Asked for a Jumbo Jack with cheese, lettuce only and what did I get -- cold hamburger with cheese & no lettuce. 1 person running the front & handling the drive thru too..not good
Food: 2
Service: 2
Diane Lewis
UPDATE : I loaded Jack in the box app on my phone and thought I'd order the food before I got there. Well it didn't work out. The app wouldn't work correctly . So I went inside and ended up even after the guy helping me. I had to pay for it there at the counter and it was $5.38 more to paint the counter than on the app was very dissatisfied !!! I live at the high prices right now. Jack in the box. If you do their survey on the receipt it's buy one get one and I'm in love with the croissants 😎❣️
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Croissant
Nicole Martin
They don't keep up with inventory they run out of food and don't tell u. The food is hot and good when they do have it available. There needs to be better communication concerning inventory running out of food. I would not recommend no dish to try because there may not be any food from selling out not keeping up with inventory reporting it before food gets low
Atmosphere: 3
Food: 5
Service: 3
Jared Zelaya
Normally fast food...
Atmosphere: 5
Food: 5
Service: 5
Dios Es Bueno
Excellent place
Atmosphere: 5
Food: 5
Service: 5
Miss Charlie Hackett
I had gone into the store with my receipts to show them they cannot be scanned into the app to redeem rewards. I have over 400 points I cannot use because their receipts do not print the barcode at this location. The scanner code is worthless to redeem rewards. They are aware of the problem and don't care.
The male boss, Alec, yells at customers and refuses to help. He will treat you like garbage and tell you to go to another location. Also, when they forget food in your order and tell you to return to come get it, you will be treated like a criminal. Alec accused me of coming back twice to claim my lost food. I would never do that.
He never bothered checking with the manager who was working at the time. I normally go to Jack in the Box at least two times a week. Until now. Today we left and went next door to Jimmy Johns. After years of being a loyal customer, I am not okay with being falsely accused by an irate bully or being scammed by a rewards program that can't be collected on.
I also do not understand how this store gets away with refusing to adhere to the terms of the app. This is the store on Sunset (Fred Meyers Shopping) in Renton with very little business. Now you know why. There's a dictator running the location.
Ironically, I understood every word he was saying in Spanish to his staff including telling one of the girls to lie and say I'd already been there before to pick up my food. I had not.
He assumed I did not speak or understand him. Such horrible service. Sad because the rest of the crew and the food is great. He ruins it for everyone.
Atmosphere: 1
Food: 4
Service: 1
kisean nathan
Jack in the Box Review
My experience today at Jack in the Box was beyond frustrating. I went through the drive-thru and waited a few minutes to place my order. While on the phone with my mother, I ordered spicy bacon potato wedges, which she thought sounded so good that she went to her local Jack in the Box to order them as well. Here’s the kicker: while I was still waiting in the drive-thru line, my mother not only placed her order but received her food before I even got to the window to pay.
When I finally paid, I was told that the employee forgot to start my bacon potato wedges and was asked to pull around and wait in the parking lot. After waiting an additional 15 minutes, I decided to go inside to check on my order. Inside, it became clear that the restaurant was severely understaffed, with only two employees working—one cooking and one scrambling to take orders and handle customers—while 10 other people in the lobby were also waiting for their food.
I waited another 15 minutes in the lobby before getting impatient. When I reminded the employee what I was waiting for, she admitted she had forgotten to make the bacon potato wedges again. At this point, I told her to forget it and just give me the rest of my food and the lemonade I had ordered. To my surprise, there was no lemonade available, even though I had paid for it. Instead, she offered me a soda. However, the soda machine was out of all options and spraying iced tea everywhere.
After spending 45 minutes at this location, I left without the drink I paid for, without the bacon potato wedges I waited so long for, and without a refund.
I want to be clear that I do not blame the employees. They were clearly doing the best they could under the circumstances, and I commend them for their effort. However, I am baffled as to how this location only had two employees working on a Saturday—a day when fast food restaurants are typically busy. This lack of staffing is unacceptable, and it’s a disservice to both the employees and the customers.
This experience was absolutely ridiculous, and I will not be returning to this location.
Atmosphere: 1
Food: 1
Service: 1
Daniel Croxen
The employees are friendly
Atmosphere: 2
Food: 4
Service: 4
Recommended dishes: Burger
蔡佳紋
The food is extremely greasy, and the boba is as hard as a rock! Completely inedible.
Ultimate Breakfast no meat add 1 egg veggies w mayo and cheese .
angelo munoz
Forget my sauces every time
Atmosphere: 1
Food: 1
Service: 1
Christine Belfield
The food wasn't right for myself or the person I was with and I kept having to go back up there and wait for them to cook it and get it right, they never did get the order right for my friend but he's not one to complain. They were unprofessional, unorganized and the food was just subpar. I won't go there again.
