I came to Ma'Ono and ordered a chicken sandwich. Twenty bucks for a burger, basically. I sat right in front of the kitchen exit by the bar, the exact spot where staff walks out with food. After about 10 to 15 minutes, a cook walked out with a to-go bag in his hand, looked at me, and asked, “Hey, what’s your name?” I said, “Mikey.”
He never said, “Here’s your food.” He held the bag like he was scanning the room, looking for someone, not like he was handing it to me. Then he walked away toward the food pickup counter area but never set the bag down. He just stood there for maybe 30 seconds at most. I wasn’t even looking at him at that point because I figured that wasn’t my order. I assumed if it were, he would’ve said something and handed it to me when I gave him my name. But nope. A few moments later, he walked right back and gave it to me.
I opened it, and the chicken was cold.
I went to the counter and let the staff know. The woman brought it back to the kitchen, and the same chef came out and tried to pin it on me. He said the sandwich had been sitting there for ten minutes and that they would remake it this time, but that I needed to be more careful not to let it sit too long next time.
What the actual hell.
The sandwich was never sitting there. I was seated right in front of that exact area, and no food had been placed there before or during that whole time. No one else walked up. I saw the whole thing happen in real time. The cook asked my name, walked away like it wasn’t mine, then came back and gave it to me without a word. That is not customer error. That is weird. That is confusing. And it is one hundred percent on them.
And the cherry on top? After I calmly explained all this to the front clerk, the cook came back and gave me a full-on stare down. Like he was about to start something over a sandwich. Like I’m the one who did something wrong. What kind of insecure energy is that?
Yeah, alright, bud. Tough look. Too bad you're stuck serving food with that attitude. No excuse for it.
This wasn’t just a cold sandwich. It was a cold, dishonest, and a disrespectful experience. Total lack of professionalism, accountability, or common decency. If this is how you treat paying customers, don’t be surprised when they stop showing up.
For management: This was the staff working at this location on Monday, July 21st, 2025, at 1 PM.
Atmosphere: 1
Food: 1
Service: 1
Steven H
Food had gone downhill so much. They took out the drumsticks and chicken fingers for completely unknown reasons, and now all they serve is the lukewarm chicken sandwich.
I would only be going to the U Village location from now on.. this one had become an utter disappointment..
Atmosphere: 4
Food: 2
Service: 2
Macay Fischer
so sad i love maonos but my one time at this location just wasn’t great. no tenders :( the sandwich was almost $18 and when i opened it up the chicken covered maybe half the area of the bun. such a bummer.
edit: i was reached out to. will change to 5 stars and see if my next experience is better. thanks for the attentiveness.
Weiyi Tan
Idk if I came on a bad day (Friday evening) but it was not as good as I expected. Chicken was small (smaller than the bun) and I got the hot spice level, but it wasn’t even that hot. And the sandwich alone was $17 ish after tax too 😭😭 I’ll stick to shake shack I fear
Atmosphere: 4
Food: 3
Service: 4
Recommended dishes: Fried Chicken Sandwich
Sachin Babu Puthur
One star for removing chicken fingers off the menu 👎🏽
Food: 1
Matt
Great spicy chicken sandwich, love the crunch of the chicken and toasted buns.
Atmosphere: 5
Food: 5
Service: 5
Maleigh Dillon
A delightful fried chicken sandwich & delicious sides.
Em was very helpful and friendly.
Atmosphere: 5
Food: 5
Service: 5
Mónica Ramírez Castro
The chicken pop-up at Rachel’s Ginger Beer serves a solid chicken sandwich and fries. I usually get the mild chicken sandwich—it has a good cayenne-style chili flavor with just the right amount of heat. Definitely a reliable option if you’re in the area.
Atmosphere: 5
Food: 5
Service: 4
Amged B Shwehdy
Food is good, hits 10 out of 10. Service vary based on the cashier’s mode and tipping!
I got the plant based fried “chicken” and it was so delicious; I got it with a side of corn! I love a good fried chicken sandwich, but was curious about their non-meat option. Definitely would go back to try a real fried chicken sandwich.
Atmosphere: 5
Food: 5
Service: 5
Yusku
bad place. makes your stomach hurt.
Utogaro Sutosomo
Went for lunch. Got the sandwich and fingers mild. Saw it on Google maps and saw the reviews were good. They did NOT meet expectations. This chicken was not good, to me.
The chicken was, Wow! Spicy and I had the medium.
