Bad. Menu too busy to make selection, so asked for two hamburgers with lettuce, tomatoe, pickles, onions, no ketsup, no mustard, asked for side of mayo, was told no packets available, so asked for very light mayo. Repeated no ketsup. The two burgers had ketsup. Restaurant has no customer entry so had to go to employee entrance to avoid drive thru to ask for replacement burgers, no ketsup. Lettuce is shreded, which we would not have asked for if we had known in advance, burgers were not even McDonalds comparable which we never patronize. Styerfoam which is a pollutant. Will never return. We'll stick to Carl's Jr or Arctic Circle! LESS THAN ONE STAR!!!!
keauna cook
Went to sonic tonight and ordered multiple slushees. The worst slushees I’ve ever had. Not one tasted some what okay. $25 on slushees and not one is drinkable such a disappointment.
RLM RAY
The people were nice but my food was super disappointing. This is supposed to be a pretzel twist.
Shane O.
The only thing this place has going for it is the carhop service, when it's available , lately that's been not at all. If I'm going to sit on line and waste gas it sure isn't going to be here for a lousy hamburger. They also seem to be plagued by the same ice cream machine issues as McD's.
Wirigere
My order wasn't correct and the fries were cold and overcooked. I should have checked before leaving and that's on me. However it wasn't a complicated order and the fries, well they shouldn't have been served. The staff was friendly at the time order was taken, so that's something. I've been to other Sonics in other states and they were always good. This on here, not even close..... Save your money and dine elsewhere!
John S.
Don't do any ordering or try to go to the lobby. The lobby is closed off. If you want to wait in the drive up for a enternity and get under cooked food be my quest. We received raw fries and (2) burgers that looked like they got compacted with a asphalt roller. We tried to get ahold of the manager (calling and email) to get a refund. They wont even respond. Hope they go out of business and bulldoze the place. Wish yelp had a rating lower than one star. This Sonic is the worst!
Lady Ruthess
Dante was such a welcoming and flexible server! The blasts were HUGE, and so was the burger. Wonderful taste! ?
Paul Shelton
Good, reliable food. Past few months, feels like they’re about to be disenfranchised and call themselves Tails or something. Almost all cups, food packaging, bags, etc no longer has Sonic branding. Just odd.
Rose V.
Don't waste your time coming here ordered 3 menu items and waited longer than 20 minutes to get our order the employees were inside chatting away and completely ignored us. Pressed the button to see how much longer on our order and nobody ever answered us this place is a joke and a waste of money.
dave church
Pushed the red button. Waited a few minutes only to be told to go through the drive thru. Oh well, even though the carhop is supposed to be part of the experience, we really went for the shakes, so we waited in the drive thru only to be told their shake machine is broken. Pretty bad customer service when you can't even be bothered to post a sign. This isn't the first time this has happened either. But nobody at Sonic cares. Instead of addressing the problems, they will just respond to this review by offering to let me escalate the situation to some obscure website. No thanks, we'll just take our business somewhere else.
The chicken strips were old, the burger was smashed, the tater tots with chili and cheese were gross, and the carhop forgot part of our order! The wait was short but the food was terrible. THE ONLY GOOD THING IS THE HALF PRICE DRINKS AND SHAKES during happy hour.
Arnie Walker
In this region Sonic drive-in seems to be struggling lately. I have visited a number of locations and everytime time find a large number of order screens not working and locations not connected to the mobile app. Last night the Kennewick location wouldn't even take orders from the outdoor screens. No notices outside at all. We pull into a space with working screens and press the button, only to be informed that they would only take.orders in drive through lane. Quality has been slipping over the past year or two as well. Sad to say that I will probably not be visiting Sonic again. You can only disappoint a customer so many times before they give up on you.
G H.
I love this place when they get your drinks right, but it's a ducking gamble. Always seem to have new employees always seem to be short staffed ? Why is that ? Came back to try the new sour patch float slush huge disappointment was clear didn't look nothing like the picture. I'm not coming back again for awhile most likely
Gladys P.
The new crew member and the manager were the nicest! I was not aware they have Happ Hour, so she gave us a considerable discount! Great customer service! And their classic shake - Yumm!
