I understand automation is cheaper than paying employees, but when your restaurant has only 1 kiosk working and your employees walk past as you are trying to order at counter it sours the taste for eating there. Took way too long to order , the order was messed up ... and your prices are a bit steep.
Atmosphere: 3
Food: 5
Service: 2
Brett Hawkinson
The last couple times I’ve been in the café has been somewhat dirty. The tables are not bust. Garbage is left through about the floors and tables. I’ve also been very disappointed with their customer service as a company lately. They’re very in tune with using an app or online, ordering as opposed to taking orders in person. In person ordering can sometimes be away as long as 10 minutes in some locations also their automated system does not allow for customizations like using a croissant for a lunch sandwich. Management seems unwilling to take custom orders outside of what the computer software allows, which is troubling in that it just shows that Panera is becoming victim to big corporate as opposed to small business.
Atmosphere: 1
Food: 3
Service: 1
L3i
Great space to sit in to do work. But SERIOUSLY please fix or replace the hot water container, it has been MONTHS.
David Risley
Dinning area tables not wiped down, floor not kept clean
Atmosphere: 4
Food: 4
Service: 1
Danyle Palmerton
This place is a joke. I only come because my father likes this for lunch. The food is okay, the prices are expensive. My order is always late almost every time. That’s even when I show up late past the time it’s supposed to be ready. The staff is always running around doing anything but actually take care of the customers. I feel like you have to beg anyone just to give you your pick up order.
Atmosphere: 2
Food: 3
Service: 1
Al Phillips
Quick and easy on the app or walk in. Self order kiosk or walk up to a person.
Atmosphere: 3
Food: 4
Service: 4
Angela Taylor
Ordered online, service was quick, very clean inside
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Broccoli Cheddar Soup
NJ NJ (NJ)
The sandwiches used to be made well all last year, but when I came in today, there were no more sweet peppers left. I still ordered a Cibatta Cheesesteak thinking it would be still okay. I was wrong. They forgot to put on caramelized onions, only a tiny amount of aioli (they normally put more on, than this garbage I got tonight), the steak didn't taste fresh, and the price for this shoddy sandwich was unaccepptable for how little they put into the sandwich. The cashier service is wonderful, but beyond that, I am not going there again.
Atmosphere: 2
Food: 1
Service: 4
Michael Sampson
Waited forever for someone to help me. Employees were around but wouldn't be bothered
Food was good however service wasn’t the best. The manager Jay doesn’t do her job whenever I come with my daughter. We always feel unwelcome.
Atmosphere: 3
Food: 3
Service: 1
Pamela Jordan
Customer service was terrible. Walked into a Panera restaurant yesterday and no one, NO ONE, said hello or welcome or how can I help you. It was the same for the couple who walked in after me. They agreed with me that they’d never been to a place of business where they were not acknowledged. Crazy! When I asked for help staff seemed harried and slightly annoyed. I’ve been a Panera customer for a very long time, even using them to cater events for my former workplace. I won’t give up on them yet, but I won’t be back to this location. BTW: This is the second time the service was far below par at this location.
Atmosphere: 2
Food: 3
Service: 1
Nyree Zaemann
The prices are laughable for what is offered. We had breakfast here if you can really call it that since the portion sizes were more like a snack. For the cost of a hot drink and sandwich we should have been full but everyone in our party of four were still hungry despite spending over $50 on food at a glorified fast food place. The food was meh and certainly didn’t look like what was being advertised. Absolutely nothing special and not even close to worth the cost.
Yummy lunch selections! Clean environment.
Atmosphere: 5
Food: 5
Service: 5
I understand automation is cheaper than paying employees, but when your restaurant has only 1 kiosk working and your employees walk past as you are trying to order at counter it sours the taste for eating there.
Took way too long to order , the order was messed up ... and your prices are a bit steep.
Atmosphere: 3
Food: 5
Service: 2
The last couple times I’ve been in the café has been somewhat dirty. The tables are not bust. Garbage is left through about the floors and tables.
I’ve also been very disappointed with their customer service as a company lately. They’re very in tune with using an app or online, ordering as opposed to taking orders in person. In person ordering can sometimes be away as long as 10 minutes in some locations also their automated system does not allow for customizations like using a croissant for a lunch sandwich. Management seems unwilling to take custom orders outside of what the computer software allows, which is troubling in that it just shows that Panera is becoming victim to big corporate as opposed to small business.
Atmosphere: 1
Food: 3
Service: 1
Great space to sit in to do work.
But SERIOUSLY please fix or replace the hot water container, it has been MONTHS.
Dinning area tables not wiped down, floor not kept clean
Atmosphere: 4
Food: 4
Service: 1
This place is a joke. I only come because my father likes this for lunch. The food is okay, the prices are expensive. My order is always late almost every time. That’s even when I show up late past the time it’s supposed to be ready. The staff is always running around doing anything but actually take care of the customers. I feel like you have to beg anyone just to give you your pick up order.
Atmosphere: 2
Food: 3
Service: 1
Quick and easy on the app or walk in. Self order kiosk or walk up to a person.
Atmosphere: 3
Food: 4
Service: 4
Ordered online, service was quick, very clean inside
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Broccoli Cheddar Soup
The sandwiches used to be made well all last year, but when I came in today, there were no more sweet peppers left. I still ordered a Cibatta Cheesesteak thinking it would be still okay. I was wrong. They forgot to put on caramelized onions, only a tiny amount of aioli (they normally put more on, than this garbage I got tonight), the steak didn't taste fresh, and the price for this shoddy sandwich was unaccepptable for how little they put into the sandwich. The cashier service is wonderful, but beyond that, I am not going there again.
Atmosphere: 2
Food: 1
Service: 4
Waited forever for someone to help me. Employees were around but wouldn't be bothered
Atmosphere: 2
Food: 4
Service: 1
Restaurantji Recommends
My family loves eating here.
Atmosphere: 4
Food: 4
Service: 4
Food was good however service wasn’t the best. The manager Jay doesn’t do her job whenever I come with my daughter. We always feel unwelcome.
Atmosphere: 3
Food: 3
Service: 1
Customer service was terrible. Walked into a Panera restaurant yesterday and no one, NO ONE, said hello or welcome or how can I help you. It was the same for the couple who walked in after me. They agreed with me that they’d never been to a place of business where they were not acknowledged. Crazy! When I asked for help staff seemed harried and slightly annoyed. I’ve been a Panera customer for a very long time, even using them to cater events for my former workplace. I won’t give up on them yet, but I won’t be back to this location. BTW: This is the second time the service was far below par at this location.
Atmosphere: 2
Food: 3
Service: 1
The prices are laughable for what is offered. We had breakfast here if you can really call it that since the portion sizes were more like a snack. For the cost of a hot drink and sandwich we should have been full but everyone in our party of four were still hungry despite spending over $50 on food at a glorified fast food place. The food was meh and certainly didn’t look like what was being advertised. Absolutely nothing special and not even close to worth the cost.
Atmosphere: 4
Food: 3
Service: 3
Best teriyaki in Washington…
Atmosphere: 5
Food: 5
Service: 5
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