feel a deep sense of sympathy for the employees who work under her supervision, as it is clear that her leadership skills are severely lacking. Rather than fostering an environment of teamwork and respect, she seems to perpetuate a culture of apathy. It is concerning to think that those who look to her for guidance may be equally misguided, lacking any real mentorship or support.
In conclusion, my experience at BK was nothing short of a disaster. The combination of poor service, a lack of professionalism, and a noticeable absence of genuine leadership left me feeling undervalued as a customer. This encounter has certainly deterred me from returning in the future, and I sincerely hope that management takes a closer look at the operations under Sierra's watch. The level of disdain I feel for the service I received should not go unnoticed by future customers for that will most certainly lead to a similar unfortunate experience.
Ps, Bring back the dude with the space needle arm sleeve, he at least provided adequate customer service.
Atmosphere: 3
Food: 2
Service: 1
Jay Riddle
Disgusting, food was cold like it was made hours ago which seems to be the theme here, I'll never be returning to the bk.
Atmosphere: 1
Food: 1
Service: 1
SorrowsShogun
The place was full of methods heads. They didn't trust my code and expected my coupon
Burgers were greasy wrappings greasy fries and onion rings were okay
Atmosphere: 3
Food: 2
Service: 4
Tim Moore
Was craving a good burger, had the whopper junior $5 deal. Drive through person was very friendly.
Atmosphere: 4
Food: 4
Service: 5
Dev Sasser
Wife and I went through Drive Thru. Used a coupon for a meal bundle and wanted to try new fires mozzarella sticks. Added a large soda. We live less than. A quarter mile from this Burger King. Bundle had 3 orders of fries. The fries were hot, fresh, and amazing. The bungle had 3 whoppers and 3 cheese burgers. The whoppers were ice cold. All the elements are on the burger, just serving as a cold sandwich. Cheese burgers were worse, so cold cheese didn't even melt. But to make the sandwich worse, there was so much mustard on each burger that not only did it swim in mustard, but the mustard poured out the bun with each bit. The mozzarella sticks the whole reason for the visit to Burger King today day. We ordered the 12 PC mozzarella and got the 8 PC. Ask for ranch, and marinara only got marinara. The firey mozzarella stick had been cooked at some point today. I'm not sure how long ago as the mozzarella sticks were colder than the string cheese in my fridge, massive disappointment. Finally, my large soda or my large icee as even now I have a 32 Oz cup of ice. Maybe 16 Oz of fluid. Ice after soda is gone, ice still touches the lid. Time of order 1:00 PM on a Sunday only 2 cars a head of us in Drive thru. $30 wasted at Burger King. But the fries were hot and delicious...mmmmm expensive fries.
Order took forever. Waited 10 minutes at the window only to have to pull around due to waiting on 4 nuggets. Before pulling around, I asked for sweet and sour sauce. After waiting another 5 minutes we got our order brought to us with no sweet and sour.
Food: 2
Service: 1
Brenna Blanchette
Food was made fresh !!! Service was a little slow because they were busy but all employees were nice && attentive !!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Fries, Flame Grilled Beef, Whopper Patty, Hamburger, Original Chicken Sandwich, Whopper Jr, BK Chicken Fries, Soft Serve Cup, Hershey's Sundae Pie
Kevin Trask
Nasty inside
Atmosphere: 3
Food: 3
Service: 3
Jumpoff A
I've never been disappointed with the food or service. They have always gotten my order right.
Parking: There is parking because it is in a strip mall locationw
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Fries
Triari Green
Great place for cheap food. Use the mobile app, you can thank me later with a thumbs up on this review.
Seem to be pushing the Impossible burger tonight. Ordered a Whopper, was asked multiple times if I wanted the impassible burger, each time I stated NO! Here I am miles away and staring at an Impossible burger. I cannot seem to be able to shovel this down. Last time at this location for me!
They have a Texas dbl whopper that is pretty good. For fast food in the area, I like these the best.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: French Fries, Double Whopper
I feel compelled to share my incredibly disappointing experience at Burger King #16837 off of Sedgwick, which was nothing short of a nightmare that fell woefully short of even the most basic fast-food expectations. What transpired during my visit was a clear demonstration of poor service that not only frustrated me but also left me questioning the establishment's commitment to customer satisfaction.
First and foremost, the quality of service I received was dismal at best. It seemed as though the staff operated in a fog of indifference, and it was painfully obvious that they had little regard for the customers who walked through their doors. The assistant manager, who goes by the name Sierra (if that is indeed her real name), appeared to have been promoted more for her ability to recite scripted responses rather than for any genuine understanding of customer service or leadership. Her demeanor was less than professional, and her lack of urgency was baffling, particularly for someone in a managerial position.
