I love my wings WELL DONE. I certainly appreciate the option.
Today I am heartbroken as the Sweet CHILI Glaze is gone.
Gone like yesterday,.
Please bring it back Mr WingStop dude? Pretty please with SWEET CHILI Glaze on top?🙏😭
Alicia Bell
I placed an order online for my family for dinner. Once I returned home, I discovered the food was ice cold. I took the food back to the store and I was told that they could remake my food or I would receive a refund within 5 to 7 days. My issue was this was the refund was not processed. I was expected to take the word of the woman in charge. She told me that she could text her area manager a copy of my receipt so they can process the refund as she could not process it in the. She then took a call from her manager, Robert, who told me the same thing that they stand on. I would receive a refund within 5 to 7 days with no proof of this refund with me leaving the store. I was told that I could either except that or they could remake my food. Not to mention there were multiple employees playing in the back cooking area. I didn’t trust this at this point. I feel this is very unjust. Very unacceptable and not good customer service. Wingstop do better!!
Mike Milford
Waited over 2 hours for a delivery. When the first driver showed up the order wasn’t ready when they said. So when the second driver showed up they closed early. Worse service not just this time but every time. What a shame the food is good but the service is beyond terrible. Please don’t waist your time. Now to try to get a refund that I paid for but never got.
Joseph kush
Don't bother ordering delivery from here. Most likely you'll never receive your food.
Atmosphere: 1
Food: 5
Service: 1
Maylyn Rivera
Service wasn't so bad. The place was way to small and crowded when I came by earlier. I rate it 3 stars because dip was on thing that was good . Wings were dry and fries only tasted good with the ranch dip.
Atmosphere: 1
Food: 3
Service: 3
Recommended dishes: Chicken Wings
Cynthia Camacho Soto
pedí alitas plain (sin empanado), no tenían sabor, el cuerito mongo, sin tostar y no estaban completamente cocinadas. San Germán, PR
Karla Hayre Bustamante
Today I went to the restaurant at the Tooele location. I ordered an order of just a combo to eat in and they never delivered it to me. I waited 58 minutes and until I had to ask them to refund my money. After waiting so long, the manager took a long time to even make the refund. The fries were burnt. They gave preference to online orders. When I arrived there were no people, but waiting 58 minutes for them to give you the food plus 15 minutes to get your money back. I do not recommend it. The place is very poorly managed and has more than 20 employees and the manager standing there looking at everyone without taking action. Ufff, terrible. I saw orders with burnt fries. People complained about the cold food. Waiting so long and the food being cold is no way.
Nicole Dunbar
I went in to get a 10 piece lemon pepper chicken waited 40 minutes for food get home I had 8 piece of chicken with feathers on it. Went back to store manager was rude and had no remorse very disappointed
Atmosphere: 1
Food: 1
Service: 1
Shrinivas Poojari
GREAT CUSTOMER SERVICE +1 8O5 41O 56OO NO NONSENSE and GREAT ASSISTANCE!!!
Wings without sauce, burnt fries , tiny portions, that's what you get.
Atmosphere: 4
Food: 1
Service: 3
Heather Rae
Ordered a 50 piece lemon pepper wings. We received wings with feathers still all over them. Fried up feathers. 😳
Called customer service x3. Sent pictures. Left a message for the store we bought them at. No communication back from customer service or the store.
Horrible customer service. Didn't do anything to make it right.
Hazel McGlown
we spent $45 from Whipple location Hayward and requested well done received the order over cooked. Because I had no way to return the food they would not refund…
Carlos Perez
I ordered delivery through their website, not only did it take them 1 hour to get my order but the driver forgot half of my family's dinner.
Doordash said they are not responsible for reimbursement until wingstop sends them a ticket because I ordered from wingstop app not doordash app, the manager at wingstop said she would do a refund for what the driver forgot, meanwhile our dinner was done for, my pregnant wife and I did not get to eat because the half that was delivered was basically for our teenagers.
The Manager here said she will call me back to see what could be done. It's been 3 days and I have not heard from them. Terrible service, terrible delivery, high priced food for small popcorn boneless wings. She wouldn't even give me Corporate's office number, she said she would ask her regional manager first.
Atmosphere: 1
Food: 1
Service: 1
Tellisha Silva
Delivered half my order. Tried to blame the driver. Then when i went to the store they lied. The driver showed up and said they only give him 2 orders. They were rude the entire time!
