The lady working the window was INSANELY rude for absolutely no reason. She kept asking the name for our pick up order, which we provided about 3 times, then asked for a confirmation like she was completely confused, pulled it up on my phone and went to tell her it just shows the name an order to make sure thats what she needed. She interrupted me and said to provide the confirmation, which I was obviously pulling up and literally facing the phone to show her. Then she had to end it with a comment about how thats what she needed and thats why she asked for it or else she wouldn't have asked with so much sarcasm i voukd feel it radiating off of her, practically throwing my food into the car. I dont know what is with the horrible attitude and customer service over something that could've been handled in seconds, but since she didnt want to provide clarity on what she was needing, I was the problem lol I usually don't care enough to leave reviews, but THATS was insane
Service: 1
M
I am writing to share my disappointing experience during my recent visit to your drive-thru last night. I ordered a two-entree plate with broccoli and beef, teriyaki chicken, and a chicken egg roll. Unfortunately, the egg roll was burnt, and the beef and broccoli dish consisted mostly of broccoli with only two pieces of beef.
Additionally, I requested a generous amount of hot sauce while ordering but received only one packet. I was also asked again at the window if I wanted any sauces, and I reiterated my request for a lot of hot sauce, yet my order was not fulfilled correctly.
I regret not checking my order before leaving, but I was understandably frustrated once I got home and saw the issues. The service at the window was unpleasant, as the staff member who took my payment was rude. I expect to pay for good quality food and service, and this experience did not meet those expectations.
Given these problems, I cannot recommend this location and suggest others visit the Queens Gate Panda Express instead.
Atmosphere: 4
Food: 2
Service: 1
Brittne Scharnhorst
Went through drive thru they pulled our car then when food was brought out they didn’t bring the drinks we drove off not thinking we just called spoke to a Kyle that put me on hold then I called back and was like u already pulled my car now on hold he said the customer in front of him was his priority and with a rude like he was irritated voice I told him he didn’t have to speak to me that way he said yeah bring ur reciept I told him the guy walked off with the reciept he said that that was him so then u know I don’t have a reciept why would u tell Me to bring one he continued to be irritated with me and rude and said u have a nice day and hung up I will never visit this oanda again I work next door and was great friends with the project manager who help put it together and go the first panda given out of that store I told him I work in the industry I would never talk to someone the way he was to me
Atmosphere: 1
Food: 5
Service: 1
Tim.B
Good 👍
J L
No vegetarian protein options.
Wendy Cortez
When I made an online order, I remember paying for the food myself, not have it made for free because with what I received the plate was served very poorly. It has very little food in it and I’m truly disappointed about it.
Sergio Rodriguez
🤤👌 Great place
Atmosphere: 5
Food: 5
Service: 5
PJ
So far all really good food great crew good lunch spot
Atmosphere: 3
Food: 5
Service: 5
Stephen K
Alisha was such a great worker there she had an excellent service and work ethic! We deserves more than 5 star but 5 is the limit! I would definitely recommend others with her working there!
Atmosphere: 5
Food: 5
Service: 5
Evelin Quintero
i love this panda, normally i never get bad experience but today i went to pick up my order that i made through online and the manager who was working today rui was the one serving my plate gave me this kind of chow mein, my two entrees were perfect but my chow mein was such unfortunate, i got more cabbage than chow mein. I hope this isn’t the expectation you guys have in panda express, it’s not fair that i payed $13 for a meal just to receive cabbage
I usually have a good experience with this location, but recently it's been disappointing. My most recent meal i got three massive pieces of broccoli and 4 smaller cold pieces of beef and less teriyaki than I've ever received.
Atmosphere: 2
Food: 1
Service: 1
Lilly Lopez
I asked the lady if she can pour more since she barely put any and this isn’t the first time ordering a cub meal for my daughter. She was very snarky and was like I need to charge you more. Which I would under stand if I’m asking for a full scoop but it was very little I ask for. I didn’t make a fuss and just let her charge me the extra side. What I find truly unprofessional is side gossiping about the situation and looking at me and my family making us feel uncomfortable because I ask for more. Keep in mind I just said okay and paid for it. The gentleman and the lady that rung us up were sweet. Just disappointed in this behavior I always get good customer service when I come but this girl was very snarky with her coworker. She was a white lady and with a Latin girl gossiping. 4/21/25 7:20pm
Atmosphere: 1
Food: 3
Service: 1
Spencer Esparza
Doors were locked an hour before closing while people were still inside. Not cool.
Atmosphere: 2
Food: 2
Service: 2
Lienda Cortes
I came in at 2:30 today and the tall Latino man at the drive through window had such great customer service I even called to talk to his manager and thank them for the experience but no answer( probably busy). Now a days everyone is just doing their job to get paid and I felt like a human not just another order. Love the new building and my husband said the food was great!
