I visited to get a coffee gift card for a coworker. Before the transaction, I specifically requested a gift receipt, and the worker said yes. However, after ringing up the card, I was handed a standard receipt, and the worker considered the transaction complete.
I carefully looked at the receipt, I didn’t see an option to cut out a gift receipt, so I asked again. The worker punched a few keys and then informed me that a gift receipt couldn’t be provided because it was a gift card. He then disappeared into the back, presumably to find a manager, and later asked another employee for assistance. She attempted to help but was unsuccessful.
When she asked if I needed “another” receipt, I explained that regular receipts include too much information for the recipient. Her response? “Honestly, you can just cut out all that information!”
The entire interaction was unhelpful and unwelcoming. I simply thanked them and left. Communication and service like this made what should have been a quick and simple purchase unnecessarily frustrating.
Atmosphere: 4
Food: 4
Service: 1
Michael Stockin
I usually like going to Starbucks. But for some reason, they closed the lobby today, after I had arrived. No explanation was given. Yet they kept the drive through open. Unsure what’s going on here.
Service: 2
Yolanda Espinoza
An older white woman that works in the mornings, always has an attitude for no reason. She kept making snarky comments about me wanting to scan and redeem my points, which she didn’t even scan and my points are about to expire. What really made me mad was that she said some type of comment to herself that I didn’t hear, about me leaving a tip after I tipped her which then I regretted. This lady was all around rude and disrespectful.
Service: 1
Samantha Kramer
To be honest this place is normally really good and kind, but today my order was messed up and I did ask for a remake which they did very kindly. But the remake was just as bad because the blonde guy on the bar didn't seem to be making drinks very well. I got a quad shot but it make out tasting like milk every time. I'm really not sure how I could have gotten the drink I wanted without causing a scene so I just gave up and took my drink. I'll probably just see if the blonde guy is working next time to avoid a bad drink. I really love the manager and all other employees are always super nice though
Shana Geiger
I wish I could give 10 ⭐️ for the service! They get tons of customers every day but they remember my and my hubby’s name! Ashley the manager is such a sweetheart and Spring is always such a ray of sunshine! They always make my very picky hubby’s drink perfect!
Atmosphere: 5
Food: 5
Service: 5
Warren McCuistion
Family pit stop.
Kid-friendliness: Kids go there no issues.
Atmosphere: 5
Food: 5
Service: 5
Theodora Lee
old lady working the drive through in the mornings is rude
Atmosphere: 1
Food: 3
Service: 1
Pearla Lam
They are always messing up orders & take forever. I’ve had to wait in the drive through for 30mins , 2 different times. I try giving them the benefit of the doubt but it never fails.
Atmosphere: 1
Food: 3
Service: 1
Karla Rivera
I did not know what to order and the lady that help me name Spring was so sweet and understanding and give me a great suggestion lessening to my concerns even do they were really busy. Spring was professional and sweet with great costumer service. Spring Thank you so much for your great care and good vibes.
Atmosphere: 5
Food: 5
Service: 5
Bethany Strivens
I came through the drive-through and tried to order a pound of whole bean medium roast coffee and the order taker just listed all of their coffees. I asked if a certain one was medium blend and she had no idea, she wouldn’t ask anyone, and she was so rude. I left and went to a different coffee shop to buy the pound of coffee and my drink. Lost sale due to rudeness and unknowledgeable employee. Elderly lady with gray hair.
Honor your hours.Arrived at the drive through speaker at 7:58pm to get my mom’s coffee for tomorrow morning and was informed they were closed for the night. Posted hours are 8:00 closing. When I asked, they reassured me this was correct, and that they are closed for the night. Well, that makes a whole lot of sense.I understand getting a head start on closing cleanup, but at least honor your hours commitment. Wasted 30 mins round trip going to 72nd and Hosmer location which is far better by the way. Could have been easily avoidable if 40th could level up their low game.
Atmosphere: 1
Service: 1
James Langseth
Friendly staff.
Atmosphere: 5
Food: 5
Service: 5
Gavin Kim
The free water is
Atmosphere: 3
Food: 3
Service: 3
David Reilly
Terrible latte, never again. Tasted like coffee was
Atmosphere: 3
Service: 2
Amy Anstett
I love this place I go every day at least once maybe even twice. The service is great I know all the employees and they know me by name everyone is great they are all very friendly and kind my drink is always perfect the service is awesome and always fast I use the app most times to order ahead and my drink is always ready when I walk in I am usually in and out of there in less than a minute which is great if you are in a hurry when I am not I can take my time and chat with the employees if they are not too busy. I would definitely recommend this Starbucks!!
