Subway
7701 Steilacoom Blvd SW, Tacoma
(253) 584-6379
Recent Reviews
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The young lady behind the counter gave us the best service we've had in a very long time! I ordered the Philly Cheesteak foot long. She asked if I would like the onions and peppers toasted with the bread - great idea!
She listened when I said my husband and I were going to share the sandwich. He wanted pepperchinies; she asked if I wanted them, too. She was just thoroughly nice!! It is now 4:00 pm on Thursday, April 3. We just left, so you managers should be able to figure out her name. Please reward this lovely lady!! Thank you!!
YES the bread is great.THE beverage's are best!
I have stopped here multiple times. I think it is one of the better Subways in the area.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: The Boss
There was sauce all over the counter. One of the servers removed a loose hair she saw hanging off her glasses directly over the food! The other server was constantly sniffling her nose right at the food counter (maybe wear a mask when at work).
This place needs an overhaul!!!
Atmosphere: 1
Food: 2
Service: 1
Recently at a conference nearby, we ordered 4 sandwiches through the Subway app. All orders were in by 10:40 for a 11:30 pickup. When we arrived to pickup our orders, they claimed to not have them all. They did. It took another 45 minutes for them to make our 4 sandwiches. They continued making other orders, even when we were standing right in front of them.
Beyond bad service at the store, I made a complaint online and the response I got from Ashley was "At Subway, we often promote different products in new, creative ways in order to keep things fresh and appeal across the broad spectrum of our loyal customers. I appreciate your feedback and the time you took to share your point of view. I apologize your last visit did not meet your expectation."
Obviously didn't even read the complaint. The sandwiches are good, but too expensive and not worth the issues.
Atmosphere: 3
Food: 4
Service: 1
The servers were very rude by talking to each other while prepairing my orders. They were really nice, helpful and both attentive to previous customer who were ahead of me and both hand to hand, but as soon as it was my turn, they didn't care at all. I ask myself, is this because of my skin color or what?
Atmosphere: 1
Food: 5
Service: 1
I WAS NOT THERE .
Ordered ahead and Maria had it all ready when we arrived. Sandwiches as ordered and as expected. The new churro was off, wouldn’t recommend.
Atmosphere: 4
Food: 4
Service: 5
I didn’t get to get the girls name from today but I had an online order and went in and although she had a long day herself she was still super friendly and made our food great! She deserves an extra day off or some extra money on her next check. she really went above and beyond, especially being the only one working and having an inspection the same day! she looked stressed but she definitely made our experience great!! thank you!!!
Atmosphere: 5
Food: 5
Service: 5
Ordered ahead and Maria had it all ready when we arrived. Sandwiches as ordered and as expected. The new churro was off, wouldn’t recommend.
Restaurantji Recommends
The lady who helped us was freaking amazing!!!!!! I think her name tag was Sav(?). She was so accommodating and helpful I can't say enough nice things about her. She is the only reason I will be back there.
Atmosphere: 5
Food: 5
Service: 5
That is a straight lie!!! Nasty food! Super rude employees!!! Waste of money for sure!!! 33 dollars for nasty sandwiches!! Even remade them and the still sucked. This employee Mariah needs to be fired. Absolutely no customer service. Attitude all the way!!! She has no business at subway. She can't even make sandwiches!!
Atmosphere: 1
Food: 1
Service: 1
More then a little disappointed after coming in here. Once someone came up front to take my order I told them exactly what I wanted, but unfortunately as they were putting the meat on for a meatball double protein I had to remind them twice that I asked for double meat. When they eventually looked to respond they said that "it won't fit" first time I've ever heard a subway employee think that double meat won't work on a meatball, on top of that after saying that they said they didn't even think you can do double meat on a meatball, something I've never had issue with. Immediately afterward this employee was repeatedly rude and giving attitude regarding the sandwhich. After putting it in to toast they said nothing and went to the register to ring it up, and without even looking at me they stared down at the and said "that it?" Comtinuing the streak of attitude. When my sandwhich was done and on the board there was no asking what toppings I wanted, they stood there staring at the board waiting. Overall one of the worst experiences I've ever had with someone in customer service.
Atmosphere: 1
Food: 1
Service: 1
Seems like everytime I eat there I always tell myself I'm not going back they just need fresh bread its always hard and try not letting the lettuce get brown if it does throw it out don't serve it, other than that it's a great
Atmosphere: 5
Food: 2
Service: 5
The person working completely and utterly rude and should never work customer service ever, never said hi to me when i walked in never smiled could hardly hear her, I thought she asked what condiments I wanted on my sandwich. but asked if I wanted it toasted then when we got to the part where we were putting things on my sandwich, she didn’t put any mayo or mustard on, so I finally said forget it and I walked out never again will I ever go to this subway the girl working should be fired and never again work customer service. She was completely an utterly rude.
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