I ordered a chicken quesadilla and they put literally no chicken, also my chips were hard and chewy.
Atmosphere: 1
Food: 1
Service: 1
L3i
Not impressed by their customer service. Extremely slow getting my food. Almost 40 minutes waiting
Brit Scander
Every time I order here the white rice is seriously undercooked to the point of it being inedible because its crunchy. And their portions are a joke. You have to ask for double rice to get one scoop and always have to ask for sides of things because its never a full scoop anymore. The rice doesnt even cover the bottom of the bowl...
Food: 1
Ambar Yadisha Raybuck
Undercooked rice
Atmosphere: 3
Food: 3
Service: 4
Rose Rose
Walked in and immediately see someone yelling at two boys working up front. She goes to the back and starts slamming things around. And I mean SLAMMING trays and bowls and everything. The two boys were sweet and apologized to us for her. I asked for her name and it’s Cailyn, turns out she’s a manager.
Atmosphere: 1
Food: 4
Service: 1
Xavier diaz
Had to walk out after they put one scoop of rice and half scoop of beans after I asked for protein they gave not even 1/4 portion they usually do i asked if thats the normal protein size they said yes ,I said I didn't want it then ,after I walked out they said you can pay for extra, was not going to pay 17+$ to get what I get at other locations, really rude after they seen me walk out they said they would add more. I see why people record when they go there now wish I had
Atmosphere: 1
Food: 1
Service: 1
Mohammed Tirfa
I ordered a rice bowl, but it was only about 1/4 cooked, and most of the rice was completely uncooked. I let a crew member know, but they did nothing about it and didn’t offer a replacement. I ended up throwing the meal in the garbage even though I paid full price for it. Overall, it was a very bad experience, and I was disappointed with both the food quality and the customer service.
Richard Boucher
Burrito was good but wasn't very warm.
Atmosphere: 4
Food: 4
Service: 4
Kinley Newsom
This chipotle usually does a decent job overall. I find myself visiting a chipotle very often, and have never had an experience like this. Working in customer service and the food industry, I have a lot of respect for these employees. I ordered a salad (which comes with vinaigrette) and there was no mention of this store’s location being out of the vinaigrette. At the end of the line I asked if I could have the vinaigrette that comes with the salad and the employee said “we’re out of vinaigrette and have been telling that to customers before they ordered”. This was not at all the case as I would have not proceeded to get a salad if I would have understood there was no vinaigrette in the first place - no big deal. Since I had already gone down the line building the salad I very kindly asked what could be done to fix the situation. The employee checking me out mentioned that there really wasn’t anything they could have done but that she would grab her manager for help. Meeting with the manager I was surprised with the level of disrespect I was being met with. After a little bit of back and forth talking and tension, the manager said she would check in the back for vinaigrette, and after returning told me there was none. She said that there was nothing that could be done. I asked if I could do a side of guac in place of the vinaigrette but was told that would be an additional cost. An additional cost seems quite unfair after not receiving a key component to the meal I had just ordered. The manager was not only impolite, but also completely unhelpful and unprofessional in handling this situation. The least they could have done was allow a side of guac for a mistake made on their end. The manager had the power to make this situation right, but chose to be extremely rude and unprofessional instead. The reason I am writing is not to bash this location for being out of vinaigrette, but rather to highlight the lack of communication, kindness, and professionalism the employees upheld.
Atmosphere: 1
Food: 1
Service: 1
Daniel McQueen
This place desperately needs to be inspected immediately! The food counter is chaotic and messy. I saw a worker try to clean the dirty counter with gloved hands—and then put the dirty rice back into the rice container. Absolutely disgusting. There are food crumbs everywhere. I wouldn’t be surprised if rats have been here!
Not to mention the food portions are getting smaller and smaller. Very disappointed, and will not be returning anymore.
For having 5 people on the line- they were very disorganized. I told the first employee that I had 5 orders, but they sent me down the entire line each time for every meal. Rather than doing one section at a time. It caused confusion for the people behind me, and also caused my order to become split. Everytime I had to go back, they had started someone else’s order, and then had to reorder everyone on the line so that it all matched. Very disorganized, and the employee was very rude when I told her I had other meals to start, after I advised from the beginning, that I had 5.
Atmosphere: 1
Food: 4
Service: 1
Mason Balll
10/10 service Lauren helped me make my yummy bowl and it was perfect! Friendly customer service and fast too! Ignore any bad reviews they probably just are chipotle haters!
Atmosphere: 5
Food: 5
Service: 5
D M
Chipotle Worst food ever so far! Ordered barbacoa burrito and two barbacoa bowls received only rice and beans so food was tasteless small portions kids left disappointed!
Atmosphere: 1
Food: 1
Service: 3
Adam Muellner
It's a Chipotle.
Recommended dishes: Tacos
Jackie Calhoun
I’ve eaten at chipotle over 100 times across the country. After visiting this one in Vancouver I’ll never come back any of them again. The service is terrible here, and food is consistent with this.
