Starbucks

This is what I got after ordering no ice. The drink was barely halfway full. I understand no ice changes things, but this feels unreasonable and not worth the cost.

Atmosphere: 1

Food: 1

Service: 1

I went in with my family to get my coffee and there manager was being extremely rude. They only had one person working on drinks and when they made mine wrong he gave us attitude.

Atmosphere: 1

Food: 1

Service: 1

Today they denied me a cup of water, even thought every time I come here I buy a drink or something, this time a kind of rude lady told me they could only give a cup of water with a purchase and then I just bought a bottle of water. Bad attitude

Good Starbucks but the line is too long.

Atmosphere: 3

Food: 5

Service: 4

Great place to dine for lunch and great customer services and a great place

Atmosphere: 5

Food: 5

Service: 5

⭐️ 1-Star Review
I spent almost $8 for this drink, and what I got was basically a cup full of ice. Look at the cup — there’s barely any drink inside! Not sure what to say, but this feels like a scam. You guys decide who’s wrong, because this really doesn’t seem right.

Atmosphere: 1

Food: 1

Service: 1

I visited the Southcenter Starbucks yesterday with my husband and a friend visiting from Canada. We ordered three drinks and waited over 20 minutes after paying. When we got only two, my husband asked about the missing drink, and the staff just said she didn’t know at first. I then asked a female barista with glasses, and she told me the drink would take another 30 minutes or more, which means I have to wait 60 mins for 3 drinks? and she said if I didn’t want to wait, I could go line up again for a refund. She said this without any apology or empathy, which was very disappointing.

I think I was lucky, because a male staff member later apologized and made the drink right away, which I appreciated. But afterward, I checked Google Reviews and saw that another customer had posted a photo of the same female employee and mentioned a similar issue half a year ago. That means nothing has improved in all this time, especially with the same staff member.

I really hope the management pays attention to this problem and improves customer service at this store.

Atmosphere: 1

Food: 2

Service: 1

This little spot in South Center Mall is nice. Stopped in to get some drinks for family arriving from out of town. It was busy but got my drinks as ordered. Got lost trying to find my way out of the mall but all is good! 😊

Atmosphere: 5

Food: 5

Service: 5

Thomas and his employees are the best....

Atmosphere: 5

Food: 5

Service: 5

The barista did not know therm term “Herbal” when I asked for an iced tea. She told me there was black, green and passion fruit. When I asked her if there was caffeine in the passion fruit, as I knew there was in the black and green, her answer was I don’t know. Will not ever go back to this Starbucks.

Service: 1

Everyone so friendly, and very professional service. Even sometimes they’re busy but I ask for water for my daughter, they’re still smile and gave to me . Thank you . That very important for all the costumes. So please don’t change even sometimes costumer don’t need to buy food/ drinks. Costumes always go first, does matter what . 🩷👍🏼

Atmosphere: 5

Food: 5

Service: 5

I went to Starbucks today, ordered my drink, and paid. Simple, right? But then I stood there and watched people who came after me get their drinks first. They just kept skipping over mine like I was invisible. I waited around 30 minutes before I finally said something to the barista.

She did apologize, but honestly, by that point it felt hollow. She asked if I wanted a refund, and I said yes—I was tired of waiting for something I should’ve gotten ages ago.

But just as I was getting my refund processed, the same barista suddenly called out my name like it was no big deal. Thirty minutes later. I was so angry I didn’t even want the drink anymore. I just left.

Yes, they said sorry—but a late apology doesn’t fix wasted time, ignored service, and the feeling of not being treated fairly. Disappointed and upset.

Atmosphere: 3

Food: 3

Service: 1

30-minute wait for 1 coffee!!!! Slow, slow, slow service

Service: 1

Good service they were actually really nice 🙂 which is a shocker and not the usual which is nice 🙂👍 so thank you for the nice service and a really good drink you made me yesterday ❤️

Atmosphere: 5

Food: 5

Service: 5

The day of the incident: Saturday, May 3, 2025, 10:45 a.m. The employees were very rude. Especially the long-haired male employee at the cash register. I visited Southcenter Mall to relax and do some shopping after a long and tiring week. I had reached my daily caffeine limit since I came back from drinking coffee at home. I needed to take my medicine but I forgot to bring water with me and since I knew the welcoming brand identity of Starbucks, I stopped by this cute and sweet Starbucks store just to ask for a glass of water, but when I asked for water, the long-haired male employee at the cash register snapped at me and rudely told me that he could not give me water unless I bought something. I was stared at by the people in the store. All I wanted was a glass of water to take my pill, but instead I was treated badly in public. I had to walk to the other end of the mall to get water again 😡

Service: 1