Very bad customer service hung up on me for no reason when I asked a simple question. And answer only after a while and didnt even want to answer me when I asked.
Atmosphere: 2
Food: 3
Service: 2
Yanira Morales
Sheila is always so kind and welcoming! Great service every time I come to the University Place McDonald’s.
Atmosphere: 5
Food: 5
Service: 5
Tony Liao
Take my grandpa out for lunch at this McDonald's. They only want us to order food at the kiosk or mobile app instead of taking order at the counter. They also no longer offer refill for drink.
Atmosphere: 2
Food: 2
Service: 1
Nikki Littleton
This location refuses to sell Happy Meal Toys without the food.
Service: 1
Jeff Ogburn
Patricia and everyone working the drive through are the best‼️I ended up being a pain [I wasn’t rude or anything] because I only had cash on me and was using the McDonalds app to earn points and get the “Deals/Rewards”.
I used two different McDonalds accounts [my account/wife's account] for the rewards and I’m sure it was confusing for who was working drive through [they had to get two other people involved] but Patricia [only name I know] involved and got it figured out 😆 It was a guy and another girl helping outside of Patricia [thank you both] 🥇
I’m sorry I ended up holding the line up 🥴 I’m just a cheapskate and weirdo couponer so my OCD won’t let me pay full price when I know there’s deals/discounts 🤷🏻♂️
I really appreciate them not getting upset and making sure I got the discounts. That type of service means a lot and I wish I could leave them a tip 😒 but by far one of the best McDonalds 💯
Thanks 🙏 UP McDonalds staff‼️
Atmosphere: 5
Food: 5
Service: 5
Tenishia
Absolutely the worst McDonald's ever every single time I do an online order. It's never ready nor do the staff ever come to me and ask me if I've been helped or do I have an online purchase? I dread coming to this McDonald's only reason why I do is because I happen to work nearby
Atmosphere: 1
Food: 3
Service: 1
Evan Love
If I go to this McDonald's, it's on the way to work.
Their drive thru folks are friendly and always get my order right.
The food is always delicious.
Highly recommend!
F B
Hours are wrong, not 24 hours. Closed when i came at 5am.
John Vakarua
I bought two spicy McChicken’s & a large sweet tea. The McChicken is chewy & all the sauce is on one side, while the other half has all the meat. All the sauce spilled everywhere before my first bite. As for the sweet tea, it was quite literally all ice. I took maybe 5 legitimate sips, & it was gone.
Not the first time this McDonald’s has served me poor quality food. I don’t expect gourmet, but don’t make me pay & serve me hot cat shit in a bag.
Angel Quick
I like this McDonald’s! Cant beat this for $1 coffee, I wish I got his name but the guy working the counter this morning was so nice and he did an amazing job on my coffees! Thank you again
I’ve lived here for years, and for some reason when I order a cheeseburger and say the words “ketchup only”.. something off the wall if made, and I don’t find out until we get home. Like no cheese today. It’s not a big deal by itself but with how many times the order is wrong, the kids just assume it won’t right. Great food tho for Mom and I. Great people working. Clean. Just very literal with the ketchup only for some reason lol
Master Jedi
Good service. Clean. Good food. What more can you desire.
Josh M.
It's McDonald's what do you expect lol
haylie oviedo
The guy with the long hair at the drive through was very nice!! He made sure that I got everything in my order correct!
Ma J
Luis working in the drive through deserves a promotion . He is a class act and his customer service was outstanding. Experiences like this remind me how lucky I am to live in UP. Luis if you see this , keep being great !
Very bad customer service hung up on me for no reason when I asked a simple question. And answer only after a while and didnt even want to answer me when I asked.
Atmosphere: 2
Food: 3
Service: 2
Sheila is always so kind and welcoming! Great service every time I come to the University Place McDonald’s.
Atmosphere: 5
Food: 5
Service: 5
Take my grandpa out for lunch at this McDonald's. They only want us to order food at the kiosk or mobile app instead of taking order at the counter. They also no longer offer refill for drink.
Atmosphere: 2
Food: 2
Service: 1
This location refuses to sell Happy Meal Toys without the food.
Service: 1
Patricia and everyone working the drive through are the best‼️I ended up being a pain [I wasn’t rude or anything] because I only had cash on me and was using the McDonalds app to earn points and get the “Deals/Rewards”.
I used two different McDonalds accounts [my account/wife's account] for the rewards and I’m sure it was confusing for who was working drive through [they had to get two other people involved] but Patricia [only name I know] involved and got it figured out 😆 It was a guy and another girl helping outside of Patricia [thank you both] 🥇
I’m sorry I ended up holding the line up 🥴 I’m just a cheapskate and weirdo couponer so my OCD won’t let me pay full price when I know there’s deals/discounts 🤷🏻♂️
I really appreciate them not getting upset and making sure I got the discounts. That type of service means a lot and I wish I could leave them a tip 😒 but by far one of the best McDonalds 💯
Thanks 🙏 UP McDonalds staff‼️
Atmosphere: 5
Food: 5
Service: 5
Absolutely the worst McDonald's ever every single time I do an online order. It's never ready nor do the staff ever come to me and ask me if I've been helped or do I have an online purchase? I dread coming to this McDonald's only reason why I do is because I happen to work nearby
Atmosphere: 1
Food: 3
Service: 1
If I go to this McDonald's, it's on the way to work.
Their drive thru folks are friendly and always get my order right.
The food is always delicious.
Highly recommend!
Hours are wrong, not 24 hours. Closed when i came at 5am.
I bought two spicy McChicken’s & a large sweet tea. The McChicken is chewy & all the sauce is on one side, while the other half has all the meat. All the sauce spilled everywhere before my first bite.
As for the sweet tea, it was quite literally all ice. I took maybe 5 legitimate sips, & it was gone.
Not the first time this McDonald’s has served me poor quality food. I don’t expect gourmet, but don’t make me pay & serve me hot cat shit in a bag.
I like this McDonald’s! Cant beat this for $1 coffee, I wish I got his name but the guy working the counter this morning was so nice and he did an amazing job on my coffees! Thank you again
Restaurantji Recommends
I’ve lived here for years, and for some reason when I order a cheeseburger and say the words “ketchup only”.. something off the wall if made, and I don’t find out until we get home. Like no cheese today.
It’s not a big deal by itself but with how many times the order is wrong, the kids just assume it won’t right. Great food tho for Mom and I. Great people working. Clean. Just very literal with the ketchup only for some reason lol
Good service. Clean. Good food. What more can you desire.
It's McDonald's what do you expect lol
The guy with the long hair at the drive through was very nice!! He made sure that I got everything in my order correct!
Luis working in the drive through deserves a promotion . He is a class act and his customer service was outstanding. Experiences like this remind me how lucky I am to live in UP. Luis if you see this , keep being great !
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