Well, I went into Jimmy John’s here in downtown Yakima expecting some good service and a great meal. I got neither. The crew behind the counter acted like a bunch of kids giggling and looking at each other. My 6 inch BLT was missing the tomato. So anyway the bun, the bread was hard and it looked like it was shrunk. It looked like the circumference of a 3 inch piece of steel, which is like really small. Even smaller when you don’t get the tomatoes.
Martha Hernandez
I'm in my 50's. First place I was 100% pleased with a sandwich
Food: 5
Service: 5
Recommended dishes: Sandwiches
Isa
Have to share this experience I just had. I ordered my sandwich with avocado. And then I went through the sandwich and didn't see any. Which normally I can open it and see it clearly. I told them that I didn't get any avocado After I took a bite at the table. I went to tell them I didn't get any avocado. If they can give me a side. She told me bring the sandwich back so we can remake. I said I don't need it to be made again. Just give me on the side. She said. Well I have to see if your lying. And then I said. So your going to go through my sandwich? Then she went through every slice every lettuce and said. Here I found it! ;)...I'm like oh yeah I see that sliver of avocado now...hahaa...sorry I missed it. But you just picked through through each little piece of my whole sandwich. No. I don't think I want that anymore..sadly. next time I'll be sure to go through each crevice to make sur I didn't miss it. Thank you Jimmy John's for the great experience!
Atmosphere: 4
Food: 1
Service: 1
Recommended dishes: Avocado Spread, Sandwiches
Heather Frasier
Bread was terrible.
Atmosphere: 2
Food: 2
Service: 3
Fifi Alexander
Great deli sandwiches
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Roast Beef, Sandwiches
Jesse Jaklitsch
Went in on Sunday, 7/28/24, with my wife, daughter & her friend. First time going inside a Jimmy John’s. We all said hello and not one of the 3 employees said a word. We were the only ones in there. They looked disgusted that we were there. Ordered the food and the dead on the inside rock of a human working the register said next to nothing. Not a smile, head nod or anything. We paid and said thank you and still nothing. The two making the sandwiches had their ear buds in and seemed to not care whatsoever. When the sandwiches were done, the lifeless bags of flesh called out our name or number, I don’t remember and we grabbed our sandwiches, said thank you, and still nothing. Not a word. One of the worst customer service experiences I’ve had in Yakima. Jimmy John’s, do yourself a favor and fire those 3. They aren’t helping your business at all. Just hurting it.
Atmosphere: 1
Food: 1
Service: 1
Reilly cavanaugh
I’ve always loved jimmy John’s but today I ordered lunch and it took them over an hour to deliver it and they messed up my order
Atmosphere: 4
Food: 4
Service: 1
alondra rodriguez
I placed a delivery order and I received the wrong order. It was the right sub but the special instructions were wrong. I even called back after I ordered to confirm the order because I felt like the person that took my order was not really attentive to what I was saying. I called back a third time for a refund but they said they could only redeliver and NOT issue a refund. I told them I would like a refund since I would not be able to eat since I was no longer on lunch break. Staff had a careless attitude and said it was “company policy” that no refund was allowed.
Ordered custom sandwich including avocado, which I paid $2 extra for. Sandwich was delivered with none of the custom add-ons and maybe 1/2 teaspoon of avocado (and that’s being generous). Called to complain and was told that it was company policy to not put very much avocado on the sandwich. I literally had to dig to even find the avocado. They offered to replace my sandwich, but I don’t have time for that. If the guy I talked to was following company policy, they need to rethink the customer experience.
Food: 1
Service: 1
Hanna Jackson
Online it says they close at 9 but the doors were locked at 8:05.
Atmosphere: 1
Food: 1
Service: 1
Bob Gabel
Delicious and this location has good service as of April 2024.
Atmosphere: 3
Food: 4
Service: 5
Rene Licea
My order was messed up which is fine they fixed it, it happens, but when I came in to let them know there was a girl (worker) sitting on the floor with over ear headphones and her phone just sitting on the floor criss cross I stood just waiting and she couldn't see me because she was on her phone, finally one of the workers who was on his lunch! Came to help me because she just sat there on the ground and as he was attending me she just still stayed on the ground on her phone, this job isn't for her she gets paid to listen to music and be on her phone while everyone else does all the work, didn't even cashier me
Had it delivered Fast fresh and delicious
Food: 5
Service: 5
Recommended dishes: Favorite Sandwich, Avocado Spread, Sandwiches
It felt like I wasn't supposed to be there
Atmosphere: 1
Food: 2
Service: 5
Well, I went into Jimmy John’s here in downtown Yakima expecting some good service and a great meal. I got neither. The crew behind the counter acted like a bunch of kids giggling and looking at each other. My 6 inch BLT was missing the tomato. So anyway the bun, the bread was hard and it looked like it was shrunk. It looked like the circumference of a 3 inch piece of steel, which is like really small. Even smaller when you don’t get the tomatoes.
