Theeeeeee worst I come here they never get my drinks right and always putting my sauce packets i order with food touching my food like everyone’s hands touch these sauce packets very unsanitary
Sasha
I’ve been coming to this Starbucks for years and what I experienced today was very upsetting. I was in the drive thru and asked if I could order the lavender matcha latte and if we liked it that we’d order more. I made sure to ask if that was okay and she had told me yes and that they would have me pull up forward to hand my drink. When I got to the window the girl already had a nasty attitude and with no greetings. Her name was Nikki and she had dark black hair with glasses and fair skin. I told her that I wanted to order another matcha and she said that id have to park and come inside?? When I already asked if that was okay. I’m not sure what her problem was but she was saying it in a really rude way and I had asked why can’t I just pull up forward like you said I could and she continued to say we don’t do that you’d have to come in. Even though usually if I order another drink they have me wait at the window until it’s ready. She also didn’t us any siracha a with our sandwiches that I had asked for, and when I had went inside to ask for the siracha she only gave me one and I asked nicely if I could have more and was only gaven one more…. It was a very weird and rude interaction but I’m very ashamed in who they’re hiring.
전은경
In my opinion, additional basic training on the menu is generally needed. My satisfaction with the beverages is much lower compared to other stores.
Joe Cerny
Like the openness of the store and the friendliness of the staff
Euna Bae
I visited to get a coffee gift card for a coworker. Before the transaction, I specifically requested a gift receipt, and the worker said yes. However, after ringing up the card, I was handed a standard receipt, and the worker considered the transaction complete.
I carefully looked at the receipt, I didn’t see an option to cut out a gift receipt, so I asked again. The worker punched a few keys and then informed me that a gift receipt couldn’t be provided because it was a gift card. He then disappeared into the back, presumably to find a manager, and later asked another employee for assistance. She attempted to help but was unsuccessful.
When she asked if I needed “another” receipt, I explained that regular receipts include too much information for the recipient. Her response? “Honestly, you can just cut out all that information!”
The entire interaction was unhelpful and unwelcoming. I simply thanked them and left. Communication and service like this made what should have been a quick and simple purchase unnecessarily frustrating.
Atmosphere: 4
Food: 4
Service: 1
Michael Stockin
I usually like going to Starbucks. But for some reason, they closed the lobby today, after I had arrived. No explanation was given. Yet they kept the drive through open. Unsure what’s going on here.
Service: 2
Yolanda Espinoza
An older white woman that works in the mornings, always has an attitude for no reason. She kept making snarky comments about me wanting to scan and redeem my points, which she didn’t even scan and my points are about to expire. What really made me mad was that she said some type of comment to herself that I didn’t hear, about me leaving a tip after I tipped her which then I regretted. This lady was all around rude and disrespectful.
Service: 1
Samantha Kramer
To be honest this place is normally really good and kind, but today my order was messed up and I did ask for a remake which they did very kindly. But the remake was just as bad because the blonde guy on the bar didn't seem to be making drinks very well. I got a quad shot but it make out tasting like milk every time. I'm really not sure how I could have gotten the drink I wanted without causing a scene so I just gave up and took my drink. I'll probably just see if the blonde guy is working next time to avoid a bad drink. I really love the manager and all other employees are always super nice though
I wish I could give 10 ⭐️ for the service! They get tons of customers every day but they remember my and my hubby’s name! Ashley the manager is such a sweetheart and Spring is always such a ray of sunshine! They always make my very picky hubby’s drink perfect!
Atmosphere: 5
Food: 5
Service: 5
Warren McCuistion
Family pit stop.
Kid-friendliness: Kids go there no issues.
Atmosphere: 5
Food: 5
Service: 5
Theodora Lee
old lady working the drive through in the mornings is rude
Atmosphere: 1
Food: 3
Service: 1
Pearla Lam
They are always messing up orders & take forever. I’ve had to wait in the drive through for 30mins , 2 different times. I try giving them the benefit of the doubt but it never fails.
Atmosphere: 1
Food: 3
Service: 1
Karla Rivera
I did not know what to order and the lady that help me name Spring was so sweet and understanding and give me a great suggestion lessening to my concerns even do they were really busy. Spring was professional and sweet with great costumer service. Spring Thank you so much for your great care and good vibes.