Atmosphere: 4
Food: 4
Service: 4
$20 for a Cold Sandwich and a Side of Gaslighting
I came to Ma'Ono and ordered a chicken sandwich. Twenty bucks for a burger, basically. I sat right in front of the kitchen exit by the bar, the exact spot where staff walks out with food. After about 10 to 15 minutes, a cook walked out with a to-go bag in his hand, looked at me, and asked, “Hey, what’s your name?” I said, “Mikey.”
He never said, “Here’s your food.” He held the bag like he was scanning the room, looking for someone, not like he was handing it to me. Then he walked away toward the food pickup counter area but never set the bag down. He just stood there for maybe 30 seconds at most. I wasn’t even looking at him at that point because I figured that wasn’t my order. I assumed if it were, he would’ve said something and handed it to me when I gave him my name. But nope. A few moments later, he walked right back and gave it to me.
I opened it, and the chicken was cold.
I went to the counter and let the staff know. The woman brought it back to the kitchen, and the same chef came out and tried to pin it on me. He said the sandwich had been sitting there for ten minutes and that they would remake it this time, but that I needed to be more careful not to let it sit too long next time.
What the actual hell.
The sandwich was never sitting there. I was seated right in front of that exact area, and no food had been placed there before or during that whole time. No one else walked up. I saw the whole thing happen in real time. The cook asked my name, walked away like it wasn’t mine, then came back and gave it to me without a word. That is not customer error. That is weird. That is confusing. And it is one hundred percent on them.
And the cherry on top? After I calmly explained all this to the front clerk, the cook came back and gave me a full-on stare down. Like he was about to start something over a sandwich. Like I’m the one who did something wrong. What kind of insecure energy is that?
Yeah, alright, bud. Tough look. Too bad you're stuck serving food with that attitude. No excuse for it.
This wasn’t just a cold sandwich. It was a cold, dishonest, and a disrespectful experience. Total lack of professionalism, accountability, or common decency. If this is how you treat paying customers, don’t be surprised when they stop showing up.
For management: This was the staff working at this location on Monday, July 21st, 2025, at 1 PM.
Atmosphere: 1
Food: 1
Service: 1
Food had gone downhill so much. They took out the drumsticks and chicken fingers for completely unknown reasons, and now all they serve is the lukewarm chicken sandwich.
I would only be going to the U Village location from now on.. this one had become an utter disappointment..
Atmosphere: 4
Food: 2
Service: 2
so sad i love maonos but my one time at this location just wasn’t great. no tenders :( the sandwich was almost $18 and when i opened it up the chicken covered maybe half the area of the bun. such a bummer.
edit: i was reached out to. will change to 5 stars and see if my next experience is better. thanks for the attentiveness.
Idk if I came on a bad day (Friday evening) but it was not as good as I expected. Chicken was small (smaller than the bun) and I got the hot spice level, but it wasn’t even that hot. And the sandwich alone was $17 ish after tax too 😭😭 I’ll stick to shake shack I fear
Atmosphere: 4
Food: 3
Service: 4
Recommended dishes: Fried Chicken Sandwich
One star for removing chicken fingers off the menu 👎🏽
Food: 1
Great spicy chicken sandwich, love the crunch of the chicken and toasted buns.
Atmosphere: 5
Food: 5
Service: 5
A delightful fried chicken sandwich & delicious sides.
Em was very helpful and friendly.
Atmosphere: 5
Food: 5
Service: 5
The chicken pop-up at Rachel’s Ginger Beer serves a solid chicken sandwich and fries. I usually get the mild chicken sandwich—it has a good cayenne-style chili flavor with just the right amount of heat. Definitely a reliable option if you’re in the area.
Atmosphere: 5
Food: 5
Service: 4
Food is good, hits 10 out of 10.
Service vary based on the cashier’s mode and tipping!
Food: 5
Service: 1
Restaurantji Recommends
I got the plant based fried “chicken” and it was so delicious; I got it with a side of corn! I love a good fried chicken sandwich, but was curious about their non-meat option. Definitely would go back to try a real fried chicken sandwich.
Atmosphere: 5
Food: 5
Service: 5
bad place. makes your stomach hurt.
Went for lunch. Got the sandwich and fingers mild. Saw it on Google maps and saw the reviews were good. They did NOT meet expectations. This chicken was not good, to me.
Atmosphere: 4
Food: 1
Service: 4
Recommended dishes: Chicken Fingers 3, Fried Chicken Sandwich
Food was bad. My chicken is not cooked good.
Atmosphere: 3
Food: 1
Service: 2
Recommended dishes: Fried Chicken Drumsticks 3
Amazing fried chicken 🐔 🍗 come try for
Yourself!
Atmosphere: 5
Food: 5
Service: 5
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