I'm in my 50's. First place I was 100% pleased with a sandwich
Food: 5
Service: 5
Recommended dishes: Sandwiches
Have to share this experience I just had. I ordered my sandwich with avocado. And then I went through the sandwich and didn't see any. Which normally I can open it and see it clearly. I told them that I didn't get any avocado After I took a bite at the table. I went to tell them I didn't get any avocado. If they can give me a side. She told me bring the sandwich back so we can remake. I said I don't need it to be made again. Just give me on the side. She said. Well I have to see if your lying. And then I said. So your going to go through my sandwich? Then she went through every slice every lettuce and said. Here I found it! ;)...I'm like oh yeah I see that sliver of avocado now...hahaa...sorry I missed it. But you just picked through through each little piece of my whole sandwich. No. I don't think I want that anymore..sadly. next time I'll be sure to go through each crevice to make sur I didn't miss it.
Thank you Jimmy John's for the great experience!
Atmosphere: 4
Food: 1
Service: 1
Recommended dishes: Avocado Spread, Sandwiches
Bread was terrible.
Atmosphere: 2
Food: 2
Service: 3
Great deli sandwiches
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Roast Beef, Sandwiches
Went in on Sunday, 7/28/24, with my wife, daughter & her friend. First time going inside a Jimmy John’s. We all said hello and not one of the 3 employees said a word. We were the only ones in there. They looked disgusted that we were there. Ordered the food and the dead on the inside rock of a human working the register said next to nothing. Not a smile, head nod or anything. We paid and said thank you and still nothing. The two making the sandwiches had their ear buds in and seemed to not care whatsoever. When the sandwiches were done, the lifeless bags of flesh called out our name or number, I don’t remember and we grabbed our sandwiches, said thank you, and still nothing. Not a word. One of the worst customer service experiences I’ve had in Yakima. Jimmy John’s, do yourself a favor and fire those 3. They aren’t helping your business at all. Just hurting it.
Atmosphere: 1
Food: 1
Service: 1
I’ve always loved jimmy John’s but today I ordered lunch and it took them over an hour to deliver it and they messed up my order
Atmosphere: 4
Food: 4
Service: 1
I placed a delivery order and I received the wrong order. It was the right sub but the special instructions were wrong. I even called back after I ordered to confirm the order because I felt like the person that took my order was not really attentive to what I was saying. I called back a third time for a refund but they said they could only redeliver and NOT issue a refund. I told them I would like a refund since I would not be able to eat since I was no longer on lunch break. Staff had a careless attitude and said it was “company policy” that no refund was allowed.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Sandwiches
Restaurantji Recommends
Ordered custom sandwich including avocado, which I paid $2 extra for. Sandwich was delivered with none of the custom add-ons and maybe 1/2 teaspoon of avocado (and that’s being generous). Called to complain and was told that it was company policy to not put very much avocado on the sandwich. I literally had to dig to even find the avocado. They offered to replace my sandwich, but I don’t have time for that. If the guy I talked to was following company policy, they need to rethink the customer experience.
Food: 1
Service: 1
Online it says they close at 9 but the doors were locked at 8:05.
Atmosphere: 1
Food: 1
Service: 1
Delicious and this location has good service as of April 2024.
Atmosphere: 3
Food: 4
Service: 5
My order was messed up which is fine they fixed it, it happens, but when I came in to let them know there was a girl (worker) sitting on the floor with over ear headphones and her phone just sitting on the floor criss cross I stood just waiting and she couldn't see me because she was on her phone, finally one of the workers who was on his lunch! Came to help me because she just sat there on the ground and as he was attending me she just still stayed on the ground on her phone, this job isn't for her she gets paid to listen to music and be on her phone while everyone else does all the work, didn't even cashier me
Atmosphere: 1
Service: 1
Had the Gargantuan and man was it good.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chips, Sandwiches
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