The atmosphere here is non-existent but the people that work here are excellent. The food is really good too! Always fresh and fast as advertised. Jordan is a rockstar! Always super nice and makes a mean gargantuan! Love this place, just maybe needs a facelift or something for the atmosphere, but I won't knock them for it.
Henri Beaudoin
Visiting the Redmond Jimmy John's location turned out to be a frustrating experience that left a sour taste in my mouth. From the slow service to the lack of bread and an extensive wait time for a simple sandwich, this establishment failed to meet even the most basic expectations.The first issue I encountered at this Jimmy John's was the excruciatingly slow service. When I entered the establishment, there were only a few customers, and yet the staff seemed disorganized and overwhelmed. Despite the lack of a rush, it took an unreasonable amount of time for my order to be taken. The employees appeared indifferent and uninterested, paying little attention to the customers waiting patiently.To add insult to injury, when I finally reached the front of the line, I was informed that they were out of bread. How can a sandwich shop be out of bread? This is a fundamental item that one would expect to be well-stocked. It is completely unacceptable for a reputable chain like Jimmy John's to run out of such a basic necessity, and it left me dumbfounded. The lack of bread severely limited the menu options, and it felt like a wasted trip to the restaurant.Even after managing to place an order with the limited bread options available, the wait for my sandwich was excruciatingly long. I understand that some wait time is to be expected, especially during peak hours, but waiting for 30 minutes for a simple sandwich is unacceptable. The staff showed no urgency or concern for the long wait, further frustrating the already disgruntled customers.Moreover, during the wait, I observed a lack of cleanliness in the dining area. Tables were left uncleaned, and the floor appeared dirty and neglected. The overall untidiness gave a negative impression of the establishment's hygiene standards, further dampening the experience.Throughout my time at the Redmond Jimmy John's, the lack of communication from the staff was remarkable. There was no acknowledgment of the issues, no updates on the status of our orders, and no apologies for the inconvenience caused. It felt as if the employees were indifferent to the frustrations of their customers, leaving us to wonder if our concerns and complaints even mattered to them.Ultimately, my visit to the Redmond Jimmy John's location was an unpleasant and frustrating experience. The slow service, the inexplicable lack of bread, and the extensive wait time for a simple sandwich all combined to create an unsatisfactory customer experience. The lack of attention to cleanliness and the absence of effective communication further exacerbated the negative impression.As a patron, I expected better from a renowned chain like Jimmy John's. Sadly, this particular location failed to live up to even the most basic expectations of Freaky Fast and efficient service. I would not recommend visiting the Redmond Jimmy John's location, as it left me with a lingering disappointment and a desire to seek out alternative dining options.
Justaguy
Closed…..Moved out…..
Ethan Hickey
I was going for a late lunch and trying to get something quick. Jimmy John’s advertises as “freaky fast”, so it immediately came to mind. I walked in the door, and the guy behind the register warned me of a “20 minute wait”. I told him that was fine but was irritated. I placed my order and went to a table and waited. About 30 minutes later, several of my coworkers walked in and were surprised to hear that I hadn’t even gotten my sandwich yet. We then sat and had an impromptu meeting for another 20 minutes before I received my sandwich. Simple math will lead you to the correct answer: I waited 50 minutes for a sandwich. A little bit of management would fix this problem. Several sandwiches that were ordered online were made and their recipient was not in the store. Prioritize sandwiches when you arrive, not when you order. These people who ordered online are getting soggy sandwiches and I’m waiting forever. This is unacceptable.
Mike Crossley
How is it you are out of bread for months? We try to frequent the location but I could sit down at a restaurant and take less time. Nobody has a reasonable attitude towards the lack of customer service and staff seems to think this is normal or reasonable. Along with this in the hour we have been waiting for sandwiches not one table has been bussed. Clearly the manager and owner are incapable of figuring out how to run the business and predict a basic aspect of their business. What a great way to lose your local regulars.
