Food is delicious but service isn't. You will wait a minimum of a half hour to get served. Most of the time your food won't come out at the same time as your partner. Happens Everytime. They have way to many workers in the front of the house and barely any cooks/sushi makers.
Shawn Cranford
Kevin, the VIP host is horrible at customer service and doesn't care about VIP members. He is a horrible representative of the Ilani and needs to be trained on how to handle customers. What an embarrassment to the establishment. Do better!
Robert Roberts
Sushi is always fabulous and it's just a few minutes from where we live.
Elmore Douglas
security have ZERO respect, approach people with respect instead of being a dick, you are a mall cop bruh, quit throwing your weight around cause you had a bad day.
ZZR Show Horses
Food is always good. All the staff is friendly but our favorite is Rachel. We did stop going for a while because even when it wasn't busy, it was hard to get seated. There would only be 2 of us and still somehow a table for two was a 30 minute what even if there were multiple tables empty, given the excuse they were saved for a party 3 or more. Even if it was a table that generally seats 2 unless tables were combined. They seemed to have resolved that issue because seating has been pretty quick since we have returned.
Carole de Glanville
We enjoy several dishes. Like miso soup,shrimp tempura, Dragon roll, vegetable roll. We do not order the udon noodle dish. It has an odd taste to it. Too bad, we love a good noodle dish.
Tenzing Lhamu
Pho was terrible . Overcooked and soggy, broth was thick , bland .Overall it was disgusting
Aj Mastaw
Do not go here! Machines very tight. VIP players at Titanium level not treated or rewarded like it. Spirit Mountain in Oregon and other casinos in Washington are much nicer to play at.
Razo “Tlatuanipdx” Martin
The cooks are amazing the servers are OK the place is cleaned enough.
Excellent sushi and tasty drinks, a little on the pricey side but that's to be expected
Sharon Cramer
The casino is beautiful, the slots are ok, now about the Cowlitz ballroom…..we went to see the Lalas on 3/15. The rows of seats were dismal. They could not have been more than 7 inches wide and were locked together so when I began to have a heart incident I had to fight to get out of the place to get help. The staff was nice and very helpful but I was close to a major heart attack. Im recovering but feel the need to point out that the next incident that happens in that place might be a true disaster. People cannot move freely between those tight rows. My group could not sit together because on the size of the tiny seats. Im surprised the fire marshal allowed this ballroom to pass inspection.
Chrissie Stewart Williams
Ilani's new management company is leaving so many people without jobs. Firing people left and right to "downsize." Why? They are greedy! Good job! 👏🏻
Holly Center
Ilani lies and is fraudulent with their point system. My husband and I only play slots. We make sure our reward card registers every time. We are normally at the casino for 5 hours and go at least 2x per month. I find it funny that the host tells us we both played for an even 2 hours each visit, lies! They give rewards to me that they don't give my husband. We always go together and he often spends more than me. They have poor customer service. The lines for everything are always long. The bathrooms are very dirty (urine on the floor in all the men's bathrooms). The staff look miserable. Many of the slots are broken or out of service. The hotel rates are outrageous and the comps are ridiculous. This is the worst casino we have ever been too, and we visit Vegas a few times a year and frequent casinos in Oregon. Take your money to Spirit Mountain or Vegas. A round trip ticket to Vegas from Portland is cheaper than Ilani's room rates. Shame on you Ilani. You need to step up your game and remember who puts you in business, your CUSTOMERS!!!
Kortney Matajcich
I recently visited the 360 bar at the casino and had an amazing experience thanks to Nick, the bartender! From the moment I sat down, he was incredibly friendly and attentive, making sure I felt right at home.
Nick took the time to suggest a couple of their specialty cocktails, and wow, were they incredible! His recommendations really hit the spot and made my evening even more enjoyable.
I’ve always loved this casino, especially with how generous the slot machines have been to me over the last few months! The atmosphere at the 360 bar, combined with Nick’s top-notch service, made for an unforgettable night. If you’re ever at the casino, make sure to stop by and see Nick – you won’t be disappointed!
