I went into the store to get a doordash order and slipped and almost fell on my ass. I tried to tell the manager but he acted like it didn't matter and it wasn't important. As a customer and an employee of doordash I feel putting people who enter your establishment in potential harm is completely unnecessary and could cause serious bodily harm and could potentially cause the franchise to be Monotarily liable. I sat in the store for 10 minutes watching customer after customer come in and have the chance of hurting them selves instead of one of the 5 employees at the store take 5 minutes to clean it up and put a garbage can under it to stop from water displacement. I hope they called the owner probably not. If this reaches you, there is a serious leak in the roof of your building that needs repair Immediately to save future customers from potential harm while in your facility.
Absolutely terrible customer service. Not lone employee acknowledges that you are even there. When multiple customers are standing there waiting to pick up orders. I’m assuming door dash. Dinning room is very dark and uninviting. Bathrooms have padlocks on them where you can not use them. Wouldn’t let me use the restroom even though I purchased food in drive threw said I had to purchase item in store
Atmosphere: 1
Food: 5
Service: 1
Jenn Kreps
Staff wouldn’t even acknowledge we were in the lobby to order food. Other customers walked in not one employee said hi or came to the counter to help. To worried about drive threw. stood waiting for five minutes before the gal at the drive-through came over and said I’ll be with you shortly. She took 3 drive through orders before helping any one in the lobby.
Atmosphere: 1
Service: 1
Recommended dishes: Curly Fries, Burger
dane williams
This location does it honor the deals through the Jack in the box app... Forces me to drive all the way to Salmon Creek even though I live right next to the Hazel Dell location.
Hugabug Maxx
The bacon potato wedges weren't cooked all the way, It was spilled sideways in the bag and the cheese leaked all over in the bag. Way to much cheese and maybe 6 tiny potato wedges.
Atmosphere: 1
Food: 1
Service: 1
Summer & Jonathan Gates
Food was pretty good but the service took forever. I just stood there for almost 10 minutes to order when they're was no body in there. I'd recommend for a quick bite to eat but expect to wait awhile.
Atmosphere: 2
Food: 4
Service: 3
Recommended dishes: Loaded Tiny Tacos
Yusles
Came here as a delivery partner, I asked if I could use their restroom while I wait for them to make the order as they were running behind. I was then stopped by the manager and was informed they will not longer let any drivers use the bathroom and that I can find another establishment to use. The order was 15 minutes late by the time I received it from them.
Atmosphere: 1
Service: 1
Jeffrey Farb
I don't know about other Jack in the Box locations, but this one cooks its food very well. Sandwiches always taste like they were freshly made and not just reheated.
sierra
The man working the window today around lunch time had phenomenal customer service, some of the best fast food services I've ever received and trust me, I get fast food a lot. I am not only pleased with my meal, but also deeply grateful for the pleasant experience. I feel a raise should be applied to this young man immediately . I do not remember his name unfortunately but managers, if you are reading this, trust that your lunch time window employee on 8/25 is among the best in the state, maybe even country and he is bringing my money back into the business from this day on.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Tiny Tacos
Jamie Retchless
Been sitting in this line for 35-40 mins waiting for an Uber order this is ridiculous do better!!!
So-so food and friendly employees but whenever I request no taco sauce on the app or during drive through, they douse my food in it instead. It’s pretty gross
Atmosphere: 3
Food: 2
Service: 4
Recommended dishes: Curly Fries
Em Richards
Jack and the Box’s food has gone so far downhill that I would not recommend purchasing anything but an occasional curly fry.
I really hate to say that; the employees were very friendly, and we even had to pull out of the drive thru to wait because they had to drop fresh fries. I don’t mind waiting but I was sad to see the worst chicken nuggets I have ever tried to eat. That was my bad, trusting fast food again in the year of someone’s lord 2024, but I will not make it again.
Seriously don’t get the chicken nuggets. They used to be tasty, crispy, and like popcorn chicken—and now they are so depressingly porridge-like in internal consistency that I couldn’t even finish the eight I had. I am sad I spent 26.96 feeding two of us, and felt ripped off by it.
Again, I want to reiterate that the workers were very kind, there were no problems with the service, and I don’t believe they deserve rudeness for corporate’s obvious corner-cutting desecrating the customer experience.
Jack should’ve stayed in the box. I have learned my lesson. Stay away.
Food: 1
Service: 5
Recommended dishes: Curly Fries
Shaina House
I knew I shouldn’t have. But. I did anyways. I ordered a chicken fajita pita. And I didn’t even get one bite out of it. The pita was so hard I would have broken a tooth if I even tried. Pathetic that they would even try to sell that. If I wasn’t so pissed off I would go back and get my money back. Whoever put this together and gave it out should be fired.