Jesus Barrera-Ball
I mainly go there for the shakes even tho I would like for them to be a lil thicker even when I ask they still make them on the not so thick side but hey that's just my personal opinion dont let that defer u from goin there they have amazing shakes non the less and pretty good food I gave em a 4 * due to some of the customer service hasn't been 5 * quality probably due to the fact they have alot of younger generation people that look like they dont even like their job their just there for the money if that idk and yet again that's just my own opinion lol
Bad. Menu too busy to make selection, so asked for two hamburgers with lettuce, tomatoe, pickles, onions, no ketsup, no mustard, asked for side of mayo, was told no packets available, so asked for very light mayo. Repeated no ketsup. The two burgers had ketsup. Restaurant has no customer entry so had to go to employee entrance to avoid drive thru to ask for replacement burgers, no ketsup. Lettuce is shreded, which we would not have asked for if we had known in advance, burgers were not even McDonalds comparable which we never patronize. Styerfoam which is a pollutant. Will never return. We'll stick to Carl's Jr or Arctic Circle! LESS THAN ONE STAR!!!!
Went to sonic tonight and ordered multiple slushees. The worst slushees I’ve ever had. Not one tasted some what okay. $25 on slushees and not one is drinkable such a disappointment.
The people were nice but my food was super disappointing. This is supposed to be a pretzel twist.
The only thing this place has going for it is the carhop service, when it's available , lately that's been not at all. If I'm going to sit on line and waste gas it sure isn't going to be here for a lousy hamburger. They also seem to be plagued by the same ice cream machine issues as McD's.
My order wasn't correct and the fries were cold and overcooked. I should have checked before leaving and that's on me. However it wasn't a complicated order and the fries, well they shouldn't have been served. The staff was friendly at the time order was taken, so that's something. I've been to other Sonics in other states and they were always good. This on here, not even close..... Save your money and dine elsewhere!
Don't do any ordering or try to go to the lobby. The lobby is closed off. If you want to wait in the drive up for a enternity and get under cooked food be my quest. We received raw fries and (2) burgers that looked like they got compacted with a asphalt roller. We tried to get ahold of the manager (calling and email) to get a refund. They wont even respond. Hope they go out of business and bulldoze the place. Wish yelp had a rating lower than one star. This Sonic is the worst!
Dante was such a welcoming and flexible server! The blasts were HUGE, and so was the burger. Wonderful taste! ?
Good, reliable food. Past few months, feels like they’re about to be disenfranchised and call themselves Tails or something. Almost all cups, food packaging, bags, etc no longer has Sonic branding. Just odd.
Don't waste your time coming here ordered 3 menu items and waited longer than 20 minutes to get our order the employees were inside chatting away and completely ignored us. Pressed the button to see how much longer on our order and nobody ever answered us this place is a joke and a waste of money.
Pushed the red button. Waited a few minutes only to be told to go through the drive thru. Oh well, even though the carhop is supposed to be part of the experience, we really went for the shakes, so we waited in the drive thru only to be told their shake machine is broken. Pretty bad customer service when you can't even be bothered to post a sign. This isn't the first time this has happened either. But nobody at Sonic cares. Instead of addressing the problems, they will just respond to this review by offering to let me escalate the situation to some obscure website. No thanks, we'll just take our business somewhere else.
Restaurantji Recommends
The chicken strips were old, the burger was smashed, the tater tots with chili and cheese were gross, and the carhop forgot part of our order! The wait was short but the food was terrible. THE ONLY GOOD THING IS THE HALF PRICE DRINKS AND SHAKES during happy hour.
In this region Sonic drive-in seems to be struggling lately. I have visited a number of locations and everytime time find a large number of order screens not working and locations not connected to the mobile app. Last night the Kennewick location wouldn't even take orders from the outdoor screens. No notices outside at all. We pull into a space with working screens and press the button, only to be informed that they would only take.orders in drive through lane. Quality has been slipping over the past year or two as well. Sad to say that I will probably not be visiting Sonic again. You can only disappoint a customer so many times before they give up on you.
I love this place when they get your drinks right, but it's a ducking gamble. Always seem to have new employees always seem to be short staffed ? Why is that ? Came back to try the new sour patch float slush huge disappointment was clear didn't look nothing like the picture. I'm not coming back again for awhile most likely
The new crew member and the manager were the nicest! I was not aware they have Happ Hour, so she gave us a considerable discount! Great customer service! And their classic shake - Yumm!
I mainly go there for the shakes even tho I would like for them to be a lil thicker even when I ask they still make them on the not so thick side but hey that's just my personal opinion dont let that defer u from goin there they have amazing shakes non the less and pretty good food I gave em a 4 * due to some of the customer service hasn't been 5 * quality probably due to the fact they have alot of younger generation people that look like they dont even like their job their just there for the money if that idk and yet again that's just my own opinion lol