I ordered a chicken quesadilla and they put literally no chicken, also my chips were hard and chewy.
Atmosphere: 1
Food: 1
Service: 1
Not impressed by their customer service. Extremely slow getting my food. Almost 40 minutes waiting
Every time I order here the white rice is seriously undercooked to the point of it being inedible because its crunchy. And their portions are a joke. You have to ask for double rice to get one scoop and always have to ask for sides of things because its never a full scoop anymore. The rice doesnt even cover the bottom of the bowl...
Food: 1
Undercooked rice
Atmosphere: 3
Food: 3
Service: 4
Walked in and immediately see someone yelling at two boys working up front. She goes to the back and starts slamming things around. And I mean SLAMMING trays and bowls and everything. The two boys were sweet and apologized to us for her. I asked for her name and it’s Cailyn, turns out she’s a manager.
Atmosphere: 1
Food: 4
Service: 1
Had to walk out after they put one scoop of rice and half scoop of beans after I asked for protein they gave not even 1/4 portion they usually do i asked if thats the normal protein size they said yes ,I said I didn't want it then ,after I walked out they said you can pay for extra, was not going to pay 17+$ to get what I get at other locations, really rude after they seen me walk out they said they would add more. I see why people record when they go there now wish I had
Atmosphere: 1
Food: 1
Service: 1
I ordered a rice bowl, but it was only about 1/4 cooked, and most of the rice was completely uncooked. I let a crew member know, but they did nothing about it and didn’t offer a replacement. I ended up throwing the meal in the garbage even though I paid full price for it. Overall, it was a very bad experience, and I was disappointed with both the food quality and the customer service.
Burrito was good but wasn't very warm.
Atmosphere: 4
Food: 4
Service: 4
This chipotle usually does a decent job overall. I find myself visiting a chipotle very often, and have never had an experience like this. Working in customer service and the food industry, I have a lot of respect for these employees. I ordered a salad (which comes with vinaigrette) and there was no mention of this store’s location being out of the vinaigrette. At the end of the line I asked if I could have the vinaigrette that comes with the salad and the employee said “we’re out of vinaigrette and have been telling that to customers before they ordered”. This was not at all the case as I would have not proceeded to get a salad if I would have understood there was no vinaigrette in the first place - no big deal. Since I had already gone down the line building the salad I very kindly asked what could be done to fix the situation. The employee checking me out mentioned that there really wasn’t anything they could have done but that she would grab her manager for help. Meeting with the manager I was surprised with the level of disrespect I was being met with. After a little bit of back and forth talking and tension, the manager said she would check in the back for vinaigrette, and after returning told me there was none. She said that there was nothing that could be done. I asked if I could do a side of guac in place of the vinaigrette but was told that would be an additional cost. An additional cost seems quite unfair after not receiving a key component to the meal I had just ordered. The manager was not only impolite, but also completely unhelpful and unprofessional in handling this situation. The least they could have done was allow a side of guac for a mistake made on their end. The manager had the power to make this situation right, but chose to be extremely rude and unprofessional instead. The reason I am writing is not to bash this location for being out of vinaigrette, but rather to highlight the lack of communication, kindness, and professionalism the employees upheld.
Atmosphere: 1
Food: 1
Service: 1
This place desperately needs to be inspected immediately! The food counter is chaotic and messy. I saw a worker try to clean the dirty counter with gloved hands—and then put the dirty rice back into the rice container. Absolutely disgusting. There are food crumbs everywhere. I wouldn’t be surprised if rats have been here!
Not to mention the food portions are getting smaller and smaller. Very disappointed, and will not be returning anymore.
Atmosphere: 2
Food: 1
Service: 1
Restaurantji Recommends
For having 5 people on the line- they were very disorganized. I told the first employee that I had 5 orders, but they sent me down the entire line each time for every meal. Rather than doing one section at a time. It caused confusion for the people behind me, and also caused my order to become split. Everytime I had to go back, they had started someone else’s order, and then had to reorder everyone on the line so that it all matched. Very disorganized, and the employee was very rude when I told her I had other meals to start, after I advised from the beginning, that I had 5.
Atmosphere: 1
Food: 4
Service: 1
10/10 service Lauren helped me make my yummy bowl and it was perfect! Friendly customer service and fast too! Ignore any bad reviews they probably just are chipotle haters!
Atmosphere: 5
Food: 5
Service: 5
Chipotle Worst food ever so far! Ordered barbacoa burrito and two barbacoa bowls received only rice and beans so food was tasteless small portions kids left disappointed!
Atmosphere: 1
Food: 1
Service: 3
It's a Chipotle.
Recommended dishes: Tacos
I’ve eaten at chipotle over 100 times across the country. After visiting this one in Vancouver I’ll never come back any of them again. The service is terrible here, and food is consistent with this.
Atmosphere: 1
Food: 1
Service: 1
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