To add insult to injury, I found myself waiting a staggering 20 minutes for chicken nuggets—an item that should typically take no more than three minutes to prepare. This excessive wait time was not only frustrating but utterly unacceptable. When I finally approached Sierra to inquire about the delay, I was met with a sarcastic remark: “What can I do to make you satisfied?” This condescending response was not only disappointing but downright disrespectful. It is hard to fathom how someone in her position could be so dismissive of a customer's genuine frustration, especially when it’s her job to ensure that the service provided is both timely and courteous.
I cannot help but feel a deep sense of sympathy for the employees who work under her supervision, as it is clear that her leadership skills are severely lacking. Rather than fostering an environment of teamwork and respect, she seems to perpetuate a culture of apathy. It is concerning to think that those who look to her for guidance may be equally misguided, lacking any real mentorship or support.
In conclusion, my experience at BK was nothing short of a disaster. The combination of poor service, a lack of professionalism, and a noticeable absence of genuine leadership left me feeling undervalued as a customer. This encounter has certainly deterred me from returning in the future, and I sincerely hope that management takes a closer look at the operations under Sierra's watch. The level of disdain I feel for the service I received should not go unnoticed by future customers for that will most certainly lead to a similar unfortunate experience.
Ps, Bring back the dude with the space needle arm sleeve, he at least provided adequate customer service.
Atmosphere: 3
Food: 2
Service: 1
Disgusting, food was cold like it was made hours ago which seems to be the theme here, I'll never be returning to the bk.
Atmosphere: 1
Food: 1
Service: 1
The place was full of methods heads. They didn't trust my code and expected my coupon
Atmosphere: 1
Food: 4
Service: 1
Burgers were off the hook
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Double Whopper
Good food. Fast service. Friendly staff.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: French Fries, Flame Grilled Beef, Whopper Patty, Bacon Egg & Cheese Croissan'Wich Hasbrowns Fully Loaded Biscuit, Onion Rings, Double Whopper
Burgers were greasy wrappings greasy fries and onion rings were okay
Atmosphere: 3
Food: 2
Service: 4
Was craving a good burger, had the whopper junior $5 deal. Drive through person was very friendly.
Atmosphere: 4
Food: 4
Service: 5
Wife and I went through Drive Thru. Used a coupon for a meal bundle and wanted to try new fires mozzarella sticks. Added a large soda.
We live less than. A quarter mile from this Burger King.
Bundle had 3 orders of fries. The fries were hot, fresh, and amazing.
The bungle had 3 whoppers and 3 cheese burgers. The whoppers were ice cold. All the elements are on the burger, just serving as a cold sandwich. Cheese burgers were worse, so cold cheese didn't even melt. But to make the sandwich worse, there was so much mustard on each burger that not only did it swim in mustard, but the mustard poured out the bun with each bit. The mozzarella sticks the whole reason for the visit to Burger King today day. We ordered the 12 PC mozzarella and got the 8 PC. Ask for ranch, and marinara only got marinara. The firey mozzarella stick had been cooked at some point today. I'm not sure how long ago as the mozzarella sticks were colder than the string cheese in my fridge, massive disappointment. Finally, my large soda or my large icee as even now I have a 32 Oz cup of ice. Maybe 16 Oz of fluid. Ice after soda is gone, ice still touches the lid. Time of order 1:00 PM on a Sunday only 2 cars a head of us in Drive thru. $30 wasted at Burger King. But the fries were hot and delicious...mmmmm expensive fries.
Atmosphere: 2
Food: 1
Service: 1
Recommended dishes: French Fries
Restaurantji Recommends
Order took forever. Waited 10 minutes at the window only to have to pull around due to waiting on 4 nuggets. Before pulling around, I asked for sweet and sour sauce. After waiting another 5 minutes we got our order brought to us with no sweet and sour.
Food: 2
Service: 1
Food was made fresh !!! Service was a little slow because they were busy but all employees were nice && attentive !!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Fries, Flame Grilled Beef, Whopper Patty, Hamburger, Original Chicken Sandwich, Whopper Jr, BK Chicken Fries, Soft Serve Cup, Hershey's Sundae Pie
Nasty inside
Atmosphere: 3
Food: 3
Service: 3
I've never been disappointed with the food or service. They have always gotten my order right.
Parking: There is parking because it is in a strip mall locationw
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Fries
Great place for cheap food. Use the mobile app, you can thank me later with a thumbs up on this review.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Fries
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