Frustrating Experience – Feels Like the Store Doesn't Want CustomersI’ve been an occasional Taco Bell customer for years, but after multiple visits to this location with the same issues, I’m done. The overall experience makes it feel like the staff and management simply don’t care about customers, and it’s driving loyal patrons away.Specific problems:The restroom is always locked with no sign indicating whether it’s occupied or simply requires staff assistance. Customers stand there confused, trying the door repeatedly, only to realize they need an employee to unlock it. There’s no signage explaining the policy, which is basic courtesy. The front counter is unused – no menu board above it, and employees actively avoid eye contact or stay in the back. Ordering at the counter isn’t a real option. Everyone is forced to use the self-order kiosks. That’s fine in theory, but the process is broken: when you select “pay with cash,” the kiosk says “order received” and gives no indication that nothing will happen until you flag down an employee, wait for them to notice you, and then pay at the counter before preparation even starts. I waited 10 minutes at my table thinking my food was being made before realizing I had to ask about it.
Small but telling issue: ordering a “side” of guacamole results in them putting it on the burrito without asking, rather than providing it separately. The portion is already tiny and low-quality for the price – treating a paid side as a topping feels like cutting corners.
I didn't bring a food scale but portions have dropped a lot and if I was a corporation who cared about fair trade, your food weight should match the reported calorie calculated portion. If it doesn't (I would bet a lot that it doesn't), then you are stealing from people.
These aren’t one-off problems; they happen consistently. It feels like a poorly thought-out experiment in organization that was never tested with actual customers. Simple fixes – a bathroom sign, a clear kiosk message about cash payment, staff trained to assist at the counter, and honoring “side” orders properly – would make a huge difference. Until these are addressed, I won’t be back, and I suspect others feel the same. Taco Bell corporate should visit this location unannounced – the current setup is losing you business.
Atmosphere: 2
Food: 3
Service: 1
Jacob Redman
My order has been lost back to back times I’ve gone and had to get it remade
Atmosphere: 1
Food: 1
Service: 2
Matthew Nick
Has gotten expensive.
Atmosphere: 3
Food: 3
Service: 4
Laura Milton
Love the drinks they are all so tasty and the food is phenomenal.
Atmosphere: 3
Food: 4
Service: 4
Cody Gifford
They screwed up on the order and weren't very customer friendly when it came to fixing it
Food: 2
Service: 2
Clayton Moss (Mayo Moss)
It's Taco Bell. You get what you expect. Wenatchee Taco Bell is much much better than East Wenatchee Taco Bell/KFC though.
Atmosphere: 5
Food: 4
Service: 5
Joel Rivera
They can never give out an order right and there always in bad mood
Atmosphere: 1
Food: 1
Service: 1
Linda Vernon
Dishes poorly done. Frequently stale chips, tortillas etc. Toppings sloppy& skimpy. Nachos often look like they’ve been pounded to make sure they’re in the smallest pieces possible. Not impressed. Going to try East Wenatchee
Atmosphere: 2
Food: 2
Service: 3
Matthew Lawson
Hits the spot
Atmosphere: 5
Food: 5
Service: 5
Jake Torres
Past couple times I have ordered I have been given a messed up order with no refund when I don’t even eat anything. Terrible everything.
The staff here is absolutely disrespectful everytime I come here the service is shit I only return because it’s fast and easy food. The staff is so lazy the guy was leaning against the window as I was trying to tell him his lovely disrespectful coworker had messed up our order because she can’t take the time to listen to what I’m trying to order I work at a restaurant and I understand how draining it is but I would never treat a customer this way under any circumstances.
Atmosphere: 1
Food: 1
Service: 1
Aaron Berg
Best she ever had!
Food: 5
Gabriel Schettler
whoever the kid was that gave me fist loads of fire sauce after i told him to “use his judgement” when he asked me how much i wanted…. you made my night
Atmosphere: 5
Food: 5
Service: 5
Panda XTG
I love the steak quesadilla.
Atmosphere: 5
Food: 5
Service: 5
Ihaveasax
This might be the best taco bell I have ever been to. The service is excellent, fast, and the line moves quite fairly quick. The food is the best taco bell I have had in years. I have absolutely nothing to complain about. this particular taco bell is amazing as it is.
