The worst place to come to enjoy good music, 2 bartenders for 50 clients, those of us who paid for VIP were of no use, they are all mixed up and super expensive prices, I would not return here
Atmosphere: 1
Service: 1
Cheryl Costello
After paying $80.00 a ticket they have about 10 tables that were available for $400.00 each. Since not too many people wanted to spend that they said we could have a table for $150.00. At 8:00 when the show started people came in and started sitting at the remaining tables without paying anything. If you get up to go to the bar or the restroom people sit at your table and you're forced to tell them that's your table. I told a woman it was our table and we spent $150 on it. She said "Yeah I'll just sit here a little while" After about 20 minutes she got up. She came back later and sat back down at our table for another 20 minutes. After the concert was over my friend went to the men's bathroom, where he was told both restrooms were being used by women only. WTH? The food they had was chicken and fries ? ONLY. We had 2 sodas and an order of fries for $19.00, that took an hour. They don't give you an itemized bill because there is a huge tip included. Also, don't look up at the very cool but very filthy light fixtures.This is a VERY POORLY run business, actually a ripoff. If I could give ZERO or negative stars I would. ???Parking: The only plus is there is parking around the building
Atmosphere: 1
Food: 1
Service: 1
Cheryl C.
After spending $80 a ticket, we went into the venue, and they had about 10 tables with reserved place cards on them. We were told normally it's $400 a table, but since they had several unsold, we could purchase one for $150.00. At 8:00, people started showing up and sitting at the unsold tables without paying anything. What a ripoff. We had 2 sodas and an order of fries for $19.00 that took an hour. If we left our table, people would sit there, and I'd have to tell them it was our table and we paid $150.00 for it. One woman told me she would just sit there awhile. She sat at our table twice for about 20 minutes. I wouldn't have minded if she'd just been polite and asked if she could sit there. At the bar, they don't give you an itemized bill. Probably because they have a huge tip included in it. At the end of the evening, my friend went to the men's restroom only to be told that both restrooms were being used by women only. No restroom for the dudes. WTH? Whatever you do, do not look up at the lights. They are caked and dripping with dust. This is a very poorly run business. It's a big disappointing ripoff. Will not be returning.
Pierre B.
What a joke first of all it's raining outside and me and my gf arrive to go to the club next door but there was a huge line to get in and she had to use the rest room so she comes to "sur" and asks permission to use the bathroom. They quickly said $20 to use the bathroom (in their empty club btw) what a joke. We laughed and said ok nvm. Fast forward we get into the monkey loft and after a few drinks we step outside for a smoke in front of the monkey loft. The security guard from Sur goes out of his way and comes all the way around the corner and starts harassing us and telling us too move away from the building even tho the security guard from the monkey loft has no issue with us. I made one comment about how empty their club was and how he had no right to tell us what to do because we weren't even at his club and he quickly started to make threats of violence and talking crazy letting his insecurities project on me and my group of friends (mostly women btw). If you want to pay and over charge to enter an empty club and get treated like dirt from security this is the best place to go!
Maribel Perez
This is a good place to enjoy the only drawback is that they have a system that when you consume a drink they automatically charge you a tip and they also have a jug in front of the bar so you can leave more tip ??♀️maybe I'm wrong but the Tipping is an option not an
Service: 1
James M.
Amazing place for live bands and DJs. People have had issues that I see on here but I've never had those. In perspective going to a smaller venue might suit them but for me this is the best spot to dance and hang out. One time it was a little too cold but compared to any other location this is the best in the state.
Jon R.
