food was good, manager roche helped me with my pickup order! just as good as it used to
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chips
Charles
"Not free" birthday pastry.The kiosk offered me a free pastry for my birthday month, but all it did was discount the pastries. My free item would cost me $2.50!Oh well. I like Panera and eat there often, but hey, don't offer something "free" then charge for it ???
MO POLANI
This place is better than all the other Panera Breads.Mosage is a wonderful person, greets everyone who walks in and has all the patience in the world, and with a smile takes the customer's orders.But to my surprise, I found my "Bayarea Girl", Zoe (Manager), who was very helpful to take my catering orders, Inspite she being Very Busy she spoke to me for few minutes.I am really Dazzled to see so many sales Qualities she possesses, and without wasting time, she came up with orders to cater 12 folks, and within a few minutes, I had my receipt, and everything was set up to pick the food tomorrow.Zoe is very professional, and her manners and etiquette are at par, She will always be an asset to any organization she works.People like her bring repeat customers to your doorsteps.All in all, it was a wonderful, warm experience on a cold rainy evening in Washington ??
Like any other chain company, it's hit or miss. Just depends on who is working that day and what mood they're in. Service was poor and they were unhelpful when my gift card had issues.I ordered a hot, Caramel Crunch Latte since I tried it for the first time a few weeks ago at Panera Bread at The Landing and it was delicious! They never called us out when it was finished so we sat there for awhile patiently waiting. Thankfully, the drink was hot but didn't taste the same and wasn't very good.I've come to the conclusion after multiple trips to both that the food and service is better at The Landing, so we won't be utilizing this Panera location anymore.
Atmosphere: 5
Food: 2
Service: 2
Dance Fire
I've ordered a few times on the app (2x for pickup here). Upon request, I ask to fill my soup to the very top, close to the lid and know one cannot (seem to) follow simple directions.The dining area needs reconfiguration or needs an expansion because 1. there's usually no seating available and 2. the entire area is too compact.The soups here don't have the same consistency compared to the ones at the Kent & Fed. Wy. location. However, I do like their bread better here.
Atmosphere: 1
Food: 2
Service: 2
Aileen M Cruz
Love Panera Bread! Been coming to the last location since 2016, and since Covid pandemic, the quality in the service has declined sadly. I came in recently with my daughter and my niece on February 4, 2024. They were short staffed. One of the employees that was cleaning the tables look like she wasn’t happy. She did not greet us, even when we met eye ?️ to eye ?️ upon passing by.I also recognized that the bread for the sandwich has gotten even smaller. However, the food was so delicious . ?
Atmosphere: 3
Food: 4
Service: 4
Joe Tilghman
Decent, but not as good as it used to be unfortunately.
Kevin Holub
This is the Panera I remember when they first started. The sandwich bread thickness, quality, and amount of ingredients were superb. Great job to all who worked there, you nailed it. Keep up the good work and great service.We hail from Oregon, and it was a pleasure seeing what the Keizer/Salem Oregon locations used to be.
Atmosphere: 5
Food: 5
Service: 5
Ernesto Mencia
Excellent service from the staff and a very nice place to enjoy breakfast and a sandwich, I loved this place.
Atmosphere: 5
Food: 5
Service: 5
Nicole Richardson
I placed a larger order online, but had a technical issue that made the order not go through. Their Manager and staff were so helpful when I came into the store and got me my order really fast even though it was a large order. Will definitely cater through this location again.
