Very disappointed. Back in August went here a few times to get lunch for my film crew and it was great. Nice size salads and sandwiches. Apparently either a different staff or the economy shift has changed that. I ordered the TBA salad and I don't think there was a full slice of turkey or bacon on it. My husband's sandwich was almost all bread. I get things have changed a bit, but why cut the size of things.
Kendra Fish
Big town hero? More like big town l***** I got turkey on my vegetarian sandwhich that took 15 minutes to make for a to go order, and now it is just lettuce, tomatoes, mayonnaise and bread for $14. That is ridiculous
Andrew
I was shaking after getting my food from this place. I've been coming to big town hero for 15 years but lately the quality has gone way down hill. The preparation was horrific, everything was just slopped together, the bread was completely soaked and smashed flat and falling apart I had to rebuild them all and they were still gross, they gave us the wrong chips and drink.the sandwiches were made completely different from what the menu says, both the veggie sandwiches we ordered had zero cheese when they're supposed to have 3 types of cheese. Sadly 2 of the 3 sandwiches we ordered went to the trash. Total disaster.
Marianne N
The girl at the counter doesn’t seem to have all her faculties together, it was a bit awkward trying to order from her. I waited 20 minutes for my sandwich, no one had ordered before me, there was one eating in the dining area and that was all. I had to ask after 20 minutes if my order was ready, the girl was distracted talking to another customer and the cook stopped what he was doing to check finished orders and sure enough mine was there. During this time about 5 more patrons showed up and stood in line while the girl continued to blab. Food is fine but service could improve
Tom McCauley
I came here on 8-22-22 to grab a sandwich for lunch. I got the #1, which is a panini. It was flavorful and filling. And it was only $8.95!
Angelyka C
Honestly, if you want a filling, quick lunch while in the downtown area, I would highly recommend Big Town Hero. They'll typically serve you within a couple of minutes and you can get some fresh sandwiches, soup, or even their pre-packaged macaroni salad. Their mac salad tastes a lot better than usual as they do not skimp on the sauce, lots of flavor inside. Sandwiches have good ingredients and are reasonably priced. Service is super nice and they'll do their best to help you out. The interior is fairly clean, better than most fast food establishments.
Jm S
It tastes like a sub from a grocery store or made with grocery store ingredients. The bread is the best part, but even that is lackluster. It needs more body and some texture. The meats, cheeses, and other toppings taste as of they were just bought from Fred Meyer and are extremely average. The pickles are just straight up nasty.With options like Jersey Mike's available, there is no reason to go here.
Atmosphere: 1
Food: 1
Service: 2
rodney322
BTH used to be quite popular and it has been awhile since I was in a BTH… what a let down… yes, the bread was very nice but the sandwich was pretty meager… skinny on the components… and (I consider customer service to be important) when I asked for a extra amount of an ingredient I was completely ignored… i was the only customer in the restaurant and I know why… Vancouver is now splendidly full of excellent Sub Shops like Jersey Mikes’s and there is no reason to go to BTH… save yourself and go to a quality sub shop that cares about it’s customers…
chelsea ranes
Placed an order on UberEats. Somehow my order got canceled after two drivers attempted to pick it up. I tried calling around ten times and no one picked up. Extremely unprofessional and won’t be ordering from this place again.
Dareen Thielbar (Dar)
Excellent staff. Had 360 gift card didn't know how it worked, either did they but the staff stuck with it until they figured it out. Excellent Customer Service and food. Thank you so much!
The girl at the counter doesn’t seem to have all her faculties together, it was a bit awkward trying to order from her. I waited 20 minutes for my sandwich, no one had ordered before me, there was one eating in the dining area and that was all. I had to ask after 20 minutes if my order was ready, the girl was distracted talking to another customer and the cook stopped what he was doing to check finished orders and sure enough mine was there. During this time about 5 more patrons showed up and stood in line while the girl continued to blab. Food is fine but service could improve
Sherry Causey
Ordered thru Uber, delivery was perfect. BIG town Hero screwed up my order. Had to go thru uber who promptly refunded me. But had to reoder my sandwich, delayed dinner, then didn't have my bread preference. Hubby's sandwich was just ok. Not ordering from here again.
Meghan Nuala
The girl at the counter doesn’t seem to have all her faculties together, it was a bit awkward trying to order from her. I waited 20 minutes for my sandwich, no one had ordered before me, there was one eating in the dining area and that was all. I had to ask after 20 minutes if my order was ready, the girl was distracted talking to another customer and the cook stopped what he was doing to check finished orders and sure enough mine was there. During this time about 5 more patrons showed up and stood in line while the girl continued to blab. Food is fine but service could improve
Gary Piazza
First time visiting and was very happy with the experience. I ordered the reuben and my wife had the southwestern style salad with fresh avocado. Tasty and fresh. The turkey in the salad wad fresh and had a slight smokey flavor and the sandwich was very good. The bread was worth the price alone. I came to learn that the dough is never frozen. The staff was kind and helpful and we were able to dine in. Place was clean and we'll make sure to visit again when we need a sandwich and salad fix.
