Why do you only have 2 people in at night took you 20 mins to make 2 diablo 🍔 WTH 2 people can't run a store help us desperately needed i won't go back after 5pm FIX IT OR IN
Atmosphere: 1
Food: 4
Service: 1
Recommended dishes: Hamburger
Steven Sevec
Slowest service ever. I’ve been there a handful of times and they always take their time.
Service: 1
Todd Mason
The burgers were both terribly overcooked, and the employees struggled desperately during an evening rush. Apparently the manager Jennifer has fired people that clocked out and went home at the time their shift was over, during an evening rush. Even though that is what they are supposed to do by law.
An employee, likely the assistant manager, explained this to his coworker in front of us while we were ordering our food. Not professional at all. But, I'm gonna guess that Carl's Jr. Pays it's workers minimum wage so I don't expect much when they are suffering poverty and working hard like they do.
Wheelchair accessibility: Accessible
Atmosphere: 2
Food: 2
Service: 3
Recommended dishes: Famous Star with Cheese, Sausage Egg & Cheese Biscuit, Western Bacon Cheeseburger, Super Star with Cheese
Carl Hayden
Ordered a pickup. Big mistake! I got there when the order was supposed to be done. Waited another 10 minutes and watched a couple leave because they hadn't even been acknowledged to take make an order. Asked for my order, which was sitting on the counter by the fries. Then watched it go out drive through. So I waited another 20 minutes while they remade order. Got home and it was all wrong. Took it back and started all over again. There's a lot more to it but I give up. Won't be going back.
Atmosphere: 1
Food: 2
Service: 1
James Hopper
Waited in the drive thru for 40 minutes the guys working didn’t seem to be competent. The guy at the window. Sat the bag of food down as I sat and watched it sit on the counter after I had paid. For 5 minutes.
Atmosphere: 5
Food: 1
Service: 1
Recommended dishes: Chicken Sandwich, Hamburger
Tammy P
Well in order to five dollars worth of burgers and fries and drinks and ended up with a chicken club, double westerns, poppers and onion rings. Came back into the store to get it switched back to normal and wasn't greeted for 27 minutes. Still standing here 45 minutes later
Atmosphere: 1
Food: 1
Service: 1
Pam Markland
Overcharged on online order and can't get anyone to answer the phone number so I can get it fixed
Atmosphere: 4
Food: 4
Service: 3
Hayley Lewis
1st visit got the wrong food 2nd visit didn't get everything. Nice staff though
Atmosphere: 4
Food: 1
Service: 4
Dana Kautenberger
Long line in drive thru tonight 2/20/25 and took forever to get our food thought it would be fresh cause of the wait time, nope burgers and onion rings were all cold, very disappointing 😞
Food: 1
Service: 5
Dianna Carter
Took 30 minutes to get a response and get food going through drive through. Only 1 car in front of me at drive through and only 1 other customer inside. At least 3 staff present. Used to be a great place.
Staff was not knowledgeable about menu item nor very friendly
Vegetarian options: Xxxx
Atmosphere: 3
Food: 3
Service: 1
Jason Boyce
Got a strawberry lemonade with my meal and the cup is a small full of ice to the rim for $4.00. What them what is this and was told its a lemonade. Made with ice to the rim a pump of syrup and water smh 🤦 feel ripped off .20 cents to make this and charged me $4 definitely not going there again.
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Famous Star with Cheese
Jasmin White
i’m not the type to write reviews but, this time i ordered a jalapeño double and the jalapeños looked and tasted disgusting and when i went back for a refund they refused saying i needed my receipt but the thing is when i asked the manger shasha about pulling up my receipt in there records she said that she “didn’t have the time.” but the restaurant was empty. very poor costumer service and she was argumentative. also she said the jalapeños came in a can like that so this place needs a health evaluation asap!
Why do you only have 2 people in at night took you 20 mins to make 2 diablo 🍔 WTH 2 people can't run a store help us desperately needed i won't go back after 5pm FIX IT OR IN
Atmosphere: 1
Food: 4
Service: 1
Recommended dishes: Hamburger
Slowest service ever. I’ve been there a handful of times and they always take their time.
Service: 1
The burgers were both terribly overcooked, and the employees struggled desperately during an evening rush. Apparently the manager Jennifer has fired people that clocked out and went home at the time their shift was over, during an evening rush. Even though that is what they are supposed to do by law.
An employee, likely the assistant manager, explained this to his coworker in front of us while we were ordering our food. Not professional at all. But, I'm gonna guess that Carl's Jr. Pays it's workers minimum wage so I don't expect much when they are suffering poverty and working hard like they do.
Wheelchair accessibility: Accessible
Atmosphere: 2
Food: 2
Service: 3
Recommended dishes: Famous Star with Cheese, Sausage Egg & Cheese Biscuit, Western Bacon Cheeseburger, Super Star with Cheese
Ordered a pickup. Big mistake! I got there when the order was supposed to be done. Waited another 10 minutes and watched a couple leave because they hadn't even been acknowledged to take make an order. Asked for my order, which was sitting on the counter by the fries. Then watched it go out drive through. So I waited another 20 minutes while they remade order. Got home and it was all wrong. Took it back and started all over again. There's a lot more to it but I give up. Won't be going back.
Atmosphere: 1
Food: 2
Service: 1
Waited in the drive thru for 40 minutes the guys working didn’t seem to be competent. The guy at the window. Sat the bag of food down as I sat and watched it sit on the counter after I had paid. For 5 minutes.
Atmosphere: 5
Food: 1
Service: 1
Recommended dishes: Chicken Sandwich, Hamburger
Well in order to five dollars worth of burgers and fries and drinks and ended up with a chicken club, double westerns, poppers and onion rings. Came back into the store to get it switched back to normal and wasn't greeted for 27 minutes. Still standing here 45 minutes later
Atmosphere: 1
Food: 1
Service: 1
Overcharged on online order and can't get anyone to answer the phone number so I can get it fixed
Atmosphere: 4
Food: 4
Service: 3
1st visit got the wrong food
2nd visit didn't get everything.
Nice staff though
Atmosphere: 4
Food: 1
Service: 4
Long line in drive thru tonight 2/20/25 and took forever to get our food thought it would be fresh cause of the wait time, nope burgers and onion rings were all cold, very disappointing 😞
Food: 1
Service: 5
Took 30 minutes to get a response and get food going through drive through. Only 1 car in front of me at drive through and only 1 other customer inside. At least 3 staff present. Used to be a great place.
Service: 1
Restaurantji Recommends
Staff was not knowledgeable about menu item nor very friendly
Vegetarian options: Xxxx
Atmosphere: 3
Food: 3
Service: 1
Got a strawberry lemonade with my meal and the cup is a small full of ice to the rim for $4.00. What them what is this and was told its a lemonade. Made with ice to the rim a pump of syrup and water smh 🤦 feel ripped off .20 cents to make this and charged me $4 definitely not going there again.
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Famous Star with Cheese
i’m not the type to write reviews but, this time i ordered a jalapeño double and the jalapeños looked and tasted disgusting and when i went back for a refund they refused saying i needed my receipt but the thing is when i asked the manger shasha about pulling up my receipt in there records she said that she “didn’t have the time.” but the restaurant was empty. very poor costumer service and she was argumentative. also she said the jalapeños came in a can like that so this place needs a health evaluation asap!
Atmosphere: 1
Service: 1
Awful food and horrible customer service.
Atmosphere: 1
Food: 1
Service: 1
Good customer service and fast on food delivery
Atmosphere: 5
Food: 5
Service: 5
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