Out of all the jack in the boxes this is the area
Atmosphere: 3
Food: 4
Service: 4
Asked for a Jumbo Jack with cheese, lettuce only and what did I get -- cold hamburger with cheese & no lettuce. 1 person running the front & handling the drive thru too..not good
Food: 2
Service: 2
UPDATE : I loaded Jack in the box app on my phone and thought I'd order the food before I got there. Well it didn't work out. The app wouldn't work correctly . So I went inside and ended up even after the guy helping me. I had to pay for it there at the counter and it was $5.38 more to paint the counter than on the app was very dissatisfied !!!
I live at the high prices right now. Jack in the box. If you do their survey on the receipt it's buy one get one and I'm in love with the croissants 😎❣️
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Croissant
They don't keep up with inventory they run out of food and don't tell u. The food is hot and good when they do have it available. There needs to be better communication concerning inventory running out of food. I would not recommend no dish to try because there may not be any food from selling out not keeping up with inventory reporting it before food gets low
Atmosphere: 3
Food: 5
Service: 3
Normally fast food...
Atmosphere: 5
Food: 5
Service: 5
Excellent place
Atmosphere: 5
Food: 5
Service: 5
I had gone into the store with my receipts to show them they cannot be scanned into the app to redeem rewards. I have over 400 points I cannot use because their receipts do not print the barcode at this location. The scanner code is worthless to redeem rewards. They are aware of the problem and don't care.
The male boss, Alec, yells at customers and refuses to help. He will treat you like garbage and tell you to go to another location.
Also, when they forget food in your order and tell you to return to come get it, you will be treated like a criminal.
Alec accused me of coming back twice to claim my lost food. I would never do that.
He never bothered checking with the manager who was working at the time. I normally go to Jack in the Box at least two times a week. Until now.
Today we left and went next door to Jimmy Johns. After years of being a loyal customer, I am not okay with being falsely accused by an irate bully or being scammed by a rewards program that can't be collected on.
I also do not understand how this store gets away with refusing to adhere to the terms of the app. This is the store on Sunset (Fred Meyers Shopping) in Renton with very little business. Now you know why. There's a dictator running the location.
Ironically, I understood every word he was saying in Spanish to his staff including telling one of the girls to lie and say I'd already been there before to pick up my food. I had not.
He assumed I did not speak or understand him. Such horrible service.
Sad because the rest of the crew and the food is great. He ruins it for everyone.
Atmosphere: 1
Food: 4
Service: 1
Jack in the Box Review
My experience today at Jack in the Box was beyond frustrating. I went through the drive-thru and waited a few minutes to place my order. While on the phone with my mother, I ordered spicy bacon potato wedges, which she thought sounded so good that she went to her local Jack in the Box to order them as well. Here’s the kicker: while I was still waiting in the drive-thru line, my mother not only placed her order but received her food before I even got to the window to pay.
When I finally paid, I was told that the employee forgot to start my bacon potato wedges and was asked to pull around and wait in the parking lot. After waiting an additional 15 minutes, I decided to go inside to check on my order. Inside, it became clear that the restaurant was severely understaffed, with only two employees working—one cooking and one scrambling to take orders and handle customers—while 10 other people in the lobby were also waiting for their food.
I waited another 15 minutes in the lobby before getting impatient. When I reminded the employee what I was waiting for, she admitted she had forgotten to make the bacon potato wedges again. At this point, I told her to forget it and just give me the rest of my food and the lemonade I had ordered. To my surprise, there was no lemonade available, even though I had paid for it. Instead, she offered me a soda. However, the soda machine was out of all options and spraying iced tea everywhere.
After spending 45 minutes at this location, I left without the drink I paid for, without the bacon potato wedges I waited so long for, and without a refund.
I want to be clear that I do not blame the employees. They were clearly doing the best they could under the circumstances, and I commend them for their effort. However, I am baffled as to how this location only had two employees working on a Saturday—a day when fast food restaurants are typically busy. This lack of staffing is unacceptable, and it’s a disservice to both the employees and the customers.
This experience was absolutely ridiculous, and I will not be returning to this location.
Atmosphere: 1
Food: 1
Service: 1
The employees are friendly
Atmosphere: 2
Food: 4
Service: 4
Recommended dishes: Burger
The food is extremely greasy, and the boba is as hard as a rock! Completely inedible.
Restaurantji Recommends
Employees there r nice
Atmosphere: 5
Service: 5
Ultimate Breakfast no meat add 1 egg veggies w mayo and cheese .
Forget my sauces every time
Atmosphere: 1
Food: 1
Service: 1
The food wasn't right for myself or the person I was with and I kept having
to go back up there and wait for them to cook it and get it right, they never did get the order right for my friend but he's not one to complain. They were unprofessional, unorganized and the food was just subpar. I won't go there again.
Atmosphere: 1
Food: 1
Service: 1
Great place for late night munchies
Kid-friendliness: Yes
Wheelchair accessibility: Yes
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Large Curly Fries, Onion Rings, Ultimate Cheeseburger, Chicken Sandwich, Burger, Fries, Jumbo Jack, Bacon Ultimate, Homestyle Ranch Chicken Club, Egg Rolls, Curly Fries, Two Tacos
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