Red Robin Gourmet Burgers and Brews
8311 NE Vancouver Mall Dr, Vancouver
(360) 892-1121
Recent Reviews
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The hostess was very impersonal. Had us wait over 10 minutes for a table for 2 when there were plenty of empty tables. Even in these servers sections.
Was sat right under an air conditioner fan so I was freezing the entire time. The server was nice after a bit. It took her a minute to warm up.
I asked for my royal Red Robin burger to be cooked well done and my egg to be over easy. I ended up getting my egg over hard and my burger pink đ€ź
I hate how they say bottomless fries but then theyâre going to bring me my fries on my plate with my burger as a side? What Happened to a basket of fries? Then youâre not even going to ask me if I want more fries, I have to ask for fries. Every time I come here. It gets old. I came here thinking it was going to be better customer service than the Portland location. But now I donât know anymore. Theyâve just all gone down hill. A very disappointing $60 meal.
Atmosphere: 1
Food: 2
Service: 2
We were there with a party of 15 or so. Good was good we split a Cobb salad in bowls that were actually big enough for the salad, yay!! Service was great as shown in this photo. Thank you all.
Atmosphere: 5
Food: 5
Service: 5
Wonderful food and portion sizes . Kid friendly and the food tastes amazing ! For unlimited fries and a double tavern burger it is only 11$ . Better price than even going
to McDonaldâs, Wendyâs or burgerville ! My son had a 6 piece corn dog bites with unlimited fries and a juice . Only $6.49 !! Again this is the same price (even less) than you would pay at a fast food Restraunt . Great service and pleasant atmosphere . Only complaint is every time we go they charge us an entertainment fee of 2$ even tho we never go on the I pad to play games . It just shows up on the bill . I asked them about it and they said itâs because you pressed on the game section but we did not . If not for that we would give a 5 stars ! đâïž
I would love to tell you what the food was like, but after waiting 20 minutes for a server, we got up and left.
Atmosphere: 2
Service: 2
Great food
Atmosphere: 5
Food: 5
Service: 5
This place is getting way to expensive for what it is. The bottomless fries are nice and the burgers aren't bad but for the price I could get a real gourmet burger.
Some of the worst customer service known to man. The gentleman who looks like heâs juicing every day, who thinks heâs better than everyone else working on saturday March 1st 2025 @ 10pm, walked past me two times with me trying to get his attention twice, finally I had to raise my voice and his attitude towards me was absolutely appalling. He disrespected me by walking around and asking everyone if they needed anything or how there food was while there was a line at the door, after he finally acknowledged me, he told me he couldnât hand me my bag of food that was sitting right in front me of. I would have to wait for the hostess who is in the back, flirting with the chef Lollygagging. When I got home and gave my food to my fiancĂ©, she took a bite and realized the onions on her haystack, burger were soggy and not even cooked. The burger was extremely rare. They obviously are rushing to make the food but not rushing to take care of the customers etc. The whole experience was just honestly awful. Weâve ate out and ordered at this location multiple times and honestly never had any issues up until this point, But then again, we always order around lunchtime and the latest being 7 or 8pm, never having to deal with this crew. Whoever is running the Saturday night crew needs to be fired or trained again on how to treat people and how to cook their food properly.. honestly will never order here again during those times. Recommend others do the same.
Atmosphere: 1
Food: 1
Service: 1
Good food, service, and atmosphere.
Atmosphere: 3
Food: 4
Service: 4
I ordered hamburger meal should be with side dish . I ordered coleslaw bc bottom of side dish choice it was there and all can eat. Waiter didnât tell me coleslaw is exceptional item they charge extra $2.99 but he didnât asked me side dish which there are more menu broccoli, salad, sweet potatoes fly , thick cut or so French fly etc etc . He didnât explain one I choice was charged and many other items are no charge come with meal. I didnât know all those so simply I choose coleslaw which wasnât good taste actually I dislike it and no repeat only one small dish came with small burger I ordered lowest simple burger which I like simple one. So , ended up I paid so high price with tips. After I paid through cashier machine which I was use first time. After I came back home I looked at my receipt I feel so bad. They should explain how to charge when he came to take my order. It is not honest not good service. So they didnât tell me any then charged without free include side dish but coleslaw small side dish he charged me. It is too much I paid for my burger lunch. They should refund me. This waiter must explain me when he came to take my order. He wasnât good customer service waiter at all. Red Robin in Vancouver Mall was first time I went with ladies group this time. I donât go there any more. It was awful .
