I debated about making this complaint,I didn't want to get anyone in trouble and I did call and talked to the manager about my issue,this is not the first time and I'm sure it has happened before,first off I understand a horrible morning, afternoon or evening,but that is no excuse to give customers a attitude, I did nothing wrong but go there before 930/10 and ordered some subs one was made and I told her I decided to get another one and she had a attitude because I NEED TO TELL HER THIS BEFORE then she proceeded to have a attitude and slam the cabinet and toast door shut,this has happened before with the same employee usually on weekends the last time before today when I come in was 4/19/25 (same employee and attitude) I love this place and don't want to have to go to another one because this employee doesn't understand great customer service,but unfortunately until this employee is gone I'll be going to Pearl Street 😔 which is rather far from me . Please can someone do something about her ?!!!!!
Thank you to the manager Kim for answering the phone today and letting me tell you about my experience that has happened over the last two visits, the respect and her apology was very kind and I appreciate her listening too me
keep up the great work to all the other employees
Unknown User
Horrible customer service and was told in a rude tone that there was 5 people taking orders at 7:48 and refused service. Explains why Subway isn’t getting any business bc they keep hiring rude employees.
Gwen SPARKS
Not only does Cameron not only not know how to make a sandwich and charge correctly, he can’t even do simple math . Without realizing it he charged me for a footlong cold cut sub when I only got a 6in . He was also very much rushing me in fact his co worker around 4 pm told him to slow down and stop rushing me . He charged me 12.07 I handed him a 20 and was getting ready to hand him home 7 cents When he told me he couldn’t take the seven cents because he already put $20 into the computer. I told him it was very easy that instead of giving me back eight dollars and some change he could give me 8.00 back. He refused . Never handed me a receipt or anything Except the worst sandwich I’ve ever had from this Subway. I just called him this evening at 7:20 and asked how much a 6 inch cost and it was apparently three dollars and something less than a foot-long I told him that he charged me 12.07 He admitted that that was for a foot-long even though all I got was a 6 inch. I asked to speak to his manager he said he didn’t have any. He also said there was nobody else on duty except himself. He was extremely rude to me and as a regular customer, this is somebody you don’t need representing your business in any way shape or form.
Kevin P
They've raised some metal barrier so that you can't see your food being made anymore. Thats like a hibachi restaurant putting up a barrier between the table and the flat top.
Trace B
I had a great experience last Thursday at this location. So refreshing compared to my negative experience at another location. As soon as I walked in the first thing I noticed was how clean it was. The floor, the tables, the seats, the food and condiments. And then the customer service was GREAT!!! Zyana and Avery, both greeted me as soon as I entered. I was even asked how my day had been. The customer service and cleanliness alone will bring me back. Not to mention that the sandwiches tasted the best that I've had from Subway in years. Thank you!
Atmosphere: 5
Food: 5
Service: 5
Chevy Racine
Denied access to disabled child to eat.
Service: 1
ATLAS ATBIR
I went there to get my sandwich but the lady who was working there was very rude and disrespectful unprofessional she had an attitude I don’t know why please make sure u guys hire some Professional and respectful she was old lady with red hair
Atmosphere: 1
Food: 1
Service: 1
Lucy Poehlein
Sir Le Land provided me and my family with the best service one could possibly experience. I didn’t except to cry tears of joy when I came in to get my foot long roast beef today, but leeland has that sort of influence on people. Couldn’t have asked for better sub boy. I did have a suspicious movement in the restroom soon after my visit, but lew land made it worth it.
Atmosphere: 4
Food: 1
Service: 5
Lord Kiza
The guy Leland i think it was or maybe Liam Something with an L you guys gotta give him a raise or something best customer service ive ever received was having a bad day and he said some really nice things you guys have a solid worker would definitely recommend you ask him to make your sandwich solid employees who treat customers like family
Came in at 9:11am. Open sign was on and hours posted said open at 8:30am. The door was locked and what looked like a customer was inside. But female employee yelled at the door that they were closed? Post a sign or update your hours. Wasted our
Atmosphere: 1
Food: 1
Service: 1
Tanya Petrov
Extremely rude customer service. I came in at 8:15 and the door was locked (tgey open at 8). The employee noticed me by the door and after a few minutes unlocked the door. Instead of greeting me she said, "yeah?" "You here for pick up?" - she went on with a negative attitude which made me just leave.
Atmosphere: 1
Food: 1
Service: 1
Hailey Gogo Kirkland
My fiance and I normally come here all the time. But today, there was a guy and girl working. The guy started making my sandwich wrong. He put enough meat on both of our sandwiches for a 6in and we got 12in. Example, I got steak, and he put one scoop on the whole 12in. And he put 4 slices of turkey on a 12in. And the girl working (i believe is the manager) had her kids running around and grabbing bags of chips to eat in the lobby. Im very disappointed. Won't be coming here again. A waste of money, when I should have gotten 6in. But paided for 12in.
Atmosphere: 1
Food: 1
Service: 1
Hailey Kirkland
My fiance and I normally come here all the time. But today, there was a guy and girl working. The guy started making my sandwich wrong. He put enough meat on both of our sandwiches for a 6in and we got 12in. Example, I got steak, and he put one scoop on the whole 12in. And he put 4 slices of turkey on a 12in. And the girl working (i believe is the manager) had her kids running around and grabbing bags of chips to eat in the lobby. Im very disappointed. Won't be coming here again. A waste of money, when I should have gotten 6in. But paided for 12in.
