Moctezuma's Mexican Restaurant & Tequila Bar

When you point out the silverware as being dirty and your server asks “Are there water spots? Would you like me to clean it for you?”
You realize how they think think about the customer.

Atmosphere: 3

Food: 3

Service: 2

The margaritas taste so fresh and delicious!

Atmosphere: 4

Service: 3

Always wait at front desk for someone to show up. Then takes server a while to find you.

Atmosphere: 5

Food: 5

Service: 3

Food was okay, just tasted like a heat and serve commercial restaurant

I’m writing mostly because our waitress was absolutely rude and treated our group like we were in kindergarten. At one point she said “seems like you don’t have your listening ears on today” like a condescending grade school teacher when she was serving a party of 20+ people so it was understandably loud in the room. She also cut off one of our members from purchasing alcohol after less than 3 drinks. He was perfectly respectful and sober. The customer service experience here was AWFUL.

Atmosphere: 2

Food: 2

Service: 1

So disappointed. I made an order online and their website glitched or something, I’m unsure. The order went through twice, I did not notice this until I went to pick up my order and the hostess asked me if I meant to place 2 orders to which I said no. She showed me one order went through normally and the other through DoorDash in the same minute even though I ordered through their website. The hostess called the manager over to see if she could refund one of them, she could not and only the GM could. She said he would be in the next day and call me when it was taken care of so I wouldn’t have to worry about it. 3 days go by, nothing. I called 3 times and no one ever picked up. I went in and again, only the GM could do it but he wasn’t going to be in the rest of the week. They did inform me that they saw my message in the office and they would remind him. Almost 2 weeks later, I have not received a refund or a phone call or the extra order. I love their food but I’m not sure I feel comfortable spending my money there anymore.

Atmosphere: 5

Food: 5

Service: 1

Came here 1/22/25 at around 4 pm. It wasn't busy at all; maybe three tables were taken in the main area. I went in to be seated and I waited several minutes. SIDE NOTE: A few days before Christmas, I went in (same setting; not very busy) and I was waiting five minutes to be seated, then I just left and went elsewhere.

So yesterday, this guy (can't remember his name, I believe he was hispanic) casually comes up as if they were giving tremendous service and asks what I want. Hello! I want to eat! I should have left but I was really hungry, so I told him just that, that I would like to eat. Took me to a table, I told him immediately what I wanted and he appeared confused on what I told him: combo pick three enchiladas. Several minutes later, he brings two enchiladas. I told him I requested the pick three and he proceeded to argue with me about it, saying my finger was over the pick two. It was not, but even if I did point at the two, don't argue with a guest. Customer service 101.

I should have left him a $.05 tip but I'm not like that. However, I will not be returning to this location. Staff evidently needs a course on customer service and, going by the various reviews of this establishment, more urgency to not keep guests waiting to be seated/served.

Atmosphere: 3

Food: 5

Service: 1

I’ve been here before and had pretty slow service but at least it was service. Today we stood at the host desk for about 10 minutes, when my friend and I sat ourselves in the bar area the manager asked us if we “just slid on in here”. We explained how we waited and no one came or acknowledged the people waiting(even just to say someone will be with you shortly), he then told us the host was busy and asked us to go back to the host desk and wait. We left instead. If your host is busy in the back packing to go orders… it doesn’t really make sense to have a bunch of servers standing around.
I wish i had gotten the managers name as he was pretty arrogant and unprofessional.
That being said, better management would probably benefit this location.

I've been to Moctezuma's restaurant a few times now. Service is always good and the atmosphere is great. The food is usually delicious but sometimes can be slightly inconsistent depending on who is cooking that day, such as quality of cook on the steak or saltiness of the Guacamole, but over all still enjoyed the meal.

Kid-friendliness: I've seen plenty of kids eating there with their families just not allowed near the bar area.

Wheelchair accessibility: Yes, very wheelchair accessible. While dining in, I've seen a few people with various kinds of wheelchairs dining easily with the staff making accommodations

Atmosphere: 5

Food: 4

Service: 5

Recommended dishes: Taco

I don't like giving a less than stellar review for a restaurant with such lovely atmosphere, but my husband and I both got sick after eating here- emergency bathroom status. We had the cilantro lime salad, chimichonga, and table chips and dip. Hopefully they aren't getting others sick, too, because I would have liked to go back, although I'm not so sure if I'd like to take a chance!

Atmosphere: 5

Food: 4

Service: 4

Extremely disappointed with my experience. We were seated and waited a long time to even get water or be acknowledged. The food was bland, the meat tasted like it was heated in a microwave and beans tasted like they came from a can. The rice resembled the taste of wood. WAY over priced for what you get. Don't let the atmosphere fool you.

Atmosphere: 5

Food: 2

Service: 2

My family and our friends went here celebrating our friend's birthday. This was a Sunday afternoon so it was busy. We had to check in to wait for a table which we were told it was going to be at least 20 minutes. While waiting for our friends, we went to the bar and ordered a drink. The bartender was extremely busy, but she was nice and provided us drinks within 10 minutes. There were 4 empty tables in the bar, so I asked if we could sit at one of those tables. We were told the tables were for those that are on the waiting list. 20 minutes later the tables were still available. After 30 minutes we finally got notified our table was available. As we moved to the table with our drinks, the tables were still available. At our table I noticed that one of the place settings had a fork with dried beans all over it. I don't understand how the person setting the tables did not see this. It covered the half of the fork. We then ordered drinks which took about 20 minutes. They forgot to bring water and chips which we asked for. We ordered our food which took a little longer than normal, which is understandable. When I looked around, I realized that there was one waitress that was working a very large area with full tables. Once our food came, my friend took a bite of his enchilada and said the food was cold. Everyone else's food was hot and tasted good. My friend had to wait another 10 minutes while we ate to get the waitress' attention. She summoned the manager to come over. My friend and I said, "At least the meal will be comped." When the manager came over he apologized and said they would bring out the meal as soon as possible which was quick. We were surprised he did not comp his meal. If I was the manager, I would have at least comped the meal. Food that is not cooked properly can lead to a food borne illness or at the least lead to getting sick. After we ate, we had to wait at least 30 minutes to get our waitress' attention. She did apologize for the wait and stated she was the only one working the floor. She further said she likes being busy and insinuated that the money was better. This was our second time we have eaten here in the last 6 months and I am totally not impressed.....

Atmosphere: 5

Food: 2

Service: 2

We were ignored, until we said we were leaving. Would not recommen.

Atmosphere: 1

Service: 1

Don't order kids meals they are not worth the price. My 6 year old grandson was still hungry. 3 small pieces of quesidilla and a couple of orange slices for 7 dollars. Also they need to go back to original cervichi recipe new one is not good.

Atmosphere: 4

Food: 2

Service: 4

Nachos were 'interesting'. Was just looking for traditional nachos, these were a little different with roja sauce. So if you're looking for a little bit different nachos that's fine. If you're looking for traditional, dump a bunch of cheese so you can't see the chips nachos, this isn't the place for you.

Atmosphere: 4

Food: 3

Service: 5