First off its taco bell, don't expect michelin star quality. But my order was fresh and hot and thats enough for me. The service was the standout; the drive thru worker made suggestions to improve my order because she said other people seem to like it that way which I appreciated, and she also complimented me and generally seemed very happy to be there which is so refreshing at a fast food place. Highly recommend this location
Atmosphere: 5
Food: 4
Service: 5
Alex Primo
Tried getting food at 2:30am and they were closed. Waited 15 minutes for someone to show up.
Atmosphere: 1
Food: 1
Service: 1
brian paulson
Horrible wait time.
Atmosphere: 1
Food: 2
Service: 1
Suresh ROHIN
Quite and clean
Atmosphere: 5
Food: 5
Service: 5
Noah Vallembois
dude the workers gave me 4 cups of cheese for my nacho fries, best day ever
Food: 5
Service: 5
Kiera Lee
I had a wrong order inputted and went in and spoke to Elizabeth the manager who was so incredibly helpful. She made this experience a breeze! From how this taco bell used to be in 2022 to now is so much better. I actually think its because of her. Thank you again.
Atmosphere: 5
Food: 5
Service: 5
Raileena Gama
went to this location since it’s right across the street from my job, i decided to go on my 30 and get me lunch the lady in the drive thru extremely rude and unprofessional horrible customer service refused to give us her name. she’s white and has glasses she wore her hair in a bun, not only was her customer service horrible she messed up the entire order including the drinks. everytime i said something she said “anything else” and continuously cut me off just for me to get the wrong food. not the first time this place has messed up my order either.
Atmosphere: 1
Food: 1
Service: 1
Chris Richards
I have had a lot of Taco Bell in my life and this was the absolute worst experience I’ve ever had. I placed my order in the mobile app and walked in around the time it was supposed to be ready. The worker even verified my name and that they saw my order. My food was supposed to be ready at 12:37 and I didn’t get it until 1:05. This after checking on it again. It wasn’t even a complicated order. 2 burritos and 2 tacos. When I got it, there was no apology offered, no refund or free drink offered. Just an excuse that the order got lost but yet they were able to see and find it just fine. If this was my very first time getting Taco Bell, then it would have also been my last.
Atmosphere: 1
Food: 3
Service: 1
Debra Hull
Pathetic. Barely any meat, and you couldn't even find the cheese. Way over priced.
Atmosphere: 1
Food: 1
Service: 1
Jamie Retchless
Im an uber driver and here’s the awful experience I had to deal with.
I was on my way to Wendy’s in Hazel Dell to pick up an order when uber sent me an add on from this Taco Bell location, I was coming from 4th plain/SR 500 area so about 10 mins away from this location.
I pulled up to the drive-thru and there was only 1 car in front of me and no one behind me, I was greeted and told the staff I was there to pick up the order, the response was “we are just starting that order and to come back in 5 mins” confused I asked what the difference was of that and waiting if no one was behind me and she said “I couldn’t wait” in the drive-thru for the order which was only 4-5 items.
Irritated but wanting to do MY JOB as a delivery driver I pulled back around and another car had pulled in before me, they ordered and I drove past the speaker and went to the window, by this time 2 other cars behind me pulled in, when I got to the window they again told me I couldn’t wait for the order and I had to come back, I refused and said it doesn’t make sense that they have had this order for 15 mins now and if the people that are in front of me and behind me can wait for their food why can’t I? I’m providing a service for my customer who deserves a timely delivery!
Then what I’m assuming is the manager who was Probley the most rudest human I’ve ever met told me that she was going to call uber and cancel the order I said ok and I’d like to speak with uber and let them know the situation, so she proceeded to call uber and I waited, she told me uber would be calling me and that the order was cancelled and I said I would wait for uber to call me to confirm that info and I still had a customer expecting her order, she then told me she would call the police for trespassing if I did not leave.
I had a 2nd order to pick up at Wendy’s still and all this Nonsense was making me late so I left, uber never did call me and I also received a message from the customer expecting the Taco Bell order asking what the issue was and why her order was taking so long.
I told her Taco Bell cancelled her order and to contact uber!
The staff not only created issues for both of my customers who were expecting timely orders but they also effected me and prevented me from doing my job and unfortunately cost me time and gas I was never compensated for, and sadly after reading other reviews this is a common issue and needs to be addressed ASAP!
