The service here is horrid. A few weeks ago i ordered a pink drink, and it was completely rotten to the point it was chunky, and I had to throw it away. Today at around 6:35 i ordered a cheese Danish and a matcha lavender latte with almond milk, venti, and they handed me it in a Grande. When i notified them of the error, the girl snatched the drink from my hand, and was gossiping on what I assume to be me to her coworker, and handed me a new drink. It was made semi-correctly, but didn't have the almond milk substitution I requested, which was not good, as I have an intolerance to gluten and having oatmilk makes me sick. I had wished her a good day and thanked her for remaking it, and she simply blankly looked at me, not responding to me. Horrible, horrible service and I will not be returning as this is a continued issue.
Atmosphere: 1
Food: 5
Service: 1
philip sanfiorenzo
CLT terminal C .... The app estimate was 13 min. Actual time was 25 min. Just an FYI. The normal line was faster than mobile order.
Atmosphere: 5
Food: 5
Service: 3
Neda Javadpour
Friendly staff
Service: 5
Miale Faith
I often visit this Starbucks because it’s conveniently located near my workplace. However, I’ve noticed that the staff tends to prioritize drive-through customers over those dining in. On several occasions, parts of my order that I paid for have been left on the counter, seemingly forgotten. When using the drive-through, I’ve also experienced instances where I’ve ordered one thing but received something different. Additionally, the staff often comes across as unfriendly or indifferent, which is disappointing.
Shauna Shepherd
Paola needs to chill with her attitude. The girl rang my drink in incorrectly, no big deal and I asked her to remake it. She takes her time, then remakes it incorrectly, not what I ordered, again. And the entire time commenting and speaking condescending and rude. I was extremely patient I just wanted my drink as I ordered. She treats people like that daily you won’t have returning customers. Yikes.
Atmosphere: 4
Food: 4
Service: 1
Abbie Flood
Me & my bestie ordered two drinks, both of them were the same thing & had a couple custom requests, which was repeated multiple times to the barista. when we get to the window, they give us our drinks which is missing half the things we asked for, which we paid for, & when asked to add them in, Aaliyah or however you spell it gave us complete attitude, & acted as if us asking for our correct orders was the end of the world. not only was she aggressive throwing our cups & lips away, but didn’t even look at us while we were talking, we felt completely unwelcomed, & just made us feel like a burden. check your employees attitude & customer service.
Atmosphere: 1
Food: 1
Service: 1
Unknown Unknown
Aaliyah was straight rude and gave us attitude when we had said they forgot our caramel drizzle. You need to check your employees attitude because we felt unwelcomed.
Atmosphere: 1
Food: 3
Service: 1
Drake Frare
Great location. Gianna was very friendly and made me a fantastic frap. Told her to surprise me and she did well. 10/10
Atmosphere: 5
Food: 5
Service: 5
Carol Monteleone-Whiteside
Sarah and barista absolutely made my day with the Salted Carmel Cold Foam Cold sf vanilla in coffee and NO cinnamon on top! Thank you!!
Atmosphere: 5
Food: 5
Service: 5
D E W Adventures
Stopped by while on an adventure to grab a Carmel Frappuccino and it was delicious ?
The service here is horrid. A few weeks ago i ordered a pink drink, and it was completely rotten to the point it was chunky, and I had to throw it away. Today at around 6:35 i ordered a cheese Danish and a matcha lavender latte with almond milk, venti, and they handed me it in a Grande. When i notified them of the error, the girl snatched the drink from my hand, and was gossiping on what I assume to be me to her coworker, and handed me a new drink. It was made semi-correctly, but didn't have the almond milk substitution I requested, which was not good, as I have an intolerance to gluten and having oatmilk makes me sick. I had wished her a good day and thanked her for remaking it, and she simply blankly looked at me, not responding to me. Horrible, horrible service and I will not be returning as this is a continued issue.
Atmosphere: 1
Food: 5
Service: 1
CLT terminal C .... The app estimate was 13 min. Actual time was 25 min. Just an FYI. The normal line was faster than mobile order.
Atmosphere: 5
Food: 5
Service: 3
Friendly staff
Service: 5
I often visit this Starbucks because it’s conveniently located near my workplace. However, I’ve noticed that the staff tends to prioritize drive-through customers over those dining in. On several occasions, parts of my order that I paid for have been left on the counter, seemingly forgotten. When using the drive-through, I’ve also experienced instances where I’ve ordered one thing but received something different. Additionally, the staff often comes across as unfriendly or indifferent, which is disappointing.
Paola needs to chill with her attitude. The girl rang my drink in incorrectly, no big deal and I asked her to remake it. She takes her time, then remakes it incorrectly, not what I ordered, again. And the entire time commenting and speaking condescending and rude. I was extremely patient I just wanted my drink as I ordered. She treats people like that daily you won’t have returning customers. Yikes.
Atmosphere: 4
Food: 4
Service: 1
Me & my bestie ordered two drinks, both of them were the same thing & had a couple custom requests, which was repeated multiple times to the barista. when we get to the window, they give us our drinks which is missing half the things we asked for, which we paid for, & when asked to add them in, Aaliyah or however you spell it gave us complete attitude, & acted as if us asking for our correct orders was the end of the world. not only was she aggressive throwing our cups & lips away, but didn’t even look at us while we were talking, we felt completely unwelcomed, & just made us feel like a burden. check your employees attitude & customer service.
Atmosphere: 1
Food: 1
Service: 1
Aaliyah was straight rude and gave us attitude when we had said they forgot our caramel drizzle. You need to check your employees attitude because we felt unwelcomed.
Atmosphere: 1
Food: 3
Service: 1
Great location. Gianna was very friendly and made me a fantastic frap. Told her to surprise me and she did well. 10/10
Atmosphere: 5
Food: 5
Service: 5
Sarah and barista absolutely made my day with the Salted Carmel Cold Foam Cold sf vanilla in coffee and NO cinnamon on top! Thank you!!
Atmosphere: 5
Food: 5
Service: 5
Stopped by while on an adventure to grab a Carmel Frappuccino and it was delicious ?
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Bad customer service
It was... Starbucks. No surprises. They had coconut milk --my fave-- and it was just what I needed to get me the last 200 mi home.
Atmosphere: 4
Service: 4
Never gives me the right order and never looks in their systems menu to find the one drink I want even though I can easily find it.
Atmosphere: 1
Food: 1
Service: 2
Friendly staff and my drink was made perfect... :)
Atmosphere: 5
Service: 5
Over priced coffee served with a snarl.
Atmosphere: 2
Food: 2
Service: 1
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