Jersey Mike's Subs in Spokane

“On 1/22, I placed an online order at about 6:45 pm and when I got home, I found it was made incorrectly.Frustrated, I called the store and they offered to re-make it for me. I had to drive all the way back (about 7 or 8 miles). They did remake it and I got home and it was delicious.First and most importantly, I’d like to commend the young man with curly reddish hair working on his ability to handle conflict resolution. He apologized and offered a solution immediately. That’s a good employee and he should be recognized for his professionalism.Second, whoever is making the online orders really, really, really needs to read all of the customization on the order. I can’t express how frustrating it is to order something a certain way and have it be completely inedible (mayo when I requested no mayo) once I got home and saw it.So overall not the best experience, but, as someone who worked at a famous yellow and green sandwich shop for many years in its heyday and really likes Jersey Mike’s, it was nice to see the young man working use the opportunity to flex his ability to solve problems to the customer’s satisfaction in a way that was quick, efficient, and professional.“

“I am new to this franchise. The sandwiches were great. The bread was tasty. The crust was toasty. The fillings were generous. Lots of vegetable toppings. There was a steady stream of customers, mostly takeout. There's nothing special about the setting. The background music is straight from the coffeehouse station. I like subs, and I have another choice. I'll be back!“

“I ordered around an hour and a half ago and my food was amazing. Asked for extra pickles on the side, extra mayo, onions, and peppers, and was very impressed by the care and quality put into my order. I called to ask who were my sub artistes were and I believe the names were tyler & rylin. Thank you so much!“