The lady working the window was INSANELY rude for absolutely no reason. She kept asking the name for our pick up order, which we provided about 3 times, then asked for a confirmation like she was completely confused, pulled it up on my phone and went to tell her it just shows the name an order to make sure thats what she needed. She interrupted me and said to provide the confirmation, which I was obviously pulling up and literally facing the phone to show her. Then she had to end it with a comment about how thats what she needed and thats why she asked for it or else she wouldn't have asked with so much sarcasm i voukd feel it radiating off of her, practically throwing my food into the car. I dont know what is with the horrible attitude and customer service over something that could've been handled in seconds, but since she didnt want to provide clarity on what she was needing, I was the problem lol I usually don't care enough to leave reviews, but THATS was insane
Service: 1
I am writing to share my disappointing experience during my recent visit to your drive-thru last night. I ordered a two-entree plate with broccoli and beef, teriyaki chicken, and a chicken egg roll. Unfortunately, the egg roll was burnt, and the beef and broccoli dish consisted mostly of broccoli with only two pieces of beef.
Additionally, I requested a generous amount of hot sauce while ordering but received only one packet. I was also asked again at the window if I wanted any sauces, and I reiterated my request for a lot of hot sauce, yet my order was not fulfilled correctly.
I regret not checking my order before leaving, but I was understandably frustrated once I got home and saw the issues. The service at the window was unpleasant, as the staff member who took my payment was rude. I expect to pay for good quality food and service, and this experience did not meet those expectations.
Given these problems, I cannot recommend this location and suggest others visit the Queens Gate Panda Express instead.
Atmosphere: 4
Food: 2
Service: 1
Went through drive thru they pulled our car then when food was brought out they didn’t bring the drinks we drove off not thinking we just called spoke to a Kyle that put me on hold then I called back and was like u already pulled my car now on hold he said the customer in front of him was his priority and with a rude like he was irritated voice I told him he didn’t have to speak to me that way he said yeah bring ur reciept I told him the guy walked off with the reciept he said that that was him so then u know I don’t have a reciept why would u tell
Me to bring one he continued to be irritated with me and rude and said u have a nice day and hung up I will never visit this oanda again I work next door and was great friends with the project manager who help put it together and go the first panda given out of that store I told him I work in the industry I would never talk to someone the way he was to me
Atmosphere: 1
Food: 5
Service: 1
Good 👍
No vegetarian protein options.
When I made an online order, I remember paying for the food myself, not have it made for free because with what I received the plate was served very poorly. It has very little food in it and I’m truly disappointed about it.
🤤👌 Great place
Atmosphere: 5
Food: 5
Service: 5
So far all really good food great crew good lunch spot
Atmosphere: 3
Food: 5
Service: 5
Alisha was such a great worker there she had an excellent service and work ethic! We deserves more than 5 star but 5 is the limit! I would definitely recommend others with her working there!
Atmosphere: 5
Food: 5
Service: 5
i love this panda, normally i never get bad experience but today i went to pick up my order that i made through online and the manager who was working today rui was the one serving my plate gave me this kind of chow mein, my two entrees were perfect but my chow mein was such unfortunate, i got more cabbage than chow mein. I hope this isn’t the expectation you guys have in panda express, it’s not fair that i payed $13 for a meal just to receive cabbage
Atmosphere: 5
Food: 2
Service: 5
Restaurantji Recommends
I usually have a good experience with this location, but recently it's been disappointing. My most recent meal i got three massive pieces of broccoli and 4 smaller cold pieces of beef and less teriyaki than I've ever received.
Atmosphere: 2
Food: 1
Service: 1
I asked the lady if she can pour more since she barely put any and this isn’t the first time ordering a cub meal for my daughter. She was very snarky and was like I need to charge you more. Which I would under stand if I’m asking for a full scoop but it was very little I ask for. I didn’t make a fuss and just let her charge me the extra side. What I find truly unprofessional is side gossiping about the situation and looking at me and my family making us feel uncomfortable because I ask for more. Keep in mind I just said okay and paid for it. The gentleman and the lady that rung us up were sweet. Just disappointed in this behavior I always get good customer service when I come but this girl was very snarky with her coworker. She was a white lady and with a Latin girl gossiping.
4/21/25 7:20pm
Atmosphere: 1
Food: 3
Service: 1
Doors were locked an hour before closing while people were still inside. Not cool.
Atmosphere: 2
Food: 2
Service: 2
I came in at 2:30 today and the tall Latino man at the drive through window had such great customer service I even called to talk to his manager and thank them for the experience but no answer( probably busy). Now a days everyone is just doing their job to get paid and I felt like a human not just another order. Love the new building and my husband said the food was great!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Honey Walnut Shrimp
Beautiful new building.
Atmosphere: 5
Food: 5
Service: 5
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