Found plastic from their glove inside of the steak and so did a friend. Told them and they did nothing about it and left that batch of steak in the line. We told multiple employees an they did nothing.
Atmosphere: 1
Food: 1
Service: 1
Eleazar Chavez
Bowl had raw rice. Told the staff and they didn’t care at all. Won’t be back.
Atmosphere: 1
Food: 1
Service: 1
Naveyah Sun
Matt is the best, he’s has a great attitude!
Atmosphere: 5
Food: 5
Service: 5
Turtle's Trench DRTURL
This Richland, WA. location ran out of black beans, and queso. As well, the chicken had an unusual amount of fat left in it. We went at approximately 7:30 pm, so this location was still open for 3.5 hours.
Food: 2
Service: 5
Jason Brinkley
Always good food!
Atmosphere: 5
Food: 5
Service: 5
Jennifer Richman
Great food... The music didn't match the atmosphere but everything else spot on!!!!
Atmosphere: 5
Food: 5
Service: 5
Humberto Torres
I don’t know what happened to this Queensgate’s location. I frequent this place at least once very two weeks.
I think management had changed. I can arrive there at 730 or 8pm and they are already getting prepared to close. Putting bins away etc
I came in 3 times in 3 weeks for their Salas and every time they didn’t have the salad dressing bc they were waiting in a part. 34 weeks later hey finally had the part.
In addition my wife went three one night and asked for their New chicken and was told drive through only for that meat and them asked for chips and they said all they had lest was for drive through. WTH? It was 8pm.
Now i drive to the Kennewick location bc the one in my backyard sucks !
Atmosphere: 5
Food: 1
Service: 3
Joshua Langon
Food was good. Got a hot honey chicken burrito with everything. Also got extra chicken to fatten it up. Service was good, but staff seemed not wanting to be there. Nice and calm place decided to take it on the road. Highly recommend..
Atmosphere: 3
Food: 5
Service: 4
Donna S
Expensive
Haley Nixon
Wouldn’t go to this location. Saw a worker pop a piece of chicken into their mouths. In the kitchen…
Was charged wrong, didn’t fill my bowl like they do at the pasco location. Just very disappointed in this chipotle I will not be returning.
Atmosphere: 2
Food: 1
Service: 1
Tanner Thomason
Food was cold, veggies were raw and uncooked, meat was cold, just an overall very bad time for me and my wife
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Steak Bowl
R O
Not much interaction
Atmosphere: 3
Food: 5
Service: 4
Robert Kramer
You can always count on these morons to mess up your order. Every time. They must be high or something. The latest was an order for a cheese quesadilla and they just gave us an empty tortilla. The order literally said cheese only quesadilla and they argued that we ordered it wrong.
Service: 1
Audrey Heise
Delivery is a huge disappointment. We order from the Queensgate location in Richland quite a bit, we have food sensitivities and for the most part I like their food over other fast food options. But these guys know you are doing an online order, and will skimp you on the meat like corporate personally trained them to do it. If I go in person and watch them make it, this doesn’t happen.
Tonight for example. We ordered a carnitas salad bowl, $14 normally, extra meat is a $6.00 up-charge. My husband got the steak burrito bowl, extra meat is a $7.00 up-charge. We had to dig through each of these meals to find shreds of wet limp meat somewhere in there?!!
I dug my meat all the way out just to get a solid reference, it was 1/4 cup of wet shredded pork. Please see my beautiful pictures. Would you pay $6.00 extra on top of $14 for the actual meal for a 1/4 cup of wet meat?! Also, I called the phone number to bring it to the location’s attention, but instead I get a lovely robot that try’s to triage my call. I ended up being transferred to the main customer service line after saying “talk to a person” and hitting “0” about a hundred times. The representative who answered with her children screaming in the background gave me a great tip… you have to say “EMERGENCY” or “Vender” and the automated system will actually transfer you to a real person at the Queensgate location. Yay! A little dramatic to have to say “emergency” or lie and say you’re a vendor…but now that I’m starving, I have time tonight to play these reindeer games. After I explained the situation to the worker who answered at the store location, he said he would pass the message along. Insert -eye roll- here. I feel bad venting to the worker, who like most of us needs his job, but these employees are wasting $50 of our money at a time, it’s not ok. Guys, put more meat on your single servings, and for the love of food if someone pays an extra up-charge for extra meat, PLEASE give us something worth while. I am done with this location and probs Chipotle in general since the CEO is raising the prices 2%. HAIL NO. I’m out.
