Rookie mistake - I thought I was eating at Alder & Ash but I wasn't - same entrance but went left instead of right. Ended up at the hotel bar-bistro place. Nice-enough servers - no criticism there. Ordered a flat bread & caesar salad. Honestly pretty bad. No drinks - just had water. But still $55 total w/ tip. Will NOT go back. Unless I'm truly, truly desperate.
Atmosphere: 3
Food: 1
Service: 3
Diane Padilla
Our food was delicious, reasonably priced for a hotel and our waitress Makesa was very attentive and friendly.
Atmosphere: 5
Food: 5
Service: 5
Luana Senos
Ive sat myself and I have been sat for thirty minutes with absolutely no waitress stopping by. Got “Ill be right with you” 3 times after raising my hands at least five times to gesture I would like to order. Left.
Atmosphere: 1
Food: 1
Service: 1
Dasha DAcosta-Johnson
This was a nice place. Probably wouldn't pick it myself, but met some friends here. The food menu was weirdly put together but I got the chowder in a bread bowl, my wife got a burger and fries. Burger and fries was ok nothing special really. My chowder was cold, and our friends chowder was as well, they sent them both back. The drinks were good. If I go back it would probably be just for drinks.
Atmosphere: 4
Food: 3
Service: 5
Frank
On Thursday, August 7th at 9:40, my husband and I decided to come down and dine at the Fountain Wine Bar in Seattle. It’s a restaurant underneath the Sheraton Grand in downtown Seattle.
We had visited here the previous night, but only had drinks. Being that we were spending a week at the hotel, we decided to keep it local and have dinner nearby as we had been sightseeing all day and were exhausted.
Upon arriving at the restaurant we walked right in and had a seat at a nearby available table. Mind you, there is no check in available. It’s a “seat yourself” type of place and a server will approach you at their earliest. We waited about 20-25 minutes with no acknowledged whatsoever by the servers walking by. Other guests who arrived much later were being served much faster. So my husband decided to just go up to the bar and order the food and drinks himself while I waited at the table. Soon after, a server approached the table and began placing napkins down. She didn’t even greet me. She looked up at my husband ordering at the bar and said, “Oh, he went up there to order?” and continued to slap the napkin in front of me and walked away. Not even asking if I needed anything. When I told her that he decided to order at the bar because we had waited for a long time, “she turned away from me, walked to an adjacent table to take their order all while making a shooshing hand gesture at me. Naturally I was offended by this. When I went over to ask for her name, she covered her name badge and said no. I mean, why even wear a name badge if you are going to cover it up anyway?
I walked over to the bar tender to where my husband was and asked if he could provide me with her name so that I may formally file a complain against her. The bartender asked me who it was and when I pointed at her he chuckled and sighed and said, with a smile “oh yeah” rolled his eyes and said he could not disclose her name to me. I was shocked by the secrecy of it all. Working for a large company myself, this type of behavior would be extremely unacceptable.
My husband approached the server and asked if there was a problem and she became irate, asking for the room number we were staying in, all while covering up her name badge. She dashed out the restaurant to get her manager as we asked her to do so, but before doing so she yelled near the elevators , making sure security was alerted and my husband and I were stopped by security and forced to explain to them what had happened. Fortunately, the security guards gave us the servers name…Tiba (not sure about the spelling) and we decided to go back up to the room and call the hotel to file a former complaint about the incident. Whoever was managing that night didn’t really do much over the phone. All she said was “it’s been a long night and we all need sleep. Let’s all talk in the morning.” Again, I was beyond shocked by her response. She promised to follow up in the morning. It’s now been four days with no word on the follow up.
It’s also impossible to get through to anyone when you try and contact the lobby. You have to physically go down if you need to speak with anyone since no one will ever answer the phones.
This experience was completely ruined by Tiba and the hotels staff as they did nothing to help resolve this issue with their Elite members. Truly a disappointing experience. Do not dine here. Service is terrible.
