Red Robin Gourmet Burgers and Brews

Must have been training new servers. Pretty un organized. Usually spot on. Food is great.

Atmosphere: 3

Food: 5

Service: 3

Recommended dishes: Red Robin Gourmet Cheeseburger

Don't sit in the bar. They will ignore you.

Red Robin…. yuuuucccckkk! Should be their catch phrase! Went to Red Robin last night and I will not be going back! As soon as we walked in no one was at the front desk to sit us. We waited and waited as we watched staff walk around. When we were seated, we looked around the restaurant and it was filthy and dirty!! The server was nice so I have no complaints there. Our chicken wings looked weird and had a rubber taste I could not eat them!! The fries were soggy and not hot or warm but cold and greasy. Me and my husband couldn’t even eat the burgers as they were lukewarm, soggy, and over covered with onions. We were so disappointed and grossed out we asked for to go boxes and left! This location is gross, dirty, food was disappointing and disgusting 🤢

R.R in Tacoma WA
We stopped in to get some dinner as we had to just be in town during evening rush hour.
A typical R.R. the wait was ferocious so we decided to go ahead and eat at the BAR area.
We finally had a waiter come to us. We made sure we ordered. Eventhough our waitress was pleasant and all, she kept calling us " LOVES"; as in saying like " yes, I'll be right back with those drinks Loves".
I get that it's probably part of that particular person's upbringing or background but we kinda cringed on it. It just felt weard for someone to refer to us as " loves" ... anyways...
All else was mostly OK. We got some of the cheesy bread twists as a appetizer and then there pizza. Bread was hot and yummy. The pizza just was "ok"
I think the most annoying part was waiting forever for our waitress to finally return so we could get a to_ go box.
The interesting thing about R.R's is that they don't bring you a bill like other restraunts it's on the table tablet that's there. So sometimes it's a pain to be able to figure out if your waiter has yet inputed your bill so you can mess with that tablet and figure out paying. Sorta a compete disconnect from your waiter staff at the end of your meal. You need to order, get your food, get refills , pay your bill and get a to_ go box ( if needed) but then by time your about 2/3 done it's much harder to get ahold of your server, YET they want some big_ ass tip on top of your bill.

Atmosphere: 3

Food: 3

Service: 3

James who was NOT our server did everything. Our server Kennedy did NOT fill our drinks, bring our food, she did not even take our order. Foid was ice cold when we got it. I meam absolutely DISGUSTING!! I ate some of the patty but nothing else. It was NOT EDIBLE! There "bottomless" sides is a JOKE. When you ask refill they bring 6 fries to SHARE. Not six sides of fries... six single fries. It was soooooo disgusting and horrible that I did not even take my b-day dessert. We would have spent a LOT more we all planned on getting dessert but service and food was THAT BAD!! I was a server for TEN YEARS I always tip at least 20% most of the time 30 to 40%. Unfortunately this time I only gave 12% and THAT WAS TOO MUCH!!!

Atmosphere: 2

Food: 1

Service: 1

Clean restaurant with good food, relatively fast service, and kind employees. I definitely recommend it.

Atmosphere: 5

Food: 5

Service: 4

The place looked dirty, the service was terrible. TOOK TOO long to get our drinks, over an hour to get our food ( we had a one yesr old with us) and all the food was cold. Very. Very disappointed as we normally like Red Robin but not this one.

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Simply Grilled Chicken Salad

The strawberry lemonade is fabulous real strawberries in it great birthday meal

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: French Fries

I have had multiple screw ups with this red robin and the door dash people who accept the orders. Orders wrong, or cold. Dashers stealing my food.

Atmosphere: 3

Food: 4

Service: 2

Terrible service greasy hamburgers you guys must do better

Atmosphere: 1

Food: 1

Service: 1

Worst experience I have ever had at red Robbin I’m very disappointed.me and my husband came in and sat in the bar area and waited 15 minutes for service and someone else came in and the waiter said he was going to help that person first and gave a big attitude when we said we were here first the mager had even walked by before the waiter did to drop food off at another table and didn’t say a word! I don’t know who taught these people customer service but they need some more training.wont be back!

Atmosphere: 1

Service: 1

Excellent service all around. Great job.

Atmosphere: 5

Food: 4

Service: 5

Server was very attentive. Clean.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Simply Grilled Chicken Salad

Good food

Atmosphere: 5

Food: 5

Service: 5

******Full disclosure I am a stockholder. But its because I have always gone there.*******Still the same Red Robin you know and love. My faves are buzz clucks and fries, and smoke and pepper. Fish and chips are on par with some of the local places if not then better. Ribs are also pretty good for fast casual. I didn't see the attraction of pizza until I tried it. Skip the sweet potato fries unless they guarantee they will come hot. Happy hour discounts could be better. The healthier options are there but could also be improved.

Kid-friendliness: Great kid selection and prices. Wednesday is till kids eat cheaper night.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Towering Onion Rings, Root Beer Float, Whiskey River BBQ