Frustrating Experience – Feels Like the Store Doesn't Want CustomersI’ve been an occasional Taco Bell customer for years, but after multiple visits to this location with the same issues, I’m done. The overall experience makes it feel like the staff and management simply don’t care about customers, and it’s driving loyal patrons away.Specific problems:The restroom is always locked with no sign indicating whether it’s occupied or simply requires staff assistance. Customers stand there confused, trying the door repeatedly, only to realize they need an employee to unlock it. There’s no signage explaining the policy, which is basic courtesy.
The front counter is unused – no menu board above it, and employees actively avoid eye contact or stay in the back. Ordering at the counter isn’t a real option.
Everyone is forced to use the self-order kiosks. That’s fine in theory, but the process is broken: when you select “pay with cash,” the kiosk says “order received” and gives no indication that nothing will happen until you flag down an employee, wait for them to notice you, and then pay at the counter before preparation even starts. I waited 10 minutes at my table thinking my food was being made before realizing I had to ask about it.
Small but telling issue: ordering a “side” of guacamole results in them putting it on the burrito without asking, rather than providing it separately. The portion is already tiny and low-quality for the price – treating a paid side as a topping feels like cutting corners.
I didn't bring a food scale but portions have dropped a lot and if I was a corporation who cared about fair trade, your food weight should match the reported calorie calculated portion. If it doesn't (I would bet a lot that it doesn't), then you are stealing from people.
These aren’t one-off problems; they happen consistently. It feels like a poorly thought-out experiment in organization that was never tested with actual customers. Simple fixes – a bathroom sign, a clear kiosk message about cash payment, staff trained to assist at the counter, and honoring “side” orders properly – would make a huge difference. Until these are addressed, I won’t be back, and I suspect others feel the same. Taco Bell corporate should visit this location unannounced – the current setup is losing you business.
Atmosphere: 2
Food: 3
Service: 1
My order has been lost back to back times I’ve gone and had to get it remade
Atmosphere: 1
Food: 1
Service: 2
Has gotten expensive.
Atmosphere: 3
Food: 3
Service: 4
Love the drinks they are all so tasty and the food is phenomenal.
Atmosphere: 3
Food: 4
Service: 4
They screwed up on the order and weren't very customer friendly when it came to fixing it
Food: 2
Service: 2
It's Taco Bell. You get what you expect. Wenatchee Taco Bell is much much better than East Wenatchee Taco Bell/KFC though.
Atmosphere: 5
Food: 4
Service: 5
They can never give out an order right and there always in bad mood
Atmosphere: 1
Food: 1
Service: 1
Dishes poorly done. Frequently stale chips, tortillas etc. Toppings sloppy& skimpy. Nachos often look
like they’ve been pounded to make sure they’re in the smallest pieces possible. Not impressed. Going to try East Wenatchee
Atmosphere: 2
Food: 2
Service: 3
Hits the spot
Atmosphere: 5
Food: 5
Service: 5
Past couple times I have ordered I have been given a messed up order with no refund when I don’t even eat anything. Terrible everything.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
The staff here is absolutely disrespectful everytime I come here the service is shit I only return because it’s fast and easy food. The staff is so lazy the guy was leaning against the window as I was trying to tell him his lovely disrespectful coworker had messed up our order because she can’t take the time to listen to what I’m trying to order I work at a restaurant and I understand how draining it is but I would never treat a customer this way under any circumstances.
Atmosphere: 1
Food: 1
Service: 1
Best she ever had!
Food: 5
whoever the kid was that gave me fist loads of fire sauce after i told him to “use his judgement” when he asked me how much i wanted…. you made my night
Atmosphere: 5
Food: 5
Service: 5
I love the steak quesadilla.
Atmosphere: 5
Food: 5
Service: 5
This might be the best taco bell I have ever been to. The service is excellent, fast, and the line moves quite fairly quick. The food is the best taco bell I have had in years. I have absolutely nothing to complain about. this particular taco bell is amazing as it is.
Atmosphere: 4
Food: 5
Service: 5
Loading...