Holding a funeral/celebration of life for my mother at Bonney Watson funeral home in SeaTac. At suggestion of wife, who’s company uses Panera for catered events. Thought this would be easy. WRONGPlaced $450+ order online on Weds for Saturday 12:45-1:00 pm window, wanted food to be warm as repast was at 1pm. Didn’t receive order confirmation. Called Thursday, phone tree puts you into a loop, but someone finally answered. Girl advised got order, would resend order. Asked if any issues w/delivery time, “no not at all”Day of service 1:05 pm, no delivery, called South Center location, was told driver already left some time ago. Said I would call back in 15 mins if no delivery. 20 mins later, still no delivery. Family/friends waiting. 1:25pm finally get a call from driver, “I’m just getting on International Blvd, traffic is heavy.” Over 45 minutes to go 3 miles? Even with heavy traffic, is not believable.Even when it finally got there driver had terrible attitude, asked if I wanted help setting up, then seemed put out that I said yes, as that’s what was asked on the order. Repast was cut short because food arrived late. Didn’t get a chance to eat sandwich myself until on my way home. Had about a dozen sandwiches was going to give to homeless camp near home, but after how sick I got after eating, couldn’t bare to do so in good conscious so threw sandwiches out.Received online survey to fill out, provided negative feedback. GM Magen calls on cell phone apologizing, saying she wasn’t’ in store, but would provide refund, emailed receipt and phone call Sunday. No contact. Thursday, I call store, GM Magen says she didn’t call because out sick Sun, Mon, Tues, but was going to call Today (Thursday) I asked why not Wednesday. She said she lost my phone number (after being stored on cell phone?) I asked why she didn’t’ get it off the order. GM tells me the order is deleted after 48 hours. I asked then how she was going to call me today (Thurs) if she didn’t have any contact info? Crickets.She said she would refund the entirety of the order and send me email of refund. Asked for my email address and CC, which I provided. I realized after the call she didn’t ask for the order info or the dollar amount. She provided refund that was about $2 off, but if she didn’t’ have the order info, how? She lied to me. She had the info, she had my phone number on the order, and her cell phone.Sent complaint to regional catering manager, who merely deferred me to the Panera customer care team rather than forwarding the complaint themselves. Keep being told that someone would reach out, nobody has reached out except for me to Panera.A bad day with the loss of my mother, made worse by Panera. Would not advise using them for catering or anything else for that matter.
Atmosphere: 1
Food: 2
Service: 1
Frank R.
Holding a funeral/celebration of life for my mother at Bonney Watson funeral home in SeaTac. At suggestion of wife, who's company uses Panera for catered events. Thought this would be easy. WRONGPlaced $450+ order online on Weds for Saturday 12:45-1:00 pm window, wanted food to be warm as repast was at 1pm. Didn't receive order confirmation. Called Thursday, phone tree puts you into a loop, but someone finally answered. Girl advised got order, would resend order. Asked if any issues w/delivery time, "no not at all"Day of service 1:05 pm, no delivery, called South Center location, was told driver already left some time ago. Said I would call back in 15 mins if no delivery. 20 mins later, still no delivery. Family/friends waiting. 1:25pm finally get a call from driver, "I'm just getting on International Blvd, traffic is heavy." Over 45 minutes to go 3 miles? Even with heavy traffic, is not believable. Even when it finally got there driver had terrible attitude, asked if I wanted help setting up, then seemed put out that I said yes, as that's what was asked on the order. Repast was cut short because food arrived late. Didn't get a chance to eat sandwich myself until on my way home. Had about a dozen sandwiches was going to give to homeless camp near home, but after how sick I got after eating, couldn't bare to do so in good conscious so threw sandwiches out. Received online survey to fill out, provided negative feedback. GM Magen calls on cell phone apologizing, saying she wasn't' in store, but would provide refund, emailed receipt and phone call Sunday. No contact. Thursday, I call store, GM Magen says she didn't call because out sick Sun, Mon, Tues, but was going to call Today (Thursday) I asked why not Wednesday. She said she lost my phone number (after being stored on cell phone?) I asked why she didn't' get it off the order. GM tells me the order is deleted after 48 hours. I asked then how she was going to call me today (Thurs) if she didn't have any contact info? Crickets. She said she would refund the entirety of the order and send me email of refund. Asked for my email address and CC, which I provided. I realized after the call she didn't ask for the order info or the dollar amount. She provided refund that was about $2 off, but if she didn't' have the order info, how? She lied to me. She had the info, she had my phone number on the order, and her cell phone. Sent complaint to regional catering manager, who merely deferred me to the Panera customer care team rather than forwarding the complaint themselves. Keep being told that someone would reach out, nobody has reached out except for me to Panera. A bad day with the loss of my mother, made worse by Panera. Would not advise using them for catering or anything else for that matter.
Sindu
After relocating to the PNW, I revisited Panera, a place I hadn't been since my time on the east coast. Last week, I stopped by while in the area. The restaurant was spacious and well-kept. Opted for a grilled cheese and tomato soup, and though the staff was friendly, the grilled cheese was just average. The tomato soup, however, was fantastic. Overall, I'd recommend it for the excellent service and pleasant atmosphere.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Chips, Panera Grilled Cheese and Tomato Soup You Pick 2
Jerry Walton
Okay flavor,okay portion size and
Atmosphere: 3
Food: 3
Service: 3
Sindu K.
