My food was cold didn’t offer to warm it up at all and didn’t say anything to me while at the
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Center of the Roll
Erica Terry
I got food poising here just a few days ago from undercooked dough and I’ve been miserable it’s coming out both ends, chills, fever. Do not recommend them ever.Learn how to check the temperature of what you’re selling.
hellohowareyou GROUP
Experience was satisfactory. The cinnamon rolls were great and the churros were nice and crispy. It was freshly made and the staff was kind. Thank you for such a great experience!
It's in the mall... It's sweet and delightful but it's loud and busy because it's in a shopping mall.
Atmosphere: 1
Food: 5
Service: 5
Recommended dishes: Cinnabon Classic Roll, Extra Frosting
Larry Jezek
Would have been one star, but I just have this really strong hunch that I was lucky enough to have received Cinnabon rolls cooked by Gene Takovic himself in the 1980s.Sure, they are a bit tough, but what a history behind themIt's all good man.
Atmosphere: 2
Food: 2
Service: 2
Hassan Makhlouf
Nice Cinnabon taste but I felt that it is not that fresh.Parking: Included within mall parkingKid-friendliness: Sure it’s
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Cinnabon Classic Roll
Brandon Hansen
Not much to say about my experience here. I ordered, the rolls were fantastic and the smell was addictive as usual. Quickly served. Something though they weren't quite the same, idk if the recipe has changed in the last few years. Still a solid roll though. Staff were closing out the front while we were there and seemed content to stand in front of the register and seemed oblivious to me trying to stand there and pay...but hey, this isn't a restaurant. Not a review killer.
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Cinnabon Classic Roll
Kent Meiswinkel
The cinnamon rolls are great. I don’t know why the person running the register expects a tip. It’s not like they are doing anything they aren’t already paid to do. Just filling the order. They all remind the customer that there are tips on the checkout. It’s not like these are not expensive already. Set a price, don’t hassle customers for more money to DO YOUR JOB! Get rid of tipping there unless you want to wait on your patrons at a table.
Kent M.
The rolls have not been very fresh the last few times I went. On top of that, the cashiers always hit me ip for a tip. It's not like they do anything like wait on a table. They just put the order in the box and ring you up. THEIR JOB! Even if the buns were't dried out, bo tip should be required. It's worse that they make customers uncomfortable asking for one. If they brought it out to me in the parking lot, I'd leave a tip. I stopped going. They used to be something I looked forward to getting. But I loathe being put on the spot about tipping by cashiers who just stand at a counter. And, going home to find 4-out-of-four of my rolls are rock hard.
Shannon R.
Cinnabon's were ready to be sold but after waiting in line to order for about 10 minutes. I asked for a 6-pack of original size. She said we only have boxes for 15 or single boxes. I told her I would take 6 in the box that fits 15. She said she could only sell me 15 or I could get 6 individual boxes but they would be $6.99 each?!? How is this your customers problem?!? She said they only make boxes(you fold them from flat to a box shape) in the morning. You would rather not make a sale and also piss off a customer. This logic makes zero sense. Especially when I can see the unmade boxes behind you. Would love to speak to the manager.
They are chearting from their old recipe. Cine-bond not made with yeast dough ANYMORE. Now Baking Soda dough just like store bought-YUK! I WANT MY MONEY BACK & only 1/2 of the cream cheese frosting as old Cinnamon.
Lexani J.
Usually a fine franchise but on Saturday. The cashier had 5 regular Cinnabon rolls on the counter behind her. It was 10 minutes to closing so I asked if they were selling those. She had a "ugh... nnnn....o" remark. I asked why and she said "they're for online orders." Online orders? Really? 10 minutes before closing. Lol she just wanted them for herself and I rushed over there with my baby in my arms just to get there before they closed. My older child was very disappointed. Also, I just called to ask for a manager so I could try to rectify this but of course, no answer. It went to voicemail and they don't close for 15 minutes. I really dislike businesses that don't have great service and don't actually sell the products they have available.
Neaomi Favro
I showed up an hour before closing I wanted a 6 pack of cinnibons for me and my kids. They said they were out of the packs for the day but that I could buy them one cinnamon roll a piece so for one cinnamon roll it's 6.99 and then for the pack it's 24.99 which is what I wanted so instead of dude putting a pack together for me I had to buy two single cinnamon rolls for almost 14 bucks smh absolutely ridiculous the cinnibons in ellensburg is by far better. Customer service sucks now days. If I were the manager there or the employee I would have put a damn box together for the customer. Worst experience why stay open till nine if everything is sold out makes no sense there are people who are getting off work and couldn't make it earlier at least I came one hour before closing they could have made me a box this is why I give this cinnibons a one of there was a negative 1 that's what they would have gotten. Terrible service won't be back. At least not to this location ..
Tim Kvamme
Being a cinnamon roll lover the associates were absolutely rude and weren't honest, they had two pans full of cinnamon rolls fresh and they told me they had none. It was 7 o'clock and they said they were out. Dissatisfied and disappointed because I was looking forward to a sweet treat.
S F.
I usually get a minibon and enjoy it. I thought I would try the bonbites. They weren't anywhere near as good. They weren't warm and they seemed stale. There were four tiny rolls but I ended up throwing away half of it.