Found plastic from their glove inside of the steak and so did a friend. Told them and they did nothing about it and left that batch of steak in the line. We told multiple employees an they did nothing.
Atmosphere: 1
Food: 1
Service: 1
Bowl had raw rice. Told the staff and they didn’t care at all. Won’t be back.
Atmosphere: 1
Food: 1
Service: 1
Matt is the best, he’s has a great attitude!
Atmosphere: 5
Food: 5
Service: 5
This Richland, WA. location ran out of black beans, and queso. As well, the chicken had an unusual amount of fat left in it. We went at approximately 7:30 pm, so this location was still open for 3.5 hours.
Food: 2
Service: 5
Always good food!
Atmosphere: 5
Food: 5
Service: 5
Great food... The music didn't match the atmosphere but everything else spot on!!!!
Atmosphere: 5
Food: 5
Service: 5
I don’t know what happened to this Queensgate’s location. I frequent this place at least once very two weeks.
I think management had changed. I can arrive there at 730 or 8pm and they are already getting prepared to close. Putting bins away etc
I came in 3 times in 3 weeks for their Salas and every time they didn’t have the salad dressing bc they were waiting in a part. 34 weeks later hey finally had the part.
In addition my wife went three one night and asked for their
New chicken and was told drive through only for that meat and them asked for chips and they said all they had lest was for drive through. WTH? It was 8pm.
Now i drive to the Kennewick location bc the one in my backyard sucks !
Atmosphere: 5
Food: 1
Service: 3
Food was good. Got a hot honey chicken burrito with everything. Also got extra chicken to fatten it up. Service was good, but staff seemed not wanting to be there. Nice and calm place decided to take it on the road. Highly recommend..
Atmosphere: 3
Food: 5
Service: 4
Expensive
Wouldn’t go to this location. Saw a worker pop a piece of chicken into their mouths. In the kitchen…
Service: 1
Restaurantji Recommends
Was charged wrong, didn’t fill my bowl like they do at the pasco location. Just very disappointed in this chipotle I will not be returning.
Atmosphere: 2
Food: 1
Service: 1
Food was cold, veggies were raw and uncooked, meat was cold, just an overall very bad time for me and my wife
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Steak Bowl
Not much interaction
Atmosphere: 3
Food: 5
Service: 4
You can always count on these morons to mess up your order. Every time. They must be high or something. The latest was an order for a cheese quesadilla and they just gave us an empty tortilla. The order literally said cheese only quesadilla and they argued that we ordered it wrong.
Service: 1
Delivery is a huge disappointment. We order from the Queensgate location in Richland quite a bit, we have food sensitivities and for the most part I like their food over other fast food options. But these guys know you are doing an online order, and will skimp you on the meat like corporate personally trained them to do it. If I go in person and watch them make it, this doesn’t happen.
Tonight for example. We ordered a carnitas salad bowl, $14 normally, extra meat is a $6.00 up-charge. My husband got the steak burrito bowl, extra meat is a $7.00 up-charge. We had to dig through each of these meals to find shreds of wet limp meat somewhere in there?!!
I dug my meat all the way out just to get a solid reference, it was 1/4 cup of wet shredded pork. Please see my beautiful pictures. Would you pay $6.00 extra on top of $14 for the actual meal for a 1/4 cup of wet meat?!
Also, I called the phone number to bring it to the location’s attention, but instead I get a lovely robot that try’s to triage my call. I ended up being transferred to the main customer service line after saying “talk to a person” and hitting “0” about a hundred times. The representative who answered with her children screaming in the background gave me a great tip… you have to say “EMERGENCY” or “Vender” and the automated system will actually transfer you to a real person at the Queensgate location. Yay! A little dramatic to have to say “emergency” or lie and say you’re a vendor…but now that I’m starving, I have time tonight to play these reindeer games.
After I explained the situation to the worker who answered at the store location, he said he would pass the message along. Insert -eye roll- here. I feel bad venting to the worker, who like most of us needs his job, but these employees are wasting $50 of our money at a time, it’s not ok.
Guys, put more meat on your single servings, and for the love of food if someone pays an extra up-charge for extra meat, PLEASE give us something worth while.
I am done with this location and probs Chipotle in general since the CEO is raising the prices 2%. HAIL NO. I’m out.
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