Went in today for a coffee and a falafel pocket. Came back home with what I thought I had ordered. Nope! I got a jalapeno chicken pocket. Fine, I thought, mistakes happened. Trying calling in to get my reward points I used to redeem the food item but got hung up on. I tried calling again in case it was a mistake, and the phone didn't ring. Sounded like they unplugged it. Awful customer service. Thankfully, I always check food due to a milk allergy. Never again will I be purchasing anything from this Starbucks if this is the way they treat their customers.
Atmosphere: 1
Food: 1
Service: 1
Ty Winter
ABSOLUTELY LOVE EVERY LAST BARISTA AT THIS ESTABLISHMENT!!!!
Parking: Great access for handicapped
Kid-friendliness: Absolutely the best when it comes to service and kids!!!
Wheelchair accessibility: Of COURSE!!!
Atmosphere: 5
Food: 5
Service: 5
Hezron Nzengah
Good customer service. The Doordash orders are packaged perfectly for delivery.
Atmosphere: 5
Food: 5
Service: 5
A Llie
Recently visited Starbucks, especially since it’s one of my most favorite places to get coffee and I was pretty happy with the service. My drink was made right and I had a great experience with a barista there, AENIAH is her name- she listened, repeating my order too in order to make sure she did her job right and was pleasant. It’s always great when the service matches the products and atmosphere, I give kudos to management for training a good employee like this young lady and I give kudos to her as well, she had a couple of what’s in my opinion difficult customers when I was there but I feel she handled it professionally and with focus. I look forward to returning in the future. The team is definitely trying their best and I am appreciative.
Atmosphere: 3
Food: 4
Service: 5
valeria mendez
super rude worker, no manners & no will to live! if you just want to be rude maybe customer service isn’t the job for you! Watch out for a lady with a 1990s Bob picture shown in bottom!
Atmosphere: 1
Food: 2
Service: 1
Pilar Plazola
Went in and ordered a Venti and a grande drink. The cashier gave me two grande’s one was supposed to be cold and it was hot. I told her that, she remade my drink but gave me the wrong size. I told her I ordered a Venti and she told me that I ordered / paid for a grande And I told her I would pay for another drink and she made it seem like it was such a burden for her to give me a refund, and she will just remake the drink when I got home, I took a sip of the drink. The drink had no flavor and had WHOLE pieces of coffee beans in it. I wasn’t even greeted when I was at the window. The girls were too busy talking about crushes to even notice I was there I guess. I would’ve been fine, just buying another drink, Never once was a rude either.
Atmosphere: 1
Service: 1
Kris Hernandez
Website said you would be open at 5 am, tried to go in at 5:06 am (long road trip ahead) and employees were inside but the drive through said closed. Gave 3 stars because that's not all in Starbucks, some employees just suck at doing things on time
Mary Albertson
The Starbucks on 24th has a great crew!! Niah was super helpful at the window. I have ordered the same sandwich like 5 times at all different locations, and she asked if I wanted avocado and siracha added to it. This has elevated this sandwich and now I am craving it. She is super positive and loves her job and it show. I look forward to going back to the SB on 24th.
The baristas are very nice and service is normally speedy, but drinks are SO inconsistent! I order the exact same drink every time— a grande hot chocolate with caramel sauce. Sometimes it’s right, sometimes it’s cold, one time there was no chocolate, one time it was just hot milk! Today—there’s most definitely coffee added to it making it a mocha…which, I do not order coffee since it does not agree with me but didn’t start drinking it until I was home.
Atmosphere: 4
Food: 5
Service: 2
Robert Lybyer
I have been to many Starbucks locations in my time. This one is my favorite, in Yakima. The employees are very friendly. They strive to know your name and usual order. Now they greet me by name and fix my order without asking what I want. I have time to change it. I recommend bringing your own cup. It gives you a $.1 discount. If you are a rewards member, you get 25 stars just for the personal cup.
I love Starbucks and everyone is always so friendly!!
Atmosphere: 5
Food: 5
Service: 5
L.M.B
This place has the worst customer service.
Atmosphere: 1
Food: 1
Service: 1
Tabatha Adams
I honestly never liked Starbucks much, however it's grown on me. Plus I'm obsessed with their cold cups ? This location is always super nice, friendly service, the drive thru moves fast, and they rarely mess up my drinks. Would definitely recommend this location if you like Starbucks.
