$15 for a cold colossal. COLD. Seriously? Do not eat here. The fries were hard and inedible as well. So disappointing. 👎🏻👎🏻
Food: 1
Service: 3
Rick Benjamin
Good quality burgers
Atmosphere: 4
Food: 4
Service: 4
L Prouty
Cup of coffee, see picture, breakfast sandwich, ordered on app., ready in 5 mins, not busy. Went to drive thru,. & order wasnt even started... plus 4 trips to garbage can 1 creamer & sugar at a time 🐌 .... worst service ever from Burgerville, so sad 😞
Atmosphere: 2
Food: 2
Service: 2
Anthony Rule
Omg AMAZING HERE AS ALWAYS! This location is always AWESOME SOLID AND TASTES AMAZING! I like the crew you guys have right now. They're awesome and did amazing! The AWESOME onion rings and walla walla bbq burger were just SPOT ON😎💯
Atmosphere: 5
Food: 5
Service: 5
Ky
Onion rings weren't fully breaded.
Atmosphere: 3
Food: 3
Service: 4
Sean Guess
Just no. 🤮
Eric G
Double-check your order. Taste and quality are good for the price. Order accuracy is where you’ll run into issues at this location. I learned my lesson and will always double-check before leaving.
Atmosphere: 5
Food: 5
Service: 5
Chad Chamberlain
Usually I really like Burgerville, but tonight's visit was an astounding miss.
Came through at about 8:30PM. No line in the drivethrough at all. Ordered a burger and fries, not in a combo meal. Pulled up to the first window, the guy held the card reader out the window, and told me to pick an option (I couldn't really hear him, he talked fast, plus the noise of traffic driving by outside) and then I could make the payment.
The text on the card reader screen was tiny and I could barely read it. But, it showed options on it for a tip. 0%, 15%, or 20%. I couldn't figure out which button to push because the screen showed to press 1, 2 or 3, but the buttons on the keypad started with 4 and went up to 9 and 0. It took me a minute to figure out that they'd covered the 1-3 buttons with the 0%, 15%, and 20% labels.
Tipping? On drive through? At a place that, to my knowledge, pays their workers a fair wage and provides benefits (I just checked their website; while I don't know what exactly they pay their workers, they do provide benefits, and even tuition reimbursement). This...didn't feel right, but I went ahead and hit the button for 15% because I would've felt guilty hitting 0%. Drove up to the second window and my food was handed out the window within about a minute.
I drove straight home, about 5 minutes, and sat down to eat.
The fries? Crispy, hot, perfectly salted deliciousness.
The burger? Polaroid worthy. Seriously, it looked like what they could have put it on their menu. It would have been so much better if it were hot. Don't get me wrong, it was definitely hot at some point, the burger was cooked through, but this had clearly been left out from under the heat lamp for some time.
I'm so, so disappointed. Even more so now that I handed this place 15% on top of whatever my bill was to be given cold food. I know, it's not a large amount of money, but it's the principle of the matter.
Food: 1
Service: 4
C S
There was no ketchup
Atmosphere: 3
Food: 5
Service: 5
Michele Laswell
Customer service wasn't great. I asked for a straw and one of the workers glared at me and acted like I asked her to climb a mountain to get it. Definitely won't be back.
It was just ok, Burgerville used to be my fav fast food place, going to have to rethink that, this trip... nothing special.
Atmosphere: 4
Food: 3
Service: 4
Lisa MW
I used to love coming here as a kid & young adult, the service & food is nothing like it used to be. I will NEVER eat at another Burgerville again. Not only did they change their chicken strip recipe, heavily breaded & hard outer crisp, but their fries were not fresh & over cooked. I wanted to exchange my meal as soon as I had 1 fry & saw the chicken strips. Kai, the manager, proceeded to enter in my new charge for my new meal, regardless of not eating my other meal. I said the fries are cold & hard, he touched them w his hand & said, “okay, I’ll take the fries off”, & charged me for a small squished double cheeseburger with the thinnest burger patties & doused in spread. An additional $7.49 even though I didn’t touch the chicken strips & wanted to throw them away, see pic.
I rarely return food anywhere, & if I have, I’ve never been charged more for another meal. If the customer isn’t satisfied, with cold hard chicken strips, they shouldn’t be charged to get something they would eat instead.
Touching the fries in the same basket as chicken strips, then charging extra for a burger replacement at an already over priced fast food restaurant, not my idea of a great lunch.
Atmosphere: 1
Food: 1
Service: 1
Dave M
Excellent halibut, but astoundingly expensive. $33 for just five pieces of fish and a medium Dr. Pepper. I love their halibut, but I simply cannot afford to come here again; I used to eat here often years ago. For my $33 I could've gotten an entire dinner for less at Stardust, Olive Garden, Old Spaghetti Factory, or Elmers. I was also disappointed I could not substitute something healthy for the fries and there was no Diet Dr. Pepper. By the way, $3+ for a medium drink when a large drink is $1.49 at McDonalds? I am on a fixed income now and I cannot afford to eat here even once a year. That $33 will buy me many days' supply of food elsewhere. I'd love to give BV five-stars, but the expense is overwhelming. Discounts with an app are really a gimmick - yes there are occasional savings, but it cannot hide the fact that prices here are just too high and too high relative to other fast-food stores.
Charmaine Crossley
Love Burgerville in general. Only go on special occasions though, due to it being quite expensive.
