*edited to add update and give back some stars* I just got off the phone with Hunter, he called to talk about the poor service and pizza I received. I explained to him what had happened and he is making it right. I genuinely appreciate the accountability he took and the steps to rectifying the problem(s). He did explain that the dough is supposed to be weighed and it shouldn’t be an issue again as well as making sure customers aren’t spoken to poorly. I do believe it had to be an off day for the lady that answered my call as we had never received poor customer service there before, and I do NOT want her job to be compromised, that was never my intent, just maybe some understanding for when a customer calls and has an issue. This way she can hear out the customer and not dismiss the issue and automatically think they are just trying to get a freebie (which again, I never asked for). Thank you again Hunter. We now don’t need to find a new Friday night pizza place - thank goodness because round table is the best in town!
If I could give this experience 0 stars, I would. Let me start by saying, we typically love Round Table and pretty much order from this location once a week for “pizza night” at our house. I get home from picking it up and went to take a bite and the crust was pretty much non existent. I like thin crust. But this, wasn’t just thin. It was air. Since the pizza isn’t cheap I called to see if they’d offer something since this was obviously not how it normally is. When you call it puts you through a call center, which is fine, but then I got transferred to the actual location after trying to explain what was happening. They said I was being transferred to the manager, I’m not sure if that’s the case or not (I think her name was *I edited to remove* I could be wrong because she was so incredibly rude I was thrown off) but I explained what my pizza was like and she said “all the skins are thin today because of the person that rolled it”. I asked if they weigh the dough first because we literally had to eat double the amount to even start feeling satisfied and she didn’t answer. Then she immediately said “I’m not making you a new pizza!” those were her exact words and spoken with an attitude, mind you I hadn’t even asked that and I was super polite when asking. I replied with “is there anything you can do to make this right?” Which she replied “there’s nothing wrong with your pizza, I’m not making you a new one”. Me: “except you have to eat twice the amount because there’s nothing to it.” I didn’t ask for a new one to be made, but thought maybe they’d offer a coupon for so much off our next visit because this was not acceptable (nor was her attitude). I was so upset by her words and tone I just hung up. This is not how you treat customers, ever. The whole thing about “give someone a good experience and they tell 1 person, but give someone a bad experience and they tell 10” is true. This could have been an easy fix but this “manager” doesn’t know how to be helpful or respectful.
My hope is that someone in charge see this and fixes the problem (the attitude and the issues with the crust)
Food: 1
Service: 1
cinelli43
It costs a little more than Dominos, etc. But they really try to make a better pizza, so if you can afford it, it’s worth it. Love the mini pepperonis and other toppings they use.
Atmosphere: 4
Food: 5
Service: 5
Sonya Sykora
Love this location! The manager hunter rocks!
Atmosphere: 5
Food: 5
Service: 5
Gail
Years ago, in the 80's & 90's I was not impressed with Round Table Pizza. I went with some family members to lunch there 3 days ago and was pleasantly surprised.. We had salad, pizza, and breadsticks, and it was all so delicious..
Atmosphere: 4
Food: 5
Service: 5
Kiersta Tomblison
Skyler helped me, and was awesome!!! Recommend for a great pizza!
Atmosphere: 5
Food: 5
Service: 5
Rydian Frost
Wife's favorite pizza. Good quality.
Atmosphere: 4
Food: 5
Service: 5
David Whittington
I have seen better salad bars but still great for most people. Gig Harbor Round table sets the standard. Lunch special was way to much for us to eat so we had left overs. Yeah
Atmosphere: 5
Food: 5
Service: 5
David Stuhr
Good pizza and good beer!!
Atmosphere: 5
Food: 5
Service: 5
Collin Ficcadenti
Had a great dinner with salad bar. Brea was so nice and had a few laughs with us! Very happy with our experience and the salad bar is top tier. Thank you!
Love the pizza. Bread twists are awesome and have great ranch.
Kyla Angulo
I got horrible food poisoning here yesterday. I will never eat here again!
Christopher Jones
Good pizza. Great gluten free option.
Scottlynn
Employees too busy gossiping... pizza not as ordered
Ryan Sparano
The service from this location has slipped so hard in the last couple years. Average wait time for a pizza delivered is 1hr 30min to 2 hrs for small pizza. This place use to be 5 stars. There are other places around to get just as good or better pizza.
