Starbucks

Thomas and his employees are the best....

Atmosphere: 5

Food: 5

Service: 5

The barista did not know therm term “Herbal” when I asked for an iced tea. She told me there was black, green and passion fruit. When I asked her if there was caffeine in the passion fruit, as I knew there was in the black and green, her answer was I don’t know. Will not ever go back to this Starbucks.

Service: 1

Everyone so friendly, and very professional service. Even sometimes they’re busy but I ask for water for my daughter, they’re still smile and gave to me . Thank you . That very important for all the costumes. So please don’t change even sometimes costumer don’t need to buy food/ drinks. Costumes always go first, does matter what . 🩷👍🏼

Atmosphere: 5

Food: 5

Service: 5

I went to Starbucks today, ordered my drink, and paid. Simple, right? But then I stood there and watched people who came after me get their drinks first. They just kept skipping over mine like I was invisible. I waited around 30 minutes before I finally said something to the barista.

She did apologize, but honestly, by that point it felt hollow. She asked if I wanted a refund, and I said yes—I was tired of waiting for something I should’ve gotten ages ago.

But just as I was getting my refund processed, the same barista suddenly called out my name like it was no big deal. Thirty minutes later. I was so angry I didn’t even want the drink anymore. I just left.

Yes, they said sorry—but a late apology doesn’t fix wasted time, ignored service, and the feeling of not being treated fairly. Disappointed and upset.

Atmosphere: 3

Food: 3

Service: 1

30-minute wait for 1 coffee!!!! Slow, slow, slow service

Service: 1

Good service they were actually really nice 🙂 which is a shocker and not the usual which is nice 🙂👍 so thank you for the nice service and a really good drink you made me yesterday ❤️

Atmosphere: 5

Food: 5

Service: 5

The day of the incident: Saturday, May 3, 2025, 10:45 a.m. The employees were very rude. Especially the long-haired male employee at the cash register. I visited Southcenter Mall to relax and do some shopping after a long and tiring week. I had reached my daily caffeine limit since I came back from drinking coffee at home. I needed to take my medicine but I forgot to bring water with me and since I knew the welcoming brand identity of Starbucks, I stopped by this cute and sweet Starbucks store just to ask for a glass of water, but when I asked for water, the long-haired male employee at the cash register snapped at me and rudely told me that he could not give me water unless I bought something. I was stared at by the people in the store. All I wanted was a glass of water to take my pill, but instead I was treated badly in public. I had to walk to the other end of the mall to get water again 😡

Service: 1

Doesn't do refills. Will never return.

Clean and well organized Starbucks place. Coffee was good and also service was good

Atmosphere: 4

Food: 5

Service: 5

I ordered a three drinks drinks came out at separate times they took very long to make them as I was waiting in line. I asked them for two extra waters and they told me they couldn’t do that that I would have to stand back in line and order it through the cashier as they were making my drinks. They had their looks on their face like they were not happy at all come on people we pay good money to drink Starbucks at the mall and then to have women like you stand behind a cashier and make your ugly faces is not something that we expect as we are getting our coffees. It was so sad because it was the first time that my cousin was in a mall coming from out of town and I’ve told her how people are just so nice hope so beautiful here and the customer service is amazing. We had just gone to a Thai restaurant where they were absolutely amazing. Then we come over here across the street to Starbucks and every woman in this place had an ugly look on their face as they were attending people seriously need to get some cashiering skills skills or at least customer service skills. Definitely you’re in the wrong place to be working at. I felt so frustrating.

Atmosphere: 1

Food: 2

Service: 1

It closes before 9pm. Not accurate information provided in their website

Listen they make the best drinks but today I ordered a vegan wrap and got a chicken one. Horrible to someone that is vegan and can not have dairy. Spit it up and couldn’t get a refund or change of order since I had to be at work after grabbing my order. My first time eat some meat in 6 years 😐 This is not the first time they have messed up my orders. Please be careful with labels 😭

Atmosphere: 2

Food: 1

Service: 3

Let me begin by clarifying what TIPPING IS ALL ABOUT. Buying my coffee at Starbucks or any establishment means that I pay for my product and the service of it. When you have outstanding service and people are kind and friendly and you have the money to tip based on THEIR SERVICE that is how tips work. When you go to any service related business to spend your hard earn money, you expect at least for the product to be prepared with care and for the server to be nice. We are all humans but if you are in the hospitality industry, your job is to give outstanding service and be your best with your customers. THAT IS THE INDUSTRY. I didn’t make the rules or guidelines.
This is my 5th time at this STARBUCKS and the servers make bad drinks, have bad service and terrible attitude!!! Every single time….. if I was to treat my patients or anyone on the staff where I work, this way…. I WOULDN’T HAVE A JOB. and that is how it works everywhere you work in the world.
People we deserve better!!! Life is not easier and wages are not getting better, and the only thing we have is the freedom to purchase a service when we are out of our hectic daily lives

Atmosphere: 1

Food: 5

Service: 1

I always place a mobile order when I’m on my breaks(I work by the mall) drinks always come out great and the staff is always so kind, make sure you’re kind to customer service workers, that kinda work isn’t for the weak plus it doesn’t help where they are located, it can get super hectic and some people can be mean for small things.😁

Atmosphere: 4

Food: 5

Service: 5

We went here on Black Friday, but surprisingly it was fast and efficient with ample number of staff to accommodate large customer volume. The service was great and my order came out correct.

Atmosphere: 5

Food: 4

Service: 5