Tony Nazari
I had the worst experience at this location, yesterday they didn't have bread.Today we ordered number 12 the guy said we don't have cheese so I said it's OK make it without cheese our sandwich was made and it had 1 layer of turkey! Pretty much I got a veggie sandwich.I was really hungry so I ate it otherwise I would have taken it back.As I was eating other customers came in and they said we don't have cheese, roast beef, and turkey so I figured that was the reason I got 1 layer and got shorted on my sandwich.This place either doesn't have a manager, has a manager that doesn't know how to manage or could be a store that doesn't have sales, but they had customers coming so I think its just mismanaged.I won't be returning here anymore
Matt
Food at JJs is always good.Service was very slow. Only one person was behind the counter during the lunch rush. (11:00 am) Most of the order was wrong.
Mike
One person working and about 8 customers waiting when I went in. Not the first time also. Seriously, hire more people or pay them enough so they actually stay. Otherwise, they need to take away the franchise.
Jacob Nabors
Not freaky fast. Not even fast. Ordered about 10 minutes before I got there this time and they didn’t even start making my sandwich until I’d sat there for 5 minutes. Someone that ordered after I walked in got their sandwich before me. The reason I am writing this review this time is because the sandwich it’s self is about half the size of what I would expect at a jimmy johns. Very dissatisfied and will not be returning.
Cindy Su
The Bellevue location has been shorten their opening hours and closed on weekends since pandemic due to lack of staff. When I went to pick up my order at 2pm, the door was already locked. I think the lack of ingredients? And staff definitely put a toll on the store operation. Hope they can hang on there and survive because Jimmy John's is my favorite subway place.
3.5 can be a little hit and miss, sometimes sandwiches are really nice, but other times bread tastes stale and lettuce can be bruised. This location is not open on weekends since COVID-19 hit.
Michael Reszler
Decent sandwiches but inconsistent service. Sometimes delivery is mere minutes. Sometimes it's an hour. Sometimes they turn off online orders or close unexpectedly.
Ali Syed
Chris is very clean, friendly, and upbeat. I appreciate seeing him. Great store, in my opinion. 5/5
Ana Pau M.
I've come to this location various times during last year becaise it is more convenient as it is small, fast, with front parking, and near more stores where I need to purchase things (Whole Foods, All The Best, etc). I find this location, clean cozy and good for to go stuff. This young man at the cashier made a comment that maybe I didn't understand. I must update my teen language :D I would really recommend this location for FAST orders :)
The atmosphere here is non-existent but the people that work here are excellent. The food is really good too! Always fresh and fast as advertised. Jordan is a rockstar! Always super nice and makes a mean gargantuan! Love this place, just maybe needs a facelift or something for the atmosphere, but I won't knock them for it.
Visiting the Redmond Jimmy John's location turned out to be a frustrating experience that left a sour taste in my mouth. From the slow service to the lack of bread and an extensive wait time for a simple sandwich, this establishment failed to meet even the most basic expectations.The first issue I encountered at this Jimmy John's was the excruciatingly slow service. When I entered the establishment, there were only a few customers, and yet the staff seemed disorganized and overwhelmed. Despite the lack of a rush, it took an unreasonable amount of time for my order to be taken. The employees appeared indifferent and uninterested, paying little attention to the customers waiting patiently.To add insult to injury, when I finally reached the front of the line, I was informed that they were out of bread. How can a sandwich shop be out of bread? This is a fundamental item that one would expect to be well-stocked. It is completely unacceptable for a reputable chain like Jimmy John's to run out of such a basic necessity, and it left me dumbfounded. The lack of bread severely limited the menu options, and it felt like a wasted trip to the restaurant.Even after managing to place an order with the limited bread options available, the wait for my sandwich was excruciatingly long. I understand that some wait time is to be expected, especially during peak hours, but waiting for 30 minutes for a simple sandwich is unacceptable. The staff showed no urgency or concern for the long wait, further frustrating the already disgruntled customers.Moreover, during the wait, I observed a lack of cleanliness in the dining area. Tables were left uncleaned, and the floor appeared dirty and neglected. The overall untidiness gave a negative impression of the establishment's hygiene standards, further dampening the experience.Throughout my time at the Redmond Jimmy John's, the lack of communication from the staff was remarkable. There was no acknowledgment of the issues, no updates on the status of our orders, and no apologies for the inconvenience caused. It felt as if the employees were indifferent to the frustrations of their customers, leaving us to wonder if our concerns and complaints even mattered to them.Ultimately, my visit to the Redmond Jimmy John's location was an unpleasant and frustrating experience. The slow service, the inexplicable lack of bread, and the extensive wait time for a simple sandwich all combined to create an unsatisfactory customer experience. The lack of attention to cleanliness and the absence of effective communication further exacerbated the negative impression.As a patron, I expected better from a renowned chain like Jimmy John's. Sadly, this particular location failed to live up to even the most basic expectations of Freaky Fast and efficient service. I would not recommend visiting the Redmond Jimmy John's location, as it left me with a lingering disappointment and a desire to seek out alternative dining options.
