Customers` Favorites
Customers` Favorites
“What a fantastic idea! Wait for your car? Eat breakfast. Shopping for a vehicle? Have a snack.
I asked hour their specialty, biscuits and gravy with over easy eggs on top. Crispy hash browns and chai latte with oatmilk. Everything was delicious.
What a treasure to find with my sister.
Also... don't forget to wash your hands... ? There's a treat there as well.“
Customers` Favorites
“These guys messed up my order pretty bad. Regardless of this however, I would happily order from here again and visit when the inclination strikes me.
To error is human. In the service industry a lot is demanded of the employees. They are under an immense amount of pressure and always held to incredibly high standards.
Mathew is the name of the manager here and they are fantastic. They took accountability when I called to report the error and ask for a refund. When I misunderstood something, they gave me time to feel my emotions and let me finish talking and then corrected the misunderstanding. They understood my disappointment and frustration and didn't do A SINGLE THING to make me feel guilty about my emotions and struggle. ((Being hangry and sick, getting a late delivery, missing items and poor quality can make a person pretty grumpy))
Mathew explained why they were having a hard time, provided assurances and detailed steps they were gonna take to avoid a similar issue in the future, and took 100% accountability for the issues. They were unable to provide me a refund at the moment, as i had ordered through Door Dash. But I did get my refund after calling Door Dash.
More importantly though, I felt valued and heard as a customer from the folks at iHop and even though they couldn't provide an immediate fix, they handled the conversation perfectly and kept a customer secured.
So I thought I should take time to give them props. Because I am not an easy customer, especially when I've been wronged and am upset. The food is 99.9% of the time completely on point and super fulfilling. The customer service is top notch at the moment. Turnover is high in this industry so I cant promise the same people will be there as when i wrote this, but you owe it to yourself to check em out.“
Customers` Favorites
“attentive employees. helpful and friendly. prices a bit high.“
Customers` Favorites
“{{restaurant.reviews}}“
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“We accidentally found these phenomenal waffles on our way to a softball tournament in Centralia. So phenomenal in fact that we drove out of our way 3 days in a row to come back for breakfast. We tried the Bourbon Maple w/ Bacon, the Dalmatian, The Local GOAT, Jalapeno Business and Banana's foster, all exceeded our expectations. Definitely give Abe's a try, you won't be sorry!“