I visited to get a coffee gift card for a coworker. Before the transaction, I specifically requested a gift receipt, and the worker said yes. However, after ringing up the card, I was handed a standard receipt, and the worker considered the transaction complete.
I carefully looked at the receipt, I didn’t see an option to cut out a gift receipt, so I asked again. The worker punched a few keys and then informed me that a gift receipt couldn’t be provided because it was a gift card. He then disappeared into the back, presumably to find a manager, and later asked another employee for assistance. She attempted to help but was unsuccessful.
When she asked if I needed “another” receipt, I explained that regular receipts include too much information for the recipient. Her response? “Honestly, you can just cut out all that information!”
The entire interaction was unhelpful and unwelcoming. I simply thanked them and left. Communication and service like this made what should have been a quick and simple purchase unnecessarily frustrating.
Atmosphere: 4
Food: 4
Service: 1
I usually like going to Starbucks. But for some reason, they closed the lobby today, after I had arrived. No explanation was given. Yet they kept the drive through open. Unsure what’s going on here.
Service: 2
An older white woman that works in the mornings, always has an attitude for no reason. She kept making snarky comments about me wanting to scan and redeem my points, which she didn’t even scan and my points are about to expire. What really made me mad was that she said some type of comment to herself that I didn’t hear, about me leaving a tip after I tipped her which then I regretted. This lady was all around rude and disrespectful.
Service: 1
To be honest this place is normally really good and kind, but today my order was messed up and I did ask for a remake which they did very kindly. But the remake was just as bad because the blonde guy on the bar didn't seem to be making drinks very well. I got a quad shot but it make out tasting like milk every time. I'm really not sure how I could have gotten the drink I wanted without causing a scene so I just gave up and took my drink. I'll probably just see if the blonde guy is working next time to avoid a bad drink. I really love the manager and all other employees are always super nice though
I wish I could give 10 ⭐️ for the service! They get tons of customers every day but they remember my and my hubby’s name! Ashley the manager is such a sweetheart and Spring is always such a ray of sunshine! They always make my very picky hubby’s drink perfect!
Atmosphere: 5
Food: 5
Service: 5
Family pit stop.
Kid-friendliness: Kids go there no issues.
Atmosphere: 5
Food: 5
Service: 5
old lady working the drive through in the mornings is rude
Atmosphere: 1
Food: 3
Service: 1
They are always messing up orders & take forever. I’ve had to wait in the drive through for 30mins , 2 different times. I try giving them the benefit of the doubt but it never fails.
Atmosphere: 1
Food: 3
Service: 1
I did not know what to order and the lady that help me name Spring was so sweet and understanding and give me a great suggestion lessening to my concerns even do they were really busy. Spring was professional and sweet with great costumer service. Spring Thank you so much for your great care and good vibes.
Atmosphere: 5
Food: 5
Service: 5
I came through the drive-through and tried to order a pound of whole bean medium roast coffee and the order taker just listed all of their coffees. I asked if a certain one was medium blend and she had no idea, she wouldn’t ask anyone, and she was so rude. I left and went to a different coffee shop to buy the pound of coffee and my drink. Lost sale due to rudeness and unknowledgeable employee. Elderly lady with gray hair.
Restaurantji Recommends
Honor your hours.Arrived at the drive through speaker at 7:58pm to get my mom’s coffee for tomorrow morning and was informed they were closed for the night. Posted hours are 8:00 closing. When I asked, they reassured me this was correct, and that they are closed for the night. Well, that makes a whole lot of sense.I understand getting a head start on closing cleanup, but at least honor your hours commitment. Wasted 30 mins round trip going to 72nd and Hosmer location which is far better by the way. Could have been easily avoidable if 40th could level up their low game.
Atmosphere: 1
Service: 1
Friendly staff.
Atmosphere: 5
Food: 5
Service: 5
The free water is
Atmosphere: 3
Food: 3
Service: 3
Terrible latte, never again. Tasted like coffee was
Atmosphere: 3
Service: 2
I love this place I go every day at least once maybe even twice. The service is great I know all the employees and they know me by name everyone is great they are all very friendly and kind my drink is always perfect the service is awesome and always fast I use the app most times to order ahead and my drink is always ready when I walk in I am usually in and out of there in less than a minute which is great if you are in a hurry when I am not I can take my time and chat with the employees if they are not too busy. I would definitely recommend this Starbucks!!
Atmosphere: 5
Food: 5
Service: 5
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