Dissatisfied w Club Sur's New Year's Eve package for several reasons. Paid for Gold/ VIP tix, which should have included a private table, dinner buffet, champagne toast, party favors, and live music. Online info said buffet 7:30, & music at 8. We got there at 7:40, there was free parking outside the club. But, we had to wait till 8 to get seated. There was a security man there, he scanned me for weapons. After waiting for 15 mins, it was our turn to be seated. Except, there was no table reserved for us. We had a text confirmation for "our" reserved table. We had to wait about 15 mins and were finally seated in a back corner. It was at a table for 6, under a bank of lights. A lady vocalist and a keyboard player opened, they we okay. We asked about the buffet & we were told not to line up yet. We were told to wait until more patrons were seated. We were told that there'd be an announcement. None came, but 15/20 mins later, the crowd started to line up. It was 8:30 & we were very hungry by then. So, now we were at the back of the line. Thankfully, we ate well. We ordered 1 drink for $16, & 15 mins later, we got somebody else's drink. A dj played a decent mix of salsa, bachata, cumbia, & boleros. The live dance music didn't start till after 11pm. There were some sound issues at first & and the dance floor was extremely crowded. At midnight, we didn't have a toast since the waitress forgot about us. We had to chase her down for a very small glass of champagne, maybe 2 ounces of liquid. Some people walked around giving everyone hats & and other party favors. They walked by us, but we managed to get a hat & a tiara. After the band took a break, the dj's music got very loud, so we decided to leave at 12:15. You'd think management would have made sure we were going to be okay after the seating screw-up. Horrible service by our waitress, the waiting around, the poor organization, & the crappy seating situation all added up to a sour experience. We made the best of it, but it's very doubtful we'd go back.
Cami Perdomo
Terrible service, they went overboard with the price of tickets if you want a table it costs 50 and at the entrance it's not even inside the club. Terrible, terrible service, I do not recommend
Atmosphere: 1
Food: 1
Service: 1
Monica V
Club sur should be ashamed for charging $20 ($60 because we were a group of 3 girls) to get into a dead club with no people in it at 1030 pm on Friday night. But they are downright shady for fraudulently over-charging my card more than the already overpriced $60. Shame on this business for trying to make up for their empty club by charging me more and hoping I wouldn't notice.
Atmosphere: 1
Food: 1
Service: 1
Soren Francker
Club Sur failed grandisimo tonight. The traditional Peruvian Dance Show started 2 hrs late and 4 dances were all we got for $25 a person. Club Sur filled all the time with a DJ that played great music but way too loud.Club Sur should be ashamed of what they delivered tonight and consider reimbursing the entrance fee.
A huge thank you to the staff of Club Sur. During a show our friend had a medical incident and the security team helped us get her swiftly outside to wait for the EMTs and the Manager brought her cold waters and came to help. They were kind and professional in a crisis.
Road K.
I went for a concert Saturday. Musics are nice but the club was overcrowded. No space to dance (salsa etc.). It was a battle just to fight your way to the bathroom. With this many people, and they only have 3 stinky dirty stalls in the women bathroom. Drinks were mediocre, hard to find parking around the area too. We did order food while waiting, the steak was good, the prawn was not good, stinky from frozen. The rice was a bit in the salty side.
Ruiza A.
Rating is for a concert event, not a club event. Went there for a show with tables in the middle and booths on the corners. Security staff was nice, as well as the server who helped us. Problem was they were sold out with a lot of things, and then when the event was almost over-not one of our dishes even arrived. The server even checked a couple times and the 3rd time we saw her I flagged her down and told her to just cancel the order. She was obviously relieved and even said, "yes that's a good idea"..lol..I wasn't even mad at the server because she obviously was so stressed out. The concert was 2 hours long and no food. Several people complained too of not getting their food. They need to be more prepared if they decide to accept events like that. Or just don't even offer the menu if the kitchen can't deliver. At least the front door staff and serving staff was nice.
Roman S
Been there for a concert of Ukrainian band “Boombox”. The event was nicely organized. Concert hall is great for about 250-300 people. We arrived on Uber and I’ve seen parking places around the building.
Ryan Hallam
Went in and got seated in 1 of about 3 total open tables after they said "sit anywhere". Well, "sit anywhere" apparently didn't mean that because we were ordered not asked to sit at another table. Then we were ignored until we walked out. Will never return.