Atmosphere: 1
Food: 1
Service: 1
Lisa Johnson
The French fries were devine.
Atmosphere: 5
Food: 5
Service: 5
Samuel Marlin
Great place to have a delicious pretzel and some drinks. Service is great!! Try the draft beers!!!
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Patron Anjeo, St Pauli Girl
Alicia Lyles
I stayed here last month for a conference. After a long day I just wanted to eat in my room. I ordered the naked wings, fries, and a caesar salad which was amazing!!! The wings were seasoned!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Caesar Salad with Salmon
Adrian Harrell
The food here was excellent. The sign outside was deceiving. Once I realized the main hotel entrance is how one would get access to the restaurant, I got in. Selection of wine for a wine bar was a little disappointing. The quality of food was excellent. The bar tender didn't really seem to care. But then again I'm sure there's not that much repeat clientele.
Atmosphere: 4
Food: 5
Service: 4
Dillon O'Leary
Had a great time here with my girlfriend, bartenders were so nice. I don’t know why the rating here is so low because I really enjoyed it!
Michelle was an absolute gem. We had a show at the paramount to attend this evening and stayed at the sheraton. I can't express how amazing the service was. Had drinks before the show and had drinks and dinner after. This waitress was running the show. She deserves the world. Thank you for the amazing service. Will be back ? percent ? ? ? ?
Atmosphere: 5
Food: 5
Service: 5
Matthew Nicholas
Wade is an exceptional bartender and knows how to make a heck of an old fashioned.
Service: 5
Wilson Raul Gutierrez Sarmiento
EXCELLENT
Atmosphere: 5
Food: 5
Service: 5
Misha Majadas
I wouldnt drink or eat here. The servers are rude and spike your drink with tabasco and spit. FYI, we are a nice couple just sitting and waiting for service. No one came to us until Makesa made eye contact with me. Its like she was forced to serve us. Did not bring us utensildls for food and spit on our drinks after. Save yourself from bring sick. Please go somewhere else
Service: 1
Giuseppe D'Alterio
I've tried the Caesar Salad with salmon and the apple pie. Both very very good. The server was very nice and attentive.
Rookie mistake - I thought I was eating at Alder & Ash but I wasn't - same entrance but went left instead of right. Ended up at the hotel bar-bistro place. Nice-enough servers - no criticism there. Ordered a flat bread & caesar salad. Honestly pretty bad. No drinks - just had water. But still $55 total w/ tip. Will NOT go back. Unless I'm truly, truly desperate.
Atmosphere: 3
Food: 1
Service: 3
Our food was delicious, reasonably priced for a hotel and our waitress Makesa was very attentive and friendly.
Atmosphere: 5
Food: 5
Service: 5
Ive sat myself and I have been sat for thirty minutes with absolutely no waitress stopping by. Got “Ill be right with you” 3 times after raising my hands at least five times to gesture I would like to order.
Left.
Atmosphere: 1
Food: 1
Service: 1
This was a nice place. Probably wouldn't pick it myself, but met some friends here. The food menu was weirdly put together but I got the chowder in a bread bowl, my wife got a burger and fries. Burger and fries was ok nothing special really. My chowder was cold, and our friends chowder was as well, they sent them both back. The drinks were good. If I go back it would probably be just for drinks.
Atmosphere: 4
Food: 3
Service: 5
On Thursday, August 7th at 9:40, my husband and I decided to come down and dine at the Fountain Wine Bar in Seattle. It’s a restaurant underneath the Sheraton Grand in downtown Seattle.
We had visited here the previous night, but only had drinks. Being that we were spending a week at the hotel, we decided to keep it local and have dinner nearby as we had been sightseeing all day and were exhausted.
