Higher Ground Espresso

Great coffee

Atmosphere: 5

Food: 5

Service: 5

Hi :) In general, I don’t usually leave reviews for coffee shops, but today’s situation made me do it 🙈 Overall, I really like this coffee shop. The coffee and food are delicious (although there were times when the muffins were still frozen). The service is satisfactory.

Now, let’s get to the main point. I’ve been visiting this coffee shop for almost a year since it’s close to my house and the prices are quite reasonable. But!!! Over the last few months, I’ve started suspecting that I’m being overcharged or that tips are being taken without my knowledge. How did I figure this out? Well, from Monday to Friday, the price is $6.50, but on Saturday and Sunday, it’s $5.50 or even $4.50.

This isn’t some kind of promotion—it’s just different shifts. So, what does this mean? That one shift overcharges customers while the others work honestly? This didn’t happen just once. I don’t mind leaving a tip, but when I’m blatantly overcharged, I lose any desire to go there 😡 But that’s just the “beginning” compared to what happened today.

I always order the same coffee—one shot, oat milk, and sometimes a bagel with cheese (no egg, bacon, or cream cheese). Today, I made the same order (as always, they repeated my order). Everything seemed fine until I asked for a receipt (mainly to confirm my suspicions).

And, unfortunately, I was right (I’ve attached the receipt below 👇🏻).
• Extra shot + $0.25 (as I mentioned, I always get just one).
• Oat milk + $1.75!!!! When I’ve ordered coffee with my husband, this price for oat milk was split between two cups.
• Bagel + $0.50 for cream cheese (even though I specifically asked for it without cream cheese). They even asked me if I wanted cream cheese, and I said “no” 😩

Shame on you for overcharging by more than $2 for nothing. After today’s incident, this was definitely my last visit to this coffee shop!!!!

P.S. I hope my review helps someone and proves to be useful.

Atmosphere: 1

Food: 4

Service: 3

This location in the valley is very slow. They’re very rude upon ordering if anyone is there. White Dog and Duch bros is close to this location and make better drinks with better service!

Atmosphere: 1

Food: 1

Service: 1

Friendly and reasonable prices.

Atmosphere: 5

Food: 5

Service: 5

Such a friendly staff! Amazing coffee! Thank you! ♥️

Great coffee, good prices,

Food: 5

Service: 5

This has to be the best coffee place in Spokane. The girls are always friendly, remember my name and my drink. If ever one needed a little sunshine in their day, this is the place to go. I can't mention my favorite person, because all would fit that category. You gals always make my day. my day

Atmosphere: 5

Food: 4

Service: 5

Really nice. Good coffee a double checked my complicated order to make sure it was right. Love it

Atmosphere: 5

Food: 5

Service: 5

My absolute favorite coffee stand in Spokane! The staff are always super friendly and they actually make my drinks right ?

Atmosphere: 5

Food: 5

Service: 5

Not as good as it use to be

Atmosphere: 3

Food: 3

Service: 3

Not as good as it use to be

Atmosphere: 3

Food: 3

Service: 3

Barista, remember your drink orders and have it ready for you while you're in line! Love it, great coffee and they are all very friendly. I stop by almost every morning, and it's nice they remember what I get so I can make it work on time without a long wait!!!

Atmosphere: 5

Food: 5

Service: 5

I absolutely love this coffee place. When wake up call stopped selling some of my favorite surtain flavors because they no longer carried some of the flavors that are my go to, I had to find a place that carried my favorite flavors & I ended up falling in love with this coffee shop. All the girls listen to what I want & are spot on with making my drink, if it’s messed up or not just right they always fix it for me with out an attitude or any complaints. Very nice & uplifting coffee shop & some of the girls even remember my order, which is a super long order for just an Italian soda (even if it’s been a month or two since the last time I’ve been in, they remember me & my order). I don’t typically tip, but when I afford it I do here. LOVE, LOVE, LOVE this coffee stand!❤️??

Atmosphere: 5

Food: 5

Service: 5

I’ve been going to this stand for years and I used to love it. But as of the last few months their service and quality has gone down hill. While the prices are still good compared to most places I no longer think it’s worth going there. While I understand there has been a change in management the influx of new employees have not impressed me, particularly with their customer service. And as someone who also works in the industry my expectations I feel are lower than average because I know what it’s like. It feels as if they couldn’t care less that you’re there half of the time and make little to no effort to interact with me. On top of that their food options are either out of stock and won’t be restocked for weeks or their products are no longer as good as they used to be. So as unfortunate as it is I don’t plan on going there anymore.

Atmosphere: 2

Food: 3

Service: 1

We luv all the girls & service. Great place

Atmosphere: 5

Food: 5

Service: 5