I have documented my experience and have taken screenshots of other reviews and will be contacting someone above the manager, as other delivery drivers and customers have stated the staff here needs to be seriously retrained in customer service and more than likely time management!
I will never as a driver/or a customer come back to this location ever again, very disappointed and disgusted!
Very fast drive thru for breakfast. Fresh hot food for the road. The Steak breakfast crunch wrap, and the sausage breakfast burrito was very good.
Atmosphere: 5
Food: 5
Service: 5
Brian Buelow
Do you love paying way to much for half full tacos? Ya me to. That's why I'm leaving this awesome review. Clearly it's the best place in town for a quick snack... But only if you love getting ripped off. I love throwing my money away and not getting what I ordered. It's the best. Their next ad campaign should just be a picture of someone putting their money in the toilette. At least then people would know what they're ordering.
Max Lepikash
I’ve visited this Taco Bell twice now to pick up delivery orders at night, and both experiences were very disappointing.
The first time, I was told to wait in the parking lot and that they would bring my order out. I waited for about 20 minutes, and no one ever came. It was clear they had simply forgotten about me.
The second time (tonight), I pulled up to the drive-thru to pick up another delivery order. They told me I couldn’t get the order yet and to come back in 5 minutes. I explained that last time they forgot about me and asked them to prepare the order now. The employee replied, “Why are you arguing with me? I’ll call the manager.” The manager came and repeated the same thing, and when I expressed my concern again, she said, “I don’t care, you can leave.”
I’ve picked up from many other Taco Bell locations and never experienced anything like this. Normally, you pull up, wait your turn in the drive-thru, and receive the order. I don’t understand why this specific location has its own rules.
It’s also important to point out that delivery drivers are customers too. We shouldn’t be treated as less important or be forced to wait longer than others. We’re helping move your food and support your business.
Both times I’ve come here have been negative. This is a new location, and based on my experience, the staff seems poorly trained and unprofessional. I hope someone in upper management reads this and takes action to improve the service and delivery process here.
K A
Waited for over 30 minutes after ordering online. Ended up getting into the drive through to get the order. Good was cold
First off its taco bell, don't expect michelin star quality. But my order was fresh and hot and thats enough for me. The service was the standout; the drive thru worker made suggestions to improve my order because she said other people seem to like it that way which I appreciated, and she also complimented me and generally seemed very happy to be there which is so refreshing at a fast food place. Highly recommend this location
Atmosphere: 5
Food: 4
Service: 5
Tried getting food at 2:30am and they were closed. Waited 15 minutes for someone to show up.
Atmosphere: 1
Food: 1
Service: 1
Horrible wait time.
Atmosphere: 1
Food: 2
Service: 1
Quite and clean
Atmosphere: 5
Food: 5
Service: 5
dude the workers gave me 4 cups of cheese for my nacho fries, best day ever
Food: 5
Service: 5
I had a wrong order inputted and went in and spoke to Elizabeth the manager who was so incredibly helpful. She made this experience a breeze! From how this taco bell used to be in 2022 to now is so much better. I actually think its because of her. Thank you again.
Atmosphere: 5
Food: 5
Service: 5
went to this location since it’s right across the street from my job, i decided to go on my 30 and get me lunch the lady in the drive thru extremely rude and unprofessional horrible customer service refused to give us her name. she’s white and has glasses she wore her hair in a bun, not only was her customer service horrible she messed up the entire order including the drinks. everytime i said something she said “anything else” and continuously cut me off just for me to get the wrong food. not the first time this place has messed up my order either.
Atmosphere: 1
Food: 1
Service: 1
I have had a lot of Taco Bell in my life and this was the absolute worst experience I’ve ever had. I placed my order in the mobile app and walked in around the time it was supposed to be ready. The worker even verified my name and that they saw my order. My food was supposed to be ready at 12:37 and I didn’t get it until 1:05. This after checking on it again. It wasn’t even a complicated order. 2 burritos and 2 tacos. When I got it, there was no apology offered, no refund or free drink offered. Just an excuse that the order got lost but yet they were able to see and find it just fine. If this was my very first time getting Taco Bell, then it would have also been my last.
