Spring Lotus Restaurant

so last night I called and place an order for pickup, told them my order , my phone number, my name and was told it'll be ready in 20 minutes. I showed up within 20 minutes, went in to pick up order and found out that my order didnt exist. apparently the lady I was talking to on 10/22 around 7:44pm to get my order, she didnt even put my order down....

Food is great no complaints there but when it comes to paying almost $60 for two servings of garlic chicken and especially asking for extra chicken two times and confirming, I receive two half ass portions of food with another half ass of extra chicken that I payed EXTRA for. It doesn’t make sense, it’s not the first time and this shit needs to stop if I am paying that much!

Atmosphere: 2

Food: 4

Service: 2

Since when did you guys start putting ketchup in your Pad Thai 😭 it’s not even settle. Idk if it’s replacing the tamarind or what but all I taste is Ketchup.

Food: 3

Service: 5

Drunken noodles was so tasty. Portion sizes are generous. Wait was quite a bit. Loved the lemon grass chicken. It was so subtle and well made. The usual Thai iced tea was on point. Not too sweet. Pretty reasonable pricing.

Atmosphere: 3

Food: 5

Service: 5

Recommended dishes: Drunken Noodles

Delicious food

Atmosphere: 4

Food: 5

Service: 5

Really great beef rare beef and brisket pho!! Is amazing just prefer without the brisket ask for extra jalapeños soo amazing! Will be addicted once you add the extra jalapeños to it

Food: 5

Service: 4

Terrible customer service

Food: 5

I have been a regular customer and frequently place pickup orders. Over the past couple of years, I’ve noticed a steady decline in both customer service and food quality, which has been disappointing.

It has become common for items from my order to be missing, and the staff often seem disengaged, which affects the overall customer experience. On my most recent visit, I requested noodles instead of rice and added a half order of chicken. However, instead of the noodles being packed separately—as the rice is—they were mixed directly with the chicken. This gave the impression of a larger portion, but in reality, the extra chicken I paid for was not apparent. I paid nearly $10 for the additional chicken and an upcharge for the noodle substitution, but the value simply wasn’t there.

Portion sizes have become noticeably smaller, and unfortunately, the food often arrives dry—whereas it used to be flavorful and fresh.

Given the continued decline in quality and service, I’ve decided to take my business elsewhere for now.

I hope you take this feedback constructively and consider making improvements. I’ve enjoyed your food in the past and would love to return if things improve.

Atmosphere: 2

Food: 1

Service: 1

This is a great option for Thai food in Wenatchee! They have GREAT spring rolls and the peanut sauce is sooo good. Honestly I don’t have anything bad to say about this place other than they do get really busy, and if you want to have a big group this is probably not the best place to go. The food is great but there isn’t a ton for seating.

Atmosphere: 5

Food: 5

Service: 5

They deliberately give really skimpy chicken portions in their drunken noodles only had one or two small pieces. They are clearly trying to be cheap, yet they charge $17 for the dish already which is outlandish. I've ordered here a lot and recently have been consistently disappointed with the chef's terrible portioning!

Atmosphere: 3

Food: 3

Service: 3

I had the Red Curry. It was delicious and the portion size was very good.
We had a few stragglers in our group and had four separate checks. The waitress was extremely patient and served us swiftly after we finally put in our order.
The only downside was the tight seating and the related noise.
But all in all a good local Thai place where no reservation is needed.

Atmosphere: 3

Food: 5

Service: 5

Recommended dishes: Red Curry, Peanut Sauce, Pad Thai, Crab Rangoons, Fresh Spring Rolls

Visited this place in two different occasions this past month. Both times the meat tasted quite strange with strong odors and unnatural texture. First time we ordered beef dishes and the 2nd time we switched to chicken.

We ended up leaving most of the food unfinished. Won’t be returning.

Ordered the rice combo, soup? was just broth. Chicken was dry and flavorless. Egg roll was very good. Won't order chicken again.

Didn't give me the correct order. Ordered Ramen and a tofu bhanmi. I didn't get that. That is really sad.

This was a really good place overall. I went on a date with my boyfriend. Our server ,Tony was really nice. and good he got to us as fast as he possibly could. I ordered curry it was a delight in heaven to eat. You can expect us back there sometime.