Excellent communication while unexpectedly slammed from volleyball parents. Everyone was hustling, and positive attitudes
Atmosphere: 5
Food: 5
Service: 5
Anais & Marina
I just had the worst experience I’ve ever had at a food establishment.
First, the employee took his time coming to the register—wearing headphones. I ordered a Big John with no mayo, added provolone cheese, and made it a combo.
When I went to grab a lid for my drink, they only had coffee cup lids for soda and the soda was watery.
While waiting for my sandwich, I saw the employee prepare a sandwich, adding mayo and roast beef—to what turned out to be my order. When my food was ready, I pointed out the mistake, and the employee said he would remake it.
Then, another worker emerged from the back wearing a red shirt, both earbuds in, phone in hand (which seems to be common at this location). Not only did he not wash his hands or put on gloves, but he placed his phone above the food prep area—and it fell into the roast beef.
He tossed out the top layer of roast beef, and at that point, the original employee realized they were now out of roast beef. I had already been waiting 10 minutes, so I told him to just take the meat off the old sandwich and put it on the new one.
As he remade my order, I noticed he forgot the cheese. Before he wrapped it up, I asked about it, and he said, “It doesn’t come with cheese.”
If Jimmy John’s actually enforced a no phones, no earbuds policy while employees are working, maybe they would have actually heard my order correctly in the first place.
Upon arriving home, they never gave me tomatoes.
I’ve had enough of this location. Time to give Jersey Mike’s a try.
jennifier misipati
Just got my food, good thing I opened my sandwich to put salt and pepper on it because there was a died fly in it.
Food: 1
Hezron Nzengah
Fast and friendly service. Came to pick up a Doordash order here and it was packed and ready to go. In most restaurants I'm usually made to wait a while, while they help a ton of "real" customers.
Atmosphere: 5
Food: 5
Service: 5
Heather Griffith
I've never had such a wimpy sandwich from Jimmy John's before. Hardly any meat or lettuce. Three slices of tomatoes and three slices of cucumbers... pretty disappointed
Dan Jones
Horrible, horrible experience. Ordered a nearly $200 catering order (including a nice tip) - come to find out that none of the sandwiches had been marked which sandwich they were and were completely wrapped up. Therefore, after paying a hearty price for catering, had to unwrap each of 36 sandwiches before people could get their dinner at an event. We were inspecting which meat was on which sandwich and searching for a vegetarian one. Super horrible, super unprofessional. When I talked to the manager of the store, Leo, he decided to be very condescending and argumentative, and then implied that I was stupid and hung up on me. The pictures will show you what I was expecting (as in what is shown on their catering advertisement for what I ordered) and what I ended up with. Will never frequent there again. I called the corporate number to complain and also put in a written complaint and have yet to hear back. Not good.
Atmosphere: 1
Food: 1
Service: 1
E L
Asked for light mayo and they still put a lot on
Atmosphere: 5
Food: 4
Service: 5
Philip BUMGARDNER
Always friendly and enthusiastic service!
Atmosphere: 5
Food: 5
Service: 5
Kevin Coles
DO NOT ORDER HERE. They will disregard changes to your sandwich and try to offer you store credit for their mistakes. Nini is a bad manager.
Atmosphere: 1
Food: 1
Service: 1
Tim Rogers-DeSpain
This isn't the spot if you are considering it for a meal. The didn't put any meat on my sandwich. I called and Lou the manager was less than helpful and condescending on the phone. Made me bring my sandwich back to 'prove' it didn't have meat. I came back and he refused to process a refund and said that they have to wait five days before their computer could process it.Todd, the owner, and Lou need to treat their customers better, especially when they are the ones who made the mistake in the first place.
I ordered a turkey tom to be delivered today and I asked for red pepper flakes, instead I got jalapeños in my sandwich and I absolutely hate jalapeños, that’s why I just get the pepper flakes. I’m upset that whoever made this sandwich made this simple mistake made my sandwich taste not as good and differently than I hoped. Not only that, the guy who delivered the sandwich only tried one door at our business and almost walked away. We have three doors total and he only tried one before giving up so I had to go out and make sure I got my order.
Food: 2
Service: 2
Darin
"Freaky Fast" needs changed to "Scary Slow".
Ordering via online or app is pointless. They obviously prioritize orders, pushing online or app orders to the back of the line. They don't even start your order until you ask for it.
Placed my order at 11:33. Walked in at 12:06. Walked out with my order finally at 12:19. I was in the store with one other customer. And I still had to get the drink myself.
All of the extras or subtractions were ignored. I asked for NO Onions, and it had onions. Luckily, I'm not allergic to them, otherwise, I'd be writing this from the hospital.
I like the sandwiches, but with only 30 minutes for lunch, or looks like I'll be going back to Subway.
Cory Parsons
Closed 10 minutes early!
