BARNES & NOBLE CAFE

I'm extremely disappointed and disturbed by the discriminatory treatment I received at this Barnes & Noble location. When I brought my concerns to the management, they responded with laughter, showing a complete lack of empathy and disregard for my experience. Furthermore, when I reached out to corporate, they refused to take action or address the issue. I'm currently pursuing a discrimination lawsuit against both Barnes & Noble and the manager of this location. Until they take responsibility and create a welcoming environment for all customers, I would advise others to shop elsewhere.

The service is extremely slow. Usually I have to wait between ten and 25 minutes to order and get my drink even if there isn’t a long line. Today I went in there, and repeated my order 3 times to the barista to make sure she heard it, including that I wanted pumpkin cold foam added to my drink, it didn’t come with it, but you can pay extra to have it added. When I went to get my drink there was no pumpkin cold foam on it like I had asked for. When I asked about it, she said it would be a 1 extra and I told her I already paid and told the barista at the counter I wanted it, repeating my order 3 times to make sure she heard it right. She then asks the barista if I asked for it in my order and she lied and said no. That was the last straw for me. It is so unprofessional and rude to stand there and flat out lie, after how many times I repeated my order to make sure she heard all of it. I won’t be back.

The service is extremely slow. Usually I have to wait between ten and 25 minutes to order and get my drink even if there isn’t a long line. Today I went in there, and repeated my order 3 times to the barista to make sure she heard it, including that I wanted pumpkin cold foam added to my drink, it didn’t come with it, but you can pay extra to have it added. When I went to get my drink there was no pumpkin cold foam on it like I had asked for. When I asked about it, she said it would be a 1 extra and I told her I already paid and told the barista at the counter I wanted it, repeating my order 3 times to make sure she heard it right. She then asks the barista if I asked for it in my order and she lied and said no. That was the last straw for me. It is so unprofessional and rude to stand there and flat out lie, after how many times I repeated my order to make sure she heard all of it. I won’t be back.

Service: 1

Stopped into get my great niece a babtism gift) great service nice store!

Atmosphere: 4

Service: 4

Very friendly and helpful staff, have great selection of books and Sports cards.

Atmosphere: 5

Food: 5

Service: 5

Always a nice and pleasant experience.

Atmosphere: 4

Food: 4

Service: 4

Staff are friendly, clever, and helpful!

I love the vibe at BN. It’s part book store and part cafe. I’m thrilled to be able to order a title for pick up if I’m in a rush or linger with a book and hot coffee and desert. The staff is warm and friendly without being too pushy or fake retail. You can tell they appreciate books. The only minor tweak is that the Starbucks Cafe is not corporate owned. Only reason I mentioned it is that BN cannot redeem Sbux points. But that’s a minor issue. Overall Grade A.

Love this place could all day here

Adult son loves their coffee, though too pricey for me.Of course, the surrounding books and magazines are "to die for".

Got a few gifts for my little family members for Easter. Especially the Manga section, my great niece is into Manga and can read one in a couple days. I hope my son and my other great niece's enjoy their books, I know they enjoyed their toys from Barnes & Noble.

Love this starbucks. This is a great spot to go on a date because it has coffee ☕ and books ?.

Large selection - I find the store to be busy, hard to locate some items and quite expensive.

Pick up a book and a quick bite.

Nice shop