Espiridion Coleman
Probably one of the best sandwiches I've ever had, I would definitely recommend the very berry turkey. Manager was super friendly. Everything was fresh and the bread was perfect. 10/10 would recommend.
Very disappointed. Back in August went here a few times to get lunch for my film crew and it was great. Nice size salads and sandwiches. Apparently either a different staff or the economy shift has changed that. I ordered the TBA salad and I don't think there was a full slice of turkey or bacon on it. My husband's sandwich was almost all bread. I get things have changed a bit, but why cut the size of things.
Big town hero? More like big town l***** I got turkey on my vegetarian sandwhich that took 15 minutes to make for a to go order, and now it is just lettuce, tomatoes, mayonnaise and bread for $14. That is ridiculous
I was shaking after getting my food from this place. I've been coming to big town hero for 15 years but lately the quality has gone way down hill. The preparation was horrific, everything was just slopped together, the bread was completely soaked and smashed flat and falling apart I had to rebuild them all and they were still gross, they gave us the wrong chips and drink.the sandwiches were made completely different from what the menu says, both the veggie sandwiches we ordered had zero cheese when they're supposed to have 3 types of cheese. Sadly 2 of the 3 sandwiches we ordered went to the trash. Total disaster.
The girl at the counter doesn’t seem to have all her faculties together, it was a bit awkward trying to order from her. I waited 20 minutes for my sandwich, no one had ordered before me, there was one eating in the dining area and that was all. I had to ask after 20 minutes if my order was ready, the girl was distracted talking to another customer and the cook stopped what he was doing to check finished orders and sure enough mine was there. During this time about 5 more patrons showed up and stood in line while the girl continued to blab. Food is fine but service could improve
I came here on 8-22-22 to grab a sandwich for lunch. I got the #1, which is a panini. It was flavorful and filling. And it was only $8.95!
Honestly, if you want a filling, quick lunch while in the downtown area, I would highly recommend Big Town Hero. They'll typically serve you within a couple of minutes and you can get some fresh sandwiches, soup, or even their pre-packaged macaroni salad. Their mac salad tastes a lot better than usual as they do not skimp on the sauce, lots of flavor inside. Sandwiches have good ingredients and are reasonably priced. Service is super nice and they'll do their best to help you out. The interior is fairly clean, better than most fast food establishments.
It tastes like a sub from a grocery store or made with grocery store ingredients. The bread is the best part, but even that is lackluster. It needs more body and some texture. The meats, cheeses, and other toppings taste as of they were just bought from Fred Meyer and are extremely average. The pickles are just straight up nasty.With options like Jersey Mike's available, there is no reason to go here.
Atmosphere: 1
Food: 1
Service: 2
BTH used to be quite popular and it has been awhile since I was in a BTH… what a let down… yes, the bread was very nice but the sandwich was pretty meager… skinny on the components… and (I consider customer service to be important) when I asked for a extra amount of an ingredient I was completely ignored… i was the only customer in the restaurant and I know why… Vancouver is now splendidly full of excellent Sub Shops like Jersey Mikes’s and there is no reason to go to BTH… save yourself and go to a quality sub shop that cares about it’s customers…
Placed an order on UberEats. Somehow my order got canceled after two drivers attempted to pick it up. I tried calling around ten times and no one picked up. Extremely unprofessional and won’t be ordering from this place again.
Excellent staff. Had 360 gift card didn't know how it worked, either did they but the staff stuck with it until they figured it out. Excellent Customer Service and food. Thank you so much!
Restaurantji Recommends
The girl at the counter doesn’t seem to have all her faculties together, it was a bit awkward trying to order from her. I waited 20 minutes for my sandwich, no one had ordered before me, there was one eating in the dining area and that was all. I had to ask after 20 minutes if my order was ready, the girl was distracted talking to another customer and the cook stopped what he was doing to check finished orders and sure enough mine was there. During this time about 5 more patrons showed up and stood in line while the girl continued to blab. Food is fine but service could improve
Ordered thru Uber, delivery was perfect. BIG town Hero screwed up my order. Had to go thru uber who promptly refunded me. But had to reoder my sandwich, delayed dinner, then didn't have my bread preference. Hubby's sandwich was just ok. Not ordering from here again.
The girl at the counter doesn’t seem to have all her faculties together, it was a bit awkward trying to order from her. I waited 20 minutes for my sandwich, no one had ordered before me, there was one eating in the dining area and that was all. I had to ask after 20 minutes if my order was ready, the girl was distracted talking to another customer and the cook stopped what he was doing to check finished orders and sure enough mine was there. During this time about 5 more patrons showed up and stood in line while the girl continued to blab. Food is fine but service could improve
First time visiting and was very happy with the experience. I ordered the reuben and my wife had the southwestern style salad with fresh avocado. Tasty and fresh. The turkey in the salad wad fresh and had a slight smokey flavor and the sandwich was very good. The bread was worth the price alone. I came to learn that the dough is never frozen. The staff was kind and helpful and we were able to dine in. Place was clean and we'll make sure to visit again when we need a sandwich and salad fix.
Probably one of the best sandwiches I've ever had, I would definitely recommend the very berry turkey. Manager was super friendly. Everything was fresh and the bread was perfect. 10/10 would recommend.
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