Service: 1
Mrs
Good sandwiches, good
Atmosphere: 5
Food: 5
Service: 5
James Hansen
Ordered 3 sandwiches. Each sandwich was missing items specially requested. Paid extra for said items and didn’t get them. Do not recommend if you are looking for a consistent sandwich
Excellent communication while unexpectedly slammed from volleyball parents. Everyone was hustling, and positive attitudes
Atmosphere: 5
Food: 5
Service: 5
I just had the worst experience I’ve ever had at a food establishment.
First, the employee took his time coming to the register—wearing headphones. I ordered a Big John with no mayo, added provolone cheese, and made it a combo.
When I went to grab a lid for my drink, they only had coffee cup lids for soda and the soda was watery.
While waiting for my sandwich, I saw the employee prepare a sandwich, adding mayo and roast beef—to what turned out to be my order. When my food was ready, I pointed out the mistake, and the employee said he would remake it.
Then, another worker emerged from the back wearing a red shirt, both earbuds in, phone in hand (which seems to be common at this location). Not only did he not wash his hands or put on gloves, but he placed his phone above the food prep area—and it fell into the roast beef.
He tossed out the top layer of roast beef, and at that point, the original employee realized they were now out of roast beef. I had already been waiting 10 minutes, so I told him to just take the meat off the old sandwich and put it on the new one.
As he remade my order, I noticed he forgot the cheese. Before he wrapped it up, I asked about it, and he said, “It doesn’t come with cheese.”
If Jimmy John’s actually enforced a no phones, no earbuds policy while employees are working, maybe they would have actually heard my order correctly in the first place.
Upon arriving home, they never gave me tomatoes.
I’ve had enough of this location. Time to give Jersey Mike’s a try.
Just got my food, good thing I opened my sandwich to put salt and pepper on it because there was a died fly in it.
Food: 1
Fast and friendly service. Came to pick up a Doordash order here and it was packed and ready to go. In most restaurants I'm usually made to wait a while, while they help a ton of "real" customers.
Atmosphere: 5
Food: 5
Service: 5
I've never had such a wimpy sandwich from Jimmy John's before. Hardly any meat or lettuce. Three slices of tomatoes and three slices of cucumbers... pretty disappointed
Horrible, horrible experience. Ordered a nearly $200 catering order (including a nice tip) - come to find out that none of the sandwiches had been marked which sandwich they were and were completely wrapped up. Therefore, after paying a hearty price for catering, had to unwrap each of 36 sandwiches before people could get their dinner at an event. We were inspecting which meat was on which sandwich and searching for a vegetarian one. Super horrible, super unprofessional. When I talked to the manager of the store, Leo, he decided to be very condescending and argumentative, and then implied that I was stupid and hung up on me. The pictures will show you what I was expecting (as in what is shown on their catering advertisement for what I ordered) and what I ended up with. Will never frequent there again. I called the corporate number to complain and also put in a written complaint and have yet to hear back. Not good.
Atmosphere: 1
Food: 1
Service: 1
Asked for light mayo and they still put a lot on
Atmosphere: 5
Food: 4
Service: 5
Always friendly and enthusiastic service!
Atmosphere: 5
Food: 5
Service: 5
DO NOT ORDER HERE. They will disregard changes to your sandwich and try to offer you store credit for their mistakes. Nini is a bad manager.
Atmosphere: 1
Food: 1
Service: 1
This isn't the spot if you are considering it for a meal. The didn't put any meat on my sandwich. I called and Lou the manager was less than helpful and condescending on the phone. Made me bring my sandwich back to 'prove' it didn't have meat. I came back and he refused to process a refund and said that they have to wait five days before their computer could process it.Todd, the owner, and Lou need to treat their customers better, especially when they are the ones who made the mistake in the first place.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
I ordered a turkey tom to be delivered today and I asked for red pepper flakes, instead I got jalapeños in my sandwich and I absolutely hate jalapeños, that’s why I just get the pepper flakes. I’m upset that whoever made this sandwich made this simple mistake made my sandwich taste not as good and differently than I hoped. Not only that, the guy who delivered the sandwich only tried one door at our business and almost walked away. We have three doors total and he only tried one before giving up so I had to go out and make sure I got my order.
Food: 2
Service: 2
"Freaky Fast" needs changed to "Scary Slow".
Ordering via online or app is pointless. They obviously prioritize orders, pushing online or app orders to the back of the line. They don't even start your order until you ask for it.
Placed my order at 11:33. Walked in at 12:06. Walked out with my order finally at 12:19. I was in the store with one other customer. And I still had to get the drink myself.
All of the extras or subtractions were ignored. I asked for NO Onions, and it had onions. Luckily, I'm not allergic to them, otherwise, I'd be writing this from the hospital.
I like the sandwiches, but with only 30 minutes for lunch, or looks like I'll be going back to Subway.
Closed 10 minutes early!
Service: 1
Good sandwiches, good
Atmosphere: 5
Food: 5
Service: 5
Ordered 3 sandwiches. Each sandwich was missing items specially requested. Paid extra for said items and didn’t get them. Do not recommend if you are looking for a consistent sandwich
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