I stop going to this location because they did an “update” on their sizing for drinks. Ive been ordering the same drinks for years and maybe visit every 2 weeks. When I order the MEDIUM drink they gave me a SMALL size. I complained I ordered a Medium and the workers told me its the “new” sizes. I believed it. Then I visited 2 other locations in Southcenter Mall & Commons Mall. NEVER CHANGE cup sizing. The sizing at the other locations did NOT down grade.
Maciej 'Matt' Golonka, MBA, PMP, AFC \u0026 MFP
Awesome selection
Alan Martinez
Today I ordered a Large and Medium milkshake on the app, and I attached a screenshot of how many FL OZ I should have gotten. When I got to the store to pick up my order I asked the women working there if these were a medium and large drinks? she replied yes to my question, and when I opened up my bag the medium looked like a small and the Large looked like a medium, But to support my clam i decided to weight them on my food scale to make sure I wasn’t being pushy and to my surprise I was right. I never had a problem with this location giving me the wrong sizes and amount I paid for, but the last 2-4 visits I came here I had this same problem. I’m not sure if they’re actually out of stock of their Large 32oz cups but is been a pattern I’ve noticed. The milkshake was still good, but if I’m paying for the large or a medium option I should get what I’m paying for. I don’t know if I’ll continue my business with this company unless they fix or change this situation. Thank you.
B
I’ve been to this location plenty of times and the employees are always so friendly & the store is always clean. I had a small mishap when I ordered a quart and the owner reached out promptly and corrected it very quickly. I’ve been to other locations but this one is always my favorite because of the consistency of their product.
M Jones
Came in and the teenaged girl scooped my friend and I's ice cream with no gloves on and her nasty chipped nail polish on her dirty nails grossed me out even more.
Atmosphere: 1
Food: 1
Service: 1
Bella McNally
I used to work at a store in the area and would come by a couple times. The last time I went I wanted to get what was labeled lemon sherbet, it was not in fact lemon. It was peach, I’m highly allergic to peach. I tried calling to tell them the mistake no one picked up. I went over the next day to tell them and they blew me off and acted like it wasn’t a big deal. I will not be coming back
Dietary restrictions: Peach allergy
Atmosphere: 1
Food: 1
Service: 1
Mark
Remarkably fast service and tasty ice cream.
Atmosphere: 3
Food: 4
Service: 3
RM
Remarkably fast service and tasty ice cream.
Atmosphere: 3
Food: 4
Service: 3
Juancarlos De Borbon
These snows continue to be to our complete liking!!
Atmosphere: 3
Food: 3
Service: 3
H Connell
They give you a free scoop of ice cream on a sugar cone for free no purchase necessary, all you have to do is sign up on there website and tell them your birthday. You get a coupon emailed that you can scan from your phone and I think you have like a week before and after to use it.
Please I hope management sees this. We are experiencing a heat wave and your equipment cannot hande it. The freezers that the ice cream are in are burning from the outside; they are overheating and making the shop hotter on an already hot day. You supply one fan. One. For the whole day your staff has to work in full attire. Shame on you for not closing early, it is a danger to your staff to have them in an environment with excessive heat. The ice cream is melting, half of it cannot be served. Close your store until it's not burning.
Atmosphere: 3
Food: 4
Service: 5
Pedro Gaspar
Good place to enjoy a ice-cream
Mark Taylor
I come every Monday after my workout to get 2 scoop of mango and one scoop of cherry flavor ice-cream. Today is June 3 5:20 PM. There is a new employee whom I have never seen before in the he gave me the smallest scoopof ice-cream I have ever seen.I am very disappointed. All the other employees give perfect portions not this guy.
Atmosphere: 1
Food: 1
Service: 1
Jonathan Haynes
I steered clear.Until they added meat and seafood flavors. Sea Urchin Crunch--savory! And plain old Brined Kelp Spumoni. I bought two. No--three!
Dietary restrictions: Almost everything is fully edible. Eat!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fancy Waffle
Teresa Williams
Absolutely horrible customer service at this location. I understand that this is an entry level job that hires teenagers, but these kids have the absolute worst customer service imaginable. Tried to get service from a young girl who asked me "What do you want." Proceeded to scoop the wrong ice cream flavor, told her she was wrong, and she sassily replied with "why didn't you tell me while I was scooping?" Setting up young kids with skills like this in the workplace is poor taste.