Not my taste
Great birthday visit!
Theeeeeee worst I come here they never get my drinks right and always putting my sauce packets i order with food touching my food like everyone’s hands touch these sauce packets very unsanitary
I’ve been coming to this Starbucks for years and what I experienced today was very upsetting. I was in the drive thru and asked if I could order the lavender matcha latte and if we liked it that we’d order more. I made sure to ask if that was okay and she had told me yes and that they would have me pull up forward to hand my drink. When I got to the window the girl already had a nasty attitude and with no greetings. Her name was Nikki and she had dark black hair with glasses and fair skin. I told her that I wanted to order another matcha and she said that id have to park and come inside?? When I already asked if that was okay. I’m not sure what her problem was but she was saying it in a really rude way and I had asked why can’t I just pull up forward like you said I could and she continued to say we don’t do that you’d have to come in. Even though usually if I order another drink they have me wait at the window until it’s ready. She also didn’t us any siracha a with our sandwiches that I had asked for, and when I had went inside to ask for the siracha she only gave me one and I asked nicely if I could have more and was only gaven one more…. It was a very weird and rude interaction but I’m very ashamed in who they’re hiring.
In my opinion, additional basic training on the menu is generally needed. My satisfaction with the beverages is much lower compared to other stores.
Like the openness of the store and the friendliness of the staff
I visited to get a coffee gift card for a coworker. Before the transaction, I specifically requested a gift receipt, and the worker said yes. However, after ringing up the card, I was handed a standard receipt, and the worker considered the transaction complete.
I carefully looked at the receipt, I didn’t see an option to cut out a gift receipt, so I asked again. The worker punched a few keys and then informed me that a gift receipt couldn’t be provided because it was a gift card. He then disappeared into the back, presumably to find a manager, and later asked another employee for assistance. She attempted to help but was unsuccessful.
When she asked if I needed “another” receipt, I explained that regular receipts include too much information for the recipient. Her response? “Honestly, you can just cut out all that information!”
The entire interaction was unhelpful and unwelcoming. I simply thanked them and left. Communication and service like this made what should have been a quick and simple purchase unnecessarily frustrating.
Atmosphere: 4
Food: 4
Service: 1
I usually like going to Starbucks. But for some reason, they closed the lobby today, after I had arrived. No explanation was given. Yet they kept the drive through open. Unsure what’s going on here.
Service: 2
An older white woman that works in the mornings, always has an attitude for no reason. She kept making snarky comments about me wanting to scan and redeem my points, which she didn’t even scan and my points are about to expire. What really made me mad was that she said some type of comment to herself that I didn’t hear, about me leaving a tip after I tipped her which then I regretted. This lady was all around rude and disrespectful.
Service: 1
To be honest this place is normally really good and kind, but today my order was messed up and I did ask for a remake which they did very kindly. But the remake was just as bad because the blonde guy on the bar didn't seem to be making drinks very well. I got a quad shot but it make out tasting like milk every time. I'm really not sure how I could have gotten the drink I wanted without causing a scene so I just gave up and took my drink. I'll probably just see if the blonde guy is working next time to avoid a bad drink. I really love the manager and all other employees are always super nice though
Restaurantji Recommends
I wish I could give 10 ⭐️ for the service! They get tons of customers every day but they remember my and my hubby’s name! Ashley the manager is such a sweetheart and Spring is always such a ray of sunshine! They always make my very picky hubby’s drink perfect!
Atmosphere: 5
Food: 5
Service: 5
Family pit stop.
Kid-friendliness: Kids go there no issues.
Atmosphere: 5
Food: 5
Service: 5
old lady working the drive through in the mornings is rude
Atmosphere: 1
Food: 3
Service: 1
They are always messing up orders & take forever. I’ve had to wait in the drive through for 30mins , 2 different times. I try giving them the benefit of the doubt but it never fails.
Atmosphere: 1
Food: 3
Service: 1
I did not know what to order and the lady that help me name Spring was so sweet and understanding and give me a great suggestion lessening to my concerns even do they were really busy. Spring was professional and sweet with great costumer service. Spring Thank you so much for your great care and good vibes.
Atmosphere: 5
Food: 5
Service: 5
Loading...