I came to this Starbucks to use my birthday reward and the barista said no food, even thought the reward specifically says one food item. I don’t like being tricked into buying something on my birthday.
Xasha Henderson
Manager on shift named Ashley was rude. I ordered an iced doppio with two pumps of caramel and topped off (filled all the way to the top) with almond milk. She said I cannot order it that way because I need to order a latte. Both drinks taste completely different to me so ordering it how I asked is my preferred option and I didn’t order a latte I ordered what I asked for. In a very rude tone with her voice and elevated She yelled “NO! you will be charged extra for a latte I’m not giving you more milk I told you can’t order it that way” but I was confused as to one why she was telling getting aggressive over milk I’m willing to pay for and why not just charge me for extra milk (cause a 1/2 inch of was given in my cup not topped off like I asked). I guess Starbucks rule is they can’t charge for extra milk and if so it’s considered a latte but if I’m paying for it please just give me my drink how I ordered it and charge me for extra almond milk it’s not that serious. She was rude and asked who she was she said “a manager” I said oh that’s why you thought you could talk to me like that?? said “I can get the store manager” I said please do and when she did, the store manager just gave me extra milk like I asked and I thanked her. Was it that hard to give me a splash of milk?? I didn’t cuss Ashley out like I should’ve but next time I just might!
Service: 1
Loren Hovis
Not my taste
Tara Plog
Great birthday visit!
Highly Blessed
Theeeeeee worst I come here they never get my drinks right and always putting my sauce packets i order with food touching my food like everyone’s hands touch these sauce packets very unsanitary
Sasha
I’ve been coming to this Starbucks for years and what I experienced today was very upsetting. I was in the drive thru and asked if I could order the lavender matcha latte and if we liked it that we’d order more. I made sure to ask if that was okay and she had told me yes and that they would have me pull up forward to hand my drink. When I got to the window the girl already had a nasty attitude and with no greetings. Her name was Nikki and she had dark black hair with glasses and fair skin. I told her that I wanted to order another matcha and she said that id have to park and come inside?? When I already asked if that was okay. I’m not sure what her problem was but she was saying it in a really rude way and I had asked why can’t I just pull up forward like you said I could and she continued to say we don’t do that you’d have to come in. Even though usually if I order another drink they have me wait at the window until it’s ready. She also didn’t us any siracha a with our sandwiches that I had asked for, and when I had went inside to ask for the siracha she only gave me one and I asked nicely if I could have more and was only gaven one more…. It was a very weird and rude interaction but I’m very ashamed in who they’re hiring.
전은경
In my opinion, additional basic training on the menu is generally needed. My satisfaction with the beverages is much lower compared to other stores.
Joe Cerny
Like the openness of the store and the friendliness of the staff
Euna Bae
I visited to get a coffee gift card for a coworker. Before the transaction, I specifically requested a gift receipt, and the worker said yes. However, after ringing up the card, I was handed a standard receipt, and the worker considered the transaction complete.
I carefully looked at the receipt, I didn’t see an option to cut out a gift receipt, so I asked again. The worker punched a few keys and then informed me that a gift receipt couldn’t be provided because it was a gift card. He then disappeared into the back, presumably to find a manager, and later asked another employee for assistance. She attempted to help but was unsuccessful.
When she asked if I needed “another” receipt, I explained that regular receipts include too much information for the recipient. Her response? “Honestly, you can just cut out all that information!”
The entire interaction was unhelpful and unwelcoming. I simply thanked them and left. Communication and service like this made what should have been a quick and simple purchase unnecessarily frustrating.
Atmosphere: 4
Food: 4
Service: 1
Michael Stockin
I usually like going to Starbucks. But for some reason, they closed the lobby today, after I had arrived. No explanation was given. Yet they kept the drive through open. Unsure what’s going on here.
An older white woman that works in the mornings, always has an attitude for no reason. She kept making snarky comments about me wanting to scan and redeem my points, which she didn’t even scan and my points are about to expire. What really made me mad was that she said some type of comment to herself that I didn’t hear, about me leaving a tip after I tipped her which then I regretted. This lady was all around rude and disrespectful.
Service: 1
Samantha Kramer
To be honest this place is normally really good and kind, but today my order was messed up and I did ask for a remake which they did very kindly. But the remake was just as bad because the blonde guy on the bar didn't seem to be making drinks very well. I got a quad shot but it make out tasting like milk every time. I'm really not sure how I could have gotten the drink I wanted without causing a scene so I just gave up and took my drink. I'll probably just see if the blonde guy is working next time to avoid a bad drink. I really love the manager and all other employees are always super nice though
Shana Geiger
I wish I could give 10 ⭐️ for the service! They get tons of customers every day but they remember my and my hubby’s name! Ashley the manager is such a sweetheart and Spring is always such a ray of sunshine! They always make my very picky hubby’s drink perfect!
Atmosphere: 5
Food: 5
Service: 5
Warren McCuistion
Family pit stop.
Kid-friendliness: Kids go there no issues.