Atmosphere: 3
Food: 2
Service: 1
Haven't been to this location in many years! Seven of us came in for my son's 11th birthday tonight. Six adults and my son. Busy, but lots of servers on staff. Took over an hour to get our food and most of it sat under heat waiting for the birthday boys burger that they put cheese on in error. When food came we asked for our sauces that we had ordered with our meals and waiter said hang on while moving to the next table to take their order. Our fries are cold at this point.....then one of us out of seven asked for more fries and never received any. Had asked the waiter 4 times and he kept saying they were coming. Never did.... Why promote bottomless fries when you can't even get one more order to a table of seven. Good thing we all didn't want another order. Very disappointed and picked this location over Grand. Mistake for sure!!! I don't leave a bad review unless deserved!!!
Atmosphere: 2
Food: 3
Service: 1
Restaurantji Recommends
Went here Tuesday night with the family Brandon was my server which was very polite and a good server. The food was great. However when i went to go pay it kept saying my card didn't go through I used a different card since I thought it was my card that was the issue. I later found out that both of my card where actually charged I went back and talked to chris which again was very polite and apologized and said the $207 would be put back on my card after midnight when there system reboots. Here we and here we are Friday and still nothing. I called my bank yesterday and they said they cant refund it until red robin lifts the hold of it. I called anthony another red robin manager yesterday to tell him that and he of course was gonna call me back when they found out what was going on and i never got a returned phone call. My family will not be returning to this location. And I would recommend other using card to be cautious of this place.
Atmosphere: 2
Food: 5
Service: 2
Recommended dishes: Onion Rings
I'm a regular customer here. We typically love the food. We always sit in the bar. Service is considerably slower than sitting in the restaurant. My husband and I just enjoy the atmosphere better, so we deal with it. Our biggest complaint is the fries! When we receive our meal, the fries are ALWAYS cold and horrible as if they've been sitting in the window for way too long!!! Oftentimes, we get them, and they're undercooked as well. We've learned to ask for them crispy! When we get a "refill" basket, they're hot and fresh and so good! We shouldn't have to ask for more just to get them hot and fresh!
Atmosphere: 4
Food: 3
Service: 2
Went here twice in the past 2 weeks. Food is decent and the prices seem ok, especially in this economy. The failure is in the service.
The first time, the food took about 30 minutes, then after they brought the food. We never saw the waiter again. They seemed out of it when they took our order and a different person brought it out. No drink refills, bottomless fries were a myth.
The second time, the person that showed us our table just dropped the menus on the table along with 2 napkins and 3 forks, didn't even look at us and walked away. The waiter seemed ok, only came back after we were completely finished and about to pay to ask us out fries or drinks, then when I said we would like more fries, apparently they didn't have any and it would be a wait. Bottomless fries were a myth.
Overall if you just want a meal and have a bit of time and don't care, then this place isn't so bad I guess.
Edit: Went back again and service was bad, so many mistakes and just overall not a good experience. Congrats on the new 1Star review....
Atmosphere: 2
Food: 2
Service: 2
Ordered a burger through Uber eats on 26DEC24. Had a flight early in the morning. Spent the entire flight vomiting up the burger due to food poisoning. And it didnât even taste good and came in a half cent paper bag. Awful.
Food: 1
Service: 1
completely genuine review. im not really upset but others should be aware. to start i immediately found a shortish white hair in my fries it didnât bother me too much but itâs disappointing. secondly i told my waiter that my water tasted like sanitizer it was almost chemical-like and he said if he got me a different water it would be the same because their water is just awful. i respect him very much for being honest. worst of all my grandma got food poisoning from the âsimple grilled chicken saladâ extremely concerning that a restaurant that makes so much revenue canât even manage to follow food safety standards. i can only hope it doesnât effect her health long term.
Atmosphere: 2
Service: 1
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