Upon arriving at the restaurant we walked right in and had a seat at a nearby available table. Mind you, there is no check in available. It’s a “seat yourself” type of place and a server will approach you at their earliest. We waited about 20-25 minutes with no acknowledged whatsoever by the servers walking by. Other guests who arrived much later were being served much faster. So my husband decided to just go up to the bar and order the food and drinks himself while I waited at the table. Soon after, a server approached the table and began placing napkins down. She didn’t even greet me. She looked up at my husband ordering at the bar and said, “Oh, he went up there to order?” and continued to slap the napkin in front of me and walked away. Not even asking if I needed anything. When I told her that he decided to order at the bar because we had waited for a long time, “she turned away from me, walked to an adjacent table to take their order all while making a shooshing hand gesture at me. Naturally I was offended by this. When I went over to ask for her name, she covered her name badge and said no. I mean, why even wear a name badge if you are going to cover it up anyway?
I walked over to the bar tender to where my husband was and asked if he could provide me with her name so that I may formally file a complain against her. The bartender asked me who it was and when I pointed at her he chuckled and sighed and said, with a smile “oh yeah” rolled his eyes and said he could not disclose her name to me. I was shocked by the secrecy of it all. Working for a large company myself, this type of behavior would be extremely unacceptable.
My husband approached the server and asked if there was a problem and she became irate, asking for the room number we were staying in, all while covering up her name badge. She dashed out the restaurant to get her manager as we asked her to do so, but before doing so she yelled near the elevators , making sure security was alerted and my husband and I were stopped by security and forced to explain to them what had happened. Fortunately, the security guards gave us the servers name…Tiba (not sure about the spelling) and we decided to go back up to the room and call the hotel to file a former complaint about the incident. Whoever was managing that night didn’t really do much over the phone. All she said was “it’s been a long night and we all need sleep. Let’s all talk in the morning.” Again, I was beyond shocked by her response. She promised to follow up in the morning. It’s now been four days with no word on the follow up.
It’s also impossible to get through to anyone when you try and contact the lobby. You have to physically go down if you need to speak with anyone since no one will ever answer the phones.
This experience was completely ruined by Tiba and the hotels staff as they did nothing to help resolve this issue with their Elite members. Truly a disappointing experience. Do not dine here. Service is terrible.
Atmosphere: 1
Food: 1
Service: 1
The French fries were devine.
Atmosphere: 5
Food: 5
Service: 5
Great place to have a delicious pretzel and some drinks. Service is great!! Try the draft beers!!!
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Patron Anjeo, St Pauli Girl
I stayed here last month for a conference.
After a long day I just wanted to eat in my room. I ordered the naked wings, fries, and a caesar salad which was amazing!!! The wings were seasoned!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Caesar Salad with Salmon
The food here was excellent. The sign outside was deceiving. Once I realized the main hotel entrance is how one would get access to the restaurant, I got in. Selection of wine for a wine bar was a little disappointing. The quality of food was excellent. The bar tender didn't really seem to care. But then again I'm sure there's not that much repeat clientele.
Atmosphere: 4
Food: 5
Service: 4
Had a great time here with my girlfriend, bartenders were so nice. I don’t know why the rating here is so low because I really enjoyed it!
Atmosphere: 5
Service: 5
Restaurantji Recommends
Michelle was an absolute gem. We had a show at the paramount to attend this evening and stayed at the sheraton. I can't express how amazing the service was. Had drinks before the show and had drinks and dinner after. This waitress was running the show. She deserves the world. Thank you for the amazing service. Will be back ? percent ? ? ? ?
Atmosphere: 5
Food: 5
Service: 5
Wade is an exceptional bartender and knows how to make a heck of an old fashioned.
Service: 5
EXCELLENT
Atmosphere: 5
Food: 5
Service: 5
I wouldnt drink or eat here. The servers are rude and spike your drink with tabasco and spit. FYI, we are a nice couple just sitting and waiting for service. No one came to us until Makesa made eye contact with me. Its like she was forced to serve us. Did not bring us utensildls for food and spit on our drinks after. Save yourself from bring sick. Please go somewhere else
Service: 1
I've tried the Caesar Salad with salmon and the apple pie. Both very very good. The server was very nice and attentive.
Atmosphere: 5
Food: 5
Service: 5
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