Typical Cafe food (more like fast food) and atmosphere, but as others said suuper long wait. We got a bowl of soup and fries with chicken tenders - it took 30 minutes to get. When mentioned to staff was just mer with blank stare... Not very thought out process, I mean it's mostly families with kids that are ordering food (maybe consider that). It's just hard to understand why there's a huge line to order (how difficult can it be to put in an order of fries and bowl of soup) and then the wait for the food is just about the same as any fine dining restaurant that you order a full meal at. But then again they are your only choice after you've bought a annual membership or paid a decent day rate to enter into the zoo, so it's not like our reviews are really going to matter. Welcome to the zoo!
Atmosphere: 4
Food: 4
Service: 1
Lou M
Rude staff, dirty tables, excessively slow. Food was edible but pricey for what it was.
Atmosphere: 1
Food: 2
Service: 1
Farah A
Worst customer service Ever, I will never buy again. We had an order and the lady did not say that they did not have it, she just went and changed our order. When I went back to talk to them they were pretty rude. She did not apologize about changing our order. I continued to wait and someone else took over with orange hair, did not introduce himself or anything. He was angry and act like he is the one who's upset. I let him know that the order is wrong and that's not what we wanted and he started to convince me that it is the same thing. I was like no it's not. Instead of saying oh no we made a mistake he started to have an attitude. The other girl standing next to him with blue or purple hair kept laughing at me every time I say something. Over all real bad experience, by the time i am done talking to them my food was cold so we just left. Don't trust these people.
Atmosphere: 1
Food: 1
Service: 1
Algeiba C
Decent food and a variety of offerings for a zoo cafe, but the customer service each time we visit is less than average.
Atmosphere: 2
Food: 3
Service: 2
Mary Quintrall
Great selection. Prices are not bad for inside the park. Nice to get a hot food break on a chilly day. We had coffee, chili, pretzel and all were good. Employees are really nice. It could’ve been faster so we could get back to it. Purell dispenser was empty.
Atmosphere: 4
Food: 5
Service: 4
Matthew Ruckman
Ordered a triple espresso and got a single. No effort made to correct, which is ridiculous given how many people were at the counter.
Atmosphere: 3
Food: 1
Service: 1
shaun ripley
I’ll keep this simple. It’s the only place in the zoo you can get an adult beverage but if you have kids and want to rent a stroller they take your id. The line is long so get your drinks before you take care of your kids. They wouldn’t even call over to check the date. Not mad I couldn’t have a beer but I’m upset that the way it was set up didn’t allow me to. The staff definitely didn’t care and I could feel the smirks as I left.
Atmosphere: 1
Service: 1
Rustam Kravchenko
Everything was good but the indoor dining was not cleaned there was a lot of food and crumbs on the
Atmosphere: 2
Food: 4
Service: 5
Recommended dishes: Crispy Bacon Ranch
Brian Lin
Not expecting too much for a restaurant in a zoo, but it was actually quite good. Fish and chips was crispy and flavorful. The staff was also friendly and helpful, which is a plus.
They gave me and my 2 friends complimentary ice cream because our orders took a while.Great customer service!
Atmosphere: 5
Food: 5
Service: 5
Jesse James White
No line for a weekday lunch. The team members were kind, inclusive, and efficient. Food was normal zoo food. Chicken was hot, fries were not. Tables on the patio could use more regular cleaning.
H Z
I ordered a kids meal including a carton of milk for my daughter yesterday when we were at Zoo. But when I went to pick up my meal. There was no milk. This was not a big deal, but the thing was the lady giving me the milk later didn’t say anything, no apologizes. And her face looked like it’s my fault and I gave her trouble. They really need to improve their customers service.
HANGPING ZHENG
I ordered a kids meal including a carton of milk for my daughter yesterday when we were at Zoo. But when I went to pick up my meal. There was no milk. This was not a big deal, but the thing was the lady giving me the milk later didn’t say anything, no apologizes. And her face looked like it’s my fault and I gave her trouble. They really need to improve their customers service.
Menu is hit or miss. The pot roast sandwich was not bad, while the chicken tenders were mediocre. Wish I had just packed lunches.
