Kitanda Espresso & Acai - Greenlake

I ordered a Ziba Acai bowl with no coconut due to a mild allergy and informed the cashier about it. A few minutes later, I heard the person preparing my order start to call it out, and I believe it was the cashier who reminded them that it wasn’t supposed to have coconut. I didn’t look over, assuming they would have the courtesy to make a new one.

When I got home, I realized they had simply scooped most of the coconut out instead of remaking the bowl. As I began eating, I noticed traces of coconut still in the bowl. This was disappointing, as allergies, mild or severe should be taken seriously.

I called the store and requested a refund since I couldn’t drive back. They did offer to make another bowl, but I wasn’t able to return.

I like the Açaii bowl but sometimes it is melt. The cashiers looks sad and they clean the place with customers inside. The customer service is poor and some options of the menu are not avalaible all the time. For example, I wanted a smoothie but they dont make one hour before closing time. We are felling unwelcoming.

Atmosphere: 1

Food: 2

Service: 1

the green haired barista completely messed up my order and i had to ask multiple times to get her to fix it. she was very short with me and honestly rude. when i asked to speak to the manager i was left waiting for 30 minutes. when the manager michael finally came up to me he was very rude and unhelpful. i will not be returning!

Atmosphere: 1

Food: 2

Service: 1

This place is always super busy but doesn't have enough employees to run the place. 11am on a saturday, as soon as I got to the front of the line they said they were stopping taking orders until noon to restock, that they were really sorry but had no other options. The managers of this place must suck if they have to lose out on a whole hour of Saturday morning revenue, could have hired more than enough people from that hour alone if they were paying and staffing their team properly. The employees looked super stressed, they should find better work elsewhere.

Took over 25 minutes to get my food, which was forgotten on the back counter despite it being very slow inside the store. Witnessed multiple customers walk in, wait for 5+ minutes at the counter without being acknowledged and leave without ordering. 2 separate customers had to return to the counter to ask about drinks that were not made while the barista stood chatting with another employee. Employees had no sense of urgency. Food tastes good but the wait & forgetfulness of the staff doesn’t make it worth going to this location

Atmosphere: 1

Food: 3

Service: 1

Th açaí bowl is amazing but the service is so incredibly slow and verging on rude. Workers seemed very frustrated that folks were coming in. Was the store short staffed? Abnormally busy day? I don’t know and I feel for the folks working, but it created a fairly unwelcoming environment.

Atmosphere: 2

Food: 5

Service: 2

The service is almost always poor here. I was the only person in line and waited over five minutes without anyone working greeting me. They were not busy. I had to get someone’s attention to be told they’d be with me shortly. They seem chronically understaffed. I like the açaí here but the service is very slow. I recommend Tropical Berry in Kenmore.

Atmosphere: 3

Food: 4

Service: 2

Needs more tables and chairs. Tea (hot water in a cup) took longer than it did to make my food.

Atmosphere: 2

Food: 2

Service: 1

10/7/2024 Update: Still waiting for the ability to tip via our credit card. Ownership, any updates on when? We'd really like to be able to tip the staff....

We are long time regulars here. We love the açaí bowls and the amazing staff. We HATE that we cannot tip the staff as it’s cash only tipping. This likely reduces the tips for the staff by 70-80%. That’s not fair. So owners, this review is for you. When you get this fixed, I’ll change the review to ⭐️ ⭐️ ⭐️ ⭐️ ⭐️

Atmosphere: 5

Food: 5

Service: 5

Favorite place for coffee, I love the Pão de queijo and the Coxinhas. Uma delícia.
Service amazing all of the girls are always welcoming us with a great attitude.
Coffee and service 10/10

Atmosphere: 5

Food: 5

Service: 5

Cute place for Brazilian snacks

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Traditional Bowl

Dietary restrictions: They have cheese bread made with tapioca startch so it's gluten free. Delicious!

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Brazilian Iced Latte, Cheese Bread

My favorite gf breakfast spot. Great staff, great food, great prices. I can't say enough amazing things about this place. Try the Romeo and Juliette Kitanda Bread. You won't regret it ❤️

Vegetarian options: Multiple different breads, cakes, desserts and treats are vegetarian.

Dietary restrictions: They have gluten-free breads, multiple different kinds of proteins for all different kinds of preferences. They might not have dairy free desserts, but the acai can probably be done that way! They also have multiple different milk options. They check all the boxes!

Parking: There is parking below the building in the PCC parking spot, and it has free 30 minute parking, and PCC will give validation slips for parking too!

Kid-friendliness: Bring em on in!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Cheese Bread

I come here quite often and last time I was here I was charged for a 10oz acai bowl but it seemed to be a 6oz acai bowl its very frustrating because they are very overpriced getting charged for one thing and getting another great acai bowl when made right but don't like the inconsistency

Used to love this place. Left town for a few months and returned and it's totally gone bad. Went in on a weekend morning and it's crowded. No big deal. I order and wait. 10 minutes becomes 20 minutes. I'm assured my order is still coming out. 20 becomes 30. Now this is absurd. I pipe up and yep, they forgot my order. I reorder the acai bowl... and now they're completely out of acai. I order something else (no discount given to make up for all this wasted time). Then after 15 minutes, guess what happens? They lost THAT order too. This place seems to have no system whatsoever to keep track of orders and is run by a bunch of untrained high school kids who truly have no idea what they are doing.

Atmosphere: 2

Food: 2

Service: 1