Red Robin Gourmet Burgers and Brews

Excellent Avocado Burger. Unlimited soda and fries. Excellent service

Atmosphere: 4

Food: 5

Service: 5

I believe our servers name was Alexa. I ordered a gluten free bun and made sure whatever else I ordered didn’t have gluten. I didn’t even think about the fries. She took it upon herself to make sure the fries were also gluten free. I thought that was really cool. It’s hard to have dietary restrictions and go out to eat. Now Red Robin is on the list of safe places I can go to.

Food: 5

Service: 5

Great service and food.

Great service and excellent food.

Atmosphere: 5

Food: 5

Service: 5

Terrible service. Our waitress was so bad. She hardly checked in with us, and she never brought the drink we ordered. Even when we heard another waitress tell her it was waiting for her to pick up at the bar about 15 minutes after we ordered it. She also still tried to charge us for it. To top everything off, and what the ONE STAR REVIEW is for was that I watched her blow her nose into a napkin next to the food pick up station and never wash her hands. She literally blew her nose then pulled her phone out of her pocket scrolled for a minute, then came over to serve us and the tables around us. She was in my sight the entire time, her hands were never washed. Really takes your appetite away. 🤢 table 88, 08/25 around 6pm.

Atmosphere: 3

Food: 3

Service: 1

Hayley was our waitress and she is amazing! She made our experience the best. Her bright deliver and just the sweetest.

Atmosphere: 5

Food: 5

Service: 5

I have been occasionally going to this specific Red Robin for 4 years now.

The good:
As a gluten free person, I like going to Red Robbin because they have a gluten free option for their fries. This is one of the few chains, that in my experience/ knowledge takes gf seriously. The food is generally consistent in quality.

The not so good:
The quality is just meh for the price. Not saying its bad, but for example tonight I got a burger with an extra patty avocado and bacon plus a gluten free bun, so I knew it was going to be more on the spendy side. It came out to be about $28. I am always weary about ordering bacon because there has been a few times where the bacon looked undercooked. That was not the case tonight, but there were only 2 slices of bacon, so in my opinion not worth the significant up charge. Also tonight they ran out of gluten free buns. Which was alright with me and they gave me extra fries to make up for it :)

Overall, its an average chain American food place.

Atmosphere: 3

Food: 4

Service: 4

Gosh I hate saying this... arrived 9pm on Saturday, they close 11pm. Server may have been busy but didn't know we were sat in a bar booth, so it took sometime to be greeted. She apologized and we got orders done on our first interaction because that is how much time we had.

Burgers came out (9:28pm) The burger bun just crumbled. We ordered medium rare burgers and they came well done, which made them dry. We ate them and never got to mention that to server, how usually server asks how your food is. Never saw the server the entire meal. We kept looking back for servers attention and eventually asked another waitress for more fries (endless) to-go, since we waited patiently the entire time and never got a chance to order them for the plate. The bottomless serving on the plate was small, so he wanted more of course. We paid on the table box thing and original server brought our to-go fries and we left.

As we left restaurant she was smoking, which is fine, but where was the attention to the customer actively dining. Bad experience with service this time. We don't go to town often and we're looking forward to this, as we drive some distance from the west peninsula.

Atmosphere: 3

Food: 3

Service: 3

Our order came out over 50 minutes than quoted. Saw many parties come and go along with other to-go orders. Got in the car and the food was lukewarm at best. Asked for crunchy fries and they were mostly barely cooked and soggy. Not a great experience.

Atmosphere: 3

Food: 2

Service: 3

Always a good price for the $10 double special and $4 shakes and floats. Bottomless broccoli, salad, chips, or steak fries included. You won't go away hungry.

Atmosphere: 5

Food: 5

Service: 5

Great place to have a Burger, tasty and with free refills of drinks and unlimited fries.

Atmosphere: 5

Food: 5

Service: 5

Service was slow but the food was good.

Atmosphere: 5

Food: 5

Service: 3

Recommended dishes: Bottomless Fries, Onion Rings

We may have just had a weird night, but the computer system was down and we waited about an hour at our table before they even took our order. We even had to recommend to them to use pencil and paper to take our order since they didn't know how long the computers would be down for. Otherwise we may have been sitting there for another thirty minutes. Requested endless fries since we had 5 young kids at the table who were now past dinnertime and it took about 35 minutes for those to come. Once the food finally arrived, (they managed to lose an order), it was really good. Our waiter was very apologetic and I could tell he was doing his very best. Unfortunately, the manager on duty did not step up to help either the waiter or patrons. No apology from management, no half price kids meal as advertised, and no please come back. With our experience tonight, it will be at least another year or two before I visit this location again. I haven't had the best history here over the past decade and always think I will give it another try until I do. Then I remember why I don't come here.

Edit...I have reached out to support@RedRobin as they requested, twice so far, with no response as of yet. Sigh.

Great burgers and fries here! I really like that the fries are unlimited, that's really cool! They are really good fries too, so you fill up quickly on them even though they are unlimited. The staff here are always kind and polite, and the remodels look pretty good. To go options are always super fast here as well! Great location overall!

Food is consistent and service is great! Prices are reasonable.
The menu includes gluten free options with a GF bun option as well as dedicated fryers for fries.