The front staff has pitiful customer service. Very condescending, disrespectful, esp if you are over 40 years of age. Faye and Bill would be extremely disappointed. We have been going to the bakery for 30 years, they have lost a valuable customer.
Kristi Carman
This is the COOLEST little local place. The fruit tart is SOOO good.
J M
My family and I have been customers since 1992, when we first moved to Richland. My mom purchased my 16th birthday cake here, and it was one of the most memorable cakes I've had (in looks and taste). When it came time for me to choose where to get cookies for my baby shower in 2014, this was the only place I considered. It was a pleasure to work with the baker, and the cookies turned out perfectly decorated and absolutely delicious. Ten years later, Desserts by Kelly is still a go-to for treats.
Mickie Ebarb
Love this place!!!! Best little pie's and omg the turtle cookies are to die for!!!!!!
Olivia Brady
My go-to place for custom cakes. If I’m not ordering cakes, the treats in the case are amazing. My favorite are the peanut butter cookies and cinnamon coffee cake! The staff always make the trip extra special. So helpful!
MISSTRIS2
I normally LOVE Desserts by Kelly, but I bought a Valentine treat for my husband and it tasted like pure rubbing alcohol. I was told by a baker that this can happen if too much food dye is used. Totally ruined dessert. The staff are pretty amazing, though!
Christina Fender Albaugh
Everything I’ve had from here is exquisite! The cupcakes, THE FROSTING, strawberry rhubarb pie & more - are the best I’ve ever had! I’m 55, have had treats from around the world, so I feel I know a thing or two about yummy treats. Yummy!
Margie Hart
My husband arranged for a cake for my birthday. IT WAS ABSOLUTELY THE BEST CAKE! I have had in a REALLY long time. I was so great full for the quality, we ordered another one for birthdays coming up.
Atmosphere: 5
Food: 5
Service: 5
Karen Brutzman
I celebrated my 60th birthday with a beautiful cake! I pre-ordered and paid for the cake in person. We had my party on the Water2Wine cruise ship on a Tuesday and were asked to bring the cake on board at 4:30, so I arranged to pick up the cake at 4:15. The cake was not ready! We were offered a beverage and sat at a table to wait. The cake still wasn't ready at 4:30. We were told the decorator worked on "artist time" and she would be finished soon. We were on "event time" and needed to get to the boat to decorate and greet our guests. We made some calls and arranged for others to pick up the cake. Thankfully, we were able to get the cake on board before the ship sailed at 5:30! If you use Desserts by Kelly, I highly recommend you set your watch and expectations to "artist time".
Dietary restrictions: We were able to purchase gluten-free/ dairy-free cupcakes that were decorated to match the main cake.
Atmosphere: 3
Food: 5
Service: 3
Shanna Rivers
I'm a desert freak . I love love love me some good cake , cookies , pie , all of it . I stopped by for some treats and got an assortment bag full of this and that . The prices were reasonable . The girl who helped me was super sweet and patient with me as I asked a bazillion questions . . She recommended a few things and answered all my questions politely. Now for taste test .... My family and I sat around the table and I set all the deserts out and cut them each into four pieces so we all could try each one. We loved everything . It was unanimously decided that we would be doing back to get more next week so we could try everything they had .... We love our deserts!!
Great deserts + great service= happy customer . Thank u
Atmosphere: 5
Food: 5
Service: 5
Erik Cerda
Hands down dopest cake i ever ate!
Atmosphere: 5
Food: 5
Service: 5
Willow
I've tried several different cakes and cookies from here and they have all been some of the best I've ever had. The ladies behind the counter are always friendly and welcoming. The cakes are decorated so creatively and taste exceptionally delicious. Perfect amount of sweetness in everything .I highly recommend!
My granddaughter's birthday cake was supposed to be ready Thursday afternoon. The order was placed about a month in advance so there was more than ample time to have the cake ready in time. My wife and I went to pick up the cake Friday morning on our way to our granddaughter's birthday party. When we got there, we were told that the cake wasn't ready and that the they were working on it. My wife called our son to inform him that we were going to be late and the reasons why. Our son called Desserts By Kelly to hear for himself why the cake was late when he put the order in in plenty of time. My wife was listening to the conversation and the woman told our son that the cake was done (which wasn't true) and they were boxing it up. The part that really caught us of guard was that when the woman got off the phone with our son, she and the woman working on our cake (I think she was the owner) laughed about the conversation on the phone.
We realize that life happens even in the world of business, but the lack of professionalism that was on display at that bakery Friday morning was uncalled for and inexcusable. I would rather buy a Hostess cupcake next time than order from them.
Food: 3
Service: 1
James Talley
The deserts are amazing, I've never been disappointed with anything here and the girls working the front are awsome! Especially the blond. I think its , stacey. She's super hot!!!!