Food is delicious but service isn't. You will wait a minimum of a half hour to get served. Most of the time your food won't come out at the same time as your partner. Happens Everytime. They have way to many workers in the front of the house and barely any cooks/sushi makers.
Kevin, the VIP host is horrible at customer service and doesn't care about VIP members. He is a horrible representative of the Ilani and needs to be trained on how to handle customers. What an embarrassment to the establishment. Do better!
Sushi is always fabulous and it's just a few minutes from where we live.
security have ZERO respect, approach people with respect instead of being a dick, you are a mall cop bruh, quit throwing your weight around cause you had a bad day.
Food is always good. All the staff is friendly but our favorite is Rachel. We did stop going for a while because even when it wasn't busy, it was hard to get seated. There would only be 2 of us and still somehow a table for two was a 30 minute what even if there were multiple tables empty, given the excuse they were saved for a party 3 or more. Even if it was a table that generally seats 2 unless tables were combined. They seemed to have resolved that issue because seating has been pretty quick since we have returned.
We enjoy several dishes. Like miso soup,shrimp tempura, Dragon roll, vegetable roll. We do not order the udon noodle dish. It has an odd taste to it. Too bad, we love a good noodle dish.
Pho was terrible . Overcooked and soggy, broth was thick , bland .Overall it was disgusting
Do not go here! Machines very tight. VIP players at Titanium level not treated or rewarded like it. Spirit Mountain in Oregon and other casinos in Washington are much nicer to play at.
The cooks are amazing the servers are OK the place is cleaned enough.
Great Edamame and super tasty fresh sushi!
Restaurantji Recommends
Excellent sushi and tasty drinks, a little on the pricey side but that's to be expected
The casino is beautiful, the slots are ok, now about the Cowlitz ballroom…..we went to see the Lalas on 3/15. The rows of seats were dismal. They could not have been more than 7 inches wide and were locked together so when I began to have a heart incident I had to fight to get out of the place to get help. The staff was nice and very helpful but I was close to a major heart attack. Im recovering but feel the need to point out that the next incident that happens in that place might be a true disaster. People cannot move freely between those tight rows. My group could not sit together because on the size of the tiny seats. Im surprised the fire marshal allowed this ballroom to pass inspection.
Ilani's new management company is leaving so many people without jobs. Firing people left and right to "downsize." Why? They are greedy! Good job! 👏🏻
Ilani lies and is fraudulent with their point system. My husband and I only play slots. We make sure our reward card registers every time. We are normally at the casino for 5 hours and go at least 2x per month. I find it funny that the host tells us we both played for an even 2 hours each visit, lies! They give rewards to me that they don't give my husband. We always go together and he often spends more than me. They have poor customer service. The lines for everything are always long. The bathrooms are very dirty (urine on the floor in all the men's bathrooms). The staff look miserable. Many of the slots are broken or out of service. The hotel rates are outrageous and the comps are ridiculous. This is the worst casino we have ever been too, and we visit Vegas a few times a year and frequent casinos in Oregon. Take your money to Spirit Mountain or Vegas. A round trip ticket to Vegas from Portland is cheaper than Ilani's room rates. Shame on you Ilani. You need to step up your game and remember who puts you in business, your CUSTOMERS!!!
I recently visited the 360 bar at the casino and had an amazing experience thanks to Nick, the bartender! From the moment I sat down, he was incredibly friendly and attentive, making sure I felt right at home. Nick took the time to suggest a couple of their specialty cocktails, and wow, were they incredible! His recommendations really hit the spot and made my evening even more enjoyable. I’ve always loved this casino, especially with how generous the slot machines have been to me over the last few months! The atmosphere at the 360 bar, combined with Nick’s top-notch service, made for an unforgettable night. If you’re ever at the casino, make sure to stop by and see Nick – you won’t be disappointed!
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