I went into the store to get a doordash order and slipped and almost fell on my ass. I tried to tell the manager but he acted like it didn't matter and it wasn't important. As a customer and an employee of doordash I feel putting people who enter your establishment in potential harm is completely unnecessary and could cause serious bodily harm and could potentially cause the franchise to be Monotarily liable. I sat in the store for 10 minutes watching customer after customer come in and have the chance of hurting them selves instead of one of the 5 employees at the store take 5 minutes to clean it up and put a garbage can under it to stop from water displacement. I hope they called the owner probably not. If this reaches you, there is a serious leak in the roof of your building that needs repair Immediately to save future customers from potential harm while in your facility.
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Egg Rolls, Cheeseburger, Chicken Sandwich, Curly Fries, Tiny Tacos
Absolutely terrible customer service.
Not lone employee acknowledges that you are even there. When multiple customers are standing there waiting to pick up orders. I’m assuming door dash. Dinning room is very dark and uninviting. Bathrooms have padlocks on them where you can not use them. Wouldn’t let me use the restroom even though I purchased food in drive threw said I had to purchase item in store
Atmosphere: 1
Food: 5
Service: 1
Staff wouldn’t even acknowledge we were in the lobby to order food. Other customers walked in not one employee said hi or came to the counter to help. To worried about drive threw. stood waiting for five minutes before the gal at the drive-through came over and said I’ll be with you shortly. She took 3 drive through orders before helping any one in the lobby.
Atmosphere: 1
Service: 1
Recommended dishes: Curly Fries, Burger
This location does it honor the deals through the Jack in the box app... Forces me to drive all the way to Salmon Creek even though I live right next to the Hazel Dell location.
The bacon potato wedges weren't cooked all the way, It was spilled sideways in the bag and the cheese leaked all over in the bag. Way to much cheese and maybe 6 tiny potato wedges.
Atmosphere: 1
Food: 1
Service: 1
Food was pretty good but the service took forever. I just stood there for almost 10 minutes to order when they're was no body in there. I'd recommend for a quick bite to eat but expect to wait awhile.
Atmosphere: 2
Food: 4
Service: 3
Recommended dishes: Loaded Tiny Tacos
Came here as a delivery partner, I asked if I could use their restroom while I wait for them to make the order as they were running behind. I was then stopped by the manager and was informed they will not longer let any drivers use the bathroom and that I can find another establishment to use. The order was 15 minutes late by the time I received it from them.
Atmosphere: 1
Service: 1
I don't know about other Jack in the Box locations, but this one cooks its food very well. Sandwiches always taste like they were freshly made and not just reheated.
The man working the window today around lunch time had phenomenal customer service, some of the best fast food services I've ever received and trust me, I get fast food a lot. I am not only pleased with my meal, but also deeply grateful for the pleasant experience. I feel a raise should be applied to this young man immediately . I do not remember his name unfortunately but managers, if you are reading this, trust that your lunch time window employee on 8/25 is among the best in the state, maybe even country and he is bringing my money back into the business from this day on.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Tiny Tacos
Been sitting in this line for 35-40 mins waiting for an Uber order this is ridiculous do better!!!
Restaurantji Recommends
disgusting service
disgusting service
So-so food and friendly employees but whenever I request no taco sauce on the app or during drive through, they douse my food in it instead. It’s pretty gross
Atmosphere: 3
Food: 2
Service: 4
Recommended dishes: Curly Fries
Jack and the Box’s food has gone so far downhill that I would not recommend purchasing anything but an occasional curly fry.
I really hate to say that; the employees were very friendly, and we even had to pull out of the drive thru to wait because they had to drop fresh fries. I don’t mind waiting but I was sad to see the worst chicken nuggets I have ever tried to eat. That was my bad, trusting fast food again in the year of someone’s lord 2024, but I will not make it again.
Seriously don’t get the chicken nuggets. They used to be tasty, crispy, and like popcorn chicken—and now they are so depressingly porridge-like in internal consistency that I couldn’t even finish the eight I had. I am sad I spent 26.96 feeding two of us, and felt ripped off by it.
Again, I want to reiterate that the workers were very kind, there were no problems with the service, and I don’t believe they deserve rudeness for corporate’s obvious corner-cutting desecrating the customer experience.
Jack should’ve stayed in the box. I have learned my lesson. Stay away.
Food: 1
Service: 5
Recommended dishes: Curly Fries
I knew I shouldn’t have. But. I did anyways. I ordered a chicken fajita pita. And I didn’t even get one bite out of it. The pita was so hard I would have broken a tooth if I even tried. Pathetic that they would even try to sell that. If I wasn’t so pissed off I would go back and get my money back. Whoever put this together and gave it out should be fired.
Atmosphere: 1
Food: 1
Service: 1
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