Eat fresh
I debated about making this complaint,I didn't want to get anyone in trouble and I did call and talked to the manager about my issue,this is not the first time and I'm sure it has happened before,first off I understand a horrible morning, afternoon or evening,but that is no excuse to give customers a attitude, I did nothing wrong but go there before 930/10 and ordered some subs one was made and I told her I decided to get another one and she had a attitude because I NEED TO TELL HER THIS BEFORE then she proceeded to have a attitude and slam the cabinet and toast door shut,this has happened before with the same employee usually on weekends the last time before today when I come in was 4/19/25 (same employee and attitude) I love this place and don't want to have to go to another one because this employee doesn't understand great customer service,but unfortunately until this employee is gone I'll be going to Pearl Street 😔 which is rather far from me . Please can someone do something about her ?!!!!!
Thank you to the manager Kim for answering the phone today and letting me tell you about my experience that has happened over the last two visits, the respect and her apology was very kind and I appreciate her listening too me
keep up the great work to all the other employees
Horrible customer service and was told in a rude tone that there was 5 people taking orders at 7:48 and refused service. Explains why Subway isn’t getting any business bc they keep hiring rude employees.
Not only does Cameron not only not know how to make a sandwich and charge correctly, he can’t even do simple math . Without realizing it he charged me for a footlong cold cut sub when I only got a 6in . He was also very much rushing me in fact his co worker around 4 pm told him to slow down and stop rushing me . He charged me 12.07 I handed him a 20 and was getting ready to hand him home 7 cents When he told me he couldn’t take the seven cents because he already put $20 into the computer. I told him it was very easy that instead of giving me back eight dollars and some change he could give me 8.00 back. He refused . Never handed me a receipt or anything Except the worst sandwich I’ve ever had from this Subway. I just called him this evening at 7:20 and asked how much a 6 inch cost and it was apparently three dollars and something less than a foot-long I told him that he charged me 12.07 He admitted that that was for a foot-long even though all I got was a 6 inch. I asked to speak to his manager he said he didn’t have any. He also said there was nobody else on duty except himself. He was extremely rude to me and as a regular customer, this is somebody you don’t need representing your business in any way shape or form.
They've raised some metal barrier so that you can't see your food being made anymore. Thats like a hibachi restaurant putting up a barrier between the table and the flat top.
I had a great experience last Thursday at this location. So refreshing compared to my negative experience at another location. As soon as I walked in the first thing I noticed was how clean it was. The floor, the tables, the seats, the food and condiments. And then the customer service was GREAT!!! Zyana and Avery, both greeted me as soon as I entered. I was even asked how my day had been. The customer service and cleanliness alone will bring me back. Not to mention that the sandwiches tasted the best that I've had from Subway in years.
Thank you!
Atmosphere: 5
Food: 5
Service: 5
Denied access to disabled child to eat.
Service: 1
I went there to get my sandwich but the lady who was working there was very rude and disrespectful unprofessional she had an attitude I don’t know why please make sure u guys hire some
Professional and respectful she was old lady with red hair
Atmosphere: 1
Food: 1
Service: 1
Sir Le Land provided me and my family with the best service one could possibly experience. I didn’t except to cry tears of joy when I came in to get my foot long roast beef today, but leeland has that sort of influence on people. Couldn’t have asked for better sub boy. I did have a suspicious movement in the restroom soon after my visit, but lew land made it worth it.
Atmosphere: 4
Food: 1
Service: 5
The guy Leland i think it was or maybe Liam Something with an L you guys gotta give him a raise or something best customer service ive ever received was having a bad day and he said some really nice things you guys have a solid worker would definitely recommend you ask him to make your sandwich solid employees who treat customers like family
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Came in at 9:11am. Open sign was on and hours posted said open at 8:30am. The door was locked and what looked like a customer was inside. But female employee yelled at the door that they were closed? Post a sign or update your hours. Wasted our
Atmosphere: 1
Food: 1
Service: 1
Extremely rude customer service. I came in at 8:15 and the door was locked (tgey open at 8). The employee noticed me by the door and after a few minutes unlocked the door. Instead of greeting me she said, "yeah?" "You here for pick up?" - she went on with a negative attitude which made me just leave.
Atmosphere: 1
Food: 1
Service: 1
My fiance and I normally come here all the time. But today, there was a guy and girl working. The guy started making my sandwich wrong. He put enough meat on both of our sandwiches for a 6in and we got 12in. Example, I got steak, and he put one scoop on the whole 12in. And he put 4 slices of turkey on a 12in. And the girl working (i believe is the manager) had her kids running around and grabbing bags of chips to eat in the lobby. Im very disappointed. Won't be coming here again. A waste of money, when I should have gotten 6in. But paided for 12in.
Atmosphere: 1
Food: 1
Service: 1
My fiance and I normally come here all the time. But today, there was a guy and girl working. The guy started making my sandwich wrong. He put enough meat on both of our sandwiches for a 6in and we got 12in. Example, I got steak, and he put one scoop on the whole 12in. And he put 4 slices of turkey on a 12in. And the girl working (i believe is the manager) had her kids running around and grabbing bags of chips to eat in the lobby. Im very disappointed. Won't be coming here again. A waste of money, when I should have gotten 6in. But paided for 12in.
Atmosphere: 1
Food: 1
Service: 1
Good service and yummy sandwich!
Atmosphere: 5
Food: 5
Service: 5
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