Baskin-Robbins

cannot believe what I just experienced at this Baskin Robbins. First off, the “customer service” was absolutely horrendous. The girl behind the counter acted like I was bothering her by simply asking for a sample. Rolling her eyes, sighing sweetheart, if scooping ice cream is too much for you, maybe this job isn’t for you. But the REAL kicker? While sitting in the so called “dining area,” I happened to notice rat droppings along the baseboard near the tables. RAT DROPPINGS. Absolutely disgusting. Do you think anyone came out to clean it when I mentioned it? Nope. Just shrugged and said, “We’ll look into it later.” Excuse me?? That’s not “later” kind of problem that’s a shut the place down immediately problem. The floor was sticky, the tables hadn’t been wiped, and the whole place smelled like sour milk. I wouldn’t let my dog eat in there, let alone my family. Shame on management for letting such filth exist in a place where kids come to eat. Absolutely revolting. Health department will be hearing from me.

Put my ice cream in waffle cone inside of a paper cover dripped everywhere I’m pretty sure just to make it look like there was more ice cream in it

Friend who is allergic to dairy proteins and egg was able to get something. I found the exact flavor that I wanted too. Staff was friendly and nice.

A couple days ago I came in hoping to make a nice memory with my kids before they leave for college — instead, we got stuck with the most miserable guy alive behind the counter.

No greeting, no smile, no effort. Just a blank stare like we ruined his day by walking in. I asked a simple question about the menu and got a death glare like I’d asked him to donate a kidney. Then — mid-order — he just walks away. No “one sec,” no “hold on,” nothing. Just stormed off like a toddler having a meltdown. Two girls had to jump in and finish helping us while he stood off to the side pretending to be busy. Spoiler: he wasn’t.

By the time we paid, my ice cream was fully melted — which honestly matched the energy of the place: cold, lazy, and disappointing.

And don’t think it’s just the employees — the owner is no better. On a previous visit, they served me a milkshake that was barely 75% full. Apparently skimping on portions is the standard here. For how overpriced everything is, it’s borderline insulting.

If you enjoy rude staff, melted desserts, and the feeling that you’re annoying just for being a paying customer — this is your place. Otherwise, do yourself a favor and go literally anywhere else.

Milkshakes are always good except when the owner is there as if she's trying to skimp on ice cream. Always come out to milky when she makes them! Learn from your employees.

When I got home and opened my hand packed qt, it was not as full as usual, enough to make me notice. So, I pulled out the kitchen scale and it was 8 oz short!

we ordered 3 hot fudge sundaes the scoops were the si3 of a golf ball.. what a rio iff the owner shouod be embarrassed .. never again.

Very, very upset. Ordered delivery and got the order and the scoop sizes were so small it didn’t even go past the rim of the dish. I took pictures and will be going in there tomorrow to complain. $28 for a sundae, banana split and a single scoop and I could have fit everything into the cup my sundae came in.

Atmosphere: 1

Food: 1

Service: 1

Have not had an ice cream cake in a while, and I had forgotten how delicious they are. We ordered a strawberry ice cream chocolate cake, AND it was lovely! Highly recommend! Such a treat!

Food: 5

Service: 5

Love this place been coming here since I was a kid

Atmosphere: 5

Food: 5

Service: 5

We are avid Baskin Robins fans and love their ice cream but this location let us down this evening. The scoops were so small and when we ordered a pint of cookie dough ice cream we watched as the worker brought out a scale to weigh the ice cream as they scooped it in the pint size container. They proceeded to take ice cream out of the pint and put it back in the ice cream tub. They did this at least 4 times. Not every scoop of ice cream they took out of our pint size container would make it back into the tub. We watched as some of it fell on the table and the worker flung it from the table back into the tub to be re-scooped for other people. After they finished with our pint, there was at least 2 inches of ice cream missing from the pint. We paid for a pint…since when are you weighing your ice cream and since when are you recycling ice cream that’s fallen outside of the tub? Are times that tough for this business? Giving 4 stars for the food just because it’s Baskin Robins.

Atmosphere: 2

Food: 4

Service: 2

Store was closed when I came to put a cake order in at 6pm. Do u close at a different time?

Needed a birthday cake for my mom and boy did Baskin Robbins deliver!!! ❤️❤️The store is always so clean and the staff is super friendly! Plus they have super cute Halloween

Atmosphere: 5

Food: 5

Service: 5

Needed a birthday cake for my mom and boy did Baskin Robbins deliver!!! ❤️❤️
The store is always so clean and the staff is super friendly! Plus they have super cute Halloween decorations

Atmosphere: 5

Food: 5

Service: 5

About 8 at night, took my family of 4 in for ice cream. We are all indecisive, but the crew was patient with us, and never made us feel anything other welcomed- even after multiple sample requests!