I love my wings WELL DONE. I certainly appreciate the option. Today I am heartbroken as the Sweet CHILI Glaze is gone. Gone like yesterday,. Please bring it back Mr WingStop dude? Pretty please with SWEET CHILI Glaze on top?🙏😭
I placed an order online for my family for dinner. Once I returned home, I discovered the food was ice cold. I took the food back to the store and I was told that they could remake my food or I would receive a refund within 5 to 7 days. My issue was this was the refund was not processed. I was expected to take the word of the woman in charge. She told me that she could text her area manager a copy of my receipt so they can process the refund as she could not process it in the. She then took a call from her manager, Robert, who told me the same thing that they stand on. I would receive a refund within 5 to 7 days with no proof of this refund with me leaving the store. I was told that I could either except that or they could remake my food. Not to mention there were multiple employees playing in the back cooking area. I didn’t trust this at this point. I feel this is very unjust. Very unacceptable and not good customer service. Wingstop do better!!
Waited over 2 hours for a delivery. When the first driver showed up the order wasn’t ready when they said. So when the second driver showed up they closed early. Worse service not just this time but every time. What a shame the food is good but the service is beyond terrible. Please don’t waist your time. Now to try to get a refund that I paid for but never got.
Don't bother ordering delivery from here. Most likely you'll never receive your food.
Atmosphere: 1
Food: 5
Service: 1
Service wasn't so bad. The place was way to small and crowded when I came by earlier. I rate it 3 stars because dip was on thing that was good . Wings were dry and fries only tasted good with the ranch dip.
Atmosphere: 1
Food: 3
Service: 3
Recommended dishes: Chicken Wings
pedí alitas plain (sin empanado), no tenían sabor, el cuerito mongo, sin tostar y no estaban completamente cocinadas. San Germán, PR
Today I went to the restaurant at the Tooele location. I ordered an order of just a combo to eat in and they never delivered it to me. I waited 58 minutes and until I had to ask them to refund my money. After waiting so long, the manager took a long time to even make the refund. The fries were burnt. They gave preference to online orders. When I arrived there were no people, but waiting 58 minutes for them to give you the food plus 15 minutes to get your money back. I do not recommend it. The place is very poorly managed and has more than 20 employees and the manager standing there looking at everyone without taking action. Ufff, terrible. I saw orders with burnt fries. People complained about the cold food. Waiting so long and the food being cold is no way.
I went in to get a 10 piece lemon pepper chicken waited 40 minutes for food get home I had 8 piece of chicken with feathers on it. Went back to store manager was rude and had no remorse very disappointed
Atmosphere: 1
Food: 1
Service: 1
GREAT CUSTOMER SERVICE +1 8O5 41O 56OO NO NONSENSE and GREAT ASSISTANCE!!!
BBQ tenders had very little sauce.
Atmosphere: 3
Food: 2
Service: 3
Restaurantji Recommends
Wings without sauce, burnt fries , tiny portions, that's what you get.
Atmosphere: 4
Food: 1
Service: 3
Ordered a 50 piece lemon pepper wings. We received wings with feathers still all over them. Fried up feathers. 😳 Called customer service x3. Sent pictures. Left a message for the store we bought them at. No communication back from customer service or the store. Horrible customer service. Didn't do anything to make it right.
we spent $45 from Whipple location Hayward and requested well done received the order over cooked. Because I had no way to return the food they would not refund…
I ordered delivery through their website, not only did it take them 1 hour to get my order but the driver forgot half of my family's dinner.
Doordash said they are not responsible for reimbursement until wingstop sends them a ticket because I ordered from wingstop app not doordash app, the manager at wingstop said she would do a refund for what the driver forgot, meanwhile our dinner was done for, my pregnant wife and I did not get to eat because the half that was delivered was basically for our teenagers.
The Manager here said she will call me back to see what could be done. It's been 3 days and I have not heard from them. Terrible service, terrible delivery, high priced food for small popcorn boneless wings. She wouldn't even give me Corporate's office number, she said she would ask her regional manager first.
Atmosphere: 1
Food: 1
Service: 1
Delivered half my order. Tried to blame the driver. Then when i went to the store they lied. The driver showed up and said they only give him 2 orders. They were rude the entire time!
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