Atmosphere: 5
Food: 5
Service: 5
Theodora Lee
old lady working the drive through in the mornings is rude
I came to this Starbucks to use my birthday reward and the barista said no food, even thought the reward specifically says one food item. I don’t like being tricked into buying something on my birthday.
Manager on shift named Ashley was rude. I ordered an iced doppio with two pumps of caramel and topped off (filled all the way to the top) with almond milk. She said I cannot order it that way because I need to order a latte. Both drinks taste completely different to me so ordering it how I asked is my preferred option and I didn’t order a latte I ordered what I asked for. In a very rude tone with her voice and elevated She yelled “NO! you will be charged extra for a latte I’m not giving you more milk I told you can’t order it that way” but I was confused as to one why she was telling getting aggressive over milk I’m willing to pay for and why not just charge me for extra milk (cause a 1/2 inch of was given in my cup not topped off like I asked). I guess Starbucks rule is they can’t charge for extra milk and if so it’s considered a latte but if I’m paying for it please just give me my drink how I ordered it and charge me for extra almond milk it’s not that serious. She was rude and asked who she was she said “a manager” I said oh that’s why you thought you could talk to me like that?? said “I can get the store manager” I said please do and when she did, the store manager just gave me extra milk like I asked and I thanked her. Was it that hard to give me a splash of milk?? I didn’t cuss Ashley out like I should’ve but next time I just might!
Service: 1
Not my taste
Great birthday visit!
Theeeeeee worst I come here they never get my drinks right and always putting my sauce packets i order with food touching my food like everyone’s hands touch these sauce packets very unsanitary
I’ve been coming to this Starbucks for years and what I experienced today was very upsetting. I was in the drive thru and asked if I could order the lavender matcha latte and if we liked it that we’d order more. I made sure to ask if that was okay and she had told me yes and that they would have me pull up forward to hand my drink. When I got to the window the girl already had a nasty attitude and with no greetings. Her name was Nikki and she had dark black hair with glasses and fair skin. I told her that I wanted to order another matcha and she said that id have to park and come inside?? When I already asked if that was okay. I’m not sure what her problem was but she was saying it in a really rude way and I had asked why can’t I just pull up forward like you said I could and she continued to say we don’t do that you’d have to come in. Even though usually if I order another drink they have me wait at the window until it’s ready. She also didn’t us any siracha a with our sandwiches that I had asked for, and when I had went inside to ask for the siracha she only gave me one and I asked nicely if I could have more and was only gaven one more…. It was a very weird and rude interaction but I’m very ashamed in who they’re hiring.
In my opinion, additional basic training on the menu is generally needed. My satisfaction with the beverages is much lower compared to other stores.
Like the openness of the store and the friendliness of the staff
I visited to get a coffee gift card for a coworker. Before the transaction, I specifically requested a gift receipt, and the worker said yes. However, after ringing up the card, I was handed a standard receipt, and the worker considered the transaction complete.
I carefully looked at the receipt, I didn’t see an option to cut out a gift receipt, so I asked again. The worker punched a few keys and then informed me that a gift receipt couldn’t be provided because it was a gift card. He then disappeared into the back, presumably to find a manager, and later asked another employee for assistance. She attempted to help but was unsuccessful.
When she asked if I needed “another” receipt, I explained that regular receipts include too much information for the recipient. Her response? “Honestly, you can just cut out all that information!”
The entire interaction was unhelpful and unwelcoming. I simply thanked them and left. Communication and service like this made what should have been a quick and simple purchase unnecessarily frustrating.
Atmosphere: 4
Food: 4
Service: 1
I usually like going to Starbucks. But for some reason, they closed the lobby today, after I had arrived. No explanation was given. Yet they kept the drive through open. Unsure what’s going on here.
Service: 2
Restaurantji Recommends
An older white woman that works in the mornings, always has an attitude for no reason. She kept making snarky comments about me wanting to scan and redeem my points, which she didn’t even scan and my points are about to expire. What really made me mad was that she said some type of comment to herself that I didn’t hear, about me leaving a tip after I tipped her which then I regretted. This lady was all around rude and disrespectful.
Service: 1
To be honest this place is normally really good and kind, but today my order was messed up and I did ask for a remake which they did very kindly. But the remake was just as bad because the blonde guy on the bar didn't seem to be making drinks very well. I got a quad shot but it make out tasting like milk every time. I'm really not sure how I could have gotten the drink I wanted without causing a scene so I just gave up and took my drink. I'll probably just see if the blonde guy is working next time to avoid a bad drink. I really love the manager and all other employees are always super nice though
I wish I could give 10 ⭐️ for the service! They get tons of customers every day but they remember my and my hubby’s name! Ashley the manager is such a sweetheart and Spring is always such a ray of sunshine! They always make my very picky hubby’s drink perfect!
Atmosphere: 5
Food: 5
Service: 5
Family pit stop.
Kid-friendliness: Kids go there no issues.
Atmosphere: 5
Food: 5
Service: 5
old lady working the drive through in the mornings is rude
Atmosphere: 1
Food: 3
Service: 1
Loading...