The front staff has pitiful customer service. Very condescending, disrespectful, esp if you are over 40 years of age. Faye and Bill would be extremely disappointed. We have been going to the bakery for 30 years, they have lost a valuable customer.
This is the COOLEST little local place. The fruit tart is SOOO good.
My family and I have been customers since 1992, when we first moved to Richland. My mom purchased my 16th birthday cake here, and it was one of the most memorable cakes I've had (in looks and taste). When it came time for me to choose where to get cookies for my baby shower in 2014, this was the only place I considered. It was a pleasure to work with the baker, and the cookies turned out perfectly decorated and absolutely delicious. Ten years later, Desserts by Kelly is still a go-to for treats.
Love this place!!!! Best little pie's and omg the turtle cookies are to die for!!!!!!
My go-to place for custom cakes. If I’m not ordering cakes, the treats in the case are amazing. My favorite are the peanut butter cookies and cinnamon coffee cake! The staff always make the trip extra special. So helpful!
I normally LOVE Desserts by Kelly, but I bought a Valentine treat for my husband and it tasted like pure rubbing alcohol. I was told by a baker that this can happen if too much food dye is used. Totally ruined dessert. The staff are pretty amazing, though!
Everything I’ve had from here is exquisite! The cupcakes, THE FROSTING, strawberry rhubarb pie & more - are the best I’ve ever had! I’m 55, have had treats from around the world, so I feel I know a thing or two about yummy treats. Yummy!
My husband arranged for a cake for my birthday. IT WAS ABSOLUTELY THE BEST CAKE! I have had in a REALLY long time. I was so great full for the quality, we ordered another one for birthdays coming up.
Atmosphere: 5
Food: 5
Service: 5
I celebrated my 60th birthday with a beautiful cake! I pre-ordered and paid for the cake in person. We had my party on the Water2Wine cruise ship on a Tuesday and were asked to bring the cake on board at 4:30, so I arranged to pick up the cake at 4:15. The cake was not ready! We were offered a beverage and sat at a table to wait. The cake still wasn't ready at 4:30. We were told the decorator worked on "artist time" and she would be finished soon. We were on "event time" and needed to get to the boat to decorate and greet our guests. We made some calls and arranged for others to pick up the cake. Thankfully, we were able to get the cake on board before the ship sailed at 5:30! If you use Desserts by Kelly, I highly recommend you set your watch and expectations to "artist time".
Dietary restrictions: We were able to purchase gluten-free/ dairy-free cupcakes that were decorated to match the main cake.
Atmosphere: 3
Food: 5
Service: 3
I'm a desert freak . I love love love me some good cake , cookies , pie , all of it . I stopped by for some treats and got an assortment bag full of this and that . The prices were reasonable . The girl who helped me was super sweet and patient with me as I asked a bazillion questions . . She recommended a few things and answered all my questions politely.
Now for taste test .... My family and I sat around the table and I set all the deserts out and cut them each into four pieces so we all could try each one. We loved everything . It was unanimously decided that we would be doing back to get more next week so we could try everything they had .... We love our deserts!!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Great deserts + great service= happy customer . Thank u
Atmosphere: 5
Food: 5
Service: 5
Hands down dopest cake i ever ate!
Atmosphere: 5
Food: 5
Service: 5
I've tried several different cakes and cookies from here and they have all been some of the best I've ever had. The ladies behind the counter are always friendly and welcoming. The cakes are decorated so creatively and taste exceptionally delicious. Perfect amount of sweetness in everything .I highly recommend!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Snickerdoodle Cookies, Custom Birthday Cake
My granddaughter's birthday cake was supposed to be ready Thursday afternoon. The order was placed about a month in advance so there was more than ample time to have the cake ready in time. My wife and I went to pick up the cake Friday morning on our way to our granddaughter's birthday party. When we got there, we were told that the cake wasn't ready and that the they were working on it. My wife called our son to inform him that we were going to be late and the reasons why. Our son called Desserts By Kelly to hear for himself why the cake was late when he put the order in in plenty of time. My wife was listening to the conversation and the woman told our son that the cake was done (which wasn't true) and they were boxing it up. The part that really caught us of guard was that when the woman got off the phone with our son, she and the woman working on our cake (I think she was the owner) laughed about the conversation on the phone.
We realize that life happens even in the world of business, but the lack of professionalism that was on display at that bakery Friday morning was uncalled for and inexcusable. I would rather buy a Hostess cupcake next time than order from them.
Food: 3
Service: 1
The deserts are amazing, I've never been disappointed with anything here and the girls working the front are awsome! Especially the blond. I think its , stacey. She's super hot!!!!
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