Atmosphere: 1
Food: 3
Service: 1
Pathetic. Barely any meat, and you couldn't even find the cheese. Way over priced.
Atmosphere: 1
Food: 1
Service: 1
Im an uber driver and here’s the awful experience I had to deal with.
I was on my way to Wendy’s in Hazel Dell to pick up an order when uber sent me an add on from this Taco Bell location, I was coming from 4th plain/SR 500 area so about 10 mins away from this location.
I pulled up to the drive-thru and there was only 1 car in front of me and no one behind me, I was greeted and told the staff I was there to pick up the order, the response was “we are just starting that order and to come back in 5 mins” confused I asked what the difference was of that and waiting if no one was behind me and she said “I couldn’t wait” in the drive-thru for the order which was only 4-5 items.
Irritated but wanting to do MY JOB as a delivery driver I pulled back around and another car had pulled in before me, they ordered and I drove past the speaker and went to the window, by this time 2 other cars behind me pulled in, when I got to the window they again told me I couldn’t wait for the order and I had to come back, I refused and said it doesn’t make sense that they have had this order for 15 mins now and if the people that are in front of me and behind me can wait for their food why can’t I? I’m providing a service for my customer who deserves a timely delivery!
Then what I’m assuming is the manager who was Probley the most rudest human I’ve ever met told me that she was going to call uber and cancel the order I said ok and I’d like to speak with uber and let them know the situation, so she proceeded to call uber and I waited, she told me uber would be calling me and that the order was cancelled and I said I would wait for uber to call me to confirm that info and I still had a customer expecting her order, she then told me she would call the police for trespassing if I did not leave.
I had a 2nd order to pick up at Wendy’s still and all this Nonsense was making me late so I left, uber never did call me and I also received a message from the customer expecting the Taco Bell order asking what the issue was and why her order was taking so long.
I told her Taco Bell cancelled her order and to contact uber!
The staff not only created issues for both of my customers who were expecting timely orders but they also effected me and prevented me from doing my job and unfortunately cost me time and gas I was never compensated for, and sadly after reading other reviews this is a common issue and needs to be addressed ASAP!
I have documented my experience and have taken screenshots of other reviews and will be contacting someone above the manager, as other delivery drivers and customers have stated the staff here needs to be seriously retrained in customer service and more than likely time management!
I will never as a driver/or a customer come back to this location ever again, very disappointed and disgusted!
Restaurantji Recommends
Always goodness
Very fast drive thru for breakfast. Fresh hot food for the road. The Steak breakfast crunch wrap, and the sausage breakfast burrito was very good.
Atmosphere: 5
Food: 5
Service: 5
Do you love paying way to much for half full tacos? Ya me to. That's why I'm leaving this awesome review. Clearly it's the best place in town for a quick snack... But only if you love getting ripped off. I love throwing my money away and not getting what I ordered. It's the best. Their next ad campaign should just be a picture of someone putting their money in the toilette. At least then people would know what they're ordering.
I’ve visited this Taco Bell twice now to pick up delivery orders at night, and both experiences were very disappointing.
The first time, I was told to wait in the parking lot and that they would bring my order out. I waited for about 20 minutes, and no one ever came. It was clear they had simply forgotten about me.
The second time (tonight), I pulled up to the drive-thru to pick up another delivery order. They told me I couldn’t get the order yet and to come back in 5 minutes. I explained that last time they forgot about me and asked them to prepare the order now. The employee replied, “Why are you arguing with me? I’ll call the manager.” The manager came and repeated the same thing, and when I expressed my concern again, she said, “I don’t care, you can leave.”
I’ve picked up from many other Taco Bell locations and never experienced anything like this. Normally, you pull up, wait your turn in the drive-thru, and receive the order. I don’t understand why this specific location has its own rules.
It’s also important to point out that delivery drivers are customers too. We shouldn’t be treated as less important or be forced to wait longer than others. We’re helping move your food and support your business.
Both times I’ve come here have been negative. This is a new location, and based on my experience, the staff seems poorly trained and unprofessional. I hope someone in upper management reads this and takes action to improve the service and delivery process here.
Waited for over 30 minutes after ordering online. Ended up getting into the drive through to get the order. Good was cold
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