Black Rock Coffee Bar

Just picking up coffee from the drive thru window. Cold brew with cream no sugar. Medium roast. I prefer light roast, but they didn't have any.

Atmosphere: 3

Food: 4

Service: 5

i would sell my left kidney to come back just to see that australian barista's beautiful face, she made the BEST coffee to have ever blessed my tongue i need to violently make out with her to find our where she's hiding that secret recipe

Atmosphere: 5

Food: 5

Service: 5

Crazy how much nicer the employees and everything overall is so much better than Union 192nd Black Rock 🤣✌️

Atmosphere: 5

Food: 5

Service: 5

Strawberry 🍓 watermelon 🍉 fizzy on a hot day....PERFECT
Great service with a smile as well 😀

Atmosphere: 5

Food: 5

Service: 5

The whole crew is amazing!! They've learned my drink and know what I want as soon as I pull up or walk in!!!

Usually get black rock over Starbucks. But maybe a different location will be better. For the prices we pay, can't even get a full cup of coffee 🤪

Great coffee, friendly speedy service too!

Great coffee huge donuts

Always great

Great location. Drive through is helpful. I usually go inside because it's very nice and the staff is great.

Whoever is on right now is great and spot on the almond poppyseed bread!!! I need a loaf of that!!

Atmosphere: 4

Food: 5

Service: 5

Good coffee, no real options to heat up food and it’s got a nice vibe.

Atmosphere: 4

Food: 3

Service: 5

I shop at Black Rock all the time, I spend countless amount of money at this place.Normally I get outstanding service from any location I go to. Doesn't matter what state!But I used my free coffee this morning and my dog kicked my coffee all over my car. I pulled up to this location and showed them the video of my coffee flooded car and asked if they could help me replace the one free coffee I had to buy 10 coffees to build up to just to get. Karigan the barista was so empathetic and sweet, but when she asked her manager RANDY ( the regional manager) if they could replace the coffee, RANDY said no. Because there was no proof although I showed them a video of it happening just moments ago?!You guys have access and can see that I just cashed out on my points this morning. You can see my account, see how many points I have, don't understand how much more proof you need. I didn't keep the sopping wet sticky cup in my car when I cleaned the coffee?!Like you guys would think that customer service would be your first priority. Especially a regional manager. Very very disappointed. She made me feel like I was lying or something. If that's the regional manager y'all need to really reassess who you're hiring for those positions because customer service should be your number one concern.This is the worst service at Black Rock especially if that's the RM I will never be coming to this location again.I understand that the circumstances were nothing of their fault but the fact that somebody is struggling and just needed that free coffee and spent so much money to get that free coffee, it really just got wasted... All my points... Gone.I would like to say thank you to Karigan for your sympathy I could tell that you also thought I deserved that coffee but it's okay.

Atmosphere: 1

Food: 1

Service: 1

Been going to this Black Rock for years now and there are a few baristas here who make my morning trip worth it. My main concern with this location and the reason I won’t go back is Randi. I’ve seen her treating her employees terribly on multiple different occasions. She’s snappy, passive aggressive, and overall treats her employees like dog water. On one of my recent visits she was very rude and there was clear tension in the air at the shop. If you are thinking about visiting this location DON’T DO IT! Save yourself and visit another location. Will never come back because of Randi.

Had the drip coffee, pretty solid. Great service, quiet and spacious cafe.

Atmosphere: 3

Service: 4