I stop going to this location because they did an “update” on their sizing for drinks. Ive been ordering the same drinks for years and maybe visit every 2 weeks. When I order the MEDIUM drink they gave me a SMALL size. I complained I ordered a Medium and the workers told me its the “new” sizes. I believed it. Then I visited 2 other locations in Southcenter Mall & Commons Mall. NEVER CHANGE cup sizing. The sizing at the other locations did NOT down grade.
Awesome selection
Today I ordered a Large and Medium milkshake on the app, and I attached a screenshot of how many FL OZ I should have gotten. When I got to the store to pick up my order I asked the women working there if these were a medium and large drinks? she replied yes to my question, and when I opened up my bag the medium looked like a small and the Large looked like a medium, But to support my clam i decided to weight them on my food scale to make sure I wasn’t being pushy and to my surprise I was right. I never had a problem with this location giving me the wrong sizes and amount I paid for, but the last 2-4 visits I came here I had this same problem. I’m not sure if they’re actually out of stock of their Large 32oz cups but is been a pattern I’ve noticed. The milkshake was still good, but if I’m paying for the large or a medium option I should get what I’m paying for. I don’t know if I’ll continue my business with this company unless they fix or change this situation. Thank you.
I’ve been to this location plenty of times and the employees are always so friendly & the store is always clean. I had a small mishap when I ordered a quart and the owner reached out promptly and corrected it very quickly. I’ve been to other locations but this one is always my favorite because of the consistency of their product.
Came in and the teenaged girl scooped my friend and I's ice cream with no gloves on and her nasty chipped nail polish on her dirty nails grossed me out even more.
Atmosphere: 1
Food: 1
Service: 1
I used to work at a store in the area and would come by a couple times. The last time I went I wanted to get what was labeled lemon sherbet, it was not in fact lemon. It was peach, I’m highly allergic to peach. I tried calling to tell them the mistake no one picked up. I went over the next day to tell them and they blew me off and acted like it wasn’t a big deal. I will not be coming back
Dietary restrictions: Peach allergy
Atmosphere: 1
Food: 1
Service: 1
Remarkably fast service and tasty ice cream.
Atmosphere: 3
Food: 4
Service: 3
Remarkably fast service and tasty ice cream.
Atmosphere: 3
Food: 4
Service: 3
These snows continue to be to our complete liking!!
Atmosphere: 3
Food: 3
Service: 3
They give you a free scoop of ice cream on a sugar cone for free no purchase necessary, all you have to do is sign up on there website and tell them your birthday. You get a coupon emailed that you can scan from your phone and I think you have like a week before and after to use it.
Kid-friendliness: Kids love it here, obviously!
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Fresh Baked Waffle Cones, Sundaes, Cappuccino Blast
Restaurantji Recommends
Please I hope management sees this.
We are experiencing a heat wave and your equipment cannot hande it. The freezers that the ice cream are in are burning from the outside; they are overheating and making the shop hotter on an already hot day.
You supply one fan. One. For the whole day your staff has to work in full attire.
Shame on you for not closing early, it is a danger to your staff to have them in an environment with excessive heat.
The ice cream is melting, half of it cannot be served. Close your store until it's not burning.
Atmosphere: 3
Food: 4
Service: 5
Good place to enjoy a ice-cream
I come every Monday after my workout to get 2 scoop of mango and one scoop of cherry flavor ice-cream. Today is June 3 5:20 PM. There is a new employee whom I have never seen before in the he gave me the smallest scoopof ice-cream I have ever seen.I am very disappointed. All the other employees give perfect portions not this guy.
Atmosphere: 1
Food: 1
Service: 1
I steered clear.Until they added meat and seafood flavors. Sea Urchin Crunch--savory! And plain old Brined Kelp Spumoni. I bought two. No--three!
Dietary restrictions: Almost everything is fully edible. Eat!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fancy Waffle
Absolutely horrible customer service at this location. I understand that this is an entry level job that hires teenagers, but these kids have the absolute worst customer service imaginable. Tried to get service from a young girl who asked me "What do you want." Proceeded to scoop the wrong ice cream flavor, told her she was wrong, and she sassily replied with "why didn't you tell me while I was scooping?" Setting up young kids with skills like this in the workplace is poor taste.
Atmosphere: 3
Food: 3
Service: 1
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