The worst place to come to enjoy good music, 2 bartenders for 50 clients, those of us who paid for VIP were of no use, they are all mixed up and super expensive prices, I would not return here
Atmosphere: 1
Service: 1
After paying $80.00 a ticket they have about 10 tables that were available for $400.00 each. Since not too many people wanted to spend that they said we could have a table for $150.00. At 8:00 when the show started people came in and started sitting at the remaining tables without paying anything. If you get up to go to the bar or the restroom people sit at your table and you're forced to tell them that's your table. I told a woman it was our table and we spent $150 on it. She said "Yeah I'll just sit here a little while" After about 20 minutes she got up. She came back later and sat back down at our table for another 20 minutes. After the concert was over my friend went to the men's bathroom, where he was told both restrooms were being used by women only. WTH? The food they had was chicken and fries ? ONLY. We had 2 sodas and an order of fries for $19.00, that took an hour. They don't give you an itemized bill because there is a huge tip included. Also, don't look up at the very cool but very filthy light fixtures.This is a VERY POORLY run business, actually a ripoff. If I could give ZERO or negative stars I would. ???Parking: The only plus is there is parking around the building
Atmosphere: 1
Food: 1
Service: 1
After spending $80 a ticket, we went into the venue, and they had about 10 tables with reserved place cards on them. We were told normally it's $400 a table, but since they had several unsold, we could purchase one for $150.00. At 8:00, people started showing up and sitting at the unsold tables without paying anything. What a ripoff. We had 2 sodas and an order of fries for $19.00 that took an hour. If we left our table, people would sit there, and I'd have to tell them it was our table and we paid $150.00 for it. One woman told me she would just sit there awhile. She sat at our table twice for about 20 minutes. I wouldn't have minded if she'd just been polite and asked if she could sit there. At the bar, they don't give you an itemized bill. Probably because they have a huge tip included in it. At the end of the evening, my friend went to the men's restroom only to be told that both restrooms were being used by women only. No restroom for the dudes. WTH? Whatever you do, do not look up at the lights. They are caked and dripping with dust. This is a very poorly run business. It's a big disappointing ripoff. Will not be returning.
What a joke first of all it's raining outside and me and my gf arrive to go to the club next door but there was a huge line to get in and she had to use the rest room so she comes to "sur" and asks permission to use the bathroom. They quickly said $20 to use the bathroom (in their empty club btw) what a joke. We laughed and said ok nvm. Fast forward we get into the monkey loft and after a few drinks we step outside for a smoke in front of the monkey loft. The security guard from Sur goes out of his way and comes all the way around the corner and starts harassing us and telling us too move away from the building even tho the security guard from the monkey loft has no issue with us. I made one comment about how empty their club was and how he had no right to tell us what to do because we weren't even at his club and he quickly started to make threats of violence and talking crazy letting his insecurities project on me and my group of friends (mostly women btw). If you want to pay and over charge to enter an empty club and get treated like dirt from security this is the best place to go!
This is a good place to enjoy the only drawback is that they have a system that when you consume a drink they automatically charge you a tip and they also have a jug in front of the bar so you can leave more tip ??♀️maybe I'm wrong but the Tipping is an option not an
Service: 1
Amazing place for live bands and DJs. People have had issues that I see on here but I've never had those. In perspective going to a smaller venue might suit them but for me this is the best spot to dance and hang out. One time it was a little too cold but compared to any other location this is the best in the state.