After relocating to the PNW, I revisited Panera, a place I hadn't been since my time on the east coast. Last week, I stopped by while in the area. The restaurant was spacious and well-kept. Opted for a grilled cheese and tomato soup, and though the staff was friendly, the grilled cheese was just average. The tomato soup, however, was fantastic. Overall, I'd recommend it for the excellent service and pleasant atmosphere.
food was good, manager roche helped me with my pickup order! just as good as it used to
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chips
"Not free" birthday pastry.The kiosk offered me a free pastry for my birthday month, but all it did was discount the pastries. My free item would cost me $2.50!Oh well. I like Panera and eat there often, but hey, don't offer something "free" then charge for it ???
This place is better than all the other Panera Breads.Mosage is a wonderful person, greets everyone who walks in and has all the patience in the world, and with a smile takes the customer's orders.But to my surprise, I found my "Bayarea Girl", Zoe (Manager), who was very helpful to take my catering orders, Inspite she being Very Busy she spoke to me for few minutes.I am really Dazzled to see so many sales Qualities she possesses, and without wasting time, she came up with orders to cater 12 folks, and within a few minutes, I had my receipt, and everything was set up to pick the food tomorrow.Zoe is very professional, and her manners and etiquette are at par, She will always be an asset to any organization she works.People like her bring repeat customers to your doorsteps.All in all, it was a wonderful, warm experience on a cold rainy evening in Washington ??
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: BBQ Chicken Flatbread, Chipotle Chicken Avocado Melt, Panera Sourdough Melts
Like any other chain company, it's hit or miss. Just depends on who is working that day and what mood they're in. Service was poor and they were unhelpful when my gift card had issues.I ordered a hot, Caramel Crunch Latte since I tried it for the first time a few weeks ago at Panera Bread at The Landing and it was delicious! They never called us out when it was finished so we sat there for awhile patiently waiting. Thankfully, the drink was hot but didn't taste the same and wasn't very good.I've come to the conclusion after multiple trips to both that the food and service is better at The Landing, so we won't be utilizing this Panera location anymore.
Atmosphere: 5
Food: 2
Service: 2
I've ordered a few times on the app (2x for pickup here). Upon request, I ask to fill my soup to the very top, close to the lid and know one cannot (seem to) follow simple directions.The dining area needs reconfiguration or needs an expansion because 1. there's usually no seating available and 2. the entire area is too compact.The soups here don't have the same consistency compared to the ones at the Kent & Fed. Wy. location. However, I do like their bread better here.
Atmosphere: 1
Food: 2
Service: 2
Love Panera Bread! Been coming to the last location since 2016, and since Covid pandemic, the quality in the service has declined sadly. I came in recently with my daughter and my niece on February 4, 2024. They were short staffed. One of the employees that was cleaning the tables look like she wasn’t happy. She did not greet us, even when we met eye ?️ to eye ?️ upon passing by.I also recognized that the bread for the sandwich has gotten even smaller. However, the food was so delicious . ?
Atmosphere: 3
Food: 4
Service: 4
Decent, but not as good as it used to be unfortunately.
This is the Panera I remember when they first started. The sandwich bread thickness, quality, and amount of ingredients were superb. Great job to all who worked there, you nailed it. Keep up the good work and great service.We hail from Oregon, and it was a pleasure seeing what the Keizer/Salem Oregon locations used to be.
Atmosphere: 5
Food: 5
Service: 5
Excellent service from the staff and a very nice place to enjoy breakfast and a sandwich, I loved this place.
Atmosphere: 5
Food: 5
Service: 5
I placed a larger order online, but had a technical issue that made the order not go through. Their Manager and staff were so helpful when I came into the store and got me my order really fast even though it was a large order. Will definitely cater through this location again.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Holding a funeral/celebration of life for my mother at Bonney Watson funeral home in SeaTac. At suggestion of wife, who’s company uses Panera for catered events. Thought this would be easy. WRONGPlaced $450+ order online on Weds for Saturday 12:45-1:00 pm window, wanted food to be warm as repast was at 1pm. Didn’t receive order confirmation. Called Thursday, phone tree puts you into a loop, but someone finally answered. Girl advised got order, would resend order. Asked if any issues w/delivery time, “no not at all”Day of service 1:05 pm, no delivery, called South Center location, was told driver already left some time ago. Said I would call back in 15 mins if no delivery. 20 mins later, still no delivery. Family/friends waiting. 1:25pm finally get a call from driver, “I’m just getting on International Blvd, traffic is heavy.” Over 45 minutes to go 3 miles? Even with heavy traffic, is not believable.Even when it finally got there driver had terrible attitude, asked if I wanted help setting up, then seemed put out that I said yes, as that’s what was asked on the order. Repast was cut short because food arrived late. Didn’t get a chance to eat sandwich myself until on my way home. Had about a dozen sandwiches was going to give to homeless camp near home, but after how sick I got after eating, couldn’t bare to do so in good conscious so threw sandwiches out.Received online survey to fill out, provided negative feedback. GM Magen calls on cell phone apologizing, saying she wasn’t’ in store, but would provide refund, emailed receipt and phone call Sunday. No contact. Thursday, I call store, GM Magen says she didn’t call because out sick Sun, Mon, Tues, but was going to call Today (Thursday) I asked why not Wednesday. She said she lost my phone number (after being stored on cell phone?) I asked why she didn’t’ get it off the order. GM tells me the order is deleted after 48 hours. I asked then how she was going to call me today (Thurs) if she didn’t have any contact info? Crickets.She said she would refund the entirety of the order and send me email of refund. Asked for my email address and CC, which I provided. I realized after the call she didn’t ask for the order info or the dollar amount. She provided refund that was about $2 off, but if she didn’t’ have the order info, how? She lied to me. She had the info, she had my phone number on the order, and her cell phone.Sent complaint to regional catering manager, who merely deferred me to the Panera customer care team rather than forwarding the complaint themselves. Keep being told that someone would reach out, nobody has reached out except for me to Panera.A bad day with the loss of my mother, made worse by Panera. Would not advise using them for catering or anything else for that matter.