Atmosphere: 3
Food: 2
Service: 3
Recommended dishes: Chicken Tenders, BBQ Beef Brisket Sandwich
Typical Cafe food (more like fast food) and atmosphere, but as others said suuper long wait. We got a bowl of soup and fries with chicken tenders - it took 30 minutes to get. When mentioned to staff was just mer with blank stare... Not very thought out process, I mean it's mostly families with kids that are ordering food (maybe consider that). It's just hard to understand why there's a huge line to order (how difficult can it be to put in an order of fries and bowl of soup) and then the wait for the food is just about the same as any fine dining restaurant that you order a full meal at. But then again they are your only choice after you've bought a annual membership or paid a decent day rate to enter into the zoo, so it's not like our reviews are really going to matter. Welcome to the zoo!
Atmosphere: 4
Food: 4
Service: 1
Rude staff, dirty tables, excessively slow. Food was edible but pricey for what it was.
Atmosphere: 1
Food: 2
Service: 1
Worst customer service Ever, I will never buy again.
We had an order and the lady did not say that they did not have it, she just went and changed our order. When I went back to talk to them they were pretty rude. She did not apologize about changing our order. I continued to wait and someone else took over with orange hair, did not introduce himself or anything. He was angry and act like he is the one who's upset. I let him know that the order is wrong and that's not what we wanted and he started to convince me that it is the same thing. I was like no it's not.
Instead of saying oh no we made a mistake he started to have an attitude. The other girl standing next to him with blue or purple hair kept laughing at me every time I say something. Over all real bad experience, by the time i am done talking to them my food was cold so we just left.
Don't trust these people.
Atmosphere: 1
Food: 1
Service: 1
Decent food and a variety of offerings for a zoo cafe, but the customer service each time we visit is less than average.
Atmosphere: 2
Food: 3
Service: 2
Great selection. Prices are not bad for inside the park. Nice to get a hot food break on a chilly day. We had coffee, chili, pretzel and all were good. Employees are really nice. It could’ve been faster so we could get back to it. Purell dispenser was empty.
Atmosphere: 4
Food: 5
Service: 4
Ordered a triple espresso and got a single. No effort made to correct, which is ridiculous given how many people were at the counter.
Atmosphere: 3
Food: 1
Service: 1
I’ll keep this simple. It’s the only place in the zoo you can get an adult beverage but if you have kids and want to rent a stroller they take your id. The line is long so get your drinks before you take care of your kids. They wouldn’t even call over to check the date. Not mad I couldn’t have a beer but I’m upset that the way it was set up didn’t allow me to. The staff definitely didn’t care and I could feel the smirks as I left.
Atmosphere: 1
Service: 1
Everything was good but the indoor dining was not cleaned there was a lot of food and crumbs on the
Atmosphere: 2
Food: 4
Service: 5
Recommended dishes: Crispy Bacon Ranch
Not expecting too much for a restaurant in a zoo, but it was actually quite good. Fish and chips was crispy and flavorful. The staff was also friendly and helpful, which is a plus.
Atmosphere: 4
Food: 4
Service: 5
Restaurantji Recommends
They gave me and my 2 friends complimentary ice cream because our orders took a while.Great customer service!
Atmosphere: 5
Food: 5
Service: 5
No line for a weekday lunch. The team members were kind, inclusive, and efficient. Food was normal zoo food. Chicken was hot, fries were not. Tables on the patio could use more regular cleaning.
I ordered a kids meal including a carton of milk for my daughter yesterday when we were at Zoo. But when I went to pick up my meal. There was no milk. This was not a big deal, but the thing was the lady giving me the milk later didn’t say anything, no apologizes. And her face looked like it’s my fault and I gave her trouble. They really need to improve their customers service.
I ordered a kids meal including a carton of milk for my daughter yesterday when we were at Zoo. But when I went to pick up my meal. There was no milk. This was not a big deal, but the thing was the lady giving me the milk later didn’t say anything, no apologizes. And her face looked like it’s my fault and I gave her trouble. They really need to improve their customers service.
Very decent for a cafeteria in a kid's place
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