Dissatisfied w Club Sur's New Year's Eve package for several reasons. Paid for Gold/ VIP tix, which should have included a private table, dinner buffet, champagne toast, party favors, and live music. Online info said buffet 7:30, & music at 8. We got there at 7:40, there was free parking outside the club. But, we had to wait till 8 to get seated. There was a security man there, he scanned me for weapons. After waiting for 15 mins, it was our turn to be seated. Except, there was no table reserved for us. We had a text confirmation for "our" reserved table. We had to wait about 15 mins and were finally seated in a back corner. It was at a table for 6, under a bank of lights. A lady vocalist and a keyboard player opened, they we okay. We asked about the buffet & we were told not to line up yet. We were told to wait until more patrons were seated. We were told that there'd be an announcement. None came, but 15/20 mins later, the crowd started to line up. It was 8:30 & we were very hungry by then. So, now we were at the back of the line. Thankfully, we ate well. We ordered 1 drink for $16, & 15 mins later, we got somebody else's drink. A dj played a decent mix of salsa, bachata, cumbia, & boleros. The live dance music didn't start till after 11pm. There were some sound issues at first & and the dance floor was extremely crowded. At midnight, we didn't have a toast since the waitress forgot about us. We had to chase her down for a very small glass of champagne, maybe 2 ounces of liquid. Some people walked around giving everyone hats & and other party favors. They walked by us, but we managed to get a hat & a tiara. After the band took a break, the dj's music got very loud, so we decided to leave at 12:15. You'd think management would have made sure we were going to be okay after the seating screw-up. Horrible service by our waitress, the waiting around, the poor organization, & the crappy seating situation all added up to a sour experience. We made the best of it, but it's very doubtful we'd go back.
Terrible service, they went overboard with the price of tickets if you want a table it costs 50 and at the entrance it's not even inside the club. Terrible, terrible service, I do not recommend
Atmosphere: 1
Food: 1
Service: 1
Club sur should be ashamed for charging $20 ($60 because we were a group of 3 girls) to get into a dead club with no people in it at 1030 pm on Friday night. But they are downright shady for fraudulently over-charging my card more than the already overpriced $60. Shame on this business for trying to make up for their empty club by charging me more and hoping I wouldn't notice.
Atmosphere: 1
Food: 1
Service: 1
Club Sur failed grandisimo tonight. The traditional Peruvian Dance Show started 2 hrs late and 4 dances were all we got for $25 a person. Club Sur filled all the time with a DJ that played great music but way too loud.Club Sur should be ashamed of what they delivered tonight and consider reimbursing the entrance fee.
Restaurantji Recommends
A huge thank you to the staff of Club Sur. During a show our friend had a medical incident and the security team helped us get her swiftly outside to wait for the EMTs and the Manager brought her cold waters and came to help. They were kind and professional in a crisis.
I went for a concert Saturday. Musics are nice but the club was overcrowded. No space to dance (salsa etc.). It was a battle just to fight your way to the bathroom. With this many people, and they only have 3 stinky dirty stalls in the women bathroom. Drinks were mediocre, hard to find parking around the area too. We did order food while waiting, the steak was good, the prawn was not good, stinky from frozen. The rice was a bit in the salty side.
Rating is for a concert event, not a club event. Went there for a show with tables in the middle and booths on the corners. Security staff was nice, as well as the server who helped us. Problem was they were sold out with a lot of things, and then when the event was almost over-not one of our dishes even arrived. The server even checked a couple times and the 3rd time we saw her I flagged her down and told her to just cancel the order. She was obviously relieved and even said, "yes that's a good idea"..lol..I wasn't even mad at the server because she obviously was so stressed out. The concert was 2 hours long and no food. Several people complained too of not getting their food. They need to be more prepared if they decide to accept events like that. Or just don't even offer the menu if the kitchen can't deliver. At least the front door staff and serving staff was nice.
Been there for a concert of Ukrainian band “Boombox”. The event was nicely organized. Concert hall is great for about 250-300 people. We arrived on Uber and I’ve seen parking places around the building.
Went in and got seated in 1 of about 3 total open tables after they said "sit anywhere". Well, "sit anywhere" apparently didn't mean that because we were ordered not asked to sit at another table. Then we were ignored until we walked out. Will never return.