Atmosphere: 1
Food: 2
Service: 1
Holding a funeral/celebration of life for my mother at Bonney Watson funeral home in SeaTac. At suggestion of wife, who's company uses Panera for catered events. Thought this would be easy. WRONGPlaced $450+ order online on Weds for Saturday 12:45-1:00 pm window, wanted food to be warm as repast was at 1pm. Didn't receive order confirmation. Called Thursday, phone tree puts you into a loop, but someone finally answered. Girl advised got order, would resend order. Asked if any issues w/delivery time, "no not at all"Day of service 1:05 pm, no delivery, called South Center location, was told driver already left some time ago. Said I would call back in 15 mins if no delivery. 20 mins later, still no delivery. Family/friends waiting. 1:25pm finally get a call from driver, "I'm just getting on International Blvd, traffic is heavy." Over 45 minutes to go 3 miles? Even with heavy traffic, is not believable. Even when it finally got there driver had terrible attitude, asked if I wanted help setting up, then seemed put out that I said yes, as that's what was asked on the order. Repast was cut short because food arrived late. Didn't get a chance to eat sandwich myself until on my way home. Had about a dozen sandwiches was going to give to homeless camp near home, but after how sick I got after eating, couldn't bare to do so in good conscious so threw sandwiches out. Received online survey to fill out, provided negative feedback. GM Magen calls on cell phone apologizing, saying she wasn't' in store, but would provide refund, emailed receipt and phone call Sunday. No contact. Thursday, I call store, GM Magen says she didn't call because out sick Sun, Mon, Tues, but was going to call Today (Thursday) I asked why not Wednesday. She said she lost my phone number (after being stored on cell phone?) I asked why she didn't' get it off the order. GM tells me the order is deleted after 48 hours. I asked then how she was going to call me today (Thurs) if she didn't have any contact info? Crickets. She said she would refund the entirety of the order and send me email of refund. Asked for my email address and CC, which I provided. I realized after the call she didn't ask for the order info or the dollar amount. She provided refund that was about $2 off, but if she didn't' have the order info, how? She lied to me. She had the info, she had my phone number on the order, and her cell phone. Sent complaint to regional catering manager, who merely deferred me to the Panera customer care team rather than forwarding the complaint themselves. Keep being told that someone would reach out, nobody has reached out except for me to Panera. A bad day with the loss of my mother, made worse by Panera. Would not advise using them for catering or anything else for that matter.
After relocating to the PNW, I revisited Panera, a place I hadn't been since my time on the east coast. Last week, I stopped by while in the area. The restaurant was spacious and well-kept. Opted for a grilled cheese and tomato soup, and though the staff was friendly, the grilled cheese was just average. The tomato soup, however, was fantastic. Overall, I'd recommend it for the excellent service and pleasant atmosphere.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Chips, Panera Grilled Cheese and Tomato Soup You Pick 2
Okay flavor,okay portion size and
Atmosphere: 3
Food: 3
Service: 3
After relocating to the PNW, I revisited Panera, a place I hadn't been since my time on the east coast. Last week, I stopped by while in the area. The restaurant was spacious and well-kept. Opted for a grilled cheese and tomato soup, and though the staff was friendly, the grilled cheese was just average. The tomato soup, however, was fantastic. Overall, I'd recommend it for the excellent service and pleasant atmosphere.