Food poisoning salad bar beware
*edited to add update and give back some stars*
I just got off the phone with Hunter, he called to talk about the poor service and pizza I received. I explained to him what had happened and he is making it right. I genuinely appreciate the accountability he took and the steps to rectifying the problem(s). He did explain that the dough is supposed to be weighed and it shouldn’t be an issue again as well as making sure customers aren’t spoken to poorly. I do believe it had to be an off day for the lady that answered my call as we had never received poor customer service there before, and I do NOT want her job to be compromised, that was never my intent, just maybe some understanding for when a customer calls and has an issue. This way she can hear out the customer and not dismiss the issue and automatically think they are just trying to get a freebie (which again, I never asked for). Thank you again Hunter. We now don’t need to find a new Friday night pizza place - thank goodness because round table is the best in town!
If I could give this experience 0 stars, I would. Let me start by saying, we typically love Round Table and pretty much order from this location once a week for “pizza night” at our house. I get home from picking it up and went to take a bite and the crust was pretty much non existent. I like thin crust. But this, wasn’t just thin. It was air. Since the pizza isn’t cheap I called to see if they’d offer something since this was obviously not how it normally is. When you call it puts you through a call center, which is fine, but then I got transferred to the actual location after trying to explain what was happening. They said I was being transferred to the manager, I’m not sure if that’s the case or not (I think her name was *I edited to remove* I could be wrong because she was so incredibly rude I was thrown off) but I explained what my pizza was like and she said “all the skins are thin today because of the person that rolled it”. I asked if they weigh the dough first because we literally had to eat double the amount to even start feeling satisfied and she didn’t answer. Then she immediately said “I’m not making you a new pizza!” those were her exact words and spoken with an attitude, mind you I hadn’t even asked that and I was super polite when asking. I replied with “is there anything you can do to make this right?” Which she replied “there’s nothing wrong with your pizza, I’m not making you a new one”. Me: “except you have to eat twice the amount because there’s nothing to it.” I didn’t ask for a new one to be made, but thought maybe they’d offer a coupon for so much off our next visit because this was not acceptable (nor was her attitude). I was so upset by her words and tone I just hung up. This is not how you treat customers, ever. The whole thing about “give someone a good experience and they tell 1 person, but give someone a bad experience and they tell 10” is true. This could have been an easy fix but this “manager” doesn’t know how to be helpful or respectful.
My hope is that someone in charge see this and fixes the problem (the attitude and the issues with the crust)
Food: 1
Service: 1
It costs a little more than Dominos, etc. But they really try to make a better pizza, so if you can afford it, it’s worth it. Love the mini pepperonis and other toppings they use.
Atmosphere: 4
Food: 5
Service: 5
Love this location! The manager hunter rocks!
Atmosphere: 5
Food: 5
Service: 5
Years ago, in the 80's & 90's I was not impressed with Round Table Pizza.
I went with some family members to lunch there 3 days ago and was pleasantly surprised.. We had salad, pizza, and breadsticks, and it was all so delicious..
Atmosphere: 4
Food: 5
Service: 5
Skyler helped me, and was awesome!!! Recommend for a great pizza!
Atmosphere: 5
Food: 5
Service: 5
Wife's favorite pizza. Good quality.
Atmosphere: 4
Food: 5
Service: 5
I have seen better salad bars but still great for most people. Gig Harbor Round table sets the standard. Lunch special was way to much for us to eat so we had left overs. Yeah
Atmosphere: 5
Food: 5
Service: 5
Good pizza and good beer!!
Atmosphere: 5
Food: 5
Service: 5
Had a great dinner with salad bar. Brea was so nice and had a few laughs with us! Very happy with our experience and the salad bar is top tier. Thank you!
Restaurantji Recommends
Love the pizza. Bread twists are awesome and have great ranch.
I got horrible food poisoning here yesterday. I will never eat here again!
Good pizza. Great gluten free option.
Employees too busy gossiping... pizza not as ordered
The service from this location has slipped so hard in the last couple years. Average wait time for a pizza delivered is 1hr 30min to 2 hrs for small pizza. This place use to be 5 stars. There are other places around to get just as good or better pizza.
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