Went in today for a coffee and a falafel pocket. Came back home with what I thought I had ordered. Nope! I got a jalapeno chicken pocket. Fine, I thought, mistakes happened. Trying calling in to get my reward points I used to redeem the food item but got hung up on. I tried calling again in case it was a mistake, and the phone didn't ring. Sounded like they unplugged it. Awful customer service. Thankfully, I always check food due to a milk allergy. Never again will I be purchasing anything from this Starbucks if this is the way they treat their customers.
Atmosphere: 1
Food: 1
Service: 1
ABSOLUTELY LOVE EVERY LAST BARISTA AT THIS ESTABLISHMENT!!!!
Parking: Great access for handicapped
Kid-friendliness: Absolutely the best when it comes to service and kids!!!
Wheelchair accessibility: Of COURSE!!!
Atmosphere: 5
Food: 5
Service: 5
Good customer service. The Doordash orders are packaged perfectly for delivery.
Atmosphere: 5
Food: 5
Service: 5
Recently visited Starbucks, especially since it’s one of my most favorite places to get coffee and I was pretty happy with the service. My drink was made right and I had a great experience with a barista there, AENIAH is her name- she listened, repeating my order too in order to make sure she did her job right and was pleasant. It’s always great when the service matches the products and atmosphere, I give kudos to management for training a good employee like this young lady and I give kudos to her as well, she had a couple of what’s in my opinion difficult customers when I was there but I feel she handled it professionally and with focus. I look forward to returning in the future. The team is definitely trying their best and I am appreciative.
Atmosphere: 3
Food: 4
Service: 5
super rude worker, no manners & no will to live! if you just want to be rude maybe customer service isn’t the job for you! Watch out for a lady with a 1990s Bob picture shown in bottom!
Atmosphere: 1
Food: 2
Service: 1
Went in and ordered a Venti and a grande drink. The cashier gave me two grande’s one was supposed to be cold and it was hot. I told her that, she remade my drink but gave me the wrong size. I told her I ordered a Venti and she told me that I ordered / paid for a grande And I told her I would pay for another drink and she made it seem like it was such a burden for her to give me a refund, and she will just remake the drink when I got home, I took a sip of the drink. The drink had no flavor and had WHOLE pieces of coffee beans in it. I wasn’t even greeted when I was at the window. The girls were too busy talking about crushes to even notice I was there I guess. I would’ve been fine, just buying another drink, Never once was a rude either.
Atmosphere: 1
Service: 1
Website said you would be open at 5 am, tried to go in at 5:06 am (long road trip ahead) and employees were inside but the drive through said closed. Gave 3 stars because that's not all in Starbucks, some employees just suck at doing things on time
The Starbucks on 24th has a great crew!! Niah was super helpful at the window. I have ordered the same sandwich like 5 times at all different locations, and she asked if I wanted avocado and siracha added to it. This has elevated this sandwich and now I am craving it. She is super positive and loves her job and it show. I look forward to going back to the SB on 24th.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Holiday Sandwich, Avocado Spread, Bacon Sausage & Egg Wrap
The baristas are very nice and service is normally speedy, but drinks are SO inconsistent! I order the exact same drink every time— a grande hot chocolate with caramel sauce. Sometimes it’s right, sometimes it’s cold, one time there was no chocolate, one time it was just hot milk! Today—there’s most definitely coffee added to it making it a mocha…which, I do not order coffee since it does not agree with me but didn’t start drinking it until I was home.
Atmosphere: 4
Food: 5
Service: 2
I have been to many Starbucks locations in my time. This one is my favorite, in Yakima. The employees are very friendly. They strive to know your name and usual order. Now they greet me by name and fix my order without asking what I want. I have time to change it. I recommend bringing your own cup. It gives you a $.1 discount. If you are a rewards member, you get 25 stars just for the personal cup.
Atmosphere: 5
Food: 4
Service: 5
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Iced Peach Green Tea so
Atmosphere: 5
Food: 5
Service: 5
You like Starbucks or you don't
Wheelchair accessibility: At the front door
Atmosphere: 4
Food: 3
Service: 5
I love Starbucks and everyone is always so friendly!!
Atmosphere: 5
Food: 5
Service: 5
This place has the worst customer service.
Atmosphere: 1
Food: 1
Service: 1
I honestly never liked Starbucks much, however it's grown on me. Plus I'm obsessed with their cold cups ? This location is always super nice, friendly service, the drive thru moves fast, and they rarely mess up my drinks. Would definitely recommend this location if you like Starbucks.
Atmosphere: 5
Food: 5
Service: 5
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