$15 for a cold colossal. COLD. Seriously? Do not eat here. The fries were hard and inedible as well. So disappointing. 👎🏻👎🏻
Food: 1
Service: 3
Good quality burgers
Atmosphere: 4
Food: 4
Service: 4
Cup of coffee, see picture, breakfast sandwich, ordered on app., ready in 5 mins, not busy. Went to drive thru,. & order wasnt even started... plus 4 trips to garbage can 1 creamer & sugar at a time 🐌 .... worst service ever from Burgerville, so sad 😞
Atmosphere: 2
Food: 2
Service: 2
Omg AMAZING HERE AS ALWAYS! This location is always AWESOME SOLID AND TASTES AMAZING! I like the crew you guys have right now. They're awesome and did amazing! The AWESOME onion rings and walla walla bbq burger were just SPOT ON😎💯
Atmosphere: 5
Food: 5
Service: 5
Onion rings weren't fully breaded.
Atmosphere: 3
Food: 3
Service: 4
Just no. 🤮
Double-check your order. Taste and quality are good for the price. Order accuracy is where you’ll run into issues at this location. I learned my lesson and will always double-check before leaving.
Atmosphere: 5
Food: 5
Service: 5
Usually I really like Burgerville, but tonight's visit was an astounding miss.
Came through at about 8:30PM. No line in the drivethrough at all. Ordered a burger and fries, not in a combo meal. Pulled up to the first window, the guy held the card reader out the window, and told me to pick an option (I couldn't really hear him, he talked fast, plus the noise of traffic driving by outside) and then I could make the payment.
The text on the card reader screen was tiny and I could barely read it. But, it showed options on it for a tip. 0%, 15%, or 20%. I couldn't figure out which button to push because the screen showed to press 1, 2 or 3, but the buttons on the keypad started with 4 and went up to 9 and 0. It took me a minute to figure out that they'd covered the 1-3 buttons with the 0%, 15%, and 20% labels.
Tipping? On drive through? At a place that, to my knowledge, pays their workers a fair wage and provides benefits (I just checked their website; while I don't know what exactly they pay their workers, they do provide benefits, and even tuition reimbursement). This...didn't feel right, but I went ahead and hit the button for 15% because I would've felt guilty hitting 0%. Drove up to the second window and my food was handed out the window within about a minute.
I drove straight home, about 5 minutes, and sat down to eat.
The fries? Crispy, hot, perfectly salted deliciousness.
The burger? Polaroid worthy. Seriously, it looked like what they could have put it on their menu. It would have been so much better if it were hot. Don't get me wrong, it was definitely hot at some point, the burger was cooked through, but this had clearly been left out from under the heat lamp for some time.
I'm so, so disappointed. Even more so now that I handed this place 15% on top of whatever my bill was to be given cold food. I know, it's not a large amount of money, but it's the principle of the matter.
Food: 1
Service: 4
There was no ketchup
Atmosphere: 3
Food: 5
Service: 5
Customer service wasn't great. I asked for a straw and one of the workers glared at me and acted like I asked her to climb a mountain to get it. Definitely won't be back.
Atmosphere: 2
Food: 1
Service: 1
Restaurantji Recommends
It was just ok, Burgerville used to be my fav fast food place, going to have to rethink that, this trip... nothing special.
Atmosphere: 4
Food: 3
Service: 4
I used to love coming here as a kid & young adult, the service & food is nothing like it used to be.
I will NEVER eat at another Burgerville again. Not only did they change their chicken strip recipe, heavily breaded & hard outer crisp, but their fries were not fresh & over cooked.
I wanted to exchange my meal as soon as I had 1 fry & saw the chicken strips. Kai, the manager, proceeded to enter in my new charge for my new meal, regardless of not eating my other meal.
I said the fries are cold & hard, he touched them w his hand & said, “okay, I’ll take the fries off”, & charged me for a small squished double cheeseburger with the thinnest burger patties & doused in spread. An additional $7.49 even though I didn’t touch the chicken strips & wanted to throw them away, see pic.
I rarely return food anywhere, & if I have, I’ve never been charged more for another meal. If the customer isn’t satisfied, with cold hard chicken strips, they shouldn’t be charged to get something they would eat instead.
Touching the fries in the same basket as chicken strips, then charging extra for a burger replacement at an already over priced fast food restaurant, not my idea of a great lunch.
Atmosphere: 1
Food: 1
Service: 1
Excellent halibut, but astoundingly expensive. $33 for just five pieces of fish and a medium Dr. Pepper. I love their halibut, but I simply cannot afford to come here again; I used to eat here often years ago. For my $33 I could've gotten an entire dinner for less at Stardust, Olive Garden, Old Spaghetti Factory, or Elmers. I was also disappointed I could not substitute something healthy for the fries and there was no Diet Dr. Pepper. By the way, $3+ for a medium drink when a large drink is $1.49 at McDonalds? I am on a fixed income now and I cannot afford to eat here even once a year. That $33 will buy me many days' supply of food elsewhere. I'd love to give BV five-stars, but the expense is overwhelming. Discounts with an app are really a gimmick - yes there are occasional savings, but it cannot hide the fact that prices here are just too high and too high relative to other fast-food stores.
Love Burgerville in general. Only go on special occasions though, due to it being quite expensive.
Atmosphere: 5
Food: 5
Service: 5
👍👍👍👍👍
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