Closed…..Moved out…..
I was going for a late lunch and trying to get something quick. Jimmy John’s advertises as “freaky fast”, so it immediately came to mind. I walked in the door, and the guy behind the register warned me of a “20 minute wait”. I told him that was fine but was irritated. I placed my order and went to a table and waited. About 30 minutes later, several of my coworkers walked in and were surprised to hear that I hadn’t even gotten my sandwich yet. We then sat and had an impromptu meeting for another 20 minutes before I received my sandwich. Simple math will lead you to the correct answer: I waited 50 minutes for a sandwich. A little bit of management would fix this problem. Several sandwiches that were ordered online were made and their recipient was not in the store. Prioritize sandwiches when you arrive, not when you order. These people who ordered online are getting soggy sandwiches and I’m waiting forever. This is unacceptable.
How is it you are out of bread for months? We try to frequent the location but I could sit down at a restaurant and take less time. Nobody has a reasonable attitude towards the lack of customer service and staff seems to think this is normal or reasonable. Along with this in the hour we have been waiting for sandwiches not one table has been bussed. Clearly the manager and owner are incapable of figuring out how to run the business and predict a basic aspect of their business. What a great way to lose your local regulars.
I had the worst experience at this location, yesterday they didn't have bread.Today we ordered number 12 the guy said we don't have cheese so I said it's OK make it without cheese our sandwich was made and it had 1 layer of turkey! Pretty much I got a veggie sandwich.I was really hungry so I ate it otherwise I would have taken it back.As I was eating other customers came in and they said we don't have cheese, roast beef, and turkey so I figured that was the reason I got 1 layer and got shorted on my sandwich.This place either doesn't have a manager, has a manager that doesn't know how to manage or could be a store that doesn't have sales, but they had customers coming so I think its just mismanaged.I won't be returning here anymore
Food at JJs is always good.Service was very slow. Only one person was behind the counter during the lunch rush. (11:00 am) Most of the order was wrong.
One person working and about 8 customers waiting when I went in. Not the first time also. Seriously, hire more people or pay them enough so they actually stay. Otherwise, they need to take away the franchise.
Not freaky fast. Not even fast. Ordered about 10 minutes before I got there this time and they didn’t even start making my sandwich until I’d sat there for 5 minutes. Someone that ordered after I walked in got their sandwich before me. The reason I am writing this review this time is because the sandwich it’s self is about half the size of what I would expect at a jimmy johns. Very dissatisfied and will not be returning.
The Bellevue location has been shorten their opening hours and closed on weekends since pandemic due to lack of staff. When I went to pick up my order at 2pm, the door was already locked. I think the lack of ingredients? And staff definitely put a toll on the store operation. Hope they can hang on there and survive because Jimmy John's is my favorite subway place.
Restaurantji Recommends
Awesome customer service
3.5 can be a little hit and miss, sometimes sandwiches are really nice, but other times bread tastes stale and lettuce can be bruised. This location is not open on weekends since COVID-19 hit.
Decent sandwiches but inconsistent service. Sometimes delivery is mere minutes. Sometimes it's an hour. Sometimes they turn off online orders or close unexpectedly.
Chris is very clean, friendly, and upbeat. I appreciate seeing him. Great store, in my opinion. 5/5
I've come to this location various times during last year becaise it is more convenient as it is small, fast, with front parking, and near more stores where I need to purchase things (Whole Foods, All The Best, etc). I find this location, clean cozy and good for to go stuff. This young man at the cashier made a comment that maybe I didn't understand. I must update my teen language :D I would really recommend this location for FAST orders :)