My food was cold didn’t offer to warm it up at all and didn’t say anything to me while at the
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Center of the Roll
I got food poising here just a few days ago from undercooked dough and I’ve been miserable it’s coming out both ends, chills, fever. Do not recommend them ever.Learn how to check the temperature of what you’re selling.
Experience was satisfactory. The cinnamon rolls were great and the churros were nice and crispy. It was freshly made and the staff was kind. Thank you for such a great experience!
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Cinnabon Classic Roll, Churro Stick
It's in the mall... It's sweet and delightful but it's loud and busy because it's in a shopping mall.
Atmosphere: 1
Food: 5
Service: 5
Recommended dishes: Cinnabon Classic Roll, Extra Frosting
Would have been one star, but I just have this really strong hunch that I was lucky enough to have received Cinnabon rolls cooked by Gene Takovic himself in the 1980s.Sure, they are a bit tough, but what a history behind themIt's all good man.
Atmosphere: 2
Food: 2
Service: 2
Nice Cinnabon taste but I felt that it is not that fresh.Parking: Included within mall parkingKid-friendliness: Sure it’s
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Cinnabon Classic Roll
Not much to say about my experience here. I ordered, the rolls were fantastic and the smell was addictive as usual. Quickly served. Something though they weren't quite the same, idk if the recipe has changed in the last few years. Still a solid roll though. Staff were closing out the front while we were there and seemed content to stand in front of the register and seemed oblivious to me trying to stand there and pay...but hey, this isn't a restaurant. Not a review killer.
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Cinnabon Classic Roll
The cinnamon rolls are great. I don’t know why the person running the register expects a tip. It’s not like they are doing anything they aren’t already paid to do. Just filling the order. They all remind the customer that there are tips on the checkout. It’s not like these are not expensive already. Set a price, don’t hassle customers for more money to DO YOUR JOB! Get rid of tipping there unless you want to wait on your patrons at a table.
The rolls have not been very fresh the last few times I went. On top of that, the cashiers always hit me ip for a tip. It's not like they do anything like wait on a table. They just put the order in the box and ring you up. THEIR JOB! Even if the buns were't dried out, bo tip should be required. It's worse that they make customers uncomfortable asking for one. If they brought it out to me in the parking lot, I'd leave a tip. I stopped going. They used to be something I looked forward to getting. But I loathe being put on the spot about tipping by cashiers who just stand at a counter. And, going home to find 4-out-of-four of my rolls are rock hard.
Cinnabon's were ready to be sold but after waiting in line to order for about 10 minutes. I asked for a 6-pack of original size. She said we only have boxes for 15 or single boxes. I told her I would take 6 in the box that fits 15. She said she could only sell me 15 or I could get 6 individual boxes but they would be $6.99 each?!? How is this your customers problem?!? She said they only make boxes(you fold them from flat to a box shape) in the morning. You would rather not make a sale and also piss off a customer. This logic makes zero sense. Especially when I can see the unmade boxes behind you. Would love to speak to the manager.
Restaurantji Recommends
They are chearting from their old recipe. Cine-bond not made with yeast dough ANYMORE. Now Baking Soda dough just like store bought-YUK! I WANT MY MONEY BACK & only 1/2 of the cream cheese frosting as old Cinnamon.
Usually a fine franchise but on Saturday. The cashier had 5 regular Cinnabon rolls on the counter behind her. It was 10 minutes to closing so I asked if they were selling those. She had a "ugh... nnnn....o" remark. I asked why and she said "they're for online orders." Online orders? Really? 10 minutes before closing. Lol she just wanted them for herself and I rushed over there with my baby in my arms just to get there before they closed. My older child was very disappointed. Also, I just called to ask for a manager so I could try to rectify this but of course, no answer. It went to voicemail and they don't close for 15 minutes. I really dislike businesses that don't have great service and don't actually sell the products they have available.
I showed up an hour before closing I wanted a 6 pack of cinnibons for me and my kids. They said they were out of the packs for the day but that I could buy them one cinnamon roll a piece so for one cinnamon roll it's 6.99 and then for the pack it's 24.99 which is what I wanted so instead of dude putting a pack together for me I had to buy two single cinnamon rolls for almost 14 bucks smh absolutely ridiculous the cinnibons in ellensburg is by far better. Customer service sucks now days. If I were the manager there or the employee I would have put a damn box together for the customer. Worst experience why stay open till nine if everything is sold out makes no sense there are people who are getting off work and couldn't make it earlier at least I came one hour before closing they could have made me a box this is why I give this cinnibons a one of there was a negative 1 that's what they would have gotten. Terrible service won't be back. At least not to this location ..
Being a cinnamon roll lover the associates were absolutely rude and weren't honest, they had two pans full of cinnamon rolls fresh and they told me they had none. It was 7 o'clock and they said they were out. Dissatisfied and disappointed because I was looking forward to a sweet treat.
I usually get a minibon and enjoy it. I thought I would try the bonbites. They weren't anywhere near as good. They weren't warm and they seemed stale. There were four tiny rolls but I ended up throwing away half of it.