Excellent customer service. Welcoming attitude and knowledgeable walk through of products. The store is also well kept together- clean and organized.
Paul Harper
Awesome coffee and service from Jordan this afternoon ?
Matt Logan
Nice to have a Rapha store in Seattle! Nice people here too.
Nikita R.
Bought a base layer from Rapha. It developed holes in it a few weeks after. Customer service said it’s not covered by warranty. Ok, I kept riding with holes in my clothing. A year later, it just tore apart. I reached out again. Customer service gave me a coupon that ended up not working on their own web site.Meanwhile, my 5 year old base layer from Uniqlo that cost literally one tenth of Rapha’s one still looks and works like new after heavy use over the years. I thought that you pay a premium for quality and customer service, but in my case I haven’t gotten either.
Priscilla Wong
The coffee shop inside was reasonably priced. $3.86 for a double cappuccino 🥰
Alexandria Nova
Reminded me of Goodweather; had some amazing pictures of bikeable area from their brand. If I go back it will be to look at those. One star off for how expensive the pants were (not going to be able to fork out for them even though I like them as of my current budget) and not having caramel on hand. Otherwise great coffee, very nice service, and interesting (second witnessed) combination of cafe and bike shop. Thought it wasn't something you see everyday but apparently it is more common that I thought.
Sarah Davis
I like the shop and I love my Rapha bibs- i never wear any others now. But I"m very unahppy that a $210 jacket I purchased here broke (zipper pull) after less than 10 wears. Since they have a "we'll repair it" policy, I fully expected that a zipper pull would be repaired. Instead I received this message: "Unfortunately, due to supply chain demands and lengthy wait times we are unable to offer zipper and zipper pull replacements via our repair service." I expect a lot more from a $210 jacket- and I expect companies to stand by their warranty/repair services descriptions.
Donna Chalifoux
My husband and I stopped in for an afternoon coffee before heading out to Port Angeles. The gentleman serving was friendly and knowledgeable. Great vibe in this shop and fabulous rich, smooth roasted coffee!! Yum.
Very supporting and friendly people. Thank you for your hint where to fix my bike!
Joel Le Bon
Love it! The people really care about the products, and Rapha fit great. From their cycling tights to their cycling gear. It’s just plain perfect!
Yü Wu
I stopped by Rapha when I was looking for Stamp Act beans and realized they have them at their coffee bar! Had a latte as well and walked around in the store.Very neat display and great variety. There is a lounge area where customers can relax and enjoy a little exhibition of cycling race memorabilia. The staff is nice, even though I was there just to have a cup of coffee they were pretty friendly.
James vanRosmalen
Great selection and a great environment to check out the gear in person. One of the few retailers I prefer to buy at in person vs. online.
Yago Artaza Paramo
This is for an online purchase, and I acknowledge that it is my fault, but just f@&$ this guysI bought several items from Rapha.cc, a few thousand work of items! The bibs were size L, fit perfectly (like almost every other brand). The jackets (I bought 3, heavy coat, rain, etc) were size XL (I’m 47 so just got a little thicker on the top!) and they fit gigantic. Not big, like I can put a basketball in my belly and still zip them up.So you know Covid, yada, yada, yada, me and my wife had a baby (he won’t be using Rapha when he grows up!), and that I checked out as a guest so I had a hard time figuring out how to start a return (had to contact them to get things done). I was a few days late outside the return window.So my fault. I get it.I asked for help, clothes are in their original bags, with tags, unused. Just needed to trade. If they are cheaper now, give me the lesser trade value. I get it.No help. Just, Adios amigo!Sad because I like the brand, but now my little one and I will have to find another company. One a little bit more human.
Excellent customer service. Welcoming attitude and knowledgeable walk through of products. The store is also well kept together- clean and organized.
Awesome coffee and service from Jordan this afternoon ?
Nice to have a Rapha store in Seattle! Nice people here too.
Bought a base layer from Rapha. It developed holes in it a few weeks after. Customer service said it’s not covered by warranty. Ok, I kept riding with holes in my clothing. A year later, it just tore apart. I reached out again. Customer service gave me a coupon that ended up not working on their own web site.Meanwhile, my 5 year old base layer from Uniqlo that cost literally one tenth of Rapha’s one still looks and works like new after heavy use over the years. I thought that you pay a premium for quality and customer service, but in my case I haven’t gotten either.
The coffee shop inside was reasonably priced. $3.86 for a double cappuccino 🥰
Reminded me of Goodweather; had some amazing pictures of bikeable area from their brand. If I go back it will be to look at those. One star off for how expensive the pants were (not going to be able to fork out for them even though I like them as of my current budget) and not having caramel on hand. Otherwise great coffee, very nice service, and interesting (second witnessed) combination of cafe and bike shop. Thought it wasn't something you see everyday but apparently it is more common that I thought.
I like the shop and I love my Rapha bibs- i never wear any others now. But I"m very unahppy that a $210 jacket I purchased here broke (zipper pull) after less than 10 wears. Since they have a "we'll repair it" policy, I fully expected that a zipper pull would be repaired. Instead I received this message: "Unfortunately, due to supply chain demands and lengthy wait times we are unable to offer zipper and zipper pull replacements via our repair service." I expect a lot more from a $210 jacket- and I expect companies to stand by their warranty/repair services descriptions.
My husband and I stopped in for an afternoon coffee before heading out to Port Angeles. The gentleman serving was friendly and knowledgeable. Great vibe in this shop and fabulous rich, smooth roasted coffee!! Yum.
The Rapha Celebrating Women's 100K was great!
Great store and selection of Rapha gear.
Restaurantji Recommends
Very supporting and friendly people. Thank you for your hint where to fix my bike!
Love it! The people really care about the products, and Rapha fit great. From their cycling tights to their cycling gear. It’s just plain perfect!
I stopped by Rapha when I was looking for Stamp Act beans and realized they have them at their coffee bar! Had a latte as well and walked around in the store.Very neat display and great variety. There is a lounge area where customers can relax and enjoy a little exhibition of cycling race memorabilia. The staff is nice, even though I was there just to have a cup of coffee they were pretty friendly.
Great selection and a great environment to check out the gear in person. One of the few retailers I prefer to buy at in person vs. online.
This is for an online purchase, and I acknowledge that it is my fault, but just f@&$ this guysI bought several items from Rapha.cc, a few thousand work of items! The bibs were size L, fit perfectly (like almost every other brand). The jackets (I bought 3, heavy coat, rain, etc) were size XL (I’m 47 so just got a little thicker on the top!) and they fit gigantic. Not big, like I can put a basketball in my belly and still zip them up.So you know Covid, yada, yada, yada, me and my wife had a baby (he won’t be using Rapha when he grows up!), and that I checked out as a guest so I had a hard time figuring out how to start a return (had to contact them to get things done). I was a few days late outside the return window.So my fault. I get it.I asked for help, clothes are in their original bags, with tags, unused. Just needed to trade. If they are cheaper now, give me the lesser trade value. I get it.No help. Just, Adios amigo!Sad because I like the brand, but now my little one and I will have to find another company. One a little bit more human.
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