My entire family went to the drive-through, somewhere around 8 P.M., on a Sunday, March 23rd. My parents ordered, and there were two 2 guys messing around. They even told us to shush because they were talking to other customers. I'm rating the place 1 star for now. Once the problem has been figured out, I'm removing the post. And including there was this one girl employee who was kind and in my opinion, she seems nice and was tired with the 2 boy employees messing around. The girl gave us the right ice cream while the 2 boys seemed to not know which kind of flavored we ordered. I was frustrated seeing this. They even asked for a tip, and to be clear, the 2 guys don't deserve a tip at all. Over all everytime I go here, it's great, but today wasn't great.
jennifier misipati
The website says they close at 10pm, they have a paper on the door saying they close at 8pm but have the doors already locked before 7:50pm. Not away to do business. I have worked in the restaurant business for many years. You are opened and serving until your close time. You don't lock up before and start your cleaning so that you can walk out at your closing time. Hope this one goes out of business.
aafleming2013
Too much hassle to go here. Very inconsistent employees. Never know if they will be courteous or rude. When you go thru the drive through, the box where you would normally place an order has an automated message on it which is confusing. You can't place order until you get to window. You can wait forever even if there is only one car ahead of you. Have never seen such a slow drive through. Once you are in the drive through it is impossible to get out. Have waited as long as 45 minutes with one car in front. To top it off, last time I went there I was asked for a tip. Their ice cream is great but you can buy it at the store now.
Robert Helms
Closes 20 minutes early shuts lights off soon as you walk to the door. Spend my money elsewhere
Lily Mejia
I love baskin robins, they have so many yummy flavors and the environment is so nice there!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Icecream Cake
Hezron Nzengah
Employees have friendly customer service, I pick up Doordash orders here from time to time. I've had a day when they were closed before 10 pm and I couldn't complete my Doordash pickup. I would take their hours with a pinch of salt when doing a delivery.
Atmosphere: 5
Food: 5
Service: 4
Melissa Martinez
They close at 10 we showed up at 9:40 they told us their lobby was closed and to go to the drive thru. We went to the drive thru and waited behind 4 other cars. We were not served along with the 4 other cars. They closed after telling us to go wait in the drive thru.
Atmosphere: 1
Service: 1
Mindy Khuu
Sat at a drive thru for almost 10 mins, no one acknowledged you were even there. If they are busy, I understand. But when I drove to the front door, only a lady and a boy sat down, eating their iced cream, 1 car in the parking lot. Really? Decided to not even go inside. Zero customer service!!!
Service was great. Was very patient while our group agonized over choice of ice cream ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Single Scoop
Sara Scheidegger
Fast service, pleasant employees
Atmosphere: 4
Food: 5
Service: 5
jen
I got home with the wrong ice cream flavors I ordered. Your employees need to dress proper!! I had to repeat my order. I won't be back. I tried to talk to her and get my order right and she shut the drive up window on me.
Atmosphere: 1
Food: 1
Service: 1
Viviane Silva
We love ice creams !
Atmosphere: 5
Food: 5
Service: 5
Antonio Armas
When you close at 10 :00 but they want to get out by 9: 50 horrible service. Kids don't know how to operate a store
Hours incorrect
My entire family went to the drive-through, somewhere around 8 P.M., on a Sunday, March 23rd. My parents ordered, and there were two 2 guys messing around. They even told us to shush because they were talking to other customers. I'm rating the place 1 star for now. Once the problem has been figured out, I'm removing the post. And including there was this one girl employee who was kind and in my opinion, she seems nice and was tired with the 2 boy employees messing around. The girl gave us the right ice cream while the 2 boys seemed to not know which kind of flavored we ordered. I was frustrated seeing this. They even asked for a tip, and to be clear, the 2 guys don't deserve a tip at all. Over all everytime I go here, it's great, but today wasn't great.
The website says they close at 10pm, they have a paper on the door saying they close at 8pm but have the doors already locked before 7:50pm. Not away to do business. I have worked in the restaurant business for many years. You are opened and serving until your close time. You don't lock up before and start your cleaning so that you can walk out at your closing time. Hope this one goes out of business.
Too much hassle to go here. Very inconsistent employees. Never know if they will be courteous or rude. When you go thru the drive through, the box where you would normally place an order has an automated message on it which is confusing. You can't place order until you get to window. You can wait forever even if there is only one car ahead of you. Have never seen such a slow drive through. Once you are in the drive through it is impossible to get out. Have waited as long as 45 minutes with one car in front. To top it off, last time I went there I was asked for a tip. Their ice cream is great but you can buy it at the store now.
Closes 20 minutes early shuts lights off soon as you walk to the door. Spend my money elsewhere
I love baskin robins, they have so many yummy flavors and the environment is so nice there!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Icecream Cake
Employees have friendly customer service, I pick up Doordash orders here from time to time.
I've had a day when they were closed before 10 pm and I couldn't complete my Doordash pickup.
I would take their hours with a pinch of salt when doing a delivery.
Atmosphere: 5
Food: 5
Service: 4
They close at 10 we showed up at 9:40 they told us their lobby was closed and to go to the drive thru. We went to the drive thru and waited behind 4 other cars. We were not served along with the 4 other cars. They closed after telling us to go wait in the drive thru.
Atmosphere: 1
Service: 1
Sat at a drive thru for almost 10 mins, no one acknowledged you were even there. If they are busy, I understand. But when I drove to the front door, only a lady and a boy sat down, eating their iced cream, 1 car in the parking lot. Really? Decided to not even go inside. Zero customer service!!!
Service: 1
Everytime we come the staff is AMAZING!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Banana Split
Restaurantji Recommends
Service was great. Was very patient while our group agonized over choice of ice cream ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Single Scoop
Fast service, pleasant employees
Atmosphere: 4
Food: 5
Service: 5
I got home with the wrong ice cream flavors I ordered. Your employees need to dress proper!! I had to repeat my order. I won't be back. I tried to talk to her and get my order right and she shut the drive up window on me.
Atmosphere: 1
Food: 1
Service: 1
We love ice creams !
Atmosphere: 5
Food: 5
Service: 5
When you close at 10 :00 but they want to get out by 9: 50 horrible service. Kids don't know how